Sedgefield Motor Co - Stockton-on-Tees

corradoboy · 28-08-2007, 15:18

Final Update :- Just spent 6 hours driving from Leeds to Sedgefield and back, along with a wait whilst they supposedly serviced my car. The new oil looks as black as coal and the air filter hasn't been changed, which I would have expected on a 20k service. As this was FOC as arranged by Cliff but under the objection of his superiors it is exactly what I expected. I'll pop a Green filter in over the next couple of weeks and do the oil and filter myself to make sure, but I simply can't be bothered dealing with such a shower of s**t any more. I got the car at a good price and it seems pretty good in every way, so I'll draw a line under this with the advice to others to STAY AWAY from TURNERS of SEDGEFIELD !.

BTW, I can refer to them collectively as s**t now as Cliff has left them. Best wishes to him wherever he's gone, and I hope his new employers respect his professionalism and back it up with more of it, rather than this bunch who resented him, and their customers.

VRSPhil · 29-08-2007, 09:26

I'm sorry you had a wasted trip. It seems that you have come to the same conclusion about SMC as I did, I got sick of trying and ended up servicing mine myself too. I'm glad Cliff has left, I hope he's gone somewhere much better!

corradoboy · 09-10-2007, 14:28

After raising a complaint about the treatment I received at SMC with Skoda I have received an apology and we have agreed that some things were misunderstood. I was not aware that the air filter is changed at 40k miles, which seems a very long time, but that is what they say. Apparently the oil filter is no longer of the canister type which has been used for many years. Instead they have reverted to replaceable paper filter elements which are swapped out of the filter container. Hence the marks I made remaining. My car is currently at a local dealer to me having the rear wash repaired, the split seat replaced, the headlights realigned, the rear screen demister checked out and the noisy air con pump looked at, all so soon after a 20k service and 140 point pre-delivery inspection. SMC have said that internal communication errors in their administration system led to the initial misunderstandings, originating with Cliff whom, although they say was a very professional salesman and generally pleasant person, has a habit of ignoring problems in the hope they go away.

The end.

paulus123 · 06-11-2007, 17:22

Re:- Sedgefield motor company Do not ever use this company under any circumstance because if you have a problem they do not want to help and do everything they can to stop you getting a refund even when they were in the wrong. And don't believe them when they say they have to wait for skoda to pay them before they pay your refund they are lying the law is quite clear if you have paid them then your contract is with them not skoda. Use Derek slacks in middlesbrough they are polite and professional and have several master technicians who really now their stuff. Yes i am a customer with no contacts at all with slacks.

06octy · 02-12-2007, 11:39

Agree with most of the comments here - we bought our car from Cliff who was helpful but when the 1st service was due took it there to get a few of the niggly faults sorted out. Although they are cheap they:
a) didn't want to know about the creaking suspension which is getting worse and worse and is frankly ridiculous on a 1 yr old car (said no parts had worn out)
b) claimed they removed and refitted the rear quarter light as I complained about wind noise - they may have done based on the grubby fingerprints all over the rooflining and glass but it hasn't improved the windnoise situation at all
c) failed to reset the service indicator which luckily I noticed before driving off. They sent a 'techician' out to the car who wasn't sure if he could reset it without connecting it up to the computer. He fiddled around for a few minutes and they claimed it was done. Turns out hes reset if based on the 10k mile/ 12 months service regime despite the fact that isn't what the car is on.
d) spilt oil left on the engine cover
e) I could go on!

DickyHillary · 04-12-2007, 01:11

Well it honestly sounds like everyone had the same experience as myself... I even spent an hour there one time arguing that the radio booster was required for the radio to work properly on an aftermarket HU !

I never went back after that...and tbh totally spoiled my skoda experience.... I've now left the fold and own a Saab!

crasher1 · 27-12-2007, 13:42

Had my Roomster serviced 2 weeks ago ,spot on service,nice people,good price.recommend,iwill use them again.

