Just spent a very 'pleasurable' 3 hours trying to buy a new car, saw a pre-reg citigo on a main dealers web site at a reasonable price so popped along with swmbo for a test drive and decided to make purchase. As  the car was found to be first reg in March rather than July as he first thought we asked for the first service to be bunged in at the screen price. After going through the usual blurb and being told we would be paying in squids of the realm the salesperson toddles off to get an invoice and says he has to also show finance options etc. 

 

He returns and says that they can't do the free service as they are to the bone on the price  but it was on 2 year intervals in anycase, fairymuff, however the price on the invoice, before finance had jumped by £1600 on a car with a sticker price of £6500. So I explained I wasn't interested in GAP, Lifeshine, Tyre insurance or smart repair insurance and only wanted the car and would be willing to pay the full asking if they threw in the tax and a gallon of petrol. 

 

So ok they would do the petrol but as a second hand car I would have to tax myself online ok £20 who cares, BUT then he hit me with the admin fee for selling me the car, WTF    I know if you go to a car supermarket there is an admin fee but a MAIN DEALER, as anyone come across this before?

 

Would they budge, would they hell, checked the website no mention of an admin fee, in fact it states the total cash price is the sticker price!! Anyway on a point of principal we walked and lo they have just called and said after talking to the dealer principal they would waive the fee, well I may be cutting my nose of but I told them to stuff it, left a very sour taste and as my local dealer it means they won't be servicing the octy either.

Wide Boys & chancers do try that.

Do we get to know where this Dealership is?

DM Keith in Hudds 

Lets hope that Group Directors and the Dealer Principal get to read this, they may blush or be rather proud that the are achieving the Main Dealers top Steelers standard.

Edited 26 November, 20169 yr by Offski

If you don't mind me asking, how much was the admin fee?

If you don't mind me asking, how much was the admin fee?

iirc £89 but it is the principal. If the car had been advertised as a cash price of £6573 instead of £6484 then there would have been no problem. 

iirc £89 but it is the principal. If the car had been advertised as a cash price of £6573 instead of £6484 then there would have been no problem.

I completely agree! I would have refused to pay it

Admin fees, what a load of ******.

 

You're buying a thing not a service! Tbh I think 'admin' fees are a con anyway, if it's part of the business of the transaction why add it as an extra except as a way to hide a gouging charge.

You don't go into argos to buy something and expect to be hit by an admin fee.

 

If you'd taken finance there would have been another admin fee for that as well.

I went to buy a Vauxhall a few years ago, it was secondhand about 4 years old.

 

First off, I should have walked away as I didn't particularly like the salesman I was dealing with, and secondly I didn't like the admin person I had to deal with during and after the sale of the car.

Yep they tried the old £99 admin fee, they knocked that off the screen price in the end. No it was also the pushy way they tried all sorts of, have Lifeshine, have wheel shine, have tyre protection, have insurance and finally a service plan.

I'm a bit keen on what oil I put in my cars and because a certain oil is stipulated in this VX I was buying I asked the service dept manager, who tried to sell me the service plan " What oil will you be putting in this car" his reply was I don't know we get it in a big drum.

 

I liked the car at first but to be honest it's the worst car I've ever bought, nothing but bad luck or things going wrong with it.

 

On the otherhand the Seat I own now was a breeze to buy, no pushy stuff, no fees, couldn't have been simpler really. Even the part ex car,  the price given over the internet was honoured, no quibble.

Always had a bad time at Poxhall dealers. But that's a lesson learned, I'm not interested in that marque any more.

Good on you for walking away, sad thing is they'll never learn from it..... people do pay it, that's why they chance it.

DM Keith in Hudds

Where I got my Monte from

I wont be going back either!

Total tosh... I walked into my main Skoda dealer saw nearly new Citigo with about 400 miles on the clock had a screen price of £7,500 at that time it was £9250 otr the first owner paid.

Offered to take the car next day for cash as it didn't even need a valet and walked away with it for £7300 with full 3 year service plan.

No admin fee just straight debit card payment of agreed amount and drove it away!

Think they were trying to claw something back cheeky f....rs glad you walked.

DM Keith in Hudds

That's my local dealer too. Never bought a car from them so can't comment on the sales team but I've read a few negative comments about them which is a bit worrying, the service team seem like a decent bunch though as they have always serviced my vrs when it's needed it.

DM Keith in York is a shower of **** too.

 

If the admin fee wasn't very clear on their website and it was an approved used Skoda then speak to or email Skoda UK.

 

DM Keith Limited is authroised and regulated by the Financial Control Authority (FCA) under registration number 309027. They are also franchising the Skoda brand and are bound by certain conditions. Hidden fees are very much dirty words in this day and age and certainly not something a reputable main dealer would do - which says a lot for DM Keith.

 

Here are Skoda UK's contact details, drop them a quick note and express your displeasure, takes a minute or two at most...

 

http://www.skoda.co.uk/about-us/contact-us

 

DM Keith also have a Facebook page (Rachel Thompson) and Twitter feed. Social media can be very powerful when used properly. No need to get carried away but a quick one liner on both of these channels might just send a clear message to the dealer and warn potential customers of this underhand practice...

 

https://www.facebook.com/dmkeithskoda

 

https://twitter.com/search?q=dm%20keith%20skoda&src=typd

Edited 1 December, 20169 yr by silver1011

DM Keith in York is a shower of **** too.

 

If the admin fee wasn't very clear on their website and it was an approved used Skoda then speak to or email Skoda UK.

 

DM Keith Limited is authroised and regulated by the Financial Control Authority (FCA) under registration number 309027. They are also franchising the Skoda brand and are bound by certain conditions. Hidden fees are very much dirty words in this day and age and certainly not something a reputable main dealer would do - which says a lot for DM Keith.

 

Here are Skoda UK's contact details, drop them a quick note and express your displeasure, takes a minute or two at most...

 

http://www.skoda.co.uk/about-us/contact-us

 

DM Keith also have a Facebook page (Rachel Thompson) and Twitter feed. Social media can be very powerful when used properly. No need to get carried away but a quick one liner on both of these channels might just send a clear message to the dealer and warn potential customers of this underhand practice...

 

https://www.facebook.com/dmkeithskoda

 

https://twitter.com/search?q=dm%20keith%20skoda&src=typd

I did leave a sarky comment on their fb and twitter feed but they didn't reply lol. Never thought about Skoda UK, or if they will be arsed tbh.