Sedgefield Motor Co - Stockton-on-Tees

[DGW]

Sedgefield Motor Co
Salters Lane
Sedgefield Industrial Estate
Stockton-on-Tees
Cleveland
TS21 3EE


01740 623433



Authorised Repairer ONLY

[DGW]

Originally posted by MonkeyHanger - 18-05-2003, 19:42


Ha !!


This lot lost a sale because their salesman ignored me pawing over the Yellow vRS in the showroom, and made a bee-line for a couple who were looking at a Fabia.


2 days later i ordered my car from Derek Slack's in Middlesbrough.


The moral of this story is, NEVER ignore a potential customer, even if you just ask him / her to hang around while you're busy with someone else.

[DGW]

Originally posted by Jimmy - 18-05-2003, 20:49


Geoff,


It wasn't a short rotund fellow with a goatie about 30'ish was it. I went in for some more info on the vRS whilst in a limbo state about whether to buy a Skoda or not and he was totally useless. Couldn't give a monkey's (Fri afternoon I suppose) and didn't even offer to show me round the 2 cars that were on the forecourt.


Went back about a week later with the wife and an oldish gent came to see us who was really helpful. Only reason I didn't buy from them was that they didn't have a black one.


__________________
Jimmy

[DGW]

Originally posted by MonkeyHanger - 18-05-2003, 21:34

Jimmy,


It quite possibly was the same guy, as i'm sure it wasnt the older gent who you spoke to.


The clown who ignored me didn't even have the manners to say hello. I don't know about anyone else, but when i'm looking to part with the best part of 15 grand, i expect at least polite interest from a dealer.

[DGW]

Originally posted by Jimmy - 18-05-2003, 21:56


Geoff,


Must have been the same guy. He grunted something at me when I walked in and was obviously irritated that I wanted to part with some of my hard earned.


The best bit was that when I enquired about the two used ones on the forecourt he just printed the dealer adverts off the internet and thrust them in front of me - I could've done that. If these people want to call themselves 'salesmen' aren't they supposed to try and at least take an interest and SELL you their product. Not anymore that's obvious.


This has turned into quite a rant. Anyway, i just voted with my feet in the end and went elsewhere. I must say though that the dealer I bought my car from in Dumfries couldn't have been more helpful and I would have no hesitation recommending them.

[DGW]

Originally posted by panrix2002 - 24-05-2003, 13:59


OK, i'll expand a little on my heading (ie They suck....)


I bought the car from Sedgefield Motor Company (SMC) and have had a few problems with it; 2 coil pack failures and a few speaker hassles but nothing that was SMC's fault.


The major disappointments I've had with SMC has been when the car has either been in for a repair or a service; their customer "service" is appalling. Failed call backs, ordering the wrong stuff or not ordering it at all, no clue as to what a coil pack failure is and how prevalent the problem is; "You're the only one who has ever complained about this, Sir". I also got the feeling that they thought of me as a nuisance when I turned up with my second coil failure - very unhappy that I was "bothering" them. I ended up getting SKODA UK involved both times especially the second when they said it would be 3-4 weeks before I could have a new coil pack (therefore no vRS for same period) even though they had a vRS in the dealership that could have been stripped of one to get me going.


SKODA UK were pretty good and I would not be put off buying another SKODA because of this dealer, just not from them


__________________
Mark

[DGW]

Originally posted by CupidStunt(Boro - 18-10-2003, 16:37


Well, i'm going to upset the apple cart here and say that the boys at SMC have done themselves proud. My coil packs were changed (all 4), and my car ready in less than 24hrs, and that includes having to order the coil packs in. No cost, no hassle, even a courtesy car at the last minute (even tho it was a ****ty Ford Ka).


__________________
Howard

[DGW]

Originally posted by panrix2002 - 19-10-2003, 14:12


Glad to hear the car was back on the road as quickly as that


Maybe my problems with them and getting Skoda involved made them re-think their Customer Service attitude


__________________
Mark

[DGW]

Originally posted by MonkeyHanger - 19-10-2003, 15:34


And maybe they heard about the battering they've had on Briskoda

[DGW]

Originally posted by davek - Thu Feb 5, 2004

I've only used their services once, but never again.
Booked my Octavia for a 50,000 ml oil change service. Told it would take 3/4hr for service, decided to wait, took nearly 2hrs. The reason?... apprentice/jobscheme youth could'nt figure out how to open rear tailgate! DOH...
While i was waiting, tried to find out where the salesmen where hiding.
Eventually tracked down mr Apathy and asked for trade in price against an RS. Could'nt give me one on spot, will ring me later in day.
Guess what? I'm still waiting for the phone call, a year later......Pathetic!

