First Service Today

Rondo · 04-11-2003, 19:34

My RS had its first 2 year / 20k service today but I'm a bit unsure about what the dealer is telling me

1 I requested it remain on variable servicing after they tried to get me onto fixed when booking it. The invoice clearly shows "carry out 20k mile service (variable service) - supply long life oil" but they have filled it with 5w-40 oil at £7 a litre. They tell me that that is Skoda's own oil and is the correct oil for variable servicing but everything I have looked at says the oil for variable servicing is 0w-30 and that it is much more expensive than that. Have Skoda changed their oil recently?

2 They have not put the next service sticker on the dash like they are supposed to but have completed the service book stating that the next service is due in 10k miles or 12 months. When I queried this they said I can just ignore it - why didn't they put 20k or 24 months?

3 The service book shows that the brake fluid should be changed every two years but they have ticked the "no" box to this in the service book. Haven't queried this with the dealer yet but should it not have been changed? Surely I can't go 4 years without a change of brake fluid?

Would appreciate your comments

I would also mention that in all the services I've had done over the years on various makes of car this is the first time a dealer hasn't given it a courtesy wash / hoover

the_ape · 04-11-2003, 20:03

My furby is one the variable service schedule, is it 2years or when the light comes on, dealer tolde me 12 months or light (perhaps a diesel thing). And I was told that the variable service needs a different sensor to the standard service.... Last I heard your tight 0w-30 is the variable oil (other half's car started on variable service but I had it switched over last service as it wont be doing the milage it had been).... but could have changed recently....

***DGW*** · 04-11-2003, 20:10

1. All the VW spec 503 00 oils that I know of are 0W-30. Ask the dealer to confirm (ie prove to your satisfaction) that the Skoda-branded oil put in meets that spec. If it doesn't, get the oil and filter changed and report the dealer to Skoda UK.

2. Get the dealer to correct the entry in the service schedule, put a sticker on the side of the dash, and satisfy you that the car has actually been set for variable servicing. Go to another dealer and have the car checked on their VAG1551/2 if you are not satisfied that your dealer is telling the truth. If they aren't, report them to Skoda UK.

3. The car is due a brake fluid change every 24 months. The service schedule says that this should be carried out during Inspection Service, if possible. This gives the dealer some leeway to wriggle out of doing it with your 2 year/20K service if that came before 24 months have elapsed, but makes no sense from a customer's point of view.

It doesn't sound as if the Service Manager is on the ball. His/her job is to set your mind at rest, not to leave you feeling dissatisfied. BTW, which dealer is it?

***Neo_VR*** · 04-11-2003, 20:29

Quote:

Originally Posted by the_ape

My furby is one the variable service schedule, is it 2years or when the light comes on, dealer tolde me 12 months or light (perhaps a diesel thing). And I was told that the variable service needs a different sensor to the standard service.... Last I heard your tight 0w-30 is the variable oil (other half's car started on variable service but I had it switched over last service as it wont be doing the milage it had been).... but could have changed recently....

Errm hang on.. as far as i know, the Fabia vRS is fixed servicing only!

the_ape · 04-11-2003, 20:58

Dealer has changed the monitor sensor and put it on the variable service plan, Definatly as I have the little sticker and everything

Rondo · 05-11-2003, 14:10

Thanks for your comments

I will be taking this up with the dealer again (won't say who just yet in case it is me in the wrong).

**robmawer** · 05-11-2003, 14:55

Quote:

Originally Posted by Neo_VR

Errm hang on.. as far as i know, the Fabia vRS is fixed servicing only!

Isn't the Fab vRS the only Fabia which *can* have variable servicing?

Rob.

fen_l&k · 05-11-2003, 15:32

Surely any of the PD diesels should be capable of variable servicing??

**JaneC** · 05-11-2003, 16:40

My RS has just had its first variable service @ 18,000/15months.

The paperwork just says SLX oil (£36 for 4.5 litres) - is this likely to be the correct oil ?

Rondo · 05-11-2003, 19:42

Similar price to what was put in mine - I paid £42 for 5 litres

***DGW*** · 05-11-2003, 20:57

Quote:

Originally Posted by JaneC

The paperwork just says SLX oil (£36 for 4.5 litres) - is this likely to be the correct oil ?

Yes, and not a bad price for it either.

Stimps · 05-11-2003, 21:02

Quote:

Originally Posted by DGW

Yes, and not a bad price for it either.

That's because Jane and I both go to a very nice dealer!

Although I'm trying to stay away from them right now, otherwise i'll end up test driving the fab vRS, and I'll only end up signing my life away (again!)

