skoda customer service???

kenny · 10-06-2004, 18:30

Dear Mr Thomson

Thank you for your e-mail. I am sorry to learn about the fraying of
the seat cover in your Octavia. I regret to confirm that the replacement
of the cover cannot be covered by your vehicle's warranty because any
defect in manufacture or material would have been evident much sooner.

I regret that I can't advise you on the longevity of the seat cover
because it depends upon the manner and usage of the vehicle.

I am sorry that you are disappointed with our response, however I can
confirm that the terms of the warranty have been interpreted correctly.

Yours sincerely

Michael Canavan
Customer Service Specialist

.................................................. ..............................................
SkodaAuto Customer Service Centre

i just got this response from skoda customer care. my octy vRS seat covers are begining to fray, the car is just under 3 years old and has only done 20,000 miles!

opinions please, and where should i go from here?

***DGW*** · 10-06-2004, 18:44

The SkodaAuto New Vehicle Warranty provides that if you still remain dissatisfied having referred a warranty matter to an authorised Skoda Retailer then to Skoda Customer Service Centre, you may refer the matter to:

Consumer Affairs Department
SMMT Ltd
Forbes House
Halkin Street
London SW1X

The terms of the warranty do not in any way affect the statutory rights of the consumer.

C.J. · 10-06-2004, 19:27

Been told by my dealer that sadly Skoda will only honour a claim on seat covers for up to 6 months from new! After that it is deemed to be 'fair wear and tear'

Told them I thought that was a load of old todge personally. They aked me why I wanted to know,and I simply told them that their seem to be a lot of disgruntled owners out there. I'm not one of them yet,but if it happens within 12 months or even up to 36,I'll do a fair bit of shoving,straight to Skoda UK if needs be.
Wouldn't want to fall out with dealer like I'm on the verge of doing with Citroen at the moment.Bunch of tosspots!
You lot think you've got problems with a manufacturer,try listening to the condesending tripe that these twozzers talk.Astounding!!!
Sorry mr cj we can't do any more for you,they have all got this and that and the other faults,but they will be rectified on the mk2 version.
Feel like driving it down to Slough and shoving it through their H.Q. front window.Bunch of freaks.
Pass the guinea pig food over here please

colin

kenny · 10-06-2004, 19:33

6 months? god, what a joke eh? ive just sent them another email, when i get a reply i will have both reponses written down to allow me to take it further!

exFiesta · 10-06-2004, 19:46

steve may know someone that can help...

**JaneC** · 10-06-2004, 20:11

Seems to me that this e-mail contradicts itself. One the one hand he's saying that any fault would have become apparent earlier, in the next paragraph he's saying it depends on the manner and useage of the vehicle.

Surely you could argue that if you did 40,000 a year then the fault would have become apparent within their timescales?

ecklad · 10-06-2004, 22:37

Mine is in now for the frayed seat no hassle at all... @ 24K miles and just over a year old.... Take no crap,, keep at it...

cheers

Dazz...

gilly · 11-06-2004, 08:16

Mine is going in next week for the work to be done. Had to hassle the dealer however, cos they told me it wasn't covered. However after a breif chat with 'Joe' at C/S, who totally contradicted the dealer

he agreed it should be done FOC and that Joe would speak to the dealer direct.

Mines done 15K and is 18 months old.

Having said that they'll only cover the seat with the same material, so i can expect to go back in another 15K miles time i guess........

Keep at them - even speak to this 'Joe' lad - he seemed quite canny!

Good luck!

Gilly

**TaviaRS** · 11-06-2004, 08:18

Mine were done at 135,000 miles

C.J. · 11-06-2004, 08:55

Seems Skoda C.S's and the dealer network are not singing from the same hymn sheet then ey?
Will ring Joe laddie up I think,(you got his number dazz?) and have a damned good growl about my groaning ..in reverse only..brakes. Sound like a flamin goods train,very embarrasing when everyone spins 'round to see where the terrible din is coming from. Finding the use of handbrake instead helps.
No point in going to dealer again,cus last time I mentioned it, I got the std.Citroen line..Yeah,they all do that,you'll just have to learn to live with it. Trossachs!! colin

spinndrift · 11-06-2004, 09:19

Quote:

Originally Posted by C.J.

