What Are My Chances Of Getting A Refund

bradfordfabia · 19-10-2007, 12:31

I have asked the dealer for a refund on the used Vrs I bought in August. Firstly my car had oil in the coolant which took 5 weeks to fix ( plus to new head gaskets) then since then had two crack coolant pipes. I have told the dealer I only have a problem with the car and not them. Do you think I have any chance to getting my money back??.

**robmawer** · 19-10-2007, 12:42

Generally speaking...refunds only really tend to be when something isn't "fit for purpose" - there's no obligation if you're just not happy with the product.

So...if the dealer has resolved the faults, you're unlikely to get a refund out of them. If there's still issues and you've given them sufficient time to fix it, you can say the car isn't fit for purpose.

Of course, only the dealer will be able to tell you if they'll give you a refund though....

Rob.

bradfordfabia · 19-10-2007, 12:43

I started having problems in the first few days with the oil in the coolant I know from now on I will only buy new/nearly new cars.

**robmawer** · 19-10-2007, 12:44

Quote:

Originally Posted by bradfordfabia

I started having problems in the first few days with the oil in the coolant.

Yeah, I've read most of the posts you've made on it...has the dealer put it right now, or is it still having problems?

Rob.

Tom_vRS · 19-10-2007, 12:52

Highly unlikely imho. What makes you want your money back, or is it still being troublesome?

bradfordfabia · 19-10-2007, 12:54

The dealer has fixed the oil fault and is currently fixing the second broken coolant pipe. What ever happens I will be getting rid. Lost faith in the car, I have 6 cars in 12 yrs and I have never had much trouble, the Vrs is the most expensive car I bought and I have had the most problems.

woodenspatulas · 19-10-2007, 13:36

the pipes will have been weakened by the oily gunk running though them i would imagine. they wouldnt have replaced them after the coolant problem, porbably checked them out and cleaned them and thought they would be ok. i think to get rid now would be hard as the dealer can argue that there was no way they could have forseen such a failure, plus they have now recilfied the issue.

afterall the work thats been done it shouldnt go again, and im sure the car will be reliable if they've done the work right of course

Decron · 19-10-2007, 13:45

Basically, the retailer isn't bound over by law to give you a refund.

Sales of Goods states "Repair or suitable replacement" meaning your statutory rights don't warrant your money back.

If you want to get your money back from the dealer it would probably require litigation unless they are a very, very nice dealer. If you don't want it you would be better off just off loading it at another dealer as a part ex or to sell it on.

Sounds like you have had a lot of bad luck with the car TBH. It happens.

bradfordfabia · 19-10-2007, 13:50

Quote:

Originally Posted by woodenspatulas

the pipes will have been weakened by the oily gunk running though them i would imagine. they wouldnt have replaced them after the coolant problem, porbably checked them out and cleaned them and thought they would be ok. i think to get rid now would be hard as the dealer can argue that there was no way they could have forseen such a failure, plus they have now recilfied the issue.

afterall the work thats been done it shouldnt go again, and im sure the car will be reliable if they've done the work right of course

This what I was told about oil making the pipes weak.

Scoo123 · 19-10-2007, 14:08

Quote:

Originally Posted by bradfordfabia

I started having problems in the first few days with the oil in the coolant I know from now on I will only buy new/nearly new cars.

Erm, why?

Some of the most reliable cars I've had, have been the cheap and old.

Buying a new / nearly new car guarantees nothing... bar the right to thrust it back at who you bought it from.

ric04vrs · 19-10-2007, 17:41

Quote:

Originally Posted by bradfordfabia

This what I was told about oil making the pipes weak.

the oil rots the inside of the rubber pipe , causing it to swell up and perish

i think i said it would need all the pipes replacing in one of my earlier posts in your original "oil in coolant" thread

i think you were unlucky with the original problem but the further problems should have been foreseen by the dealer methinks

WaveyDavey · 19-10-2007, 17:59

Quote:

Originally Posted by bradfordfabia

The dealer has fixed the oil fault and is currently fixing the second broken coolant pipe. What ever happens I will be getting rid. Lost faith in the car, I have 6 cars in 12 yrs and I have never had much trouble, the Vrs is the most expensive car I bought and I have had the most problems.

Sorry to here you're getting rid......

You'd have loved my previous car then..... 2001 Polo GTi which i bought when 20months old..... Had it for 3 years and just within the remaining warranty (15 months) i had somewhere in the region of £2500 of work done on it..... It was in the dealership approx 15 times.... one of which was for a recall that took them 6 weeks to complete!!!!

Even though i had all those probs i still kept the car cos it was still a polo GTi and a gem when it behaved itself.

