Graeme P Chatham (East) Ltd - Edinburgh

[DGW]

Graeme P Chatham (East) Ltd
Abbeyhill Industrial Estate
Comely Green Place
Edinburgh
EH7 5SY


0131 661 6400


New Car Sales
Authorised Repairer
Business Sales Centre
Approved Used Car Sales

[ncarring]

Originally posted by keltmoss - Sat Nov 27, 2004

Chathams was really good for me.They offered me nearly 1000 more for my p\x car than another dealership in my area who were quite rude and abrupt.I find this unbelievable since its the same company.Chathams were also willing to negotiate more.All round nice guys and very helpful but yet to experience the after sales side of things.Will post another review when i have dealt with after sales service from this dealership.

[ncarring]

Originally posted by wavygravy - Wed Mar 9, 2005

Bought a used Octavia Amb Est 90bhp. They promised to sort out a ding in the side before I bought but they didn't. Otherwise friendly enough.


First two services were £170 ish each, but then they started to creep up to £220. Timing belt one at 60K cost £465. Service at 70k cost over £400. Just after to 60k mark the wipers seized (great maintenance..) and I have corrosion problems with arial and bonnet catch.


They never cleaned the car but always supplied a courtesy car without too much notice.

[DaveB]

Really nice group of guys. Bought two cars from here and when I have had any problem they have sorted it straight away.

[slider]

Great dealership. I've now bought 3 cars from here. Previous Octavia, wife's Farbia anf now my latest Octy. Dealt with George every time and he's a good guy to work with. Servicing has always been spot-on.
Only blip was when we test drove a car before buying the latest octy. I was looking to buy a DSG as I wanted something that was smooth to drive and good in traffic, I have been having back trouble and using the clutch was murder. Test driver (Mike?) seemed to think wanted a sports car and was chucking it about on country roads and encouraging me to do the same - wife was in teh back and suffers from car sickness!!
On the way back into town we got into serious traffic and I thought this was exactly the tsest I wanted, but Mike(?) was very impatient (thought it must be passed his tea time!!)

anyway, apart from that all went well, recon I made a good deal and delighted with teh motor.

[love that turbo]

I bought my Rs from these guys 8 months ago. Very happy with the service. Even picked me up form the Airport. Car is now all happy in Ireland. Apart form the crap roads and speed cameras.

[gavinvrs]

Bought black Fabia VRS demo from Louis at Chathams a couple of months back. Helpful, plenty test drive opportunity and good service. Decent P/X price for Audi and car delivered on time. Hope the good work continues, and the price is right come service time.

[Arragonis]

Just got a used Fabia from there a couple of days ago, very clean and well presented - only misting issue so far which will take up with them when I get a chance.

Friendliest dealer of any make in Edinburgh and decent trade ins - so good the Mrs is picking up an Octavia Estate as well on Saturday.

Hope the service continues as its started.

[PassatNoMore]

Just ordered a Fabia vRS - George was very helpful and thorough. Mike took me out for a long test drive - I think he's maybe a closet rally driver ! - Anyway I was impressed and they offered me a fair price on my 101k miles Passat. First impressions are very good.

I initially made enquiries via the websites of Skoda, SEAT and Vauxhall - ony Skoda bothered to get back to me. I also visited Western VW in Gorgie - these guys had a couldn't care less attitude and didn't seem to want my business !

[sneeks]

I bought my 03 Octavia vRS from Ricky at Chathams in Jan this year. Excellent service and I'd definitely buy another car from them.

[Skodaboy1983]

Originally Posted by PassatNoMore

Just ordered a Fabia vRS - George was very helpful and thorough. Mike took me out for a long test drive - I think he's maybe a closet rally driver ! - Anyway I was impressed and they offered me a fair price on my 101k miles Passat. First impressions are very good.

I initially made enquiries via the websites of Skoda, SEAT and Vauxhall - ony Skoda bothered to get back to me. I also visited Western VW in Gorgie - these guys had a couldn't care less attitude and didn't seem to want my business !

In regards to your enquiry about brouchures I ordered my skoda fabia one for a look and was surprised to get a call from the garage asking if I want to come down and look for it, this was a couple of months ago.

Looks like good service all round

David

[manormouse]

Readers may wish to follow a saga that began today.
My old shape (54) Octavia 1.9 tdi pd is with Chathams with a slightly slipping clutch. Still under warranty and less than 25k miles. I've done the best part of half a million miles over the years and never worn a clutch out, so I am under no doubt that this is Skoda's problem and not mine.
Got phoned at lunchtime to tell me they had been out in it and......they thought the clutch was slipping a bit. Unfortunately, when I said that would be fixed under Warranty, they suggested otherwise. I explained, at great length, that this was TOTALLY UNACCEPTABLE, espcially in the light of the ongoing problems with VAG's dual mass flywheel as fitted to my (and quite probably your) car. To say I am livid is an understatement....c'mon guys, you can try harder than that.
Updates as they occur- diagnosis tomorrow.

