Bit of good news , the dealer service guy contacted me today for my service and I was expecting to have to pay extra to have the DSG oil changed at £200 plus!

He then asked if it was a 6 or 7 speed box, told him 7 he then told me it doesn't need doing on this box.

Great to know that they don't all want to rip you off for work that isn't necessary.

@Gomezz 

Best call back and ask whoever if they want to phone a friend.

 

 Who was this that called you?   A Service desk receptionist with phone and keyboard skills and not the sense to check with a Tech?

Is it for your 2.TDI SEL 4x4 DSG?

 

If so they are totally wrong as it needs serviced to the Manufacturers Recommendations..

 

I WOULD SPEAK WITH THE DEALER PRINCIPAL AS THEY NEED TO ARRANGE STAFF TRAINING BEFORE THEY MIGHT VOID A VEHICLES WARRANTY.

 

   Your 7 speed is not a Twin Dry Clutch DSG which does not require Oil Changes.

 

How many miles on your Karoq, what age?

 

Haldex 4x4 Oil due at 3 years / 30,000 miles,   

& DSG @ 40,000 miles unless they tell you yours is a DQ381 and it is at 80,000 miles ,  if they can decide on that. 

I would stick with @ 40,000 miles.

 

Edited 28 January, 20224 yr by roottoot

How can I find out which gearbox I have?  2019 2.0TDi 4x4 if anyone has that information available off the top of their head. 👍

Edited 28 January, 20224 yr by DSL

roottoot

I do know you know your stuff about DSG boxes so I will get in touch with the dealer.

The person who told me is a service advisor who has worked there for a long time?

I did question him about it as I wanted the service doing this year a bit earlier than required at 30,000 as next year it will need the cam belt / water pump and wanted to spread the cost. Thanks for your advice.

I have contacted Skoda online chat and they have confirmed that the oil should be changed at 40,000.

He will be in touch with the dealer on Monday and will let me know the outcome I expect the dealer will also call me.🙄,

When you say you expected a DSG oil change I presume it's 4 year old and you were looking at the above chart ( 4yr or 40,000 miles, whichever comes first ) ? And you say it's covered 30,000 miles - is that correct?

 

He then asked if it was a 6 or 7 speed box, told him 7 he then told me it doesn't need doing on this box.

 

I can read that response in two ways:

 

1: They think it's a DQ200 which doesn't require an oil change ( or worse still, think every 7 speed doesn't require an oil change )

or

2: They know the Skoda service document ( printed above ) is wrong and there is no time limit on the 40,000. In other words they were correctly teling you a DSG service is not necessary.

 

I'd be more worried about the 1st question - Is it a 6 or 7 speed.  They have your registration details in front of you so the system should be telling them what gearbox is fitted to your car. Sounds like they haven't bothered to check.  Someone's going to be in for a b0ll0cking on Monday morning! 

Edited 29 January, 20224 yr by kodiaqsportline

The 2020 & 2021 Skoda Fixed Price Service & Maintenance chart is very misleading. 

 The DSG that do require oil changes are @ 40.000 miles  not 4 years. ( Also misleading where Service Desk staff tell customers this applies to DQ200 DSG,s.)

  You can do them at less miles if you want, best not go over.          (Audi sometimes show @ 38,000 miles for S-tronics').  There are cases of some with DSG,s with FMDSH and a failure and only then is it the owner finds out they required to have them serviced.  Several in the Yeti section over the years.   This is much the same with Haldex.    Now a case in the Octavia section with an owner with a VAQ diff.     Service desk staff might be better to be telling customers of requirements like the main work due as much as trying to up sell some of the stuff they are trained to. 

First the staff need trained by someone properly trained properly about the vehicle servicing requirements. 

 

 

Edited 29 January, 20224 yr by roottoot