Robert Bamford (Gloucester) Ltd - Gloucester.

[agent006]

Sounds just like Craig. having bought the car from them makes no difference. We bought through them (nominated dealer on a fleet lease) and still got shocking service.
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[paxton]

Originally Posted by agent006

Sounds just like Craig. having bought the car from them makes no difference.

Ive never had a problem with Craig, always ready to help me or my mrs on the phone or face to face.

I thought craig would go out of his way to help me in regards to my fabia vrs (now sold). He even changed my door seals out of warranty FOC.

[Joolz_vRS]

I must say I agree with Patxon. Craig has always been very helpful and has gone out of his way to provide a good service as has the Bamford's Chief Spanner-man Brian (See previous comments in this thread). With the miles I do, my vRS is serviced 3 times a year there and I've never had a problem with them.

[AndyVR6]

Well, they were very nice. No complaints.

No faults came up, couldn't be bothered to argue about it. I'll get it RR'd again a few weeks before the warranty runs out to see what's what.

Think I'll still take it to Fish Brothers next time.

[Sammycarp]

Service Department seem friendly and knowledgable (I assume its the service Manager & Head Tech?), if a bit funny about my blocked washer jet.

Sales staff ok, but a bit pushy (Paul?). Seemed genuine enough when he realised we weren't going to be pushed. Test drive route a bit short (and all 30/40 limit?).

Sales staff lined the window to watch (and laugh at) me trying to install the dog guard I'd just bought. I can see why, it was a PITA!

[Jonny5ive]

Originally Posted by Jonny5ive

Parts department used (fairly) regularly and always tip top service. They were not keen on fitting a set of 312's for me though!!

Once again thumbs up for the Parts department. They had a replacement resistor pack on the shelf the other week.

I contacted them lastnight to order a replacement rear wiper motor and although they had none in stock he checked the stock at the nearby VW garage in Gloucester for me whilst I was on the phone, and then offered up the phone number for me to ring and reserve it.

First class

[Joolz_vRS]

Was back at Bamfords for the 100K mile service and (2nd) MOT on my trusty Furby. Excellent service as always - within minutes of me handing over the keys the car was in the MOT bay, a courtesy call a couple of hours later advised that the car was ready. I was given change from 300 quid - not bad I thought - and the Furby passed it's MOT without incident .

Had a pleasant chat with Mr Bamford himself - unusual for the owner of a main dealership to be chatting to customers I would think, but indicative of his own and his company's friendly approach to service. Had a more lengthy chat with Craig (Service Manager) who reassuringly is a genuine car enthusiast - about last weeks Wyedean rally. I'm really hoping the Mk 2 Furby vRS is worth the wait as I don't fancy swapping brands and getting cr*p service from a different main dealer.

[hunter0f2]

Yep Bamfords Ok Bought 2 Fabias & a Superb off Marcel the salesman. allways polite & knowlegable. I know Craig, good chap, We both used to work at the same Vauxhall dealers , years ago.Never had any problems with sales, service or parts. All work carried out promptly& to a high standard.

[radfordln]

Haven't been that impressed with Robert Bamford - bought new Fabia 1.4TDi in July 2008 and didn't hear from them again. No follow up "how is the car" which would've been a friendly thing to do.

Have also discovered that their service costs are high - paid £207 for 10k and £253 for 20k. Been quoted £130 (10k) and £180 (20k) by Grey Gables (Witney) so no prizes for guessing where the next service will be done.