Skoda dealer gives good service shock!!!

ChrisBP · 15-02-2008, 18:49

I know nobody will believe me, but today, a Skoda dealer actually gave good service.

Skoda in Chichester actually repaired my car properly and my wife tells me they were polite on the phone! Had the bushes replaced under waranty and it has been done perfectly! They also set the anti hihjack feature for free!!!!

Im just waiting for them to get in contact with Skoda to see if I can have my front tyres replaced for free. - This is bacause the dealer in Fareham repetedly failed to disgnose the fault.

Think I will use them in future.

Babs · 15-02-2008, 18:50

Woohoo!

So that's Chichester and Newport that are any good... any more? Lol

**VRStu** · 15-02-2008, 18:53

I tend to use Chichester myself. Always had good service and not a bad cup of coffee too.

Supurbia · 15-02-2008, 21:45

What were the signs Chris?

Gizmo68 · 15-02-2008, 22:08

I use Caffyns (Ashford) for all my parts, the guy on the parts desk is a top guy and quite knowledgeable, i even had a part given to me (from a warranty replacement) when the part i wanted was not available unless you bought the whole item that would of cost a few hundred £.

ChrisBP · 15-02-2008, 22:44

the signs were:

steering felt wolly - has to keep making steering adjustments all the time to keep on track

Vibration (not major, but noticable at over 70. 80-100 felt terrible(on a private track.......)

Began with a knocking from front when cornering a few thousand miles ago - this went

Could always hear noise from front.

I have only driven seven miles in it since repair - but felt very good.

Have a 150 mile round trip tomorrow - may actually enjoy the journey now!

andy2407 · 15-02-2008, 23:21

Quote:

Originally Posted by Babs

Woohoo!

So that's Chichester and Newport that are any good... any more? Lol

Simpsons in Preston have given me excellent service, as have Benfield in Newcastle.

Guess Ive been lucky, but it does make a huge difference to the ownership experience

bryanp · 16-02-2008, 08:51

I'm always amazed at the bad service some of you seem to get at your respective Skoda dealers!

Since ive had my Superb it has had the usual water ingression problems, a broken water pump at 37000k (it is the 1.8T) and ever the vent trim at the bottom of the windscreen break in half, I have no warrantee left on the car just a full Skoda service history and my local dealer Farmers Skoda (Leicester) did all these repairs for free. Now that service!

My friend has an Octavia estate and one of the window mechanisms failed, he bought one from Farmers and took it to a local garage to have it fitted but the garage rang him to say he had been given the wrong side, He gave Farmers a ring who within the hour of him ringing had put the right part in a car and delivered it to the garage doing the work!

As Skoda are suppose to have one of the best customer service reputations ( and with the other dealers I've had to deal with I can second that) anyone else got and good stories?

Taxi 219 · 18-02-2008, 04:37

Meadens of Sway in Dorset are excellent and the service is 100% totally faultless.

johannapam1 · 18-02-2008, 10:40

To date I cannot fault Sherlodge Gillingham.

Burnsey · 18-02-2008, 12:55

Haven't found fault with Glasgow Henry's or Ingram Ayr

I wanted sill protectors for my new octavia and they were on back order when I got the car. A few weeks later when they were in they dropped them off at my work in Glasgow. Saved me a 60 mile round trip to the dealer, for what is only a £60 part.

I thought that was good.

ScoobyChris · 18-02-2008, 13:01

Quote:

Originally Posted by ChrisBP

This is bacause the dealer in Fareham repetedly failed to disgnose the fault.

Nice to know the standards that I experienced at their Botley dealership during my Scooby owning days haven't improved!

Chris

mdk1 · 18-02-2008, 13:51

Quote:

Originally Posted by johannapam1

To date I cannot fault Sherlodge Gillingham.

I agree

Duffelcoat · 18-02-2008, 15:33

Quote:

Originally Posted by Taxi 219

Meadens of Sway in Dorset are excellent and the service is 100% totally faultless.

IMHO they are not!

Taxi 219 · 19-02-2008, 04:34

Oh why is that Dufflecoat?

Stuart_J · 19-02-2008, 06:25

We have found Winchester Motor company are excellent, weve got 3 Skodas & they have sorted them all out, always polite, always helpful & most importantly always do a first class job. They always seem to be able to fit you in when things go wrong at short notice & get it sorted.
I had parts needed on the car that was out of warranty a day before I went on the Cannonball. Skoda & VW couldnt get the parts to us in time so they rang round the dealers to find what I needed so that I could collect them, they didnt have to, I didnt ask them to, they just did it. 11 out of 10 to them every time

Supurbia · 19-02-2008, 10:04

Quote:

Originally Posted by Stuart_J

We have found Winchester Motor company are excellent, weve got 3 Skodas & they have sorted them all out, always polite, always helpful & most importantly always do a first class job. They always seem to be able to fit you in when things go wrong at short notice & get it sorted.
I had parts needed on the car that was out of warranty a day before I went on the Cannonball. Skoda & VW couldnt get the parts to us in time so they rang round the dealers to find what I needed so that I could collect them, they didnt have to, I didnt ask them to, they just did it. 11 out of 10 to them every time

The sales manager out there is a former work mate of mine and is a good bloke, not your usual up himself type, he would always bring us a littlethank you at Xmas for prepping his sales for him through the year, and also fitted in as one of the lads, if he's still like this which I believe he is it helps make a friendlier enviroment all round.

