Phoenix Motors (JFK Rd) - Dublin 12

***DGW*** · 13-10-2005, 17:52

Phoenix Motors (JFK Rd)
JFK Road
Bluebell
Dublin 12

Tel: 01 460 1777
Fax: 01 460 0542

Sales and Service

bpm · 13-10-2005, 20:25

Bought the Hearse here. Very friendly and knowledgeable Sales staff. Service department seem over worked with little time to work on Customer Satisfaction.

steadyeddie · 28-03-2006, 22:44

Very hard to get Service Dept to ring back with info or return calls. Receipt printed could only show labour costs but not what parts were replaced. Checked oil after collecting car and found dipstick broken. Service manager asked "was it not like that" Should take some example from Prussia Street customer service.

**GAFF** · 29-03-2006, 00:02

I just bought my motor there, I echo what Bpm says re-sales staff, I've had no real dealings with service end, but hearing reports like above and some others maybe Prussia st is the place to go for aftersales work

The Big Mac · 29-03-2006, 19:11

I purchased my mark 1 and my new mark 2 octavia vrs with phoenix JFK and found them to be great in sales and in the service department, they were over worked but always pleasant .

SIMONIZE · 06-06-2006, 12:46

Hello Simonize here

I found this branch fine. they where busy before Christmas 2005 but still put my car on the computer and still isolated a fault I had with the thermostat. Parts sales staff great very helpful and no problems.

O yea (just added three hours later!) I have a local mechanic he is the one that finds the problems and makes sure there is no more and he pulls no punches.

thanks
Simonize

Smithy vRS · 06-06-2006, 14:46

Service division have very little understanding of engines wouldn’t leave my car in there if it was the last place on the planet!

BrianK · 25-09-2006, 16:02

Bought my Superb in their sister garage in Prussia Street but decided to get the car serviced here as it is near work and was very disappointed in the standard of service . The clutch needed to be replaced but they refused to replace it saying that it would have to be brought back to the Prussia Street garage they replace a blow headlight bulb and some how damaged the headlight which now mists up and refused to fix the issue saying it would cost me 250+ to replace the headlight. The garage in Prussia street is miles better no problems getting issues sorted free car when get the clutch got replaced i hightly recommend the Prussia street garage stay well away from the one in D12.

fletch555 · 20-11-2006, 13:48

Two positive experiences so far. First time, they whipped the OEM radio out so I could put an aftermarket one in, no charge. Second time, the cigarette lighter wasn't working, after a few mins of investigating we narrowed it down to a fuse which was replaced again free of charge. Will be getting my vRS serviced by these guys soon enough and will report back (don't think they'll do the service free of charge though!

)

Mav1701 · 05-10-2007, 15:41

Hi Guys,

Just getting my 2 cents in. I bought the car here. picked it up 3 weeks ago. very happy with them and it.

cathalb · 03-01-2008, 15:20

Phoenix JFK have recently taken on a Mazda franchise and have a beautiful 3 MPS sitting outside.. Have been promised a test drive

**GAFF** · 03-01-2008, 16:30

Quote:

Originally Posted by cathalb

Phoenix JFK have recently taken on a Mazda franchise

Is this a completely new showroom or part of the existing one?

cathalb · 04-01-2008, 08:24

They are using the one showroom for both

soccerc · 10-01-2008, 15:19

No longer a fan of this dealer. Went to buy my third Octy from them this week and they really couldn't give a toss.

Went elsewhere and saved €2.5k

horse7 · 04-06-2008, 16:59

did you trade in,if yes where did you do a better deal,ta

13-10-2005, 17:52	#1
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,038 Thanks: 45 Thanked 153 Times in 115 Posts	Phoenix Motors (JFK Rd) - Dublin 12 Phoenix Motors (JFK Rd) JFK Road Bluebell Dublin 12 Tel: 01 460 1777 Fax: 01 460 0542 Sales and Service Last edited by DGW; 13-09-2007 at 15:19. Reason: Entry updated

13-10-2005, 20:25	#2
bpm Drink me! Join Date: Apr 2004 Location: Dublin Posts: 2,034 Thanks: 12 Thanked 21 Times in 18 Posts	Bought the Hearse here. Very friendly and knowledgeable Sales staff. Service department seem over worked with little time to work on Customer Satisfaction. __________________ BPM This is a website , NOT a mobile phone. STP USNG TXT SPK

28-03-2006, 22:44	#3
steadyeddie Briskodian Join Date: Mar 2006 Location: Dublin Posts: 241 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Phoenix Motors Ltd - Dublin 12 Very hard to get Service Dept to ring back with info or return calls. Receipt printed could only show labour costs but not what parts were replaced. Checked oil after collecting car and found dipstick broken. Service manager asked "was it not like that" Should take some example from Prussia Street customer service.