Best of luck with your next car be it Skoda, VAG group or A.N.Other.

Cheers

Dave.

vindaloo · 19-10-2007, 18:01

You could now "bling" it up with some spangley new Green (if they do green) SAMCOs.

Snoopie · 19-10-2007, 19:13

Quote:

Originally Posted by bradfordfabia

I have asked the dealer for a refund on the used Vrs I bought in August. Firstly my car had oil in the coolant which took 5 weeks to fix ( plus to new head gaskets) then since then had two crack coolant pipes. I have told the dealer I only have a problem with the car and not them. Do you think I have any chance to getting my money back??.

I had similiar problems, but probably a bit more stronger than you, and being a bit more stranded.
It took many weeks, and a solicitor to deal with the case. I eventually got a refund...

bradfordfabia · 19-10-2007, 22:07

Meeting the boss next Friday but I doubt I will get any refund, the dealer has already giving me a free service,Gap Insurance and new back tyres. They have already spent a lot on the car fixing it and giving me these freebies so my chances are nil.

ScoobyChris · 19-10-2007, 22:24

You could always px it with something else they have in stock?

Chris

WaveyDavey · 19-10-2007, 22:27

Quote:

Originally Posted by ScoobyChris

You could always px it with something else they have in stock?

Chris

I was just thinking that myself......

Cheers

Dave.

bradfordfabia · 19-10-2007, 22:28

I was thinking that, I have spotted a nice Fabia Estate 1.9 Elegance.

vRSLen · 19-10-2007, 22:33

I think you stand more chance of p!ssing in the Queen's handbag

Snoopie · 19-10-2007, 22:57

Say "Hi, Bought this Fabia a few weeks ago, and got home, my Mum had already gone and gotten one for me, so I don't need it. Under the Sales of Good Act .........."
Then, if you can, pick the Fabia up, and put it on the till.

bradfordfabia · 22-10-2007, 20:08

Got a e mail back from the service manager telling me that he will not accept a swap, so will have to ask the principal when he gets back from on Holiday on Friday. Looks like I will be keeping the car for at least 12 months.

bradfordfabia · 25-10-2007, 18:28

big day tomorrow I am meeting the principal about if I can get a refund, I think I might have more chance of a swap. Will keep you informed.

ric04vrs · 25-10-2007, 20:13

Quote:

Originally Posted by bradfordfabia

big day tomorrow I am meeting the principal about if I can get a refund, I think I might have more chance of a swap. Will keep you informed.

Good luck

bradfordfabia · 26-10-2007, 14:35

The meeting was cancelled due to two of the main men being sick.

WaveyDavey · 26-10-2007, 14:39

DOH!!!!

Cheers

Dave.

19-10-2007, 12:31	#1
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	What Are My Chances Of Getting A Refund I have asked the dealer for a refund on the used Vrs I bought in August. Firstly my car had oil in the coolant which took 5 weeks to fix ( plus to new head gaskets) then since then had two crack coolant pipes. I have told the dealer I only have a problem with the car and not them. Do you think I have any chance to getting my money back??. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

19-10-2007, 12:42	#2
robmawer Briskodian Join Date: Jan 2003 Location: Rochdale Posts: 12,478 Thanks: 2 Thanked 74 Times in 67 Posts	Re: What Are My Chances Of Getting A Refund Generally speaking...refunds only really tend to be when something isn't "fit for purpose" - there's no obligation if you're just not happy with the product. So...if the dealer has resolved the faults, you're unlikely to get a refund out of them. If there's still issues and you've given them sufficient time to fix it, you can say the car isn't fit for purpose. Of course, only the dealer will be able to tell you if they'll give you a refund though.... Rob. __________________

19-10-2007, 12:43	#3
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	Re: What Are My Chances Of Getting A Refund I started having problems in the first few days with the oil in the coolant I know from now on I will only buy new/nearly new cars. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

19-10-2007, 12:52	#5
Tom_vRS Briskodaholic Join Date: Dec 2004 Location: Fenland, Cambridgeshire Posts: 11,518 Thanks: 675 Thanked 421 Times in 301 Posts	Re: What Are My Chances Of Getting A Refund Highly unlikely imho. What makes you want your money back, or is it still being troublesome? __________________ 97/R BMW 328i in Boston Green.

