Garland Motors - Aldershot.

[DGW]

Garland Motors
17B Blackwater Way
Aldershot
Hampshire
GU12 4DN

01252 311818

New Car Sales
Authorised Repairer
Business Sales Centre
Approved Used Car Sales

[bk1]

Bought my MkI Octy 1.8T from them in Sep 2005, and thought they were very good. Paul in sales very helpful.
Had a couple of problems since: fuel guage not behaving and indicator relay packed up. Both times their service was good, job fixed with no hassles.

Have not had a service done there yet, but will consider doing so.

[Sporky McGuffin]

Just had my 30,000 mile service done, and I will not be going back to Station Garage! The service at Garland was massively superior, the price lower and the place itself is far smarter looking too.

[Hedge]

Bought my car from these people. I have been back for a few things in the past year or so and they are always very helpful and pleasant to deal with.
Also had my first service there yesterday and again, apart from a few minor things, a reasonably pleasant experience.

[tonywoodtw]

I have bought two Octavias from Garlands (2001 and 2006) and their service has been excellent. Despite Skoda's stonewalling, Garland managed to rectify the inherent problem with the A5 Octavia Elegance: interference over speakers when using boot-mounted cd changer. (If you have that problem, speak with Peter, or go direct to CATS (CATS for cars) and consult Jason*****)

[rotodiesel]

My Superb had a lazy seatbelt return spring. It was fixed under warranty promptly and courteously; I was telephoned within a few days to confirm arrival of parts and the job was done within the time stated. Good service.

rotodiesel.

[Hedge]

Had my second service there today and I am a bit miffed.
Up until now they have been fine to deal with but things seem to be changing.

I had reason to call Skoda Assist a few weeks ago and the RAC man diagnosed a faulty cruise stalk and an inlet manifold runner problem. He did the assisted fault finding which cleared the error codes for the manifold problem and did the same for the cruise but left he codes in.
So I pick up my car only to be told they can find no problem with manifold or cruise.
They ordered the wrong parts for something else and the icing on the cake was the 2.0 TFSI ecu recall which they failed to pick up despite me showing them the bulletin.
It will be an interesting phone call tomorrow however at the moment I have no plans to return.

That said though Paul in sales has always been good to deal with.

[bk1]

That's a shame - I had a call from them yesterday just about updating records, etc.
They have moved the parts/servicing completely to the workshop (a few roads away behind the Renault and other garages) so perhaps that's disrupted things a bit.
I will go there for next service but if I'm unimpressed then I might go back to an independent guy I used to use when I had an Audi.

[RobA]

Used these guys today for my 1st service - although i didn't pay anything (3yrs free servicing) they didn't charge me for the insurance waiver on the courtesy car (I put more fule in than I used), nor did they charge me to replace a wheel bolt some numpty elsewhere has over-torque.

Apart from not washing the car, I am very pleased - they even left me some spare screen wash which VW never did!

[Hedge]

My opinion of this dealer has improved quite a bit recently.
At very short notice (day before) they fitted me in for an oil and filter change.

So from me.