06octy · 03-01-2008, 11:38

They don't even understand the different servicing regimes. What is your service countdown showing crasher1?

crasher1 · 08-01-2008, 11:34

They explained long Life servicing to me,but i think leaving any car for 2years without servicing is ridiculous!
I always get my cars serviced every year

kemputy · 27-02-2008, 12:11

worst garage in the north east when u go in they dont acknolage u. mine went in for a rattle on the front left hand side and they said it was the radio surround , when i said thats not it they said that they were not phycick, they basiclly said i was lying never use them again really no good

Classic_Furby · 19-06-2008, 15:35

Just bought my 2001 Fabia Classic 1.4 MPI from Turners today, have to say I thought the salesman Julian was top notch, not pushy at all. Nice buying experience, compared to a certain Citroen dealer ( un-named ) near Spennymoor. Can't comment on servicing yet ( temp sensor seems to be working ok, touch wood ).

Car was very nicely prepared, valeted, 1/4 tank fuel etc. Nice little touches that a lot of car dealers seem to neglect.

Obviously some people have seemed to have bad experiences with this company, but I have to say I thought they were pretty good.

AM.

28-08-2007, 15:18	#26
corradoboy Briskodian Join Date: Jan 2007 Location: West Yorkshire Posts: 667 Members Car: 05 Fabia vRS Thanks: 3 Thanked 47 Times in 32 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees Final Update :- Just spent 6 hours driving from Leeds to Sedgefield and back, along with a wait whilst they supposedly serviced my car. The new oil looks as black as coal and the air filter hasn't been changed, which I would have expected on a 20k service. As this was FOC as arranged by Cliff but under the objection of his superiors it is exactly what I expected. I'll pop a Green filter in over the next couple of weeks and do the oil and filter myself to make sure, but I simply can't be bothered dealing with such a shower of st any more. I got the car at a good price and it seems pretty good in every way, so I'll draw a line under this with the advice to others to STAY AWAY from TURNERS of SEDGEFIELD !. BTW, I can refer to them collectively as st now as Cliff has left them. Best wishes to him wherever he's gone, and I hope his new employers respect his professionalism and back it up with more of it, rather than this bunch who resented him, and their customers. __________________ Diesel - Goes like stink

29-08-2007, 09:26	#27
VRSPhil Briskodian Join Date: Jul 2006 Location: Cleveland Posts: 2,300 Members Car: Passat Sport TDi Thanks: 205 Thanked 203 Times in 147 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees I'm sorry you had a wasted trip. It seems that you have come to the same conclusion about SMC as I did, I got sick of trying and ended up servicing mine myself too. I'm glad Cliff has left, I hope he's gone somewhere much better! __________________ '54 Passat PD130 Sport... 55mpg Octavia vRS WRC - Gone but not forgotten!

09-10-2007, 14:28	#28
corradoboy Briskodian Join Date: Jan 2007 Location: West Yorkshire Posts: 667 Members Car: 05 Fabia vRS Thanks: 3 Thanked 47 Times in 32 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees After raising a complaint about the treatment I received at SMC with Skoda I have received an apology and we have agreed that some things were misunderstood. I was not aware that the air filter is changed at 40k miles, which seems a very long time, but that is what they say. Apparently the oil filter is no longer of the canister type which has been used for many years. Instead they have reverted to replaceable paper filter elements which are swapped out of the filter container. Hence the marks I made remaining. My car is currently at a local dealer to me having the rear wash repaired, the split seat replaced, the headlights realigned, the rear screen demister checked out and the noisy air con pump looked at, all so soon after a 20k service and 140 point pre-delivery inspection. SMC have said that internal communication errors in their administration system led to the initial misunderstandings, originating with Cliff whom, although they say was a very professional salesman and generally pleasant person, has a habit of ignoring problems in the hope they go away. The end. __________________ Diesel - Goes like stink

06-11-2007, 17:22	#29
paulus123 Briskodian Join Date: Jul 2007 Posts: 4 Members Car: Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees Re:- Sedgefield motor company Do not ever use this company under any circumstance because if you have a problem they do not want to help and do everything they can to stop you getting a refund even when they were in the wrong. And don't believe them when they say they have to wait for skoda to pay them before they pay your refund they are lying the law is quite clear if you have paid them then your contract is with them not skoda. Use Derek slacks in middlesbrough they are polite and professional and have several master technicians who really now their stuff. Yes i am a customer with no contacts at all with slacks. Last edited by DGW; 06-11-2007 at 22:51. Reason: Superfluous quote - ie dealership address - deleted.

