Faintree Garage - Bridgnorth

[DGW]

Faintree Garage
Hollytree Road
Bridgnorth
Shropshire
WV16 4AY



01746 768777

New Car Sales
Authorised Repairer
Approved Used Car Sales

[DGW]

Originally posted by jason - Sat Oct 2, 2004

took the car in for 40k service and starter motor problem,(octavia vrs )told them that the problem only occures first start in the morning, i was advised to take car in the night before so that they could start it first thing in the morning,i was given a fabia as curtesy car,that only just fitted the family,would of liked at least an octavia.
i was advised to ring after dinnertime to see if the service had been done and the starter motor diagnosed.we were in the area so just decided to drop in and see if it was ready,it was sat out front and ready by 13.30.
was welcomed by adam the parts guy,top lad and very enthusiastic.service receipt was on the desk and waiting,along with two quotes for things they had found wrong with the car.
firstly was the starter,bearing it seems was on its way out,secondly the guy/s that serviced it had noticed a low pad on the inside of the caliper on the near side front.
i settled the bill and was told that they had pads in but couldn't get hold of me as they could of fitted new pads there and then.
after updating my phone numbers,that i omitted to change from last month .we were on our way,have had parts from them since i have had the vrs but i was reserving judgment till after i had them do some work on my car.
what can i say? top notch,friendly,knowledgable and very prompt.the only reason i didn't give them top marks was the fact that i had just spent 260 quid there and they didn't even give the car a quick rinse,this could be due to owners having their own cleaning regime,but i think a quick jet wash would be a good idea.
also to add i had a cold start prob with the car running lumpy,this seems to have gone,with no explaination.
finally i will deffinately be going back,wether for parts or servicing.good outfit and well run ship

[DGW]

Originally posted by Dan_P - Mon Oct 4, 2004

Great service.


Real coffee.


I have bought two cars from them and would definately buy another.


also helpfull with parts sourcing

[DGW]

Originally posted by jonny 5 - Tue Nov 9, 2004

Took my car (ocatvia RS) for it's 60,000 longlife service, after reading the other 2 reviews about the dealer. I was dealt with very efficiently. I was given a 54 plate octavia tdi as a courtesy car which I wasn't expecting as I was told I would have a Fabia, so no complants there then. I was told that my car would be ready at 1 o'clock. It was ready when I went back at 1. The staff seam well imformed and freindly. The service was just under £220 which was less than I was expecting. I will defiently be taking my car back there even if it is an 80 mile round trip.

[jason]

now moved ,i'll sort out new adress for you asap.

[DGW]

Originally Posted by jason

now moved ,i'll sort out new adress for you asap.

Updated from Skoda UK's site. Thanks for the tip.

[jason]

seeing as i work across the road ,you'd think i'd know the road name

[b1ackb1rd]

Bought my PD100 combi from these guys in the summer. Friendly knowledgable staff and I'd recommend them.

[Tails]

Since 2000 we as a family have purchased 5 Fabias and 1 Octavia, not to mention the current purchase of a Fabia vrs for my wife, and at all times we have had nothing but first class service from faintree garage.
As for aftersale service my current 1.9 TDI octavia has been nothing but trouble from the first day I collected it, but all the staff at Faintree have bent over backwards to accomodate and help me out even working late in to the evening after hours.

Service charges seem to be similar to the other dealers in Shropshire, however I would choose to go to Faintree as I feel that the attention to detail that all the staff in the workshop give is exceptional.

[The PM]

Originally Posted by b1ackb1rd

Bought my PD100 combi from these guys in the summer. Friendly knowledgable staff and I'd recommend them.

Bought mine from there in 2001, but use Savilles for servicing.

[Steevie Wonder]

Have used this garage for nearly 3 years now and they are absolutely great!!!!

The service is superb and James in the parts department is a real star!!!!

Both James and Steve have helped me sort all the parts needed for this b!oody 6 speed gearbox conversion. I couldn't have done it without them.

So here's a public thank you....

Cheers!!!!!!

I would very highly recommend this garage to anyone living in the West Midlands!!!
Stephen W

[Slugman]

For anyone reading this thread, as I did six weeks ago, wondering where in Shropshire/West Staffs to get a Skoda from, all I would say is definitely give Faintree a go. They may not be a big outfit, but the sales department has given knowledgeable and courteous service so far and they had a standard spec Octy TDI Elegance delivered in less than 14 day.

OK, I haven't needed the Service folks yet (car only four weeks old) but if the customer service is as good as sales I'll be well happy.

Big thumbs up.

[vRS19TD]

Had my car serviced here yesterday and not a problem with it, apart from the £351 bill for a 40,000 mile service and new rear pads, which i thought was a little steep but never mind, still had friendly, helpful staff.

Also noticed that they never gave the car a rinse over, which i always get at Savilles, so was a little disappointed by that but just means i'll have to do it myself now.
I wish they'd given me the new shape Fabia as a courtesy car though. Would have liked to give one a drive, especially on the Bridgnorth to Wolverhampton road.

[yegnold]

My dad has bought two cars from Faintree (one of which was used, and is now mine... the other of which was SE #395) and we as a family have not a bad word to say about them.

Highly recommended, much more so than the Startin Skoda dealerships which are half the distance away, but from whom we would never buy a car from the pushy salesmen in them.

[Unkychopchop]

Took my roomster into faintree Garage a couple of weeks ago as a Polish lorry driver had scratched the side as he drove.

Suspecting the worst that he would not have any insurance which proved to be correct I took the car into faintree for them to assess the damage and Paul the sales manager had a look and told me it was just a scratch in the Laquer which could easilly be removed, and it was done there and then for a minimal charge.

Top marks all round.

Cannot fault this place, the best dealer I have come across.

[jason]

i won't be going back there ever again.i feel they have conned me out of 104 quid.And at the moment skoda customer service dept is a joke,since when do customer services ignore correspondence from a customer? i'd be sacked if i ignored a customer letter,and didn't reply promptly.
utterly pee'd off at the moment.

[jason]

not to go into too much detail as its still with skoda(if they actually reply) they fitted something to my car to fix a problem.it didn't.i spoke to them about it and was offered a refund and my old part refitted.
when my wife took the car in,they said that said item was an exchange part and we wouldn't be having a refund after all.
so problem still on car,104 +vat + 1/2 hours labour out of pocket.
since found out that said item is NOT and exchange part

[cenemc]

While in Shropshire had problem with Oil pressure light coming on (1.9TDi Octy). Turned up on them out of the blue, they were helpful, friendly, knowledgable. They traced the problem to a sender and organised its replacement, on Easter Saturday! Very pleased.

[Martin J]

What more canI add. I live in Aylesbury. I think so highly of them that I always arrange to call for services etc on the way up to visit my parents in Cheshire. They have always been helpful, long before I even bought my Octavia. Just a good old fashioned polite family business, professional service and sensible prices.