19-10-2007, 12:54	#6
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	Re: What Are My Chances Of Getting A Refund The dealer has fixed the oil fault and is currently fixing the second broken coolant pipe. What ever happens I will be getting rid. Lost faith in the car, I have 6 cars in 12 yrs and I have never had much trouble, the Vrs is the most expensive car I bought and I have had the most problems. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

19-10-2007, 13:36	#7
woodenspatulas Briskodian Join Date: Aug 2007 Location: Kent Posts: 1,394 Thanks: 37 Thanked 68 Times in 56 Posts	Re: What Are My Chances Of Getting A Refund the pipes will have been weakened by the oily gunk running though them i would imagine. they wouldnt have replaced them after the coolant problem, porbably checked them out and cleaned them and thought they would be ok. i think to get rid now would be hard as the dealer can argue that there was no way they could have forseen such a failure, plus they have now recilfied the issue. afterall the work thats been done it shouldnt go again, and im sure the car will be reliable if they've done the work right of course __________________ Where has my sig pic gone????

19-10-2007, 13:45	#8
Decron It's all good Join Date: Oct 2005 Location: Cwmbran - South Wales Posts: 3,530 Thanks: 65 Thanked 259 Times in 187 Posts	Re: What Are My Chances Of Getting A Refund Basically, the retailer isn't bound over by law to give you a refund. Sales of Goods states "Repair or suitable replacement" meaning your statutory rights don't warrant your money back. If you want to get your money back from the dealer it would probably require litigation unless they are a very, very nice dealer. If you don't want it you would be better off just off loading it at another dealer as a part ex or to sell it on. Sounds like you have had a lot of bad luck with the car TBH. It happens.

19-10-2007, 18:01	#13
vindaloo Briskodian Join Date: Sep 2004 Location: South Bucks Posts: 1,184 Thanks: 15 Thanked 19 Times in 19 Posts	Re: What Are My Chances Of Getting A Refund You could now "bling" it up with some spangley new Green (if they do green) SAMCOs. __________________ Slowly turning the planet sooty.

19-10-2007, 22:07	#15
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	Re: What Are My Chances Of Getting A Refund Meeting the boss next Friday but I doubt I will get any refund, the dealer has already giving me a free service,Gap Insurance and new back tyres. They have already spent a lot on the car fixing it and giving me these freebies so my chances are nil. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

19-10-2007, 22:24	#16
ScoobyChris Briskodian Join Date: Mar 2003 Location: Andover Posts: 18,193 Thanks: 15 Thanked 335 Times in 289 Posts	Re: What Are My Chances Of Getting A Refund You could always px it with something else they have in stock? Chris __________________ Holding up the traffic in a little Italian..........

19-10-2007, 22:28	#18
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	Re: What Are My Chances Of Getting A Refund I was thinking that, I have spotted a nice Fabia Estate 1.9 Elegance. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

19-10-2007, 22:33	#19
vRSLen Too Fast! Join Date: Jan 2006 Location: West Yorkshire Posts: 5,294 Thanks: 169 Thanked 192 Times in 137 Posts	Re: What Are My Chances Of Getting A Refund I think you stand more chance of p!ssing in the Queen's handbag __________________ Current car: Black MKII Octavia vRS Combi Previous: Black MKI Octavia vRS Combi Black Fabia Elegance 100 BHP

19-10-2007, 22:57	#20
Snoopie Permanently banned Join Date: Mar 2006 Location: Buckingham Palace Car Park Posts: 4,460 Thanks: 86 Thanked 85 Times in 52 Posts	Re: What Are My Chances Of Getting A Refund Say "Hi, Bought this Fabia a few weeks ago, and got home, my Mum had already gone and gotten one for me, so I don't need it. Under the Sales of Good Act .........." Then, if you can, pick the Fabia up, and put it on the till.

22-10-2007, 20:08	#21
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	Re: What Are My Chances Of Getting A Refund Got a e mail back from the service manager telling me that he will not accept a swap, so will have to ask the principal when he gets back from on Holiday on Friday. Looks like I will be keeping the car for at least 12 months. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

25-10-2007, 18:28	#22
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	Re: What Are My Chances Of Getting A Refund big day tomorrow I am meeting the principal about if I can get a refund, I think I might have more chance of a swap. Will keep you informed. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

26-10-2007, 14:35	#24
bradfordfabia Briskodian Join Date: Jun 2005 Location: West Yorkshire Posts: 515 Thanks: 1 Thanked 5 Times in 3 Posts	Re: What Are My Chances Of Getting A Refund The meeting was cancelled due to two of the main men being sick. __________________ Went to see the greatest ever " Live" band at Old Trafford on the 07/07/07 = GENESIS,

26-10-2007, 14:39	#25
WaveyDavey Hiya Vic!!! Join Date: Feb 2006 Location: Sheffield, South Yorkshire Posts: 2,262 Thanks: 112 Thanked 93 Times in 90 Posts	Re: What Are My Chances Of Getting A Refund DOH!!!! Cheers Dave. __________________ 2006 'Black Magic' Fabia vRS... With a few little EXTRAS

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