02-12-2007, 11:39	#30
06octy Briskodian Join Date: Sep 2007 Posts: 37 Members Car: Thanks: 1 Thanked 1 Time in 1 Post	Re: Sedgefield Motor Co - Stockton-on-Tees Agree with most of the comments here - we bought our car from Cliff who was helpful but when the 1st service was due took it there to get a few of the niggly faults sorted out. Although they are cheap they: a) didn't want to know about the creaking suspension which is getting worse and worse and is frankly ridiculous on a 1 yr old car (said no parts had worn out) b) claimed they removed and refitted the rear quarter light as I complained about wind noise - they may have done based on the grubby fingerprints all over the rooflining and glass but it hasn't improved the windnoise situation at all c) failed to reset the service indicator which luckily I noticed before driving off. They sent a 'techician' out to the car who wasn't sure if he could reset it without connecting it up to the computer. He fiddled around for a few minutes and they claimed it was done. Turns out hes reset if based on the 10k mile/ 12 months service regime despite the fact that isn't what the car is on. d) spilt oil left on the engine cover e) I could go on!

04-12-2007, 01:11	#31
DickyHillary Briskodian Join Date: Sep 2006 Location: Spenny Posts: 72 Members Car: Fabia VRS Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees Well it honestly sounds like everyone had the same experience as myself... I even spent an hour there one time arguing that the radio booster was required for the radio to work properly on an aftermarket HU ! I never went back after that...and tbh totally spoiled my skoda experience.... I've now left the fold and own a Saab!

27-12-2007, 13:42	#32
crasher1 Briskodian Join Date: Dec 2007 Posts: 2 Members Car: Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees Had my Roomster serviced 2 weeks ago ,spot on service,nice people,good price.recommend,iwill use them again.

03-01-2008, 11:38	#33
06octy Briskodian Join Date: Sep 2007 Posts: 37 Members Car: Thanks: 1 Thanked 1 Time in 1 Post	Re: Sedgefield Motor Co - Stockton-on-Tees They don't even understand the different servicing regimes. What is your service countdown showing crasher1?

08-01-2008, 11:34	#34
crasher1 Briskodian Join Date: Dec 2007 Posts: 2 Members Car: Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees They explained long Life servicing to me,but i think leaving any car for 2years without servicing is ridiculous! I always get my cars serviced every year

27-02-2008, 12:11	#35
kemputy Briskodian Join Date: Apr 2007 Location: durham Posts: 77 Members Car: skoda fabia vrs Thanks: 2 Thanked 1 Time in 1 Post	Re: Sedgefield Motor Co - Stockton-on-Tees worst garage in the north east when u go in they dont acknolage u. mine went in for a rattle on the front left hand side and they said it was the radio surround , when i said thats not it they said that they were not phycick, they basiclly said i was lying never use them again really no good __________________ furby vrs mapped

19-06-2008, 15:35	#36
Classic_Furby New to Posting Join Date: Jun 2008 Location: Near Bishop Auckland Posts: 6 Members Car: 2001 Fabia Classic 1.4 MPI Thanks: 2 Thanked 0 Times in 0 Posts	Re: Sedgefield Motor Co - Stockton-on-Tees Just bought my 2001 Fabia Classic 1.4 MPI from Turners today, have to say I thought the salesman Julian was top notch, not pushy at all. Nice buying experience, compared to a certain Citroen dealer ( un-named ) near Spennymoor. Can't comment on servicing yet ( temp sensor seems to be working ok, touch wood ). Car was very nicely prepared, valeted, 1/4 tank fuel etc. Nice little touches that a lot of car dealers seem to neglect. Obviously some people have seemed to have bad experiences with this company, but I have to say I thought they were pretty good. AM.

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