Seems Skoda C.S's and the dealer network are not singing from the same hymn sheet then ey?
Will ring Joe laddie up I think,(you got his number dazz?) and have a damned good growl about my groaning ..in reverse only..brakes. Sound like a flamin goods train,very embarrasing when everyone spins 'round to see where the terrible din is coming from. Finding the use of handbrake instead helps.
No point in going to dealer again,cus last time I mentioned it, I got the std.Citroen line..Yeah,they all do that,you'll just have to learn to live with it. Trossachs!! colin

Skoda are aware of this noise and expect to have a technical fix in the next four to six weeks.

C.J. · 11-06-2004, 11:54

How come Andy,that we the customers get more info from each other than from the dealers/manufacturers?
We're did you hear that you old bloodhound!! And do mitchells know about it?

exFiesta · 11-06-2004, 11:57

from all the recent CS threads, i've begun to wonder how much longer skoda will stick high in the jd power survey...

vRS_Si · 11-06-2004, 11:59

Jon was that done by Jacksons?
Mines at 42k just under 3 years old and their just starting to go now.

C.J. · 11-06-2004, 12:07

No don't get me wrong,it may be annoying,but I'm not going to spit my dummy out over it. I think it's this poxy friction material they have to use now by law. Asbestos free.
The seat isn't an issue for me ..Yet.. but who does make the perfect and great value for money car? Skoda still come closest.
Iam still chuffed to bits with mine! colin

spinndrift · 11-06-2004, 12:11

Quote:

Originally Posted by C.J.

How come Andy,that we the customers get more info from each other than from the dealers/manufacturers?
We're did you hear that you old bloodhound!! And do mitchells know about it?

Pete Burgess.

As you know mine has been in with a horrendous squeal for a few days this week. Pete said he spoke to Skoda and they have admitted there is a problem with the Furby VRS.

That was as of last night.

C.J. · 11-06-2004, 12:23

Ahh.That explains why I got sort of 'fobbed off' a month ago in a friendly sort of way mind!

Where's your stuffed duck in the boot gone mate!!

Oh and get it polished ,It's a disgrace

Must belong to the missus,but can't understand why the interior was so tidy

You must have cleaned it out ey

colin

spinndrift · 11-06-2004, 12:35

Duck is in the garage mate. Boot is full of lighting cables and rolls of gel.

The interior is always tidy - it's the Octy thats the bomb site.

C.J. · 11-06-2004, 12:52

Quote:

Originally Posted by spinndrift

Duck is in the garage mate. Boot is full of lighting cables and rolls of gel.

The interior is always tidy - it's the Octy thats the bomb site.

I shouldn't ask cus it could be personal,but what's the gel for

Don't answer if you don't want to!!

Ey I noticed your seat bolsters looked fine with 10k+ on the clock. Have they been replaced or original? colin

spinndrift · 11-06-2004, 13:06

Drivers seat has been replaced this week, but the old one had bugger all wear. There is three of us to work and back in the car each day and not had any issue with wear and I'm a big chap - seats just get dirty.

Gel is lighting gel (sometimes known as filter) - the coloured stuff you put in front of stage lights to get different colours if using un-intelligent lights.

I think you're stalking my car!!!!

C.J. · 11-06-2004, 13:25

Sounds all very interesting mate!

Was just in there on Wedn. collecting some paint for one of their cussys,and just COULDN'T resist a quick ganders looking for the duck (groan)..sorry fellah,tell me I'm a nosey old git if you want,but I bet you'd have done the same!

colin

spinndrift · 11-06-2004, 13:28

I'll put the duck back in for next time - it's insides are coming out due to repeated attacks from the dog so it looks a little bald and deformed.

lfc958 · 11-06-2004, 20:54

I have spoken to Mr Canavan, he is the head of customer services, Nice bloke, but seems to rely on other areas for infrmation. He didn't know about the skoda merchandise site.

