HPI, car scrapped during ownership without a claim

exFiesta · 09-07-2007, 18:36

Hi All,

My other (better) half is in the process of purchasing a used fabia. As part exchange we were going to trade in her previous car.

Got a call from the dealer today saying that the HPI revealed that the car had been scrapped (a month after she bought it!).

So it goes something like this, SWMBO HPI checks the car and there is nothing shown so she buys it. Apparently a month later it HPI is notified that it has been scrapped. 3 years later we come to sell it and find out it has been notified as scrapped!

The car was bought from a otherwise thought to be reputable FORD dealer.

Does anyone have any advice?

Obviously till this is cleared up we won't be driving the car (as I guess technically it isn't insured). What a royal pain in the ****, since I've just sold mine and we have only this car to rely on, till the new octy arrives or we somehow manage to purchase the new fabia without trade-in in the mean time...

Thanks as always in advance!

Keoghan

redbaron · 09-07-2007, 18:41

probably a system error... happens alot.. the dealer logs a query.. they trace it. they fix it.. game over.

**VRStu** · 09-07-2007, 18:45

This could be a pretty messy situation if it isn't a mistake

I'm assuming you've read - HPI Check – Used car history check guarantee

I would say you may have a case with the Ford Dealer if they are still in business but it isn't going to be setled over night. Was t an approved used car?

Dr Zoidberg · 09-07-2007, 18:51

Is the Ford dealer still in existance?
If so it will make sorting this out a lot easier

redbaron · 09-07-2007, 18:53

without checking this out for yourself you will not know.

having HPI'd many cars its not uncommon for admin errors on chassis/vrn to translate into a crap report.. when pursued i would say i found about only 1 in 7 or 8 was a "genuine" write off.

ring HPI or whichever "provider" is holding the info.

exFiesta · 09-07-2007, 19:22

Thanks folks, the car was an approved used and the dealer is still around (though they trade with a different name now).

The dealer is looking into it and promises to call us back tomorrow. If he has no luck I'll take it up with HPI and the ford dealership.

1 in 8 a genuine write off! that's awful!

Once again thanks for the quick replies!

Keoghan

exFiesta · 09-07-2007, 20:18

Big

to Stu for lending us a hand... it would appear that the car is no longer listed as scrapped. Presumably this is due to HPI sorting it

ric04vrs · 10-07-2007, 00:24

if it was listed as scrapped for the previous 3 years , if you had had an accident would it have been insured ?

exFiesta · 10-07-2007, 08:43

Quote:

Originally Posted by ric04vrs

if it was listed as scrapped for the previous 3 years , if you had had an accident would it have been insured ?

Not if it has actually been written off and brought back illegally... it is looking like an admin error at the moment though... still can you imagine the hassle if this did happen to someone and they did have an accident

KenONeill · 10-07-2007, 13:33

Like many of us, I'm an s/w bod, and I'd consider 1 error in 80 records on a database to be an unacceptable performance.

exFiesta · 10-07-2007, 23:15

All sorted, apparently a clerical error at HPI. Apparently very common, there is a person dedicated to dealing with these errors specifically!

ScoobyChris · 10-07-2007, 23:28

Quote:

Originally Posted by exFiesta

All sorted, apparently a clerical error at HPI. Apparently very common, there is a person dedicated to dealing with these errors specifically!

Good to hear!

So I'm guessing the only way to find out if the car you drive is down correctly is to pay for an HPI check on it, or is there an admin type line where you can find out?

Chris

exFiesta · 10-07-2007, 23:34

I think you'd have to pay for the HPI check, there is a contact number but I'm not sure they'd give you the details over the phone as that'd be contrary to their business model

Or get your friendly dealer to do it for you, or policeman!