[manormouse]

The promised update, and it seems as if it's a story with a happy ending. It took a few stern conversations that also involved Skoda UK, but full marks to Jonathan for pressing my case with the powers that be. The flywheel was confirmed to be faulty and a replacement clutch is also being fitted at Skoda's -and not my- expense.
So I'm happy to say thanks to Jonathan for his efforts and I look forward to picking my car up tomorrow.

[Skodaboy1983]

Chatham Skoda in edinburgh wins hands down on me, dealt with Derek Barnes really nice guy, just bought a yellow furby vrs and was given a 20 mile test drive, stunning car, and knew his stuff on the car, was egging me and the girlfriend to really drive the car.

[Skodaboy1983]

Update on Chatham's - Sale was very good yesterday, Derek took 15 mins to expllain the controls in the car, even when we had problem with abs light on thr dash, he took it out and booted it and cleared the fault, turned out to be the abs sensor after a tyre got changed.

Look forward to dealing with Derek again in a few years time, just hope the afterservice is going to be good.

David

[DriveMeBananas]

I bought my fabia SDI from Derek a couple of years ago.

Then my vRS (new) through Ricky, there was a bit of a delay with the delivery (almost a month), probably due to me wanting a yellow one with cruise control. Car did eventually turn up and is fantastic.

My brother recently bought an octavia estate from them.

Service and Parts are good, but I am beginning to find the service costs high so am using another garage for servicing and maintenance.

Overall I am happy and will return for more vehicles, provided skoda bring the original fabia vRS back into production cos the new fabia looks in yellow.

[sthomsos]

I purchased my used fabia 1.4 16v comfort a couple of years ago took me out for a good long test drive no problems (ricky) they did a good deal and when my wife picked up the car they gave her a little bouquet (little things i know) would buy from them again.
Bannockburn is just 5 miles away would still go to Chathams

[Skodaboy1983]

40000 mile service - Just thought I would share some feedback to the aftersales of Chatham's in edinburgh.

Dropped my car off at the start of June for it's 40000 service and first MOT. No problem with getting a courtesy vehicle, was in the door only 30 mins when I got a phonecall to let me know what work the car needed done, full full overhaul and a couple of issues on warrenty work ie bushes and electric window switch, couple of bulbs. Quoted a cost which I thought was a bit steep but none the less agreed to the work. Was told by Grace that car would need to come back in later in the week to get the bushes done. Was told a time to collect the car and the car was just about ready when we came to collect it and it was clean as well.

Car was booked in for warrenty work for the following week, car was taken in and work was complete and another courtesy car was provided and got a call to say car was ready but window switch part ordered and would have to come back in the following week.

Window switch duly fitted the following week and courtey car provided again. et again got phonecall to say car was ready.

Excellent customer service but pricy servicing is my only gripe but would recommend them as a friendly aftersales and seem to know their customers and their needs.

[Chandalf]

I've just acquired an 05 Skoda Octavia 2.0 TDI PD Elegance - Black Magic for anyone who's interested. First Skoda and first oil burner in a long time. Was a bit concerned that it had done 61k but reading some of the posts on here, that looks like a good running in for a Skoda diesel! First few miles have been just fine. Let's hope the rest are just as good.

Bought from my local dealer, Chathams in Edinburgh, with the usual package of warranty, etc. - I can't recommend them highly enough. It's still a family business unlike almost all the other dealers in Edinburgh, and it shows! Everyone was courteous throughout the dealings, never any type of pushy sales techniques. They insisted I test-drove the car before they would discuss money at all; when it worked out to be a bit more than I had hoped to pay, they left me to think it through in my own time. So unlike the 'sales executives' at the well known chain which begins with E and ends in Hallshaw! And they had a bunch of flowers for SWMBO when I collected the motor.

[Gasss]

I bought my Fabia VRS from Mike after a very long and fun test drive. He was happy to repair some minor bodywork damage before I picked it up, after we had agreed a price. trade in offer was very competitive. Overall, I was very impressed by this place.

[Skodaboy1983]

Was in Chatham's yesterday to pick up a model fabia WRC, friendly service as always and even was recognised by the salesman Derek who we purchased (nearly a year ago) the car from. As always top service and friendly atmosphere.