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Who's NOT got their car yet

This is a discussion on Who's NOT got their car yet within the Fabia I forums, part of the Skoda Model Discussion Area category; I got a call from my dealer last Tuesday saying sorry mr Chapman your car will not be here for ...


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Old 07-09-2005, 07:58   #1
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Who's NOT got their car yet



I got a call from my dealer last Tuesday saying sorry mr Chapman your car will not be here for the 1st. It is on it's way and will only be a few days.

I mailed back on Friday and asked. Exactly where is the car, at the factory, on the boat or at the docs.

The reply was. The car is on it's way to the Garage. It could still be in production and "be on it's way to the garage". Assuming it arrives at the docks today it will still be a week to get it called in and PDI'd.

The down side is that I had to replan a weekend away, I have lost Ł30 in interest over the last 2 weeks having paid them ready for collection of the car. I still have no car. I have no delivery date confirmed and the brand new car excitement has been totally deflated.

I feel like cancelling the order just to taz them off. But then I have to source a new car and will need to wait another 3 months.

Rant over. I am going in to see the Sales Manager this morning.

Any advice on dealing with him. I dont want to p*ss them off as they are my closest dealer and want to build a relationship. So far I am not impressed wtih the Customer Service that everybody rants on about where Skoda are concerned.

cheers
Lee
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Old 07-09-2005, 08:17   #2
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Bad news but stay calm it's probably something beyond their control..I'm sure they are as Pi55ed off about it as you...especially if they are looking to get you to use their dealership for servicing etc not to mention the sales guys commision for the sale..casually mention to them about being out of pocket..they might give you a free tank of juice as a sweetener..
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Old 07-09-2005, 08:17   #3
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Explain the situation to him and see what he offers. Make a big deal about being without a car and they'll probably give you a courtesy/demo car to run around before yours arrives. The added bonus of this is that it's an incentive for them to get your car to you as quickly as possible

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Old 07-09-2005, 08:18   #4
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Lee be patient, your car will be delivered.

Went through the same thing with my Boxster, even though its not a brand new car. Had arranged date with garage and it slipped by 3 weeks before I got the car, the car had a fault they needed to fix before giving the keys to me.
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Old 07-09-2005, 12:53   #5
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I have just spoken to them and they are taking delivery of the Car on Friday. The are going to PDI it Friday and Valet it on Saturday, ready for collection on Monday.

Well pleased. That will make the weekend a good one with a new car to look forward to.

Cheers
Lee
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Old 07-09-2005, 21:36   #6
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Monday night for me too, Lee. After 3 months' wait. Oh well, I'm sure it will be worth it for us both.
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Old 07-09-2005, 22:42   #7
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It well worth the wait Guys. I got mine on the first. its fantastic. Good Luck on Monday.
Let us know what you think of it
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Old 07-09-2005, 22:45   #8
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got to say this is happening a lot at the minute with cars I'm waiting for (for customers) orders keep going back while others are brought forward there is not alot the dealer can do, it is luck of the draw but you should find that your dealer should make some gesture as an apology.

Just dont be to hard on us
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