ScoobyChris · 19-02-2008, 13:02

I've had mixed experiences of Winchester Motor Company and their prices are not always competitive compared to other main dealers in the area. However, I've never bought a car from them so maybe they look after their loyal customers better!

Chris

Stuart_J · 19-02-2008, 13:54

Quote:

Originally Posted by ScoobyChris

I've had mixed experiences of Winchester Motor Company and their prices are not always competitive compared to other main dealers in the area. However, I've never bought a car from them so maybe they look after their loyal customers better!

Chris

Strangely we bought alll our cars from other dealers for various reasons

Jenks · 19-02-2008, 15:54

Quote:

Originally Posted by Stuart_J

We have found Winchester Motor company are excellent, weve got 3 Skodas & they have sorted them all out, always polite, always helpful & most importantly always do a first class job. They always seem to be able to fit you in when things go wrong at short notice & get it sorted.
I had parts needed on the car that was out of warranty a day before I went on the Cannonball. Skoda & VW couldnt get the parts to us in time so they rang round the dealers to find what I needed so that I could collect them, they didnt have to, I didnt ask them to, they just did it. 11 out of 10 to them every time

Stuart..
You have no idea how happy it make me to read that.

Jenks

15-02-2008, 18:49	#1
ChrisBP Briskodian Join Date: Aug 2006 Location: Portsmouth Posts: 119 Thanks: 4 Thanked 2 Times in 2 Posts	Skoda dealer gives good service shock!!! I know nobody will believe me, but today, a Skoda dealer actually gave good service. Skoda in Chichester actually repaired my car properly and my wife tells me they were polite on the phone! Had the bushes replaced under waranty and it has been done perfectly! They also set the anti hihjack feature for free!!!! Im just waiting for them to get in contact with Skoda to see if I can have my front tyres replaced for free. - This is bacause the dealer in Fareham repetedly failed to disgnose the fault. Think I will use them in future.

15-02-2008, 18:50	#2
Babs Briskodian Join Date: Jul 2006 Location: Newport/Preston Posts: 3,863 Thanks: 138 Thanked 118 Times in 105 Posts	Re: Skoda dealer gives good service shock!!! Woohoo! So that's Chichester and Newport that are any good... any more? Lol __________________ - Andrew

15-02-2008, 18:53	#3
VRStu Briskoda Staff Join Date: Dec 2004 Location: Hampshire Posts: 19,810 Thanks: 90 Thanked 859 Times in 774 Posts	Re: Skoda dealer gives good service shock!!! I tend to use Chichester myself. Always had good service and not a bad cup of coffee too. __________________ Stu - Freedom Pimp Stu's Websites - http://www.fabia-vrs.com & http://www.octavia-vrs.com Stu's Car - 2007 Octavia vRS, Race Blue, Xenons, Columbus Navigation, Rear Parking Sensors, Maxi Dot, Light Assist, Jumbo Box, 18" Alloys, Stu's Cruise Control & OEM Integrated Bluetooth Telephone. SWMBO's Car - 2008 Seat LEON TDi Stylance, Black Magic, Sports Pack, Rear Parking Sensors. Something for Weekend - 2002 Lotus Elise RaceTech, Gunmetal, Radio, Carpet Mats.

15-02-2008, 21:45	#4
Supurbia Briskodian Join Date: Jun 2007 Posts: 631 Thanks: 2 Thanked 18 Times in 18 Posts	Re: Skoda dealer gives good service shock!!! What were the signs Chris?

15-02-2008, 22:08	#5
Gizmo68 Briskodian Join Date: Dec 2004 Location: Hawkinge Kent Posts: 1,122 Thanks: 12 Thanked 57 Times in 56 Posts	Re: Skoda dealer gives good service shock!!! I use Caffyns (Ashford) for all my parts, the guy on the parts desk is a top guy and quite knowledgeable, i even had a part given to me (from a warranty replacement) when the part i wanted was not available unless you bought the whole item that would of cost a few hundred £.

