Skoda won't take back a part!

devonutopia · 25-09-2005, 09:14

Its only a bloody hose attachment, but it did cost me £60+vat, so thought as it was new and I stil had the receipt I could get my money back.... Nope, told it was a special order and couldn't be refunded... Damnit!

I thought that if you bought a new product and had a receipt, customer laws (whatever) meant you had the right to return it for a full refund? Bit miffed as I'm going to have to get rid on Ebay now and will only get a fiver I bet.

bengie · 25-09-2005, 09:16

not sure but if they specify that a special order can not be returned then you entera contract and agree to this when it ordered sadly

devonutopia · 25-09-2005, 09:19

They probably said this.... I can't remember, I'm just miffed at the waste of dosh now, on my part.

Anyone want a nice new 90 degree hose attachment?

Glider · 25-09-2005, 09:26

Talk nicely to Customer services, worth a phone call at that price.

devonutopia · 25-09-2005, 09:29

Quote:

Originally Posted by black magic

Talk nicely to Customer services, worth a phone call at that price.

I might try that. Still can't believe I didn't query the £60+vat price at the time, must have been desperate for it, but then found something else to do the job the same, from existing bits.

walkie · 25-09-2005, 09:38

Nope. If you have a brand new product and the receipt, you can only take it back if it is faulty.

By law no shop has to take any brand new goods with reciepts back, but most shops do.

Legally they don't have to

Lummox · 25-09-2005, 09:53

And there are signs up in our prts dept clearly saying that special ordered parts cannot be returned. The parts advisors also make it clear.

The only way we would take a part back is if its been ordered wrong by us or we could sel it on. But if its a random part thats going to sit on the shelf you are asking the compny to stick £60 worth of stock onto the shelf that they cant sell as they cant return it to Skoda.

**VRStu** · 25-09-2005, 10:36

They normally have it on the bottom of the invoice too.

Glider · 25-09-2005, 11:16

Unless you were advised by the "parts advisor" that you'd also need this bit.

devonutopia · 25-09-2005, 12:55

I kind of thought Skoda would just send it back to the main packing place all the bits come from, until someone else wanted to make a special order for this part.

If it has to stay on the dealer's parts shelf then I see their point...

Its not even been removed from the knotted plastic bag, so as new as it comes. C'est la vie. Maybe I'l make more than RRP on ebay with it, seems the fashion these days.

ag.morley · 25-09-2005, 12:57

Sell the Knotted Plastic Bag on e-bay and Chuck the part in for free

Lummox · 25-09-2005, 12:58

Special ordered parts are non uk stock so come from factory i.e Czech republic.

devonutopia · 25-09-2005, 13:06

Quote:

Originally Posted by Lummox

Special ordered parts are non uk stock so come from factory i.e Czech republic.

[goes off to hunt for ebay.cz on the net

]

flyingscot · 25-09-2005, 13:10

Quote:

Originally Posted by walkie

Nope. If you have a brand new product and the receipt, you can only take it back if it is faulty.

By law no shop has to take any brand new goods with reciepts back, but most shops do.

Legally they don't have to

Yep bane of my life... I'm now, no reciept, no return with a very few exceptions. Most people are honest but some people are simply trying it on and thus have ruined it for the rest, mainly those who buy stuff from e-bay then try to return it to get more money back. The reciept is the only legal way of proving that you bought it from us, so many people forget that- it's also the guarentee. I love how many people have told me that they are taking me to trading standards, in reality I can't remember any contact with them this year!

PJW -VRS · 26-09-2005, 00:52

Quote:

Originally Posted by devonutopia

Its only a bloody hose attachment, but it did cost me £60+vat, so thought as it was new and I stil had the receipt I could get my money back.... Nope, told it was a special order and couldn't be refunded... Damnit!

Should have bought a Rover Part

we can return parts with a cost price of £30 + providing
its in the same condition as sold and the packaging is in
pristine condition ie the box aint ripped apart and covered in
oil / grease

otherwise its common practice to refuse correctly ordered parts .....
over the years we have dumped or autojumbled £1000`s of parts ordered
so called incorrectly.... you would be amazed at the excuses the trade and
public try because they have diagnosed incorrectly

25-09-2005, 09:14	#1
devonutopia Mongreller Join Date: Apr 2003 Location: Exeter / Devon Posts: 30,086 Members Car: Skoda Fabia Mongrel Images: 5 Thanks: 75 Thanked 350 Times in 293 Posts	Skoda won't take back a part! Its only a bloody hose attachment, but it did cost me £60+vat, so thought as it was new and I stil had the receipt I could get my money back.... Nope, told it was a special order and couldn't be refunded... Damnit! I thought that if you bought a new product and had a receipt, customer laws (whatever) meant you had the right to return it for a full refund? Bit miffed as I'm going to have to get rid on Ebay now and will only get a fiver I bet. __________________ Jason - Only a Skoda. Custom Fabia Bonnet Lifter Kits - £45! Click Me. Cheesy bonnet lifter video to "raise me up" http://www.youtube.com/watch?v=hMnGECEi5Oc See the mongrel's 260bhp Dyno Video!

25-09-2005, 09:16	#2
bengie splash!!!! Join Date: Feb 2004 Location: planet earth Posts: 15,249 Members Car: 4x4 turbo estate Thanks: 17 Thanked 144 Times in 125 Posts	not sure but if they specify that a special order can not be returned then you entera contract and agree to this when it ordered sadly __________________ owner of a skoda octavia 4xvrs3

25-09-2005, 09:19	#3
devonutopia Mongreller Join Date: Apr 2003 Location: Exeter / Devon Posts: 30,086 Members Car: Skoda Fabia Mongrel Images: 5 Thanks: 75 Thanked 350 Times in 293 Posts	They probably said this.... I can't remember, I'm just miffed at the waste of dosh now, on my part. Anyone want a nice new 90 degree hose attachment? __________________ Jason - Only a Skoda. Custom Fabia Bonnet Lifter Kits - £45! Click Me. Cheesy bonnet lifter video to "raise me up" http://www.youtube.com/watch?v=hMnGECEi5Oc See the mongrel's 260bhp Dyno Video!