Sad isn't it the main area for customer information, is so badly informed. No communication

10-06-2004, 18:30	#1
kenny Briskodian Join Date: Sep 2003 Location: Scotland Posts: 3,795 Thanks: 1 Thanked 1 Time in 1 Post	skoda customer service??? Dear Mr Thomson Thank you for your e-mail. I am sorry to learn about the fraying of the seat cover in your Octavia. I regret to confirm that the replacement of the cover cannot be covered by your vehicle's warranty because any defect in manufacture or material would have been evident much sooner. I regret that I can't advise you on the longevity of the seat cover because it depends upon the manner and usage of the vehicle. I am sorry that you are disappointed with our response, however I can confirm that the terms of the warranty have been interpreted correctly. Yours sincerely Michael Canavan Customer Service Specialist .................................................. .............................................. SkodaAuto Customer Service Centre i just got this response from skoda customer care. my octy vRS seat covers are begining to fray, the car is just under 3 years old and has only done 20,000 miles! opinions please, and where should i go from here? __________________ Ive seen a lot of good things die and im in an over emotional way So please hand me the bottle I think im lonely now, and please give me direction I think the hurt has set in, and I don’t feel nothing

10-06-2004, 18:44	#2
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	The SkodaAuto New Vehicle Warranty provides that if you still remain dissatisfied having referred a warranty matter to an authorised Skoda Retailer then to Skoda Customer Service Centre, you may refer the matter to: Consumer Affairs Department SMMT Ltd Forbes House Halkin Street London SW1X The terms of the warranty do not in any way affect the statutory rights of the consumer. __________________ Denis 2002 Octavia 1.8T 4X4 turbo Estate - rebreathed on by Jabba ... 31.93mpg 2007 Fabia vRS - CC, ESP and full leather trim by Seat Surgeons ...48.57 mpg...

10-06-2004, 19:33	#4
kenny Briskodian Join Date: Sep 2003 Location: Scotland Posts: 3,795 Thanks: 1 Thanked 1 Time in 1 Post	6 months? god, what a joke eh? ive just sent them another email, when i get a reply i will have both reponses written down to allow me to take it further! __________________ Ive seen a lot of good things die and im in an over emotional way So please hand me the bottle I think im lonely now, and please give me direction I think the hurt has set in, and I don’t feel nothing

10-06-2004, 20:11	#6
JaneC Beeming Join Date: Jan 2003 Location: North Essex Posts: 3,293 Thanks: 0 Thanked 23 Times in 17 Posts	Seems to me that this e-mail contradicts itself. One the one hand he's saying that any fault would have become apparent earlier, in the next paragraph he's saying it depends on the manner and useage of the vehicle. Surely you could argue that if you did 40,000 a year then the fault would have become apparent within their timescales? __________________ Jane.

10-06-2004, 22:37	#7
ecklad Briskodian Join Date: Feb 2003 Location: Shamone Mother F*****r Hi Hi Posts: 727 Thanks: 0 Thanked 0 Times in 0 Posts	Mine is in now for the frayed seat no hassle at all... @ 24K miles and just over a year old.... Take no crap,, keep at it... cheers Dazz... __________________ Blackadder Quote of the Year ! ( I don't change it often) Blackadder: Baldrick, have you no idea what irony is? Baldrick: Yes, it's like goldy and bronzy only it's made out of iron. 03 reg Magic Black Octavia vRS, standard well apart from, Pagid FR pads, 225x45x17 Toyo Proxies T1-R.

