[skodanut]

Had a call tonight at 7pm from my wife saying she had a large symbol of the red oil can and message come up on dashboard saying stop low oil pressure......and she imediately stopped the engine and called me. Having read previous issues on the oil pump failures on the 2.0 ltr diesel engines, i can only assume i have the misfortune of inheriting the dreaded problem and the car is now...a no go.

The car has done 38900 miles and it is out of warranty....of course we know the new warranty from dealer is 3yrs or 60,000 miles which ever is the sooner....but surely in this scenario the mileage on the car isnt even run in according to the high mileages diesels are renowned for. My father and i towed the car back in neutral and pushed it onto the drive and there it stays...a non runner.

My question is.....after having ran out of idea's on what to do for the best.....what exactly would you consider to be the best thing to do given the situation i am now in? Any ideas given would be much appreciated, and do any of you think i have a case of having a car that is basically unfit for purpose given the low mileage? kind regards....andrew

[Supurbia]

skodanut, on 24 July 2010 - 23:16, said:

Had a call tonight at 7pm from my wife saying she had a large symbol of the red oil can and message come up on dashboard saying stop low oil pressure......and she imediately stopped the engine and called me. Having read previous issues on the oil pump failures on the 2.0 ltr diesel engines, i can only assume i have the misfortune of inheriting the dreaded problem and the car is now...a no go.

The car has done 38900 miles and it is out of warranty....of course we know the new warranty from dealer is 3yrs or 60,000 miles which ever is the sooner....but surely in this scenario the mileage on the car isnt even run in according to the high mileages diesels are renowned for. My father and i towed the car back in neutral and pushed it onto the drive and there it stays...a non runner.

My question is.....after having ran out of idea's on what to do for the best.....what exactly would you consider to be the best thing to do given the situation i am now in? Any ideas given would be much appreciated, and do any of you think i have a case of having a car that is basically unfit for purpose given the low mileage? kind regards....andrew

Ok, here's what to do

Do you have a full Skoda service history.

If it does, you need to contact a dealer and inform them what has happened, state that you aren't impressed this has happened, and especially at such a low mileage, then ask them if they could inspect the damage and tell them you would like to claim a goodwill gesture from VAG, also mention that this is a well known fault that was supposed to be modified to prevent this happening, and if the say they know nothing of it, tell them you will bring in 100's of website pages that say exactly the opposite.

Assuming that the damage is limited to the turbo and the drive spindle, this will be somewhere in the £1200 bracket to fix, if you have the service history you should aim to get 75% - 100% compensation from VAG, it works on the better a customer you are, the more they will pay, so someone whose had fixed servicing and owned say 4 VAG cars over a period of time will do better than someone whose had one service and it's their first VAG car.

HTH.

[skodanut]

Hi thanks for your reply...the service book is stamped by an independant garage using genuine skoda parts which i insisted be used during the cars servicing.So wether that will be a hindrance i do not know...but the garage i used also does the bodywork repairs for the skoda dealership concerned.

I dont think even the dealer would have known the issue was going to happen in such a short mileage senario..so there has to be a problem in the bottom half of the engine...if the car had done say 80k then they probably would have been wary

I have infact, bought 4 cars from the same skoda dealership....3 cars of which were brand new and one was a customer return as he wanted an auto...but that was also basically new.

So basically yes...i happen to be a very good customer regarding purchasing vehicles from the dealer on behalf of VAG

So would it be best to still take it to the main skoda dealer and get them to do a partial post mortem or should i take it to the independant and get them to strip it down and find out what caused the problem?? i just dont want to be ripped off by the main dealer and high parts/labour costs.....plus i was building up a good rapport with the independant garage with their friendliness and honesty and integrity.

[rotodiesel]

These 2.0 diesels are not fit for purpose - and VAG know it.

I would use a good independent to rebuild the engine, assuming limited damage. If the damage is not limited - ie. the main bearings have picked up, I would fit another engine from a writeoff.

Don't go grovelling to VAG - they sold you a pile of rubbish in the first place and will make even more money "repairing" your car. A "goodwill contribution" just hides the huge mark up they make on parts and labour. Some dealers are not very good at rebuilding engines so you could still be left with a pile of trouble.

When it's fixed, sell it and buy something else from another manufacturer. If VAG had any integrity, these cars would have been recalled - together with all those belonging to the poor sods with Teves Mk60 brake controllers.

rotodiesel.

[samson1]

skodanut, on 25 July 2010 - 04:03, said:

Hi thanks for your reply...the service book is stamped by an independant garage using genuine skoda parts which i insisted be used during the cars servicing.So wether that will be a hindrance i do not know...but the garage i used also does the bodywork repairs for the skoda dealership concerned.

I dont think even the dealer would have known the issue was going to happen in such a short mileage senario..so there has to be a problem in the bottom half of the engine...if the car had done say 80k then they probably would have been wary

I have infact, bought 4 cars from the same skoda dealership....3 cars of which were brand new and one was a customer return as he wanted an auto...but that was also basically new.

