Time To Name The Caring Dealer

[bradfordfabia]

DM Keith ( Bradford )


Many of you will know the problem I have had with my used Vrs I bought in August but those of you who don't here is a run down. Four days after buying the car oil was spotted in the water coolant this took 5 weeks and two new head gaskets, two weeks after that a coolant pipe was leaking and a week or so later another pipe was leaking at this point I had enough. During this time the dealer gave me a free service, free Gap and two new backs tyres as a apology plus four different courtesy car.

I wanted a full refund which would have meant me moving away from Skoda and the dealer which I did not really want after the great service I have had over two years since buying my first Fabia, so I asked for a swap with a top of the range Fabia estate but at first this was rejected, then I got in touch with the one of the Keith brothers and after a week they said I could have a swap. I went yesterday for a test drive and sort out the deal but was told I would have to pay £300 to cover the cost which I rejected so the principal contacted Angus Keith and Mr Keith said if I paid for the road tax I would be able to have the car .

It has cost the dealer ££££ to fix the car,to give me free Gap/tyres and to lose money on the value of the car.

I also said I will pay for the damaged alloy wheel ( paint peeling of the wheel ) plus the road tax, the swap will cost me £110. Ok I have lost out on a free service and the free Gap ( I am still thinking of buying this again) but I have got a car with cruise control,parking sensors and is 6 months younger with 20,000 less on the clock.

The dealer might have lost ££££ in the last few months but it will have a customer who will go back again and again for service,MOT's and new cars.

It is nice to know a dealer who cares for the customer and not about the money.

Picking the car up Monday.

[VRStu]

Might be worth transferring this to the review section.

[bradfordfabia]

Will do.

[postmanpat]

Makes a change to hear good things about DM Keith, suspect talking to one of the Keith brothers was the key, well done and glad you elected to stay in the Skoda way

[Mr Grumpy]

Originally Posted by postmanpat

Makes a change to hear good things about DM Keith, suspect talking to one of the Keith brothers was the key, well done and glad you elected to stay in the Skoda way

That's a bit rich coming from you, who is about to sell both his Skodas to buy a piece of Japanese tat!

[auroan]

DM Keith were the least approachable of the dealers I contacted about buying an Octy Scout.... they just weren't bothered about my business.

[postmanpat]

Originally Posted by Mr Grumpy

That's a bit rich coming from you, who is about to sell both his Skodas to buy a piece of Japanese tat!

Japanese