10-06-2004, 19:27	#3
C.J. Briskodian Join Date: Mar 2004 Location: --- Posts: 3,288 Thanks: 0 Thanked 0 Times in 0 Posts	Been told by my dealer that sadly Skoda will only honour a claim on seat covers for up to 6 months from new! After that it is deemed to be 'fair wear and tear' Told them I thought that was a load of old todge personally. They aked me why I wanted to know,and I simply told them that their seem to be a lot of disgruntled owners out there. I'm not one of them yet,but if it happens within 12 months or even up to 36,I'll do a fair bit of shoving,straight to Skoda UK if needs be. Wouldn't want to fall out with dealer like I'm on the verge of doing with Citroen at the moment.Bunch of tosspots! You lot think you've got problems with a manufacturer,try listening to the condesending tripe that these twozzers talk.Astounding!!! Sorry mr cj we can't do any more for you,they have all got this and that and the other faults,but they will be rectified on the mk2 version. Feel like driving it down to Slough and shoving it through their H.Q. front window.Bunch of freaks. Pass the guinea pig food over here please colin

10-06-2004, 19:46	#5
exFiesta Torque is cheap Join Date: Mar 2003 Location: Reading, Berkshire Posts: 589 Thanks: 3 Thanked 5 Times in 5 Posts	steve may know someone that can help...

11-06-2004, 08:16	#8
gilly Briskodian Join Date: Jan 2004 Location: North East (Canada just now!) Posts: 204 Thanks: 0 Thanked 0 Times in 0 Posts	Mine is going in next week for the work to be done. Had to hassle the dealer however, cos they told me it wasn't covered. However after a breif chat with 'Joe' at C/S, who totally contradicted the dealer he agreed it should be done FOC and that Joe would speak to the dealer direct. Mines done 15K and is 18 months old. Having said that they'll only cover the seat with the same material, so i can expect to go back in another 15K miles time i guess........ Keep at them - even speak to this 'Joe' lad - he seemed quite canny! Good luck! Gilly

11-06-2004, 08:18	#9
TaviaRS Dinosaur Join Date: Oct 2002 Location: North of the Watford Gap Posts: 14,942 Thanks: 19 Thanked 42 Times in 38 Posts	Mine were done at 135,000 miles __________________ A jolly sensible Mercedes E class saloon in a rather fetching bluey grey colour. No it isn't fast, no it isn't modded, and yes, it will still eat your Fabia for breakfast. Official mobile chicane for Briskoda trackdays

11-06-2004, 08:55	#10
C.J. Briskodian Join Date: Mar 2004 Location: --- Posts: 3,288 Thanks: 0 Thanked 0 Times in 0 Posts	Seems Skoda C.S's and the dealer network are not singing from the same hymn sheet then ey? Will ring Joe laddie up I think,(you got his number dazz?) and have a damned good growl about my groaning ..in reverse only..brakes. Sound like a flamin goods train,very embarrasing when everyone spins 'round to see where the terrible din is coming from. Finding the use of handbrake instead helps. No point in going to dealer again,cus last time I mentioned it, I got the std.Citroen line..Yeah,they all do that,you'll just have to learn to live with it. Trossachs!! colin

11-06-2004, 11:54	#12
C.J. Briskodian Join Date: Mar 2004 Location: --- Posts: 3,288 Thanks: 0 Thanked 0 Times in 0 Posts	How come Andy,that we the customers get more info from each other than from the dealers/manufacturers? We're did you hear that you old bloodhound!! And do mitchells know about it?

11-06-2004, 11:57	#13
exFiesta Torque is cheap Join Date: Mar 2003 Location: Reading, Berkshire Posts: 589 Thanks: 3 Thanked 5 Times in 5 Posts	from all the recent CS threads, i've begun to wonder how much longer skoda will stick high in the jd power survey...