29-03-2006, 00:02	#4
GAFF Briskodian Join Date: Oct 2002 Location: Dublin, Ireland Posts: 5,648 Thanks: 19 Thanked 56 Times in 55 Posts	Re: Phoenix Motors Ltd - Dublin 12 I just bought my motor there, I echo what Bpm says re-sales staff, I've had no real dealings with service end, but hearing reports like above and some others maybe Prussia st is the place to go for aftersales work __________________ GAFF Briskoda Ireland Events, Meets & Pictures.....Race Blue Octavia MkII vRS.....Old Octavia MkI vRS

29-03-2006, 19:11	#5
The Big Mac Briskodian Join Date: Jul 2004 Location: DUBLIN Posts: 62 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Phoenix Motors Ltd - Dublin 12 I purchased my mark 1 and my new mark 2 octavia vrs with phoenix JFK and found them to be great in sales and in the service department, they were over worked but always pleasant . __________________ THE MACK

06-06-2006, 12:46	#6
SIMONIZE Briskodian Join Date: Jun 2006 Location: Dublin Ireland Posts: 37 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Phoenix Motors Ltd - Dublin 12 Hello Simonize here I found this branch fine. they where busy before Christmas 2005 but still put my car on the computer and still isolated a fault I had with the thermostat. Parts sales staff great very helpful and no problems. O yea (just added three hours later!) I have a local mechanic he is the one that finds the problems and makes sure there is no more and he pulls no punches. thanks Simonize Last edited by SIMONIZE; 06-06-2006 at 15:00.

06-06-2006, 14:46	#7
Smithy vRS Briskodian Join Date: Mar 2004 Location: Republic of Ireland Posts: 287 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Phoenix Motors Ltd - Dublin 12 Service division have very little understanding of engines wouldn’t leave my car in there if it was the last place on the planet! __________________ Tuning engines isn't rocket sciences its just about burning fuel!

25-09-2006, 16:02	#8
BrianK Briskodian Join Date: Mar 2006 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Phoenix Motors Ltd - Dublin 12 Bought my Superb in their sister garage in Prussia Street but decided to get the car serviced here as it is near work and was very disappointed in the standard of service . The clutch needed to be replaced but they refused to replace it saying that it would have to be brought back to the Prussia Street garage they replace a blow headlight bulb and some how damaged the headlight which now mists up and refused to fix the issue saying it would cost me 250+ to replace the headlight. The garage in Prussia street is miles better no problems getting issues sorted free car when get the clutch got replaced i hightly recommend the Prussia street garage stay well away from the one in D12.

20-11-2006, 13:48	#9
fletch555 Briskodian Join Date: Jul 2006 Posts: 523 Thanks: 24 Thanked 20 Times in 19 Posts	Re: Phoenix Motors Ltd - Dublin 12 Two positive experiences so far. First time, they whipped the OEM radio out so I could put an aftermarket one in, no charge. Second time, the cigarette lighter wasn't working, after a few mins of investigating we narrowed it down to a fuse which was replaced again free of charge. Will be getting my vRS serviced by these guys soon enough and will report back (don't think they'll do the service free of charge though! )

05-10-2007, 15:41	#10
Mav1701 Briskodian Join Date: Aug 2007 Location: Dublin Ireland Posts: 13 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Phoenix Motors (JFK Rd) - Dublin 12 Hi Guys, Just getting my 2 cents in. I bought the car here. picked it up 3 weeks ago. very happy with them and it. __________________ Do your bit. Join Freedom

03-01-2008, 15:20	#11
cathalb Briskodian Join Date: Jan 2006 Location: Dublin Posts: 108 Thanks: 1 Thanked 11 Times in 11 Posts	Re: Phoenix Motors (JFK Rd) - Dublin 12 Phoenix JFK have recently taken on a Mazda franchise and have a beautiful 3 MPS sitting outside.. Have been promised a test drive __________________ Previous Motors: Superb 1.9 TDI (105) MkII Vrs TDI 170 Hatch "May God protect you from all harm... from the bite of a mad midge and the kick of a galloping turkeycock"

04-01-2008, 08:24	#13
cathalb Briskodian Join Date: Jan 2006 Location: Dublin Posts: 108 Thanks: 1 Thanked 11 Times in 11 Posts	Re: Phoenix Motors (JFK Rd) - Dublin 12 They are using the one showroom for both __________________ Previous Motors: Superb 1.9 TDI (105) MkII Vrs TDI 170 Hatch "May God protect you from all harm... from the bite of a mad midge and the kick of a galloping turkeycock"

10-01-2008, 15:19	#14
soccerc Briskodian Join Date: Jan 2008 Location: Dublin Posts: 10 Thanks: 3 Thanked 0 Times in 0 Posts	Re: Phoenix Motors (JFK Rd) - Dublin 12 No longer a fan of this dealer. Went to buy my third Octy from them this week and they really couldn't give a toss. Went elsewhere and saved €2.5k

04-06-2008, 16:59	#15
horse7 Briskodian Join Date: Jun 2008 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Phoenix Motors (JFK Rd) - Dublin 12 did you trade in,if yes where did you do a better deal,ta

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