So basically yes...i happen to be a very good customer regarding purchasing vehicles from the dealer on behalf of VAG

So would it be best to still take it to the main skoda dealer and get them to do a partial post mortem or should i take it to the independant and get them to strip it down and find out what caused the problem?? i just dont want to be ripped off by the main dealer and high parts/labour costs.....plus i was building up a good rapport with the independant garage with their friendliness and honesty and integrity.

[samson1]

skodanut, on 25 July 2010 - 04:03, said:

Hi thanks for your reply...the service book is stamped by an independant garage using genuine skoda parts which i insisted be used during the cars servicing.So wether that will be a hindrance i do not know...but the garage i used also does the bodywork repairs for the skoda dealership concerned.

I dont think even the dealer would have known the issue was going to happen in such a short mileage senario..so there has to be a problem in the bottom half of the engine...if the car had done say 80k then they probably would have been wary

I have infact, bought 4 cars from the same skoda dealership....3 cars of which were brand new and one was a customer return as he wanted an auto...but that was also basically new.

So basically yes...i happen to be a very good customer regarding purchasing vehicles from the dealer on behalf of VAG

So would it be best to still take it to the main skoda dealer and get them to do a partial post mortem or should i take it to the independant and get them to strip it down and find out what caused the problem?? i just dont want to be ripped off by the main dealer and high parts/labour costs.....plus i was building up a good rapport with the independant garage with their friendliness and honesty and integrity.

[samson1]

skodanut can you tell us what engine no is? and roto how do i id tevesmk60 brake contoller? also sorry for 2 insertions on reply dropped mouse on floor

[skodanut]

Hi sampson1..the oil pump issue that failed in my car is theengine code BSS 140 TDI engine...failed at 38k miles...i'm still at a loss as what to do for the best....as you can imagine given the low miles, the car is still basically new looking .I and my wife are just totally gutted, and to put it mildly...absolutely furious !!

[samson1]

thanks for your prompt reply mine was bought new nov 96 mainly used to tow our caravan and solo long journeys wehave 16200 miles onclock i do sympathise your predicament i did until now think this fault came around 80k and this does worry me now i would seek evaluation from dealer and independant asi have now found independant in bingley west yorkshire named savi autocare skoda/v/w iam going totalk.to them about this issue and als main dealer dm keith bradford . might also tel skoda customer service and see what theysay . i do trust you get sorted without too much cost keep us updated.john

[rotodiesel]

To set your mind at rest, as far as I know, no Superbs were ever fitted with the Teves Mk 60 controller - this came later on the transverse platform vehicles. Every Superb I've seen including my own has the old Bosch ABS unit, which in its last version was reasonably reliable.

I was just using this as an example to show the contempt which VAG shows towards its customers. Toyota are saints by comparison and will probably get my next car order when I am satisfied that their diesel fuel systems are up to the standard I require. The 5 year warranty they now offer shows a degree of faith in their products that VAG obviously lack.

VAG have just had too many expensive **** ups recently, mostly caused by bean-counter engineering coupled with the odd blatant stupidity and lack of endurance testing (such as the oil pump drive).

I can forgive anyone a **** up - it's the way they put the job right which separates a bunch of thieves from an organisation worth doing business with.

rotodiesel.

[rotodiesel]

**** = c o c k

rotodiesel.

[skodanut]

Well my wife and i went back to skoda this afternoon and had a chat with a salesman with a view of possibly purchasing a new octavia via the mobility scheme.....the salesman was very sympathetic having heard about the superb and oil pump failure....he even mentioned that it would be wise for me to take the car to the skoda dealer and get them to check the problem out...and that if it wasnt too much of an issue to repair....they would buy the car back off me...i did tell him i had the car serviced by an independant garage...which i know the skoda dealership uses for repairing their damaged cars....so they know who i deals with and that didnt seem to be a problem.....it just seems so annoying looking out on my drive seeing our superb and it looks as if its brand new.

My heart tells me get it checked out and possibly repaired....see what happens.
.

[rotodiesel]

You have my very greatest sympathy - having a car representing a chunk of money sitting out there in an unusable state is a horrible feeling.

One word of advice though, meant in the kindest way: Use your head not your heart at times like this. You have a shiny car and have spoken to a smooth-talking salesman. All that glitters...

Best to jump off - throwing good money after bad seldom pays in my experience.

rotodiesel.

[skodanut]

Thank you rotodiesel for your comments......i did actually have a look under the engine cover and looked inside the oil filler cap and it looks to me to be dry.....so i know no oil has gone to the cylinder head, or possibly it has drained away after 24hrs.....which also led me to believe that further issues might be forth coming....possibly the vacumn pump, the turbo, possibly the cylinder head not forgetting the oil pump and any other bits that mite have been starved of oil.