Rondo · 06-11-2003, 15:18

Hmmm

Now spoken to another dealer, selected at random from Skoda UK website. They were very helpful and advise that

1 The only long life oils for variable services must adhere to VAG 503.00/506.00 or 506.01 and ALL of these are 0w-30. The 5w-40 oil (500.00/505.00 and 505.01) are only for fixed service intervals

2 The brake fluid MUST be replaced after 2 years regardless of mileage

NOT happy with my dealer

***DGW*** · 06-11-2003, 19:02

Report the dealer to Skoda Customer Service AND get him to put matters right. And repost or copy your posts in the dealer's thread in the Skoda Dealerships forum.

fen_l&k · 07-11-2003, 09:31

Quote:

Originally Posted by DGW

Yes, and not a bad price for it either.

A very good price - certainly cheaper than what my dealer charged me (although I did benefit from a £35 per hour labour rate

) The oil you can buy off the shelf at bigger Halfords branches is Castol SLX II Longlife.

SkodiRS · 07-11-2003, 11:35

Had my first service done at 20.5k.......oil used was stated as 0-30w long life oil @ £42/5litres.

Rondo · 11-11-2003, 19:17

OK

Rang the dealer and advised that I had spoken to another Skoda dealer and that the 5w-40 oil was definitely wrong. In addition I queried the brake fluid and they admitted they should have changed it but "well, you would have had to pay for that sir". I'm sorry but isn't that a bit like saying well we should have carried out a service but you would have had to pay for it so we didn't do it -are you really really sure you want us to do it!!

An hour later they rang me back and said "yes, you are right sir we have put the incorrect oil in (wait for it) we didn't know there was more than one long life oil"!!!!!!. From a Skoda main dealer. That is real scary stuff. What else don't they know

Anyway, the car was already booked in today for a small warranty claim (the centre section exhaust bracket weld had given way causing a loud rattle) so they agreed to change the oil and brake fluid all free.

In addition I made them alter the service book, check the service indicator was set correctly and confirm that the rest of last week's service was carried out to manufacturer's standards (still no courtesy wash & hoover though). However, no matter what they say I have little confidence in them and won't be using Queensborough Motors in Glasgow again.

Just in comparison, my wife's Almera GTi was in with Arnold Clark for a service on Friday and, whilst there are those that knock AC, their customer service was first class and their costs cheaper (and the car was washed and hoovered, despite being reasonably clean before the service)

An e-mail is about to go off to Skoda CS suggesting they invite Queensborough's mechanics down for some training

rich1068 · 11-11-2003, 19:27

You do right, name them and shame them. Next to a house, a car purchase has got to be one of most costly financial transactions you'll ever make. You don't want it looked after by a bunch of idiots. (Who charge £XX per hour for the pleasure.)

Quinten · 11-11-2003, 20:03

Rondo, would you mind adding to the Review section: http://www.briskoda.net/reviews/show...&cat=58&page=1 ?

Rondo · 11-11-2003, 20:20

Fabpreza · 11-11-2003, 21:31

Quote:

Originally Posted by Rondo

NOT happy with my dealer

As Denis suggested, get things put right, then use another dealer in future.
I've always found that even if you have to travel a bit, its far better than sticking with a dealer you have no confidence in to do even routine stuff.

Rob

04-11-2003, 19:34	#1
Rondo Briskodian Join Date: Dec 2002 Location: Up North Posts: 98 Members Car: 04 Octavia vRS / 04 Fabia vRS (Mrs Rondo) Thanks: 0 Thanked 0 Times in 0 Posts	First Service Today My RS had its first 2 year / 20k service today but I'm a bit unsure about what the dealer is telling me 1 I requested it remain on variable servicing after they tried to get me onto fixed when booking it. The invoice clearly shows "carry out 20k mile service (variable service) - supply long life oil" but they have filled it with 5w-40 oil at £7 a litre. They tell me that that is Skoda's own oil and is the correct oil for variable servicing but everything I have looked at says the oil for variable servicing is 0w-30 and that it is much more expensive than that. Have Skoda changed their oil recently? 2 They have not put the next service sticker on the dash like they are supposed to but have completed the service book stating that the next service is due in 10k miles or 12 months. When I queried this they said I can just ignore it - why didn't they put 20k or 24 months? 3 The service book shows that the brake fluid should be changed every two years but they have ticked the "no" box to this in the service book. Haven't queried this with the dealer yet but should it not have been changed? Surely I can't go 4 years without a change of brake fluid? Would appreciate your comments I would also mention that in all the services I've had done over the years on various makes of car this is the first time a dealer hasn't given it a courtesy wash / hoover

