[skodanut]

supurbia....that link didnt work..any idea's?

[Supurbia]

It looks like you'll have to register, it's free to do so, and the site covers Skoda as well so you'll have 2 good sites to browse regarding the car.

I did try to cut n paste some for you, but it wouldn't have that either, join up, the reading will open your eyes and give you more ammo.


This engine in the VW is known as a BKP, or a BMP if it has a DPF.

This post has been edited by Supurbia: 30 July 2010 - 00:45

[skodanut]

Thanks for that supurbia....i did fire off an email to skoda uk the other day, and today i had a reply from them. Basically informing me that they were sorry to hear of the problem that i have suffered, and that they will be liasing with the skoda dealership in fareham, and that they will be keeping in contact with me regarding the issue. So hopefully ( touch wood ) this might be the start of getting our car back on the road.

I feel a little bit more confident than i did a few days ago...so watch this space !! :thumbup:

[Supurbia]

skodanut, on 30 July 2010 - 23:28, said:

Thanks for that supurbia....i did fire off an email to skoda uk the other day, and today i had a reply from them. Basically informing me that they were sorry to hear of the problem that i have suffered, and that they will be liasing with the skoda dealership in fareham, and that they will be keeping in contact with me regarding the issue. So hopefully ( touch wood ) this might be the start of getting our car back on the road.

I feel a little bit more confident than i did a few days ago...so watch this space !! http://ww1.briskoda.net/forums/public/style_emoticons/default/emoticon-0148-yes.gif

Is this one in met blue and a facelift with the white clocks and slightly different rear lights, and did you buy it from Sparshatts as an ex demo in mid 07? it's a 56 plate iirc, if so and it is the car, I might have some info that might be of interest.

This post has been edited by Supurbia: 31 July 2010 - 01:17

[skodanut]

No my superb i bought from sparshatts was brand new......came from ellesmere port.....and its black magic......tho i do recall seeing a metalic blue superb in the showroom when we ordered our one....wife didnt like the colour

So just waiting for phone to ring and see whats going to happen.

[Supurbia]

skodanut, on 02 August 2010 - 00:56, said:

No my superb i bought from sparshatts was brand new......came from ellesmere port.....and its black magic......tho i do recall seeing a metalic blue superb in the showroom when we ordered our one....wife didnt like the colour

So just waiting for phone to ring and see whats going to happen.

Ok, all the best with it.

[skodanut]

incidentally supurbia....what was the info on that superb you know about? pm me if you wish......atm i'm arming myself up with alsorts of info on the 2.0tdi engine....just want to know what they intend to do with it.

[Supurbia]

skodanut, on 02 August 2010 - 20:43, said:

incidentally supurbia....what was the info on that superb you know about? pm me if you wish......atm i'm arming myself up with alsorts of info on the 2.0tdi engine....just want to know what they intend to do with it.

Oh, she was a demo model I tested, I think Dan, or Ben took me out in it, he's one or the other anyway, I can't remember properly, it was either Dan who sold me the S/H one at another dealer or Ben at Fareham, or the other way around, I wanted to buy a new one from him, but they couldn't get 1.9 autos anymore, and then there was a 12 week wait, time I didn't have, I wanted to have a deal with him, because he'd worked hard on making it happen, and didn't mind investing the time, anyway, back to the blue one, when we went out in it, the emissions garage fault was up on the dash, and she'd only done about 6k at the time iirc, Ivor/Ivan, (murder with names) passed away last year btw, don't know if you knew that or if he sold you the car, so don't go in there demanding to see him, cos the poor sod ain't around anymore.

This post has been edited by Supurbia: 03 August 2010 - 00:09

[cheezemonkhai]

Did you buy the car from a dealer and is it less than 6 years old?

If so, simply take the dealer to court over it as the car is not of sufficient quality.

It's quite clearly defined and as long as you can prove the car was serviced to the skoda recommendations with parts of the same quality then I can't see you having any major problems.

Obviously I'm not a lawyer, so do speak to one before taking any action to make sure I'm barking up the right tree.

This post has been edited by cheezemonkhai: 03 August 2010 - 12:19

[skodanut]

Well i have had comunications from skoda uk...they asked me to furnish the service records of our superb...which is two in number, although on variable servicing,i decided to increase the service interval by shortening the mileage between services...so in a way thats a good thing.....also the fellow asked for previous skoda car ownerships....well that wasnt a problem as ive owned a total of 4brand new cars, including an order for the new skoda superb greenline...plus i also purchased a 3mth old octavia l+k estate........hence the name skodanut :giggle: ....so i'm hoping that with the servicing side of things and the number of cars i bought....all from the same dealer...that info will go back to the fellow who is handling my case, and he will report it to the main office and we go from there.