25-09-2005, 09:26	#4
Glider Briskodian Join Date: Aug 2004 Location: Central Scotland Posts: 2,432 Members Car: Thanks: 5 Thanked 50 Times in 31 Posts	Talk nicely to Customer services, worth a phone call at that price. __________________

25-09-2005, 09:38	#6
walkie ............... Join Date: Aug 2004 Location: Monday: MK Tuesday: MK Wednesday: MK Thursday: MK Friday: MK/Home Saturday: Home Sunday: In bed ;o) Posts: 6,606 Members Car: BMW 120D M-Sport Thanks: 0 Thanked 1 Time in 1 Post	Nope. If you have a brand new product and the receipt, you can only take it back if it is faulty. By law no shop has to take any brand new goods with reciepts back, but most shops do. Legally they don't have to __________________ Having a little break, concentrate on the more important things in life, swmbo and my training. See you soon folks, take care - James

25-09-2005, 09:53	#7
Lummox Cupra Bush King Join Date: Sep 2003 Location: Newport Pagnell Posts: 22,430 Members Car: Mk2 Golf GTi 16v and building a 20VT MK2. Images: 2 Thanks: 22 Thanked 747 Times in 627 Posts	And there are signs up in our prts dept clearly saying that special ordered parts cannot be returned. The parts advisors also make it clear. The only way we would take a part back is if its been ordered wrong by us or we could sel it on. But if its a random part thats going to sit on the shelf you are asking the compny to stick £60 worth of stock onto the shelf that they cant sell as they cant return it to Skoda. __________________ www.unit18.co.uk Remapping Service now available, PM for details.

25-09-2005, 10:36	#8
VRStu Txt Spk Police Join Date: Dec 2004 Location: Hampshire Posts: 20,840 Members Car: Audi S3 Thanks: 145 Thanked 998 Times in 894 Posts	They normally have it on the bottom of the invoice too. __________________ Stu Stu's Websites - http://www.fabia-vrs.com & http://www.octavia-vrs.com Stu's Car - 2008 Audi S3 - Ibis White, Black Optics Pack, Privacy Glass, Auto Bi Xenon Headlights, Rain Sensing Wipers, Bose Sound System, Ipod Prep, GSM Phone Prep, Flat Bottom Multi Function Steering Wheel, Electric Folding Mirrors, Acoustic Parking, Cruise Control, Interior Light Pack, Non Smokers Pack. SWMBO's Car - 2008 Seat LEON TDi Stylance, Black Magic, Sports Pack, Rear Parking Sensors. Something for Weekend - A Patio

25-09-2005, 11:16	#9
Glider Briskodian Join Date: Aug 2004 Location: Central Scotland Posts: 2,432 Members Car: Thanks: 5 Thanked 50 Times in 31 Posts	Unless you were advised by the "parts advisor" that you'd also need this bit. __________________

25-09-2005, 12:55	#10
devonutopia Mongreller Join Date: Apr 2003 Location: Exeter / Devon Posts: 30,086 Members Car: Skoda Fabia Mongrel Images: 5 Thanks: 75 Thanked 350 Times in 293 Posts	I kind of thought Skoda would just send it back to the main packing place all the bits come from, until someone else wanted to make a special order for this part. If it has to stay on the dealer's parts shelf then I see their point... Its not even been removed from the knotted plastic bag, so as new as it comes. C'est la vie. Maybe I'l make more than RRP on ebay with it, seems the fashion these days. __________________ Jason - Only a Skoda. Custom Fabia Bonnet Lifter Kits - £45! Click Me. Cheesy bonnet lifter video to "raise me up" http://www.youtube.com/watch?v=hMnGECEi5Oc See the mongrel's 260bhp Dyno Video!

25-09-2005, 12:57	#11
ag.morley Insecure Join Date: Sep 2004 Location: right on track........ Posts: 4,938 Members Car: Volvo 2.4 T SE XC70 Auto running on LPG Thanks: 13 Thanked 79 Times in 33 Posts	Sell the Knotted Plastic Bag on e-bay and Chuck the part in for free __________________ I now own a Volvo 2.4T Automatic V70 XC 4 wheel drive, Estate, running on LPG......In a Lovely shade of Gold---THE BATTLE TANK "BRISKOLVO ".......THE UK'S ONLY MEMBER......." IT'S THE WAY FORWARD "

25-09-2005, 12:58	#12
Lummox Cupra Bush King Join Date: Sep 2003 Location: Newport Pagnell Posts: 22,430 Members Car: Mk2 Golf GTi 16v and building a 20VT MK2. Images: 2 Thanks: 22 Thanked 747 Times in 627 Posts	Special ordered parts are non uk stock so come from factory i.e Czech republic. __________________ www.unit18.co.uk Remapping Service now available, PM for details.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Skoda and VW part number help required.	logiclee	General Car Chat	5	07-06-2005 16:40
Skoda - no laughing matter!	plumsoul	General Car Chat	7	07-01-2005 00:17
Recent Skoda News from India	DGW	General Car Chat	5	05-01-2004 15:19
Learn From My Problems Pt 2	funkyjutel	General Car Chat	5	16-05-2003 11:45

Skoda won't take back a part!

Skoda won't take back a part!

Similar Threads