rotodiesel

Sounds like a design fault that VAG won't admit to - nothing unusual here.

The worst aspect of this problem is that when Skoda dealers were family businesses trading out of tin sheds, their customers were treated fairly. Now that VAG have made them build glass palaces which we all have to pay for, the corporate VAG "couldn't give a toss about the customer" has come to light.

The Internet is littered with complaints about VAG dealers - it seems Skoda have now joined the club. Honda or Toyota for me next time.

rotodiesel.

djgritt

Well, still no progress.

It seems SKoda are not budging atall, and we (work) are giving the Lease company and Skoda til Tuesday (after Bank Hol) to come to a decision before we call for legal assistance to sort it out.

I never thought, or even considered it, to get to a stage where we will need Solicitors to try to resolve it.

Its ridiculous, and im close to regretting buying it now!

Purely down to Skoda Customer Service, it is the worst i have ever seen IMO

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

GAFF

Make sure you keep us updated

__________________
GAFF





Briskoda Ireland Events, Meets & Pictures.....Race Blue Octavia MkII vRS.....Old Octavia MkI vRS

djgritt

Update;

Still not much, today was the deadline before Legal Assistance is considered.

Have been given copies of the conversations between our Manager, and the Quality Manager at the lease company -


So, there has been some progress in the background, but still, its Fecking slow, but hopefully illl have the car or a replacement back by October. Hopefully. Not holding my breath...

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MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

Dr Zoidberg

Sounds like the ****e service I now expect from Skoda , and not something that I consider to be acceptable
Did your car creak at all before it collapsed?

__________________
Alex

"I laugh in the face of danger, then I hide until it goes away"

www.drzoidberg.co.uk

djgritt

Yep service is ABSOLUTE Dog-****e IMO, even Vauxhall are better than this, and that's saying something!!

Oh and no warning of collapse, it just clunked loudly then squealed (Mount breaking/Disattaching, then Belt being rubbed and cut)

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

mcreeder

Its standard proceedure for manufactures to not admit to problems especially when it involves safety due to fear of what admitting it could have on the rest of the cars they have on the road. My old man had an issue with a badly welded wishbone that failed on his race car (wont mention the brand of italian sport car for legal reasons) they didnt want to know about it, but if you can get the suspect part to the govenment vehicle inspectorate (or even just threaten it) they will roll over pretty quickly and we also got compensation for other things damaged as a results such as a tyre that was destroyed. Just be glad it wasnt a suspension failure @ 130mph going down the pit straight at Silverstone like the one he had was.

Also we dealt directly with the factory and not the UK importer

djgritt

Suprise, Suprise... No updates. Still.

Other than the now Standard Issue "We are talking to eachother" (Skoda and Lease Company)


Oh, and someone involved is now trying to charge us daily Storage Charges!!!??!!!

Seriously getting annoyed. It's 3 months to the date on wednesday, and still not even a hint of resolution.

Kinda tempted to tell them to refund me, stick it up their **** and get a used Mondeo ST now...

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

Dr Zoidberg

Stop paying the lease and post them the keys.

__________________
Alex

"I laugh in the face of danger, then I hide until it goes away"

www.drzoidberg.co.uk

djgritt

More updates;

More email Convo;

So, today we sent in my accident report form, and all other documentation we had.
So hopefully a resolution will soon happen.

BUT, as you may have guessed now, the Insurance Inspectors kept a Bolt from the vehicle. Until today, I was unaware of this.
How kind of them to let me know EXACTLY what has been happening with my car eh?

So, there must be something substantial about this magical bolt then... i have TOLD my employer that i want to be included in all email correspondence from now on, so that i am kept informed.

And Still, the lease company havent contacted me, i think its around 4 weeks or so since they said they would...

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

Fluffmeister

Skoda are not angels by any stretch of the imagination, but some of this looks like the lease company have your cash and are probably not pushing as well as they could (to much trouble for them to sort out, they are busy getting other people into contracts).

I have found SUK to be pretty useless in the past, having to do a deal with a dealer and an RAC / VAG patrolman to get my car on the road after a coilpack failure, but my supplying dealer has been excellent.

It's time for the legal eagles to start hitting up the lease company, because there are to many cowboys in the leasing business, and these guys sound (imho) like they have a hitchin' rail outside and wear 10 gallon hats.

__________________
This is my Roomster, there are many like it but this one is mine.My Roomster is my best friend. It is my life. I must master it as I must master my life. Without me, my Roomster is useless. Without my Roomster I am useless. I must drive my Roomster true. I must drive faster than a Fabia driver, who is trying to bore me. Quoted from the Directors cut of Full Metal Roomster - 1987

Briskoda Bikers social group > Clicky

djgritt

double post... whoops

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

djgritt

I think ill go down to where it was last known to be tomorrow, get a few photos under the bonnet, and to make sure that it is still looking the same as when it happened (ie incase of any tampering...)

