Communication Problems

JLneonhug · 12-10-2006, 22:18

Hi Sarah/GTI staff,

I have recently ordered an item off the website and two days later I recieved an email saying its missing some details from my card. replied back saying i do not wish to purchase anymore and no reply. Two weeks on i get an email saying dispatched item presuming someone guessed the rest of my credit card details... Now i cannot contact anyone regarding this unwanted item. please help me out Sarah or anyone from the GTI staff.

Thanks for your time.

-John

awesomeade · 13-10-2006, 08:30

Hi John

I'll try and help here...

PS where are you emailing too as it seems we missed the cancellation email originally also.

If you can call us on 0161 776 0777 then go for option 3 (andyM), you just need a returns number from us and we can take the filter back no problem and get the refund sorted

AwesomeSarah · 13-10-2006, 11:01

Hi John
I have just had a word with Ade in regard this.
He has just checked my emails too.
We do not seem to have recieved the cancellation email.
If you can let us know where it was sent to then we can check.
Things like this is worrying as we may be missing quite a few other emails.
Your help with this would be greatly appreciated with this.
As Ade said just give Andy a call on option 3 and we can get this back for you
Ta
Sarah

12-10-2006, 22:18	#1
JLneonhug Briskodian Join Date: Aug 2006 Location: Surrey/Sussex Posts: 164 Thanks: 0 Thanked 0 Times in 0 Posts	Communication Problems Hi Sarah/GTI staff, I have recently ordered an item off the website and two days later I recieved an email saying its missing some details from my card. replied back saying i do not wish to purchase anymore and no reply. Two weeks on i get an email saying dispatched item presuming someone guessed the rest of my credit card details... Now i cannot contact anyone regarding this unwanted item. please help me out Sarah or anyone from the GTI staff. Thanks for your time. -John

13-10-2006, 08:30	#2
awesomeade Site Sponsor Join Date: Jul 2003 Posts: 209 Thanks: 0 Thanked 6 Times in 4 Posts	Re: Communication Problems Hi John I'll try and help here... PS where are you emailing too as it seems we missed the cancellation email originally also. If you can call us on 0161 776 0777 then go for option 3 (andyM), you just need a returns number from us and we can take the filter back no problem and get the refund sorted __________________ Awesome Main Site Online store Neuspeed Europe

13-10-2006, 11:01	#3
AwesomeSarah Site Sponsor Join Date: Mar 2006 Posts: 3,723 Thanks: 34 Thanked 166 Times in 147 Posts	Re: Communication Problems Hi John I have just had a word with Ade in regard this. He has just checked my emails too. We do not seem to have recieved the cancellation email. If you can let us know where it was sent to then we can check. Things like this is worrying as we may be missing quite a few other emails. Your help with this would be greatly appreciated with this. As Ade said just give Andy a call on option 3 and we can get this back for you Ta Sarah

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