04-11-2003, 20:03	#2
the_ape Briskodian Join Date: Oct 2003 Location: Warwickshire, Midlands Posts: 221 Members Car: Fabia vRS / MR2 AW11 SuperCharger (import) Thanks: 0 Thanked 0 Times in 0 Posts	My furby is one the variable service schedule, is it 2years or when the light comes on, dealer tolde me 12 months or light (perhaps a diesel thing). And I was told that the variable service needs a different sensor to the standard service.... Last I heard your tight 0w-30 is the variable oil (other half's car started on variable service but I had it switched over last service as it wont be doing the milage it had been).... but could have changed recently.... __________________ Ashleigh Skoda Octavia PD140 L&K DSG Estate Skoda Fabia 1.9 PD 130 vRS MR2 AW11 SuperCharger (Now with added water injection!) MR2 AW11 N/A (Project Car, soon to be a 4AGE 20valve 4 cyl) MR2 AW11 N/A SR UK Model. My B Car My Blogsite My F1 Blogsite Feel free to add me to your list, just mention where your from

04-11-2003, 20:10	#3
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,300 Members Car: Octavia 1.8T 4X4 Estate & Fabia vRS Thanks: 51 Thanked 208 Times in 157 Posts	1. All the VW spec 503 00 oils that I know of are 0W-30. Ask the dealer to confirm (ie prove to your satisfaction) that the Skoda-branded oil put in meets that spec. If it doesn't, get the oil and filter changed and report the dealer to Skoda UK. 2. Get the dealer to correct the entry in the service schedule, put a sticker on the side of the dash, and satisfy you that the car has actually been set for variable servicing. Go to another dealer and have the car checked on their VAG1551/2 if you are not satisfied that your dealer is telling the truth. If they aren't, report them to Skoda UK. 3. The car is due a brake fluid change every 24 months. The service schedule says that this should be carried out during Inspection Service, if possible. This gives the dealer some leeway to wriggle out of doing it with your 2 year/20K service if that came before 24 months have elapsed, but makes no sense from a customer's point of view. It doesn't sound as if the Service Manager is on the ball. His/her job is to set your mind at rest, not to leave you feeling dissatisfied. BTW, which dealer is it? __________________ Denis 2002 Octavia 1.8T 4X4 turbo Estate - rebreathed on by Jabba ... 31.93mpg 2007 Fabia vRS - CC, ESP and full leather trim by Seat Surgeons ...48.57 mpg...

04-11-2003, 20:58	#5
the_ape Briskodian Join Date: Oct 2003 Location: Warwickshire, Midlands Posts: 221 Members Car: Fabia vRS / MR2 AW11 SuperCharger (import) Thanks: 0 Thanked 0 Times in 0 Posts	Dealer has changed the monitor sensor and put it on the variable service plan, Definatly as I have the little sticker and everything __________________ Ashleigh Skoda Octavia PD140 L&K DSG Estate Skoda Fabia 1.9 PD 130 vRS MR2 AW11 SuperCharger (Now with added water injection!) MR2 AW11 N/A (Project Car, soon to be a 4AGE 20valve 4 cyl) MR2 AW11 N/A SR UK Model. My B Car My Blogsite My F1 Blogsite Feel free to add me to your list, just mention where your from

05-11-2003, 15:32	#8
fen_l&k Briskodian Join Date: May 2003 Location: Deepest Fenland Posts: 2,559 Members Car: Octavia 1.9 TDI L&K Thanks: 0 Thanked 0 Times in 0 Posts	Surely any of the PD diesels should be capable of variable servicing?? __________________ Howard Octavia TDi L&K in Cayenne Member of the exclusive "Social Misfits" and "Objectionable To55ers" community

05-11-2003, 14:10	#6
Rondo Briskodian Join Date: Dec 2002 Location: Up North Posts: 98 Members Car: 04 Octavia vRS / 04 Fabia vRS (Mrs Rondo) Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for your comments I will be taking this up with the dealer again (won't say who just yet in case it is me in the wrong).

05-11-2003, 16:40	#9
JaneC Beeming Join Date: Jan 2003 Location: North Essex Posts: 3,294 Members Car: Blue Z3 Thanks: 0 Thanked 23 Times in 17 Posts	My RS has just had its first variable service @ 18,000/15months. The paperwork just says SLX oil (£36 for 4.5 litres) - is this likely to be the correct oil ?