I had to purchase the new greenline superb as i had no idea of what the outcome will be with the superb...also my wife needs transport....so the skoda dealer tracked one down and waiting time is 2weeks....not bad considering its around almost 20 weeks for an octavia s model with dsg we was going to go for, and i didnt fancy buying a run around and worrying if that would last upto 20 weeks till the octavia came.....thats why we went for the greenline. It will be interesting to see if they will or not come up with a goodwill guesture....but looking into the cost involved on supplying either a repair to the engine or even a new engine and use the existing components on my old superb remains to be seen.....either way, its not going to be cheap.

[Supurbia]

skodanut, on 03 August 2010 - 23:35, said:

Well i have had comunications from skoda uk...they asked me to furnish the service records of our superb...which is two in number, although on variable servicing,i decided to increase the service interval by shortening the mileage between services...so in a way thats a good thing.....also the fellow asked for previous skoda car ownerships....well that wasnt a problem as ive owned a total of 4brand new cars, including an order for the new skoda superb greenline...plus i also purchased a 3mth old octavia l+k estate........hence the name skodanut http://ww1.briskoda.net/forums/public/style_emoticons/default/emoticon-0136-giggle.gif ....so i'm hoping that with the servicing side of things and the number of cars i bought....all from the same dealer...that info will go back to the fellow who is handling my case, and he will report it to the main office and we go from there.

I had to purchase the new greenline superb as i had no idea of what the outcome will be with the superb...also my wife needs transport....so the skoda dealer tracked one down and waiting time is 2weeks....not bad considering its around almost 20 weeks for an octavia s model with dsg we was going to go for, and i didnt fancy buying a run around and worrying if that would last upto 20 weeks till the octavia came.....thats why we went for the greenline. It will be interesting to see if they will or not come up with a goodwill guesture....but looking into the cost involved on supplying either a repair to the engine or even a new engine and use the existing components on my old superb remains to be seen.....either way, its not going to be cheap.

I think they will goodwill you, don't expect 100%, but I would think somewhere in the 75%+ region would be the case, remember it's not Sparshatts, it's Skoda you are dealing with Sparshatts are mearly the go between, and as this is a known issue I would be very suprised and disappointed if SUK don't make good here.

[skodanut]

Well i'm going to photo copy the two invoices for the servicing done and forward them to the fellow from skoda uk who is asking for the proof the car was serviced.....although looking at the invoices themselves look a bit basic, it states what was done in the service...oil / filter / sump plug and washer for 1st service and mileage written in.....and the 2nd service was oil / oil filter / fuel filter /sump plug and washer and mileage written on that one......annoying really as i saw the garage on the previous saturday getting a quote for a full service and the engine died on the monday evening and had to call the garage and cancell it !! The service book would have looked better with another stamp on it...but then again i wasnt expecting the engine to have problems at 38k miles, after all diesel engines with regular servicing should attain high mileages.

will keep you informed..regards andy

[skodanut]

Well i had a chat with the man from skoda uk...and apart from the cars that i have bought from skoda, the goodwill gesture is basically not worth the paper its written on...i asked him what kind of percentage skoda would be prepared to offer...and the reply was about 40% goodwill !!
That means they want me to stump up 60% of the repair costs myself for for a problem they already knew about....ie oil pump failure...possibly leading to further problems up top.

So from the senario i'm seeing at the moment its not looking good...and for them to get the dealer to inspect the problem in the sump and upon further investigation on the top half of the engine which they will probably do i can see the dealer reporting back to skoda uk and stating that the engine is unfit for repairing...and the bill for replacement will rocket upwards !!

There is no way i am prepared to even contemplate shelling out bucket loads of money on a possible new engine purely on the principle that ..1 its the only solution to get the car back on the road and 2 skoda uk wont guarantee their work unless its done. At the moment it looks as if its all going to go pearshaped :thumbdown:

[Supurbia]

skodanut, on 05 August 2010 - 23:19, said:

Well i had a chat with the man from skoda uk...and apart from the cars that i have bought from skoda, the goodwill gesture is basically not worth the paper its written on...i asked him what kind of percentage skoda would be prepared to offer...and the reply was about 40% goodwill !!
That means they want me to stump up 60% of the repair costs myself for for a problem they already knew about....ie oil pump failure...possibly leading to further problems up top.