[DGW]

Originally posted by fabiasdi - Sat Mar 13, 2004

Had my car serviced there, Never again. They seem to just like Fords, no-good with Skodas. Is there a better dealer near by?

[DGW]

Originally posted by wrc81-stu - Tue Oct 5, 2004

All i can say is DON'T BOTHER!!!! Waste of time n space. Did a good deal on my WRC spec vRS, but after sales???? Rubbish!!

[DGW]

Originally posted by WhoNeedsQuattro - Fri Oct 22, 2004

Well guys, Sedgy aint worth squat ! mega problems with gettin the log book & even tax ! I'll not be going back and neither should anybody else who wants good customer relations - all the problems I had were just MY fault and not theirs !!!!!!! cheeky bustards.

[DickyHillary]

I thought I'd chip in here!

Got my 55 Plate Furby VRS from them, no problems whatsoever.. sales chap (Cliff) was spot on. Took the car to them for its first service and I have to say spot on... no problems... car came back immaculate.

Service cost was £124, with a free car for the day and as much coffee as I could drink !

It looks to me like since the time of the last postings they have dramatically improved, and I will be using them again in the future.

[VRSPhil]

I also dealt with Cliff who I found to be very helpful and not in the least bit pushy which is rare from a car salesman! Guy who seemed to be in charge of sales was also very friendly and laid back.

After sales was poor. Work promised was not carried out. I did not persist as I have a better dealer closer to me anyway! Wouldn't go there for service work again but sales were fine.

[YELLA-VRS]

I bought my 52 plate vrs there last year, The salesman was a in his 30's and seemed like a nice enough guy, then the sales manager CHRIS got involved telling me he wouldn't do a deal against my 02 plate golf gt tdi unless i purchased thier warranty, He was literally talking himself out of a sale.

Anyway i bought the car, got a decent deal and all was well UNTIL i came to replace a tyre a couple of months later, i went to NORTHEASTERN TYRES AND EXHAUST in middlesbrough who told me i was missing my locking wheel nut key

I rang and spoke to CHRIS at SMC who accused me of loosing it as is must have been there when the car was handed over, at this point i went to SMC to speak to chris in person, He was the most abrupt sales manager i have met in my life, i am a store manager myself so know exactly how it should be dealt with. Chris thought he could solve the problem by just ignoring me when i got to the showroom, even when i was talking directly to him he just ignored me and looked the other way, it wasn't until i started telling the customers in the showroom how bad the service was did he sit up and pay attention, After much discussion and telling me it was there when i got the car he FINALLY agreed to order 1.
I left SMC red faced and very annoyed, and for what? THE PRICE OF A LOCKING WHEEL NUT KEY!!!!!

however i have had my servicing done there twice and had no problems, think i will try derrick slacks after reading the posts on how good theyare.

[DickyHillary]

Well, I have to say I've changed my tune a little.

I popped in the other day to get the leaky rear doors looked at... they said that they could not handle this as it was a body shop only job.... I also asked them to look at the cracked instrument cluster cover.. again.. they said it was a body shop job!!!! WTF ???? They recommended that I take the car to a main dealer. Which I have done (Philip Wilks Darlo) and I've had nothing but perfect service.

I very much doubt I'll be using SMC for any aftersales service again. Ah well... so much for supporting a local business.

[Stephen McVicar]

Hi,

read lots of negative comments about this dealer. Well, technically not a Skoda Dealer, only an authorised repairer. That won't stop them getting you a new car. I ordered my Roomster after the main dealer in Durham could not offer a test drive. Sedgefield were very helpful. Car was tested, model ordered and delivered in 3 weeks.

Salesman (Cliff) was courteous, helpful and never pushy. Phone questions were answered promptly whilst they looked for a car. Car was presented in immaculate condition. Will let you know about after care, hopefully in 12 months when it needs the first service!

Would reccomend.

Steve.

[DickyHillary]

Sales were fine.... in fact fabulous.... its the aftersales service that concerns me.

[Fellwalker]

Disappointing - I see they are currently advertising European imports. I'll not be using them.