Bad Egg

Vincent Vega · 09-05-2006, 19:47

Just looked at my egg card statement Mmmmm an extra £205 which i did now spend.

..Whats the normal course of action for this they say it will be about a week before i here from them?

ap0gee · 09-05-2006, 20:27

They'll look to see what was bought, when and where, compare it to your usual spending, and decide whether or not your query is justified. I think you'd be pretty unlucky if you ended up having to pay anything, unless they could prove you'd been negligent...

I've always been very happy with egg as an aside, although I've never had anything like that to sort out - I can't imagine it's going to be too much of a problem.

heresmo · 09-05-2006, 20:35

I don't know. I'd suggest that you confirm to them in writing the disputed amount and brief details of your first telephone conversation, so that you both have a record.

Given that any bank will have to trace such a transaction and then go through authorising procedures, I personally wouldn't panic immediately. I might be inclined to ring them on Day 6 of their "week" to ensure that things were "progressing in my direction".

Others on here who have experience of this might well be better placed than I to offer comments on their experience.

Regards
Mo

09-05-2006, 19:47	#1
Vincent Vega Briskodian Join Date: Mar 2004 Location: South East Posts: 130 Members Car: Felicia Thanks: 0 Thanked 0 Times in 0 Posts	Bad Egg Just looked at my egg card statement Mmmmm an extra £205 which i did now spend...Whats the normal course of action for this they say it will be about a week before i here from them? __________________

09-05-2006, 20:27	#2
ap0gee ASZ Eternal Join Date: Aug 2004 Location: Leafy Chesh-shire Posts: 6,908 Members Car: Black Magic Fabia vRS Thanks: 360 Thanked 374 Times in 325 Posts	Re: Bad Egg They'll look to see what was bought, when and where, compare it to your usual spending, and decide whether or not your query is justified. I think you'd be pretty unlucky if you ended up having to pay anything, unless they could prove you'd been negligent... I've always been very happy with egg as an aside, although I've never had anything like that to sort out - I can't imagine it's going to be too much of a problem. __________________

09-05-2006, 20:35	#3
heresmo Briskodian Join Date: Jan 2005 Posts: 12,572 Members Car: Thanks: 52 Thanked 151 Times in 127 Posts	Re: Bad Egg I don't know. I'd suggest that you confirm to them in writing the disputed amount and brief details of your first telephone conversation, so that you both have a record. Given that any bank will have to trace such a transaction and then go through authorising procedures, I personally wouldn't panic immediately. I might be inclined to ring them on Day 6 of their "week" to ensure that things were "progressing in my direction". Others on here who have experience of this might well be better placed than I to offer comments on their experience. Regards Mo __________________

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