Hi,

 

As some of you may well know, I had an engine replaced in September as mine was using to much oil and was settled FOC under warranty.

 

Since then, I have been trying to get some goodwill from Skoda as I know some members on here have received some gestures from Skoda UK. After Skoda kept sending the letter to the wrong address, I have finally received the letter from them.

 

Today, the letter from Skoda arrived stating that no further action was to be taken from Skoda and no gesture on their part as 'goodwill is offered on a case by case basis and not a set goodwill'. They are also saying that the engine problems have been exaggerated and that my engine is all new and should be no further issues.

 

When I spoke with Natalie from Skoda UK, I asked them to put in writing what is the acceptable tolerances for the oil consumption. They stated that the accepted tolerances are 5litres per 1000km. Personally I feel that is rather excessive but Skoda claim it is correct. If anyone could shed any light on that to confirm.

 

So I feel I have reached the end of the road with Skoda and the fact they seem to be washing their hands of my case. I don't know how I can move further in this as it was escalated to Ian Watson, Executive office to make the final decision of which they declined to increase the goodwill.

 

Please see below the letter of response I got (sorry for quality) and any comments would be greatly appreciated.

 

So she got that rather wrong with the decimal point.  The figure they say is 0.5 litre in 1000 km,  (so 1 litre in 2,000 km / 1,242 Miles)

5 litres in 10,000 km

Hee hee - 5 litres per 1,000km .

So exactly when did skoda start fitting these 2 stroke engines?

2.5l per tank of fuel? that's about a 20:1 oil mix, even two strokes its 40:1 or 50:1

1 litre of oil per 124 miles..... I would ask Natalie for a goodwill payment towards the oil...

bloomin heck that's a lot of oil, I don't know anything about cars but what I do know is my 13yr old l200 with 150kmile on clock, doesn't loose any oil mind you do get it changed evey 9500kmile, is this because its diesel.

is this a common factor in a certain model of skoda, looking at getting a fabia, but I didn't factor in oil, I just presumed you replaced it when needing oil changed, but to keep topping up after so many miles cant be right especially of that amount???

Tom,

 

Sorry to read that you're still being messed around by Skoda UK, am I to understand that Skoda are refusing to offer any warranty on the replacement engine? Ours was also changed in September 2014 and we were given an extended 2 year warranty from the date of engine replacement, along with 12 months labour. Our car was first registered in April 2012 so was still under original manufacturers warranty, so for clarity the warranty extension on the replacement engine took effect immediately upon replacement, not from the end of original manufacturers warranty.

 

I think it is a disgrace if it is indeed the case you received no additional warranty on the replacement engine, if they don't have the confidence to offer the warranty why should you be expected to hold the confidence required as the owner that it won't go kaput again in the near future? Conversely, as they seem to have claimed, they do in fact have confidence in the engine then why not offer the warranty?

 

As for other goodwill gestures, it can be like hitting a brick wall. As above, we received the additional warranty and after deliberation and discussion, my wife (actual owner) decided that the main requirement had been to stem the oil loss and the new engine would hopefully rectify that, along with an extended warranty just in case. So my wife didn't want to endlessly pursue them. We did however receive costs of all oil purchased back, and Skoda did cover all costs associated with engine replacement inc courtesy cars, consumption tests and so on.

 

I know of other owners however who have received the extended warranty, as well as all costs met, and then received upwards or £300 cash or shopping vouchers by way of compensation. 

 

There really needs to be consistency in application from Skoda.

 

It is obviously up to you how far you wish to progress this, I would be tempted to have a last crack within Skoda UK by going directly to Alasdair Stewart, Brand Director. Perhaps even take it outwith Skoda UK if need be, via Skoda Worldwide or VAG.

 

It might be something that the lads at Santa Pod this weekend can discuss further with you and give advice.

 

All the best Tom.

Bump, for zom414.

This Customer Relations Manager in post #1 is different from the one you are dealing with.

tbh, not sure why you're complaining. the new engine should run out of warranty along with the rest of the vehicle. same as a new fridge door will, when the fridge one runs out. basically, the three year warranty replaces certain parts for up to three years, the replacement part won't have its own three year warranty, just the remainder of the original one. that said, any skoda part usually has its own two year warranty so replace a clutch, two years. replace a wheel bearing... two years, etc. its otherwise, a typical arrangement.

It's the 21st Century "Entitlement" mindset.

Some cars in 3-4 years have had 3 Engines fitted, the Original then 2 replacements,

that is why people wanted and got an Extended Warranty on the Replacement Engines.

 

Even VW had no idea how long the Engines might last, so poor was the Design and manufacturing of some parts 

and the Quality Control.

 

Seeing as a Replacement Engine would cost 25% of the original RRP the car was sold at new,

maybe 33% - 50% of what they paid to buy a used one, 

owners were right to ask for some protection of their investment.

 

If you buy a replacement VW engine or the Warranty underwriter has to with an after market Warranty 

it does have a 2 year Warranty.

 

The failure rate of the Euro 5 Emission 1.4 TSI / TFSI 132-136kw Twincharger engine from 2009-2012 & then from 2012 

must be greater than any other VW Petrol Engine they have produced in the past 2 decades by the number produced world wide.

* ie, they build many Lemons.*