K

09-07-2007, 18:36	#1
exFiesta Torque is cheap Join Date: Mar 2003 Location: Reading, Berkshire Posts: 589 Members Car: Race Blue Octavia II vRS Tdi Thanks: 3 Thanked 5 Times in 5 Posts	HPI, car scrapped during ownership without a claim Hi All, My other (better) half is in the process of purchasing a used fabia. As part exchange we were going to trade in her previous car. Got a call from the dealer today saying that the HPI revealed that the car had been scrapped (a month after she bought it!). So it goes something like this, SWMBO HPI checks the car and there is nothing shown so she buys it. Apparently a month later it HPI is notified that it has been scrapped. 3 years later we come to sell it and find out it has been notified as scrapped! The car was bought from a otherwise thought to be reputable FORD dealer. Does anyone have any advice? Obviously till this is cleared up we won't be driving the car (as I guess technically it isn't insured). What a royal pain in the ****, since I've just sold mine and we have only this car to rely on, till the new octy arrives or we somehow manage to purchase the new fabia without trade-in in the mean time... Thanks as always in advance! Keoghan __________________ SWMBO: Fabia Elegance 1.9TD New: Race Blue Octavia II vRS TDi Estate, Cruise, Curtains, Rain, Jumbo, Rear Electrics, Dual Zone Aircon, 18" Rims, Maxi-Dot, Sunset Old: Silver Octavia I vRS

09-07-2007, 18:41	#2
redbaron Briskodian Join Date: Jun 2003 Posts: 9,567 Members Car: Thanks: 15 Thanked 70 Times in 61 Posts	Re: HPI, car scrapped during ownership without a claim probably a system error... happens alot.. the dealer logs a query.. they trace it. they fix it.. game over. __________________ ________________________________________ Some times I just feel like smiling.

09-07-2007, 18:45	#3
VRStu Txt Spk Police Join Date: Dec 2004 Location: Hampshire Posts: 20,848 Members Car: Audi S3 Thanks: 145 Thanked 1,000 Times in 896 Posts	Re: HPI, car scrapped during ownership without a claim This could be a pretty messy situation if it isn't a mistake I'm assuming you've read - HPI Check – Used car history check guarantee I would say you may have a case with the Ford Dealer if they are still in business but it isn't going to be setled over night. Was t an approved used car? __________________ Stu Stu's Websites - http://www.fabia-vrs.com & http://www.octavia-vrs.com Stu's Car - 2008 Audi S3 - Ibis White, Black Optics Pack, Privacy Glass, Auto Bi Xenon Headlights, Rain Sensing Wipers, Bose Sound System, Ipod Prep, GSM Phone Prep, Flat Bottom Multi Function Steering Wheel, Electric Folding Mirrors, Acoustic Parking, Cruise Control, Interior Light Pack, Non Smokers Pack. SWMBO's Car - 2008 Seat LEON TDi Stylance, Black Magic, Sports Pack, Rear Parking Sensors. Something for Weekend - A Patio

09-07-2007, 18:51	#4
Dr Zoidberg Briskodian Join Date: Jun 2003 Location: On the back of an AA truck with a failed turbo Posts: 10,755 Members Car: Octavia II 2.0 TDi Elegance Thanks: 30 Thanked 195 Times in 146 Posts	Re: HPI, car scrapped during ownership without a claim Is the Ford dealer still in existance? If so it will make sorting this out a lot easier __________________ Alex "I laugh in the face of danger, then I hide until it goes away" www.drzoidberg.co.uk

09-07-2007, 18:53	#5
redbaron Briskodian Join Date: Jun 2003 Posts: 9,567 Members Car: Thanks: 15 Thanked 70 Times in 61 Posts	Re: HPI, car scrapped during ownership without a claim without checking this out for yourself you will not know. having HPI'd many cars its not uncommon for admin errors on chassis/vrn to translate into a crap report.. when pursued i would say i found about only 1 in 7 or 8 was a "genuine" write off. ring HPI or whichever "provider" is holding the info. __________________ ________________________________________ Some times I just feel like smiling.