11-06-2004, 11:59	#14
vRS_Si Briskodian Join Date: Dec 2003 Location: Coventry Posts: 1,295 Thanks: 8 Thanked 20 Times in 20 Posts	Jon was that done by Jacksons? Mines at 42k just under 3 years old and their just starting to go now. __________________ vRS Mirror polished 9*18" Mercedes Alloys, APR FMIC, ABD TIP & CAI, Powder coated inlet manifold, Jabba Re-map, Blueflame/Pipewerx exhaust, Forge DV, KW v3 coilovers, Neuspeed ARB, S3 strut braces, bonnet lifters, Autostyl rear spoiler, Milotec rear diffuser & bumper grills, side rubbing strips removed, front and rear rubbing strips smoothed and colour coded, scuttle pannel colour coded, chrome grill colour coded, mk2 vRS badge, de-locked, tints, mk4 aero wipers.

11-06-2004, 12:07	#15
C.J. Briskodian Join Date: Mar 2004 Location: --- Posts: 3,288 Thanks: 0 Thanked 0 Times in 0 Posts	No don't get me wrong,it may be annoying,but I'm not going to spit my dummy out over it. I think it's this poxy friction material they have to use now by law. Asbestos free. The seat isn't an issue for me ..Yet.. but who does make the perfect and great value for money car? Skoda still come closest. Iam still chuffed to bits with mine! colin

11-06-2004, 12:23	#17
C.J. Briskodian Join Date: Mar 2004 Location: --- Posts: 3,288 Thanks: 0 Thanked 0 Times in 0 Posts	Ahh.That explains why I got sort of 'fobbed off' a month ago in a friendly sort of way mind! Where's your stuffed duck in the boot gone mate!! Oh and get it polished ,It's a disgrace Must belong to the missus,but can't understand why the interior was so tidy You must have cleaned it out ey colin

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11-06-2004, 12:35	#18
spinndrift Briskodian Join Date: Oct 2003 Location: Woking Posts: 6,640 Thanks: 1 Thanked 7 Times in 7 Posts	Duck is in the garage mate. Boot is full of lighting cables and rolls of gel. The interior is always tidy - it's the Octy thats the bomb site. __________________ Rev. Andy The Rallying Reverend www.miniroadrunnerrallying.co.uk Engine data aquisition is fun

11-06-2004, 13:06	#20
spinndrift Briskodian Join Date: Oct 2003 Location: Woking Posts: 6,640 Thanks: 1 Thanked 7 Times in 7 Posts	Drivers seat has been replaced this week, but the old one had bugger all wear. There is three of us to work and back in the car each day and not had any issue with wear and I'm a big chap - seats just get dirty. Gel is lighting gel (sometimes known as filter) - the coloured stuff you put in front of stage lights to get different colours if using un-intelligent lights. I think you're stalking my car!!!! __________________ Rev. Andy The Rallying Reverend www.miniroadrunnerrallying.co.uk Engine data aquisition is fun

11-06-2004, 13:25	#21
C.J. Briskodian Join Date: Mar 2004 Location: --- Posts: 3,288 Thanks: 0 Thanked 0 Times in 0 Posts	Sounds all very interesting mate! Was just in there on Wedn. collecting some paint for one of their cussys,and just COULDN'T resist a quick ganders looking for the duck (groan)..sorry fellah,tell me I'm a nosey old git if you want,but I bet you'd have done the same! colin

11-06-2004, 13:28	#22
spinndrift Briskodian Join Date: Oct 2003 Location: Woking Posts: 6,640 Thanks: 1 Thanked 7 Times in 7 Posts	I'll put the duck back in for next time - it's insides are coming out due to repeated attacks from the dog so it looks a little bald and deformed. __________________ Rev. Andy The Rallying Reverend www.miniroadrunnerrallying.co.uk Engine data aquisition is fun

11-06-2004, 20:54	#23
lfc958 500 Power Join Date: Mar 2004 Location: Kent Posts: 4,069 Thanks: 14 Thanked 25 Times in 25 Posts	I have spoken to Mr Canavan, he is the head of customer services, Nice bloke, but seems to rely on other areas for infrmation. He didn't know about the skoda merchandise site. Sad isn't it the main area for customer information, is so badly informed. No communication

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skoda customer service???

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