Hi, I'm looking for some help please with an issue I have with my Octavia 1.5 SE L DSG petrol 2018 on 68 plate. In November my car went into Skoda for an engine management light, where they changed the fuel pressure sensor on the fuel rail. At the same time they did a new software update to the engine, as I had experience a slight judder when cold and pulling away. 

Since the update I now have constant vibrations through the steering wheel from the engine, even when on idle and stationary. When the car is driven I still have the engine vibrations through the steering wheel, the floor pan and interior panels when you rest against them. This has only been since the engine software update and when I drive it feels like I'm holding a sander. 

I have taken the car back for warranty check for this issue, and they can find no faults and have said it is comparitable to other Octavia's. I have driven a similar model and there is a similar vibration, but was shown another with no vibrations, yet they say it is okay!!!  Mine has only started since this software update, which skoda say can not be undone! I have been given Skoda UK details to take the issue up with them. Has anyone else experienced this issue? Are there problems with the latest engine software update? I feel I have been fobbed off my the dealer who initially confirmed they could feel the vibrations too. This issue is ruining my driving pleasure of the car. Please help, any ideas. The car was registered in October 2018 so still well under warranty. Kind Regards, Jay

Welcome.

 

You say only since the Software Update, but that was when you had the Fuel Pressure Sensor.

So both actions they did need reviewed and considered.

 

Arrange with the Dealership for the car to be left with them until they have a competent technician resolve the fault you are experiencing,

or they get Skoda UK to get one in to diagnose and resolve.

*Skoda UK could have been contacted while you were there, not just giving you their contact details.*

 

Or if the dealership is as hopeless as they sound they are arrange tomorrow with Skoda UK for them to arrange collection of the car and a courtesy to be dropped off.

 

The car is not fit for purpose and the Dealership Master Tech must know that and comparing with other vehicles not as intended by the Factory Engineers to behave is pointless, the car should be running like the fault free ones of which there are many thousands.

 

PS

Ask the Dealership Principal to drive your car and experience it and then ask to drive His or Her perk of the job and see how it drives.

Maybe you can get their Demonstrator / Management car as your Courtesy Car and they can drive your car for a week.

 

Because in the Warranty T&C's they say you must have Recall Actions updates done they need to take responsibility if they are causing the car to not be fit for purpose.

http://briskoda.net/forums/topic/475159-24-eu-software-update

 

Edited 15 December, 20196 yr by Roottootemoot

Hi Roottiotemoot, thank you for your update. I'm going to give Skoda UK a call tomorrow. The car is definitely not right. As I mentioned to the Service Desk man after they had the car two days, if I had test driven the car in it's current state I would never had bought it. I do like the car but this needs to be resolved asap. I was interested to know if anyone else has experienced the same problems, to discover if it is a common fault or I could just be the unlucky one. Thanks.

Hi Jay3518,

 

Had a similar issue with the vibrations on my Octavia 1.5 TSI DSG 2018, hatchback. It all started after around 10.000 km, before that the car was very quiet with no vibrations. 

I felt the vibrations on the steering wheel at idle  at 750 rpm and with AC turned on (1100 rpm) the vibrations were moving to the chairs and the body.

 

Besides that, the engine had a very strange noise , almost like a diesel after 10k km.  I went to the local dealer as the car had a check engine light . They have changed the fuel pressure sensor at first, exactly like yours.

 

It took me about 7 days to demonstrate them that the car is behaving unusually, we have tested several cars with the same engine both with manual gearbox and DSG  (all with less km than mine) and none had that issue with the vibrations or engine sound.

 

After 7 weeks in the service, a lot of stress with the dealer and the importer they have finally changed the motor to a new one. The vibrations are very much reduced but still present . I'd say they are within the normal range now, exactly like the other cars tested. Now, the vibrations are amplifying  only when I turn on the AC at 1000-1100 rpm but they are not felt as before.

 

 I noticed during test with card with the same 1.5 TSI motor that there was a big difference regarding vibrations between DSG and manual gearbox. No vibrations on manual gearbox.