05-11-2003, 19:42	#10
Rondo Briskodian Join Date: Dec 2002 Location: Up North Posts: 98 Members Car: 04 Octavia vRS / 04 Fabia vRS (Mrs Rondo) Thanks: 0 Thanked 0 Times in 0 Posts	Similar price to what was put in mine - I paid £42 for 5 litres

06-11-2003, 15:18	#13
Rondo Briskodian Join Date: Dec 2002 Location: Up North Posts: 98 Members Car: 04 Octavia vRS / 04 Fabia vRS (Mrs Rondo) Thanks: 0 Thanked 0 Times in 0 Posts	Hmmm Now spoken to another dealer, selected at random from Skoda UK website. They were very helpful and advise that 1 The only long life oils for variable services must adhere to VAG 503.00/506.00 or 506.01 and ALL of these are 0w-30. The 5w-40 oil (500.00/505.00 and 505.01) are only for fixed service intervals 2 The brake fluid MUST be replaced after 2 years regardless of mileage NOT happy with my dealer

06-11-2003, 19:02	#14
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,300 Members Car: Octavia 1.8T 4X4 Estate & Fabia vRS Thanks: 51 Thanked 208 Times in 157 Posts	Report the dealer to Skoda Customer Service AND get him to put matters right. And repost or copy your posts in the dealer's thread in the Skoda Dealerships forum. __________________ Denis 2002 Octavia 1.8T 4X4 turbo Estate - rebreathed on by Jabba ... 31.93mpg 2007 Fabia vRS - CC, ESP and full leather trim by Seat Surgeons ...48.57 mpg...

07-11-2003, 11:35	#16
SkodiRS BRISKODA Staff Join Date: Oct 2002 Location: darkest Hampshire Posts: 8,650 Members Car: Thanks: 0 Thanked 17 Times in 13 Posts	Had my first service done at 20.5k.......oil used was stated as 0-30w long life oil @ £42/5litres. __________________ Adrian.

11-11-2003, 19:17	#17
Rondo Briskodian Join Date: Dec 2002 Location: Up North Posts: 98 Members Car: 04 Octavia vRS / 04 Fabia vRS (Mrs Rondo) Thanks: 0 Thanked 0 Times in 0 Posts	OK Rang the dealer and advised that I had spoken to another Skoda dealer and that the 5w-40 oil was definitely wrong. In addition I queried the brake fluid and they admitted they should have changed it but "well, you would have had to pay for that sir". I'm sorry but isn't that a bit like saying well we should have carried out a service but you would have had to pay for it so we didn't do it -are you really really sure you want us to do it!! An hour later they rang me back and said "yes, you are right sir we have put the incorrect oil in (wait for it) we didn't know there was more than one long life oil"!!!!!!. From a Skoda main dealer. That is real scary stuff. What else don't they know Anyway, the car was already booked in today for a small warranty claim (the centre section exhaust bracket weld had given way causing a loud rattle) so they agreed to change the oil and brake fluid all free. In addition I made them alter the service book, check the service indicator was set correctly and confirm that the rest of last week's service was carried out to manufacturer's standards (still no courtesy wash & hoover though). However, no matter what they say I have little confidence in them and won't be using Queensborough Motors in Glasgow again. Just in comparison, my wife's Almera GTi was in with Arnold Clark for a service on Friday and, whilst there are those that knock AC, their customer service was first class and their costs cheaper (and the car was washed and hoovered, despite being reasonably clean before the service) An e-mail is about to go off to Skoda CS suggesting they invite Queensborough's mechanics down for some training

11-11-2003, 19:27	#18
rich1068 Briskodian Join Date: Nov 2002 Location: North Posts: 2,708 Members Car: Thanks: 0 Thanked 0 Times in 0 Posts	You do right, name them and shame them. Next to a house, a car purchase has got to be one of most costly financial transactions you'll ever make. You don't want it looked after by a bunch of idiots. (Who charge £XX per hour for the pleasure.) __________________ Rich. Skoda Octavia RS

11-11-2003, 20:03	#19
Quinten Crossdresser Join Date: Apr 2003 Location: fast lane Posts: 10,000 Members Car: Citroen C-Crosser 2.2HDI Thanks: 25 Thanked 40 Times in 37 Posts	Rondo, would you mind adding to the Review section: http://www.briskoda.net/reviews/show...&cat=58&page=1 ? __________________ Awooga!!!

11-11-2003, 20:20	#20
Rondo Briskodian Join Date: Dec 2002 Location: Up North Posts: 98 Members Car: 04 Octavia vRS / 04 Fabia vRS (Mrs Rondo) Thanks: 0 Thanked 0 Times in 0 Posts	Done

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