The dude we are in contact with from Skoda is off on holiday ATM too, so we have hit a brick wall until he returns, in a week or so i think.

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

djgritt

Well , i kinda regret going to look at it. To say im pissed off is a slight understatement. (I have been told that things have happened, when they actually havent...)

I found the car hasnt had its bodywork sorted out, even though i was under the impression it had been done... It hasnt even been booked in for repair anytime soon as far as the bodyshop guys made out... They are waiting on word from the insurance apparently. Great. They said they have had the bodywork sorted to us...

The engine mount had been removed from the car, and the engine was being supported by a block of wood and a long bolt through the pulley.

The engine mount in question is fine, it hasnt broken atall, and the rubber is intact.
But it also looks like there may have been a replacement belt put on the car at some point?! Im 100% sure mine had snapped, but the one there looks intact, albeit sheared a bit. Maybe they put a new one on and turned it over at some point, dunno.
Also, the bodywork where the mount sits looks fine.
Couldn't get into see where the mount should bolt on the engine atall, unfortunately.

Anyway, here are some pics...

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

dstev2000

Not good mate, I can see why going to visit your poor car has made you feel bad. it's like going to see an ill relative in hospital It's in a right state inside and out by the looks of it.

And it looks out of place between those cack coloured pugs

I had a somewhat similar problem some years back involving a lease co. and an uncooperative manufacturer and I totally understand how frustrating it is.

I hope some collective fingers are pulled out pretty soon.

__________________
MY08 L&K: Black-Estate-Diesel-Sunset Glass-MFD2-W8 Interior light-Colour coded door strips-LED sidelights and Puddle lights-VAG-COM fettled-Lovely!
SWMBO's: MY08 vRS TDI - Standard

djgritt

Righty some MORE updates;

Great i thought. More faffing about to come...

Then i got in from work, and checked my work emails again, and got this;


So, although still no clue as who will take the costs and responsibilty, it looks like i may have the car back by New Year... lol.

Though, by the fact Skoda are now going to start the ball rolling for repairs, i kinda get the feeling they might not be blaming us. Especially as they havent asked for any deposits pre-repairs or the like... hmmmm.

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

mdk1

It's good something is happening , now the factory is involved. When we were over in CZ last month we got speeking to a very high up Skoda bod, who thought the sound of Briskoda was a good thing, so we told him to tell that to Skoda uk, They seem to care more about Customer Service out there.

__________________
Mike.

Mine Skoda Roomster 3 TDI in matallic Anthracite Grey MK**LJK

Swmbo's Skoda Fabia 2.0I Elegance in Dark matallic Blue MK**LJK

gadgetman

LOL. Brisky could be under CZ rule soon - eh?

__________________
Lick the window of life

Why not join the Briskoda Last.fm group?

sharkrider

Just spent time reading throught this... feel for you , hope the get it fixed, and at their cost...

SUK suck in my opinion..... this should have been resolved by them giving you a new car if you ask me, considering it was about 3000 miles old! I would have rejected it.

sorry to harp on, but we all know the console bushes on the fabia vRS, polo GT and ibiza (not cupra) , are inadiquate for the job, definatley a design fault, as they fail all the time, but they wouldn't replace mine under warrenty. I now buy from another manufacturer.... they are shooting themselves in the foot with this poor customer service....

keep us updated

__________________
Fiat Grande Punto Sporting (158 bhp 314 lbs/ft) in Red....

Furby vRS , black magic,passenger airbag de-activation switch, (now gone, but not forgotten!)

djgritt

UPDATE

Out and About today, jokingly saying to the missus, "Let's drive past Skoda, see if the car's outside"

Low and Behold;



















That happened quicker than expected,
I dont think there is an engine in the car now, the front end is abotu 10 miles off the deck!

Cheered me up a little about the situation that!

__________________
MY07 Octavia vRS TDi Hatch - Black Magic - Replacement Engine, Replacement Gearbox, Replacement DPF - Colour Coded Grille Surround, De-Tangoed F&R Indicators, 'vRS' Etched Tax Disc Holder, 2nd Rear Fog, Anti-Hijack, Leaving/Coming Home Lights, Michelin PS2 Tyres - RR Proven 177.9 bhp / 289 lb/ft
www.vauxhallownersnetwork.co.uk - South Central Regional Organiser
www.freewebs.com/holebrookfarmlivery/index.htm - Horse Livery & Grazing in North Dorset

VRStu

Good news that David.

Does leave you wondering if they are expecting to pick up the tab.

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Stu