skoda warranty - BRISKODA

skodanut · 09-05-2008, 22:28

was just wondering on the terms of the warranty supplied by skoda when a new vehicle is purshased ie 3years or 60,000 miles which ever is the sooner...is there a clause whereby the dealer can say right enough is enough we dont want to see this car again?? As i went to dealer for a check on my superb and the greeting by the service manager was far from pleasant.....i told him about the car and faults i was getting and he said is it a taxi? i replied saying it was a yr old and he soon changed his tune when i told it was a family car.......having said that......i have another problem with drivers seat, and they supposedly checked it out saying it needs a new cable...when i already checked it and its not the cable..the bracket has broken off the seat frame...how they missed that i'll never know...but they will see it this coming weds when it goes in for warranty work. And since the last face to face meeting with this skoda worshop manager, im going to be extremely picky now, and see how they like it...so......is the warranty limited to number of claims one makes with their cars??

ChrisBP · 09-05-2008, 23:05

The dealer / Skoda UK has a legal obligation to effect repairs on any and all faults on your car - other than those which are explicitly delailed in the waranty as being excluded. If they fail to repair these faults they are in breach of contract.

Dont take any crap from them. They mend your car or they go to court, then mend your car, pay you compensationfor the effort involved in taking them to court and pay all legal fees.

I would also get a written apology from any Skoda employee who was less than polite. You are the customer and they have inconvenienced you by selling you something with faults.

Bottom line is, Skoda dealers stink. Vote with your feet.

westerdam2 · 09-05-2008, 23:07

Quote:

Originally Posted by skodanut

was just wondering on the terms of the warranty supplied by skoda when a new vehicle is purshased ie 3years or 60,000 miles which ever is the sooner...is there a clause whereby the dealer can say right enough is enough we dont want to see this car again?? ...so......is the warranty limited to number of claims one makes with their cars??

Wouldn't have thought it was limited. A warranty is a warranty and if faults keep occurring then hard cheese - it's up to them to sort them.

skodanut · 09-05-2008, 23:23

just another point....is the warranty with the dealer who supplied the vehicle? or can one shop around for a decent dealer...i know ur thinking he's having a larf hehe

gadgetman · 09-05-2008, 23:30

Quote:

Originally Posted by skodanut

just another point....is the warranty with the dealer who supplied the vehicle? or can one shop around for a decent dealer...i know ur thinking he's having a larf hehe

The warranty is with Skoda, so any official dealer will do.

Supurbia · 10-05-2008, 03:35

Well tell him this, Skoda Octavia's are currently the most popular choice for cabbies right now and if dealers like him continue to upnose at a car they suspect might be a cab and are unprepared to honour the warranty on the strength of it being a cab, VX,Ford and Pugjoe will quite happily have the market share back off them, I never had any issue about any car I owned as a cab needing warranty work from VX or Pugjoe, both just took the car in and sorted it, well VX did, Pug unfortunately had to make 2500 mods to the 405 before they got anywhere near reliable when they facelifted it.

Taxi 219 · 10-05-2008, 04:08

My dealer does any warranty work to mine regardless of what its used for.

Stuart_J · 10-05-2008, 05:28

As others have said the warranty is with Skoda, Ive had 3 Skodas & never had a problem with warranty claims. I have recently had the Superbs steering rack changed at 59,940 miles without quible at it just wasnt right, a good call by the dealer as it definately felt a lot better afterwards.

I would suggest you change dealer, even if he does the work hes showing an attitude that would lead me to be dubious about the quality of the work. Skoda are also keen to hear of bad dealers & good dealers so would certainly appreciate your comments. They are likely to have more effect if made in a polite & factual way

ChrisBP · 10-05-2008, 08:29

I take it you use the dealer in Winchester? Answer me this, when your car has been in to them for work, has it come back with the fault repaired, or has it come back with that fault plus more damage? Serious question.

Cheers

fordfan · 10-05-2008, 15:30

The warranty is for 2 years unlimited mileage with an extra year limited to 60000 miles added to it. It is there to provide a means of repair to items that fail due to defects in materials or workmanship.

skodanut · 10-05-2008, 22:00

thanxs for the replies....will let you know of any outcome on weds

skodanut · 12-05-2008, 21:25

hi there chris bp...the dealer im going to on weds is sparshatts in fareham.....is that good or bad? so far ive had no problems with them when i drove octavia's

Supurbia · 13-05-2008, 00:09

Quote:

Originally Posted by skodanut

hi there chris bp...the dealer im going to on weds is sparshatts in fareham.....is that good or bad? so far ive had no problems with them when i drove octavia's

skodanut · 14-05-2008, 20:37

got car back and they fitted a new seat frame and cable......gave the wife an 08 vrs octavia courtesty car ....she didnt like it hehe......sooner prefered the limo as she calls the superb.....everything as it shud be and all set for the long drive in france....let you know how the superb performs and its consumption

johannapam1 · 19-05-2008, 12:23

Please do - Regards

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