 

In conclusion they have changed the motor and one of the motor supports, they said it was faulty and the vibrations were amplified because of that.

 

My conclusion is that the vibrations are coming from the marriage between the 1.5 TSI petrol engine and DSG. 😞 I will see how the new motor will behave in the future, now I only have around 2.500 km with it.

 

 

4 hours ago, mikestarx said:

Hi Jay3518,

 

Had a similar issue with the vibrations on my Octavia 1.5 TSI DSG 2018, hatchback. It all started after around 10.000 km, before that the car was very quiet with no vibrations. 

I felt the vibrations on the steering wheel at idle  at 750 rpm and with AC turned on (1100 rpm) the vibrations were moving to the chairs and the body.

 

Besides that, the engine had a very strange noise , almost like a diesel after 10k km.  I went to the local dealer as the car had a check engine light . They have changed the fuel pressure sensor at first, exactly like yours.

 

It took me about 7 days to demonstrate them that the car is behaving unusually, we have tested several cars with the same engine both with manual gearbox and DSG  (all with less km than mine) and none had that issue with the vibrations or engine sound.

 

After 7 weeks in the service, a lot of stress with the dealer and the importer they have finally changed the motor to a new one. The vibrations are very much reduced but still present . I'd say they are within the normal range now, exactly like the other cars tested. Now, the vibrations are amplifying  only when I turn on the AC at 1000-1100 rpm but they are not felt as before.

 

 I noticed during test with card with the same 1.5 TSI motor that there was a big difference regarding vibrations between DSG and manual gearbox. No vibrations on manual gearbox.

 

In conclusion they have changed the motor and one of the motor supports, they said it was faulty and the vibrations were amplified because of that.

 

My conclusion is that the vibrations are coming from the marriage between the 1.5 TSI petrol engine and DSG. 😞 I will see how the new motor will behave in the future, now I only have around 2.500 km with it.

 

 

Hi mikestarx,

Thank you for taking the time to reply and explain your situation which sounds extremely similar to mine. When you mention they changed the motor and one of the motor supports, what motor are you referring to please? Did they change your car or was it a specific motor you refer to? The Master technician who checked my car said they couldn't find anything wrong with it on diagnostics etc and I believe they rely to heavily on their fault codes etc, being no fault code equals nothing wrong!!! My car is definitely not the same since the software update and fuel pressure sensor change. The dealers stance is that they haven't found anything wrong with the car so there is nothing they can do, but there is clearly a fault with the car. If it was tested by a Car Journalist with the vibrations present, it would be one of the first things they mentioned about the car as a massive negative point. fingers crossed Skoda UK come up with a solution.

Regards, Jay

I am referring to the 1.5TSI petrol engine, and one of its supports that ties the engine to the body.

Unfortunately,  here, the customer protection legislation is not so good as in UK and you can't get the money back for the car by request if you are not satisfied with it. 

Same history here with the technicians. As I said, it took me seven days of comparative tests to prove them that the engines is not as before regarding vibrations and noise. You can only prove your point only doing comparative tests with cars with the exact engine as yours. Mine is 1.5 TSI DADA. If you can find at least one with manual gearbox, you'll see the difference.

 

They tore the engine apart and even the gearbox and they still haven't found something unusual. Only on the 6th week since the car was at the dealer they have raised an assistance ticket to the Skoda factory, they have described the symptoms and what they have done, afterwards some more tests and measurement were done by factory request and finally, after 2 or 3 more days the factory decided to replace the engine.

 

I've tested more 1.5 TSI DSG cars and all of them had vibrations on wheel, which is normal at some point, but none as my car had. After the engine swap , there are still vibrations but they are the same as with the other tested cars. 

 

Honestly , I don't think it's a problem from the update. I think that it's rather an issue that comes with the mileage having the main reason that they haven't tested the 1.5 TSI and DSG marriage too much.

 

I reached this conclusion after all the tests I have done and I was wondering why I am the only one with this problem. I searched a lot on the internet to see if someone else have had the same issue but I found no posts until yours.

 

How many miles do you have with the car now? When is the fabrication date?

