Disappointing Service

harveys · 07-05-2008, 21:59

Well another missed opportunity. Today my car went in for it's first 'variable' service in...at just over 10k...& 15 months old (I've done <5k in the 6 months I've had it)

I called up to book it in & asked what the cost would be (parts & labour) - was quoted £145 all in. When I turned up to drop it off before work...the garage was still all locked up.

That should have been a warning...turns out the service manager had left (maybe before he was pushed?) & even tho' someone did eventually 'open up'...I was initially told it would be another 45mins before the service desk would be manned !!! I persuaded the old guy to take the keys & check there was a job card with details of the points I wanted checked under warranty. There was a job card...but no points to check. I went thro' them again. When I called up later when the service desk opened, they had been recorded

I then received a message to call them about my car mid afternoon...they couldn't 'find' a couple of the faults....the rattle/vib under the car on acceleration at around 1000rpm (common on here?), squeak/squeel from suspension (especially drivers side) over bumps & the indicators which have a tendancy not to self cancel.

I again went thro' the problems, trying to help them locate them. An hour later I was told may car was ready to pick up.

However when I got there, of the 5 points I asked them to look at, they claimed to have resolved 1 (one, the loose drivers door trim !)...but only after I'd asked for an explaination of what had/hadn't been done. All the others were marked NFF (no fault found?)...including the misting up, that had been investigated but never resolved on the previous 4 or 5 occasions it has been in !

Then the best bit, that will be £215 please

...and when I queried it, I was told they had discounted it by £20 already....grateful?....nope thoroughly annoyed ! Rather than take my frustrations out on the lassie on the service desk...I spoke to the salesman who sold me the car & told him, I was disappointed, pssed off etc...& that I would happily sell him the car back. He assured me, he get someone to call me to get this whole thing fixed.

By the time I got home, a 'troubleshooter' had called, apologising, asking for details & a chance to fix things. He said he been brought in by the dealer group to resolve the problems they had been having at this place ! I agreed to take the car in to demo the problems...& plan to mention the cost issue...along with the fact my car was filthy when I picked it up...considering I'd just paid £215 for an oil change...I'd expected it would get a wash too !

Just realised I've gone on a bit of a rant here...yes I am pretty fed up...great car + terrible service = enough reason to change back to a decent marque if it doesn't improve.

Oh...and the door trim was loose 2hrs later !

**VRStu** · 07-05-2008, 22:03

Why not write up your thoughts in the dealers section, that's what it's for.

harveys · 08-05-2008, 13:08

Fair enough...excuse the silly question but where is that section...is it well frequented?

***ncarring*** · 08-05-2008, 13:10

Review Centre - BRISKODA - The Skoda Forum and Community

or click on "Reviews" at the top...

HTH

gregozedobe · 08-05-2008, 13:54

Quote:

Originally Posted by harveys

...yes I am pretty fed up...great car + terrible service = enough reason to change back to a decent marque if it doesn't improve.

Crappy service indeed. But wouldn't it be an easier solution to just go somewhere else for serviceing rather than change vehicles ?

harveys · 21-05-2008, 18:31

sorry...have removed & put in a new post

07-05-2008, 21:59	#1
harveys Briskodian Join Date: Oct 2007 Location: Aberdeenshire Posts: 55 Thanks: 68 Thanked 0 Times in 0 Posts	Going back in for repairs - advice please? Well another missed opportunity. Today my car went in for it's first 'variable' service in...at just over 10k...& 15 months old (I've done <5k in the 6 months I've had it) I called up to book it in & asked what the cost would be (parts & labour) - was quoted £145 all in. When I turned up to drop it off before work...the garage was still all locked up. That should have been a warning...turns out the service manager had left (maybe before he was pushed?) & even tho' someone did eventually 'open up'...I was initially told it would be another 45mins before the service desk would be manned !!! I persuaded the old guy to take the keys & check there was a job card with details of the points I wanted checked under warranty. There was a job card...but no points to check. I went thro' them again. When I called up later when the service desk opened, they had been recorded I then received a message to call them about my car mid afternoon...they couldn't 'find' a couple of the faults....the rattle/vib under the car on acceleration at around 1000rpm (common on here?), squeak/squeel from suspension (especially drivers side) over bumps & the indicators which have a tendancy not to self cancel. I again went thro' the problems, trying to help them locate them. An hour later I was told may car was ready to pick up. However when I got there, of the 5 points I asked them to look at, they claimed to have resolved 1 (one, the loose drivers door trim !)...but only after I'd asked for an explaination of what had/hadn't been done. All the others were marked NFF (no fault found?)...including the misting up, that had been investigated but never resolved on the previous 4 or 5 occasions it has been in ! Then the best bit, that will be £215 please...and when I queried it, I was told they had discounted it by £20 already....grateful?....nope thoroughly annoyed ! Rather than take my frustrations out on the lassie on the service desk...I spoke to the salesman who sold me the car & told him, I was disappointed, pssed off etc...& that I would happily sell him the car back. He assured me, he get someone to call me to get this whole thing fixed. By the time I got home, a 'troubleshooter' had called, apologising, asking for details & a chance to fix things. He said he been brought in by the dealer group to resolve the problems they had been having at this place ! I agreed to take the car in to demo the problems...& plan to mention the cost issue...along with the fact my car was filthy when I picked it up...considering I'd just paid £215 for an oil change...I'd expected it would get a wash too ! Just realised I've gone on a bit of a rant here...yes I am pretty fed up...great car + terrible service = enough reason to change back to a decent marque if it doesn't improve. Oh...and the door trim was loose 2hrs later ! Last edited by harveys; 21-05-2008 at 18:33. Reason: Changing title

07-05-2008, 22:03	#2
VRStu Briskoda Staff Join Date: Dec 2004 Location: Hampshire Posts: 19,851 Thanks: 90 Thanked 861 Times in 776 Posts	Re: Disappointing Service Why not write up your thoughts in the dealers section, that's what it's for. __________________ Stu - Freedom Pimp Stu's Websites - http://www.fabia-vrs.com & http://www.octavia-vrs.com Stu's Car - 2007 Octavia vRS, Race Blue, Xenons, Columbus Navigation, Rear Parking Sensors, Maxi Dot, Light Assist, Jumbo Box, 18" Alloys, Stu's Cruise Control & OEM Integrated Bluetooth Telephone. SWMBO's Car - 2008 Seat LEON TDi Stylance, Black Magic, Sports Pack, Rear Parking Sensors. Something for Weekend - 2002 Lotus Elise RaceTech, Gunmetal, Radio, Carpet Mats.

08-05-2008, 13:08	#3
harveys Briskodian Join Date: Oct 2007 Location: Aberdeenshire Posts: 55 Thanks: 68 Thanked 0 Times in 0 Posts	Re: Disappointing Service Fair enough...excuse the silly question but where is that section...is it well frequented?

08-05-2008, 13:10	#4
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,870 Thanks: 15 Thanked 86 Times in 74 Posts	Re: Disappointing Service Review Centre - BRISKODA - The Skoda Forum and Community or click on "Reviews" at the top... HTH __________________ Nick

21-05-2008, 18:31	#6
harveys Briskodian Join Date: Oct 2007 Location: Aberdeenshire Posts: 55 Thanks: 68 Thanked 0 Times in 0 Posts	sorry...have removed & put in a new post Last edited by harveys; 21-05-2008 at 18:38. Reason: Put in new post

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode