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Reliability

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FWIW, 'Which' have just published their latest assessments on the web.

 

##  The top 8 were all far Eastern, with the top 5 being Japanese, headed by Lexus - pity the Lexus looksso ordinary, to my eyes at least.

##  Then it's Porsche, Mini, Peugeot, Ford and Skoda in 13th.  Maybe Karoq pulled down latter with early 1500TSI/manual woes + wipers issue etc.

##  Then BMW, Citroen, Mercedes, Nissan & Jaguar.  Vauxhall & Fiat better than VW @ 21, then Volvo (XC90 troublesome) Renault, Audi, Alfa & Smart.

##  Subaru @ 27 rather spoiled the Japanese picture & next down SEAT didn't do VAG any favours (but neither did Audi).

##  TESLA (mainly bodywork issues & Land-Rover (digital gremlins & mainly diesels) last of all, both get the wooden spoon

 

Hybrids were found to be most reliable, mainly because many by Lexus/Toyota, who've been making them a long time.

Petrols next.  Diesels are less reliable & rechargeable hybrids (maybe not dominated by Lexus/Toyota) & EVs worst (that maybe skewed by TESLA bodywork issues), but BMW & Renault EVs don't do well.

 

So in conclusion the more you spend on your car the more disappointed you are likely to be as Land Rovers and Tesla's are not cheap brands.

  • Author

Yes, Which said as much.  Luxury cars as a rule aren't reliable - except Lexus and Porsche was the most reliable European & VAG range.

As a long time LR driver (30 years or so) that has finally had enough, I’ll happily take 13th.  The Disco3 online community celebrated big time when LR was promoted from last place to 3rd from last.  Looks like they’re going to be celebrating relegation, again.🤣🤣

 

 

  • Author

Re-reading the Which 2019 car guide - web review of Karoq, reliability is actually quite good  **** but things may change as the cars get older.  Bucking the general trend, diesels were a bit more reliable than petrol versions, presumably reflecting the early 1.5 TSI problems some people experienced.  I don't recall many people here reporting diesel problems, nor 1.0 TSI reliability problems for that matter.  However, the smaller Skodas seem even more reliable, some achieved *****.

 

It appears that the poor reliability of the 3 Teslas reviewed isn't much connected with the EV side of things, but bodywork & other electronics, except maybe for a few faults with the charging system.  The  BMW I3 got ***** for reliability in 2019, but doubts (unspecified) appear in this latest reliability web report.  Maybe the jury's out on EV reliability - 'Which' are blurring the EV issue in the way they present this latest report, lumping in non EV problems - it would be interesting to see these issues filtered out, giving a better indication of whether EVs as a principal are reliable - in theory should be VG as there's much less to go wrong in the simplified drivetrain.

 

The next big Which car guide won't appear untill Feb 2021.

 

 

@croquemonsieur

Having not read this survey i have no idea how 'Which' compiled the figures.

 

So was this a response from 'Which' members / subscribers or those responding to a survey?

or

Figures they got from Manufacturers on Warranty Claims in the Manufacturers Warranty Period, and out of the warranties.

 

The Issue with Dealerships and Manufacturers are how often Car Owners / Drivers are sent packing saying 'They all do that'. 

or Nothing wrong, no fault codes, no warranty issues.

 

Skoda / VW panned people off for over a year with the Kangerooing issues.

Actually they pan people off about quite a few issues across various models as long as those models are in production and even after they 'find a fix', or never find a fix or resolve 'Fundamental Design, manufacturing, material failures.

 

EDIT.

So often over the years i ask this.

?

Have any members on Briskoda filled in the Which 2020 Reliability Survey?

 

In the past very few ever say they were part of the JD Power, Which or any other survey but this is one of the biggest Skoda Forums with many members. running /owning Skoda's and other Manufacturers brands.

http://briskoda.net/forums/topic/469440-octavia-jd-power-how-the-hell/page/2

 

 

Screenshot 2020-08-20 at 09.28.09.png

Edited by e-Roottoot

I did one once for the Karoq but it was immediately after buying the car, a bit of rubbish really as I would fill it in differently now after 2 years ownership.

  • Author

Root - this is what Which say about this latest survey, if any help.  Being a member of Which, I was asked to join in this survey, but didn't get around to it - I'll try next time.  Sounds as if not many people here did either.  I wonder how many people JD include.  I don't think Which reviews are without value, but I maintain a healthy sceptixism of the conclusions.  I've noticed a few mistakes in summaries - for instance, last year's reviews rated the Yeti (as a used car) ride as **** and the Karoq as ***, but also commented that the Kodaq had a rather better ride - hadn't bothered to review & update reviews of older cars presumably   :-

 

How does Which? know?

We know how different cars age and which brands make the most reliable cars. But we’re not dusty-robed soothsayers: every stat in this article comes from you and your experiences, via our annual car reliability survey.

Between December 2019 and February 2020, our latest survey attracted 47,013 people, most of them Which? members, who told us about the 55,833 cars they own and drive. This means all our reliability data comes from actual owner experiences, not whimsical extrapolations.

The same survey also reveals the nation’s most-loved cars, typical annual mileages, what type of car you’re thinking of buying next and more. But it’s powerful enough to also bring to light the cars that have a single fault that’s so prolific, and so common among its users, that we think it’s likely a fault with the car’s manufacturing and therefore needs to be recalled.

If a car has a known weakness, why should you have to pay? You’ll find seven cars on p20 that fit this bill, including the incredibly popular Nissan Qashqai – it’s the second year running that we’re calling on this car to be recalled (see Which? Car Guide 2019/20, p4).

The trouble is its only those with a gripe that tend to fill in these surveys. If you are really happy with your car and it has never let you down, you are much less likely to go to the bother of responding to the survey.

It is a reliability survey giving the most reliable vehicles a place on a list..

So maybe they should be making their top ten reliable cars the ones that they got no responses about.

Never heard a bad word said against them by people who have no interest in 'Which' in magazine form or online.

 

Too busy getting on with life and driving their vehicles and servicing and maintaining them and reading the owners manuals.

 

So surveys in the past have quite possibly  been filled in by Dealership or manufacturers customer services staff that had time on their hands and no customers.

ie MG a few years back, very few sold and many happy owners / drivers...

 

Skoda used to come high, on satisfaction & reliability yet very few on Briskoda ever said they filled in the surveys.

Maybe non forum members that are inclind to do 'Which' & JD Power Surveys,

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