 

Good luck with the tests! 

 

 

I've had this stress with a Skoda dealer after they updated the DSG software and changed the way it behaved.

 

Try to get a test  drive back to back with another identical spec car with the master tech and the dealer principle. 

 

This is what I did in order to prove and display the change in the car after the software update.

17 hours ago, mikestarx said:

I am referring to the 1.5TSI petrol engine, and one of its supports that ties the engine to the body.

Unfortunately,  here, the customer protection legislation is not so good as in UK and you can't get the money back for the car by request if you are not satisfied with it. 

Same history here with the technicians. As I said, it took me seven days of comparative tests to prove them that the engines is not as before regarding vibrations and noise. You can only prove your point only doing comparative tests with cars with the exact engine as yours. Mine is 1.5 TSI DADA. If you can find at least one with manual gearbox, you'll see the difference.

 

They tore the engine apart and even the gearbox and they still haven't found something unusual. Only on the 6th week since the car was at the dealer they have raised an assistance ticket to the Skoda factory, they have described the symptoms and what they have done, afterwards some more tests and measurement were done by factory request and finally, after 2 or 3 more days the factory decided to replace the engine.

 

I've tested more 1.5 TSI DSG cars and all of them had vibrations on wheel, which is normal at some point, but none as my car had. After the engine swap , there are still vibrations but they are the same as with the other tested cars. 

 

Honestly , I don't think it's a problem from the update. I think that it's rather an issue that comes with the mileage having the main reason that they haven't tested the 1.5 TSI and DSG marriage too much.

 

I reached this conclusion after all the tests I have done and I was wondering why I am the only one with this problem. I searched a lot on the internet to see if someone else have had the same issue but I found no posts until yours.

 

How many miles do you have with the car now? When is the fabrication date?

 

Good luck with the tests! 

 

 

Hi, it's really unfortunate that these cars have developed these faults as I do enjoy the car, when it was problem free. I've contacted Skoda Customer Services who have taken all my details and have passed it through to a Manager who will review everything, then call me in a few few days to discuss options. I just want it fixed and running problem free. Watch this space. 

I did the same with googling the fault and found hardly anything, which was worrying. I'm not sure of my production date but first registration was 10/2018, so potentially sometime in 2018. I've done 17,800 Miles in mine, with the fault appearing about 16,500 miles. 

 

I'd be interested to hear from anyone else with the same faults. I still think it must be something to do with software as only developed after Skoda dealer did the repair for the upgrade and fuel pressure sensor. Either way it will get fixed or in the new year I take a huge hit on the car and go back to a mondeo. Had lots of different Fords and always been problem free. Jay

7 hours ago, Plantman said:

I've had this stress with a Skoda dealer after they updated the DSG software and changed the way it behaved.

 

Try to get a test  drive back to back with another identical spec car with the master tech and the dealer principle. 

 

This is what I did in order to prove and display the change in the car after the software update.

Thanks for your reply. I was beginning to think I was alone in this nightmare. How was your car resolved, what fault did they find please? I'm waiting to hear from Skoda UK. Regards, Jay

7 hours ago, Plantman said:

I've had this stress with a Skoda dealer after they updated the DSG software and changed the way it behaved.

 

Try to get a test  drive back to back with another identical spec car with the master tech and the dealer principle. 

 

This is what I did in order to prove and display the change in the car after the software update.

Thanks for your reply. I was beginning to think I was alone in this nightmare. How was your car resolved, what fault did they find please? I'm waiting to hear from Skoda UK. Regards, Jay 

In the end the dealer was useless (and frankly appalling) so I had to go to an independent remap specialist to get the box put back to a previous factory version of the software. Thankfully they were successful.

 

 

7 hours ago, Plantman said:

In the end the dealer was useless (and frankly appalling) so I had to go to an independent remap specialist to get the box put back to a previous factory version of the software. Thankfully they were successful.

 

 

Oh dear that doesn't sound too promising for me. Thank you for your response though. Skoda UK were due to call me no later than Wednesday, no call received!!!! Regards, Jay