I suppose replacing all those items wont be cheap either, and if by some freak chance it was running again, i would still have that worry of low oil pressure...so dammed annoying....maybe i should bite my toungue and get the octavia....at least it would be brand new and renewable every 3yrs and mobitilty pays for it on behalf of my wife....and on the other side of the shoulder someone is saying to me get the superb looked at and they will tell you what is required !! ARGGHHHHHHHH

[Supurbia]

I agree with Roto about good money after bad.

However, I still think it's worth a chat with SUK about a goodwill gesture, tell them about the indy service, but make darn sure you tell them about the other cars of theirs you've owned, this counts a lot btw, they should send an inspector out to you to look at it, he will then be able to confirm the car looks in keeping with the mileage.

You could also go to trading standards with this, arm yourself with page after page of this fault from every VAG forum that the users have suffered this fault, state that if the engine is considered fit for purpose then that doesn't say much for VW engineering (down Roto, you'll get your chancehttp://ww1.briskoda.net/forums/public/style_emoticons/default/emoticon-0140-rofl.gif ) the VW engine is coded as a BKP one, this also seems to manage to break injectors as well.

As for Roto's Toyota thing, I tossed up a new Avensis with a Passat B6, I took the B6 in the end, but I'm getting to feel I chose wrong, so it's likely I will hold the Passat for another 8 mths and then hopefully find an Avensis for the right money, and get enough back on the Passat to work the deal.

And FWIW, the Toyota dealer I delt with was spot on, I remarked on the seat fabric having a bit of a ripple in the demo car, no problem, if that happens to you we'll sort it under warranty, I went to the service department and picked his brains, again, no trouble at all, couldn't be more helpful, in contrast to the VW dealer I got the Passat from, he lied to me about the condition of the car over the phone, when I got there and remarked on how I'd asked for a car that had no repair work to the body, I got told, if you want one like that you buy a new one, yeah yeah funny guy, had I not stripped my car out and gone halfway up country I would've walked away from it, but they kinda had me over a barrel, the model wasn't available anywhere else on the web, and the real con of it, my used car yr 4 warranty is void as it's a cab, yeah right, it's not going to them for anything unless it has a major fail, then as advised by the seller I need to strip it out and blag it as a private car.

[Supurbia]

Here's some ammo

http://www.vwaudifor...ead.php?t=71509

If they say that's a VW, remind them whose engine they fitted to the Superb, it's only code numbers, the engine is basically the same engine.

[samson1]

skodanut, on 25 July 2010 - 18:57, said:

Thank you rotodiesel for your comments......i did actually have a look under the engine cover and looked inside the oil filler cap and it looks to me to be dry.....so i know no oil has gone to the cylinder head, or possibly it has drained away after 24hrs.....which also led me to believe that further issues might be forth coming....possibly the vacumn pump, the turbo, possibly the cylinder head not forgetting the oil pump and any other bits that mite have been starved of oil.

I suppose replacing all those items wont be cheap either, and if by some freak chance it was running again, i would still have that worry of low oil pressure...so dammed annoying....maybe i should bite my toungue and get the octavia....at least it would be brand new and renewable every 3yrs and mobitilty pays for it on behalf of my wife....and on the other side of the shoulder someone is saying to me get the superb looked at and they will tell you what is required !! ARGGHHHHHHHH

[samson1]

skodanut any updates on your oil pump issue ?

[skodanut]

Hi no news yet i'm afraid....i did call my local skoda dealership.....explained everything, and the service technician didnt seem to believe that the engine has basically siezed up......i did ask him how many miles the diesel superb was capable of, and he did reply that it should go round the clock easily.....and when i told him my superb 2.0 tdi suffered oil pump failure at 38k miles.....he was rather suprised. but he did give me a number to call, which is skoda uk headquarters, and i am planning to call them very soon and i am basically going to lay it on the line.

Fair play to the franchised dealership, they were very polite and helpful and suggested i ring them, as he thought i might just have a case given the low mileage of 38k. And he asked me about the servicing side, which i told him....the car was basically booked for its 3rd service using genuine skoda parts and oil. That suprised him as he said car was on variable servicing, but i told him that i increased the servicing side of things just for a peace of mind. He also mentioned it might be an idea to look at the car insurance policy....see if there is anything that might just cover an event...but i dont think there is.

So basically i have started the ball rolling, maybe it might be futile..but i'm not going to give up without a fight. I'm not going to rant and rave...to old in the tooth for that....but i have downloaded quite a bit of information on the engine side of things and got it all ready to show if neccesary. I just hate seeing the superb everytime i come home from work, and its just sitting there...giving me the impression its all revved up with no place to go !!!

Will keep you updated.....kind regards......andy

[skodanut]

Incidentally.....does anybody have the full address of skoda uk? Was just wondering if a fully written letter would be easier for them to understand, rather than talk on a mobile phone.....at least they would have a copy of the letter....cheers