09-07-2007, 19:22	#6
exFiesta Torque is cheap Join Date: Mar 2003 Location: Reading, Berkshire Posts: 589 Members Car: Race Blue Octavia II vRS Tdi Thanks: 3 Thanked 5 Times in 5 Posts	Re: HPI, car scrapped during ownership without a claim Thanks folks, the car was an approved used and the dealer is still around (though they trade with a different name now). The dealer is looking into it and promises to call us back tomorrow. If he has no luck I'll take it up with HPI and the ford dealership. 1 in 8 a genuine write off! that's awful! Once again thanks for the quick replies! Keoghan __________________ SWMBO: Fabia Elegance 1.9TD New: Race Blue Octavia II vRS TDi Estate, Cruise, Curtains, Rain, Jumbo, Rear Electrics, Dual Zone Aircon, 18" Rims, Maxi-Dot, Sunset Old: Silver Octavia I vRS

09-07-2007, 20:18	#7
exFiesta Torque is cheap Join Date: Mar 2003 Location: Reading, Berkshire Posts: 589 Members Car: Race Blue Octavia II vRS Tdi Thanks: 3 Thanked 5 Times in 5 Posts	Re: HPI, car scrapped during ownership without a claim Big to Stu for lending us a hand... it would appear that the car is no longer listed as scrapped. Presumably this is due to HPI sorting it __________________ SWMBO: Fabia Elegance 1.9TD New: Race Blue Octavia II vRS TDi Estate, Cruise, Curtains, Rain, Jumbo, Rear Electrics, Dual Zone Aircon, 18" Rims, Maxi-Dot, Sunset Old: Silver Octavia I vRS

10-07-2007, 00:24	#8
ric04vrs I parked up 1st Join Date: Jan 2006 Location: not near enough to the Ring Posts: 6,168 Members Car: silver Fabia VRS Thanks: 31 Thanked 188 Times in 182 Posts	Re: HPI, car scrapped during ownership without a claim if it was listed as scrapped for the previous 3 years , if you had had an accident would it have been insured ? __________________ not so bored now

10-07-2007, 13:33	#10
KenONeill Briskodian Join Date: May 2006 Location: Normally in Scotland! Posts: 11,213 Members Car: Octavia TDi110 Thanks: 65 Thanked 561 Times in 549 Posts	Re: HPI, car scrapped during ownership without a claim Like many of us, I'm an s/w bod, and I'd consider 1 error in 80 records on a database to be an unacceptable performance.

10-07-2007, 23:15	#11
exFiesta Torque is cheap Join Date: Mar 2003 Location: Reading, Berkshire Posts: 589 Members Car: Race Blue Octavia II vRS Tdi Thanks: 3 Thanked 5 Times in 5 Posts	Re: HPI, car scrapped during ownership without a claim All sorted, apparently a clerical error at HPI. Apparently very common, there is a person dedicated to dealing with these errors specifically! __________________ SWMBO: Fabia Elegance 1.9TD New: Race Blue Octavia II vRS TDi Estate, Cruise, Curtains, Rain, Jumbo, Rear Electrics, Dual Zone Aircon, 18" Rims, Maxi-Dot, Sunset Old: Silver Octavia I vRS

10-07-2007, 23:34	#13
exFiesta Torque is cheap Join Date: Mar 2003 Location: Reading, Berkshire Posts: 589 Members Car: Race Blue Octavia II vRS Tdi Thanks: 3 Thanked 5 Times in 5 Posts	Re: HPI, car scrapped during ownership without a claim I think you'd have to pay for the HPI check, there is a contact number but I'm not sure they'd give you the details over the phone as that'd be contrary to their business model Or get your friendly dealer to do it for you, or policeman! K __________________ SWMBO: Fabia Elegance 1.9TD New: Race Blue Octavia II vRS TDi Estate, Cruise, Curtains, Rain, Jumbo, Rear Electrics, Dual Zone Aircon, 18" Rims, Maxi-Dot, Sunset Old: Silver Octavia I vRS

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