So from the senario i'm seeing at the moment its not looking good...and for them to get the dealer to inspect the problem in the sump and upon further investigation on the top half of the engine which they will probably do i can see the dealer reporting back to skoda uk and stating that the engine is unfit for repairing...and the bill for replacement will rocket upwards !!

There is no way i am prepared to even contemplate shelling out bucket loads of money on a possible new engine purely on the principle that ..1 its the only solution to get the car back on the road and 2 skoda uk wont guarantee their work unless its done. At the moment it looks as if its all going to go pearshaped http://ww1.briskoda.net/forums/public/style_emoticons/default/emoticon-0149-no.gif

Thats the starting price, the game has begun, you now need to maintain that upset tone with them, but the fact they are willing shows you are ontrack, the next one will be 50/50, you should also knock this back, eventually I see it going 60/40 in your favour, I know that's not good, but it does mean you will only pay 40% of it, let them strip it so you know what the final bill is going to be, this will probably result in a bill of around £500 to you, I would pay it and then trade the car asap, and I suggest you go look at what Toyota has to offer rather than give VAG anymore money, but remember, the time you've had it, and it's worthless right now, and that it's past it's bring it back FOC time, legally you ain't got a hope tbh, the 40% offer isn't bad tbh, you will get it bettered, but anything has to be better than 100%.

[skodanut]

Thanks supurbia for that...nothing like a good argument concerning the engine......my problem is, is i dont know how far the dealer will go in their inspection.....and if they say to skoda uk the fellows engine is knackered which it probably is, and they suggest a new engine, then its going to cost me more than 500 quid isnt it? Unless skoda have reconditioned units, then maybe i might just consider taking it further...but my main worry is being at the mercy of the dealer and the inspection into finding out what went wrong, after all what gets my goat is the fact i havent done anything to cause the damage !! that car is probably fussed over more than i do with my wife my wife....kind regards andy

[Fred Bloggs]

Gather all your evidence together and go to the small claims court for the other 60% of the cost. There is enough evidence that there is an inherent fault. And a company will have to get their legal team involved which will cost them more than to settle with you. You have very little to lose in doing this as I suggest. HTH.

[Gizmo68]

Fred Bloggs, on 06 August 2010 - 07:45, said:

Gather all your evidence together and go to the small claims court for the other 60% of the cost. There is enough evidence that there is an inherent fault. And a company will have to get their legal team involved which will cost them more than to settle with you. You have very little to lose in doing this as I suggest. HTH.

+1 :thumbup:

[Supurbia]

Ask how much the total will be regarding your share before they do anything, so you want to know how much if it's just a turbo and oil pump, and also if it's new engine time.


What Fred wrote is worth a look at also, probably THE way to go infact.

[skodanut]

Had another email from the skoda uk fellow...wanting receipts for the servicing done by the independant garage i use. I approached the garage on thursday and explained what the fellow from skoda wanted, and he told me that wasnt a problem and that he would be only too happy to dig out the paperwork and fax it over to skoda uk for the fellow to see. I think he wants to see what oil was used in the servicing...and the garage owner told me they put genuine 5w30 oil in, and that it was what the engine needed, as they did the oil check via the cars registration and i'm guessing it gives the garage all the information they need regarding servicing the vehicle enabling them to order the correct part.

I will be searching the internet for the oil pump issues over the weekend, which so far shows that there is a problem with the item that is hidden in the bowels of the engine, and that its performance and resillience over a period of time leaves a lot to be desired. I will be laying it on thick soon as time goes by, as i bought the car from skoda in good faith and that the car would serve my wife and i for a long time with no major problems. After all, isnt a diesel engine supposed to do starship mileages provided they are looked after?

As for the other engine items like starter motors, alternators, clutches and aircon compressors then yes i would expect to renew those as a matter of course as they wear out over time and are fairly easy to replace, but to possibly replace the whole engine caused by a part that skoda knew was suspect and expect me to shell out bucket loads of money in order to get the car back on the road is just not on. To be honest , i dont see why i should pay for anything...doesnt make sense being hundreds of pounds out of pocket paying for an vital engine part that was faulty in the first place.

Will continue to keep you informed

[Supurbia]

It makes no odds about the oil, the shaft would still fail, all you need to prove is it was VAG 505.1 spec and upwards, it's a manufacturing defect that causes it, and I agree, why should you have to pay, it's their cost cutting that has caused it.