15-02-2008, 22:44	#6
ChrisBP Briskodian Join Date: Aug 2006 Location: Portsmouth Posts: 119 Thanks: 4 Thanked 2 Times in 2 Posts	Re: Skoda dealer gives good service shock!!! the signs were: steering felt wolly - has to keep making steering adjustments all the time to keep on track Vibration (not major, but noticable at over 70. 80-100 felt terrible(on a private track.......) Began with a knocking from front when cornering a few thousand miles ago - this went Could always hear noise from front. I have only driven seven miles in it since repair - but felt very good. Have a 150 mile round trip tomorrow - may actually enjoy the journey now!

16-02-2008, 08:51	#8
bryanp Briskodian Join Date: May 2006 Posts: 115 Thanks: 0 Thanked 6 Times in 6 Posts	Re: Skoda dealer gives good service shock!!! I'm always amazed at the bad service some of you seem to get at your respective Skoda dealers! Since ive had my Superb it has had the usual water ingression problems, a broken water pump at 37000k (it is the 1.8T) and ever the vent trim at the bottom of the windscreen break in half, I have no warrantee left on the car just a full Skoda service history and my local dealer Farmers Skoda (Leicester) did all these repairs for free. Now that service! My friend has an Octavia estate and one of the window mechanisms failed, he bought one from Farmers and took it to a local garage to have it fitted but the garage rang him to say he had been given the wrong side, He gave Farmers a ring who within the hour of him ringing had put the right part in a car and delivered it to the garage doing the work! As Skoda are suppose to have one of the best customer service reputations ( and with the other dealers I've had to deal with I can second that) anyone else got and good stories?

18-02-2008, 04:37	#9
Taxi 219 Get out the way Join Date: Oct 2007 Location: Bournemouth Posts: 1,972 Thanks: 67 Thanked 84 Times in 81 Posts	Re: Skoda dealer gives good service shock!!! Meadens of Sway in Dorset are excellent and the service is 100% totally faultless. __________________ Car now: 56 Octavia MK2 1.9TDi Ambiente-Debadged Previous: 06 Octavia Mk1 1.9TDi Classic with + pack Sadly missed: 97 Nissan Primera 2.0TDi SLX

18-02-2008, 10:40	#10
johannapam1 Briskodian Join Date: Dec 2006 Location: Sittingbourne, Kent Posts: 219 Thanks: 3 Thanked 4 Times in 4 Posts	Re: Skoda dealer gives good service shock!!! To date I cannot fault Sherlodge Gillingham.

18-02-2008, 12:55	#11
Burnsey Briskodian Join Date: Oct 2005 Location: GLASGOW Posts: 311 Thanks: 10 Thanked 11 Times in 11 Posts	Re: Skoda dealer gives good service shock!!! Haven't found fault with Glasgow Henry's or Ingram Ayr I wanted sill protectors for my new octavia and they were on back order when I got the car. A few weeks later when they were in they dropped them off at my work in Glasgow. Saved me a 60 mile round trip to the dealer, for what is only a £60 part. I thought that was good. __________________ Burnsey 1.9 tdi Octy II elegance estate (gone but not forgotten... 2.5v6tdi Superb, MkI Octy 1.6)

19-02-2008, 04:34	#15
Taxi 219 Get out the way Join Date: Oct 2007 Location: Bournemouth Posts: 1,972 Thanks: 67 Thanked 84 Times in 81 Posts	Re: Skoda dealer gives good service shock!!! Oh why is that Dufflecoat? __________________ Car now: 56 Octavia MK2 1.9TDi Ambiente-Debadged Previous: 06 Octavia Mk1 1.9TDi Classic with + pack Sadly missed: 97 Nissan Primera 2.0TDi SLX

19-02-2008, 06:25	#16
Stuart_J Briskodian Join Date: Jan 2003 Location: Winchester Posts: 5,555 Thanks: 37 Thanked 79 Times in 72 Posts	Re: Skoda dealer gives good service shock!!! We have found Winchester Motor company are excellent, weve got 3 Skodas & they have sorted them all out, always polite, always helpful & most importantly always do a first class job. They always seem to be able to fit you in when things go wrong at short notice & get it sorted. I had parts needed on the car that was out of warranty a day before I went on the Cannonball. Skoda & VW couldnt get the parts to us in time so they rang round the dealers to find what I needed so that I could collect them, they didnt have to, I didnt ask them to, they just did it. 11 out of 10 to them every time __________________ Speed is an addiction for which thankfully there is no cure

19-02-2008, 13:02	#18
ScoobyChris Briskodian Join Date: Mar 2003 Location: Andover Posts: 18,101 Thanks: 15 Thanked 323 Times in 281 Posts	Re: Skoda dealer gives good service shock!!! I've had mixed experiences of Winchester Motor Company and their prices are not always competitive compared to other main dealers in the area. However, I've never bought a car from them so maybe they look after their loyal customers better! Chris __________________ Holding up the traffic in a little Italian..........

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