All Electric Garages - Kings Heath

[DGW]

All Electric Garages
1-3 Woodthorpe Road
Kings Heath
Birmingham
West Midlands
B14 6EE


Tel: 0121 444 2715
Fax: 0121 443 4484


Services: New, Used, Repair

[mercian]

I bought my Octy2 from Kings Heath, good price, excellent pdi and handover.

When booking it in for it's first service last week I looked up the wrong number and called Halesowen by mistake. Since they were closer I booked it in anyway, after being given a good price and a promise that it would be ready inside two hours from leaving it at an agreed time. When I turned up the woman I dealt with had no idea what service I'd come in for (or needed), was more interested in chatting across the room to other employees, dismissed the price I'd been given but couldn't quote me a firm price (for a standard service!), and finally told me I'd be lucky to get the car back before mid-afternoon "as we have a lot of cars in today". At that point I realised there were more Peugouts than Skodas in the workshop, told her that my confidence in their ability to provide good customer service was completely eroded - and walked out.

Drove straight over to Kings Heath, spoke directly to the service manager, booked it in for two days later. Arrived, was greeted by name, car was ready on time, price as quoted, and (small token but significant) remaining contents of antifreeze bottle and spray oil left in plastic bag in footwell for my use.

Well pleased with the car; yes I will be dealing with Kings Heath again (despite the appalling lack of parking spaces); but I'll steer well clear of Halesowen.

Copy of this posted on both the Halesowen and Kings Heath threads.

[micklecats]

Had my '56 Fabia VRS first service here last week.
- Hard to get through to service dept at lunchtime - kept getting put to an answer machine.
+ Price was quoted upon booking and was accurate.
- I did not get my service book back until I rang them when I got the car back, they are dropping it round today they say, and I did not hear the magic 'S' word when I called them.
+ BLT engine stutter 90% sorted, guess they put the 14.5mm EGR valve gasket in?
- Car was left parked for me to collect on a local pub car park, not impressed!
- Car was not washed, although it was absolutely filthy!
+ staff polite and friendly, although the guy on the desk did get my name wrong once.
+ I got the remainder of the fine oil aerosol which was left in the car for me.
+ I was not charged for any items that were not needed - the washer bottle was full when I arrived but they did not try the 'ooh you needed this' line, which is refreshing for an old cynic like me.
+ Car was ready earlier than I needed it and I got a polite call to say so.

So a few minor niggles but generally very good job, cheers guys.

[sicknote]

Skoda actually advertising what next?

COST PRICE NEW CAR SALE at this dealers in the Bham Mail tonight when? 3-6 Jan 2008

invoice price from manufacturer

catch "What models on offer?" quote; They all are, the whole stunning range! However there will be a limited number of vehicles included in the event and we are expecting all of them to be sold during the event

0845 338 0156

For anyone interested I am not connected in anyway having bought mine from Coventry

Good lick

[apd007]

As my supplying dealer for 2 cars I've not been overwhelmed by them, until today Not directly I'll admit, but through my dad.

Initially wasn't looking too good when I originally phoned them last week to get a price to regas the aircon, after 3 attempts and a phone message I still couldn't get through to the service department. Then the person I booked instead let me down twice so my dad went back to All Electric. Quote to do the regas was a bit expensive but we both decided we might as well use them since they would do the work and not let us down.

Dad took the car in yesterday to get the regas, then we had a phone call....... When my dad had his car serviced by the garage last year they advised the fuse box on the battery was heavily corroded and would soon need replacing, turns out it was now corroded and the engine fans weren't coming on. A quote was made and agreed and they kept the car overnight to do the work today. My dad went to pick his car up and they also told him there was a problem with the alternator not starting up until the car had been reved over 3000 rpm (we knew this, just had forgotten about it) which had turned out to be a broken wire.

All the work was completed on time, and also below the original quote which considering the extra work involved is excellent.

So All Electric Garages get a from me.