bloody halfords!

L-Y-K · 19-08-2006, 17:36

went in today and spoke to someone about returning my cd player i have only had for 4months payed a good £150 for it because my old one burned itself out and needed a replacement! so i spoke to the guy and he told me i couldnt have my money back- i had my recept and the box....he told me i could only have it repaired - but i had to pay for it to be shiped to the repair center!!!

why cant i have my money back or get something else!!!

i have my reciept!

ScoobyChris · 19-08-2006, 17:38

Because the warranty is with the manufacturer?

Chris

Lummox · 19-08-2006, 17:50

Exactly, you would of course filled out and returned the warranty card that come with the unit so get onto the manufactuer.

cheezemonkhai · 19-08-2006, 17:54

Sorry chris, but a consumer does not have to deal with the manufacturer, that is the shops problem and must be done at the shops expense.

Look up on trading standards:

http://www.tradingstandards.gov.uk/c...V0043-1011.txt

EDIT: Specifically this bit:

If you are claiming the remedies of repair or replacement within the first six months after purchase, it is for THE TRADER to prove that the goods conformed to the contract at the time of sale.

postmanpat · 19-08-2006, 17:56

not fit for purpose, demand your cash back, and get very vocal in the shop when its busy, be polite tho

L-Y-K · 19-08-2006, 18:08

yeah i thought i could have my money back...works in asda

cheezemonkhai · 19-08-2006, 18:15

Quote:

Originally Posted by L-Y-K

yeah i thought i could have my money back...works in asda

You can within 6 months but you have to prove it was faulty at time of sale.

However the shop has to deal with any repair for you and pay all costs associated with that.

Dr Zoidberg · 19-08-2006, 19:12

Wow , so many people getting things wrong in one thread.

1) your warranty and contract are with the retailer and not the manufacturer.
The shop can not insist you have to deal with the makers. They can not charge you for send the item away to repair

2) when something breaks while under warranty you are *not* automatically entitled to a refund. In many cases it is down to the retailer to offer a repair , replacement or refund as they see fit

3) if an item fails within the first 6 months it is down to the retailer to prove that it was not inherently faulty at the time it was made , and not the other way round.

http://www.dti.gov.uk/consumers/Fact...page24700.html

After 4 months you would almost certainly be seen to have accepted the goods in law , so the retailer can repair or replace the item (their choice) but can't charge you for this.

In practical terms , go back and demand to see the manager and state that it is unacceptable that you should be expected to pay to get something fixed under warranty. You can try asking for a refund or exchange but they don't have to give you this. Did you pay by credit card? if so contact your card company and tell them that the item is faulty and the retailer won't help. That should get a chargeback done against them or at least kick them into action

L-Y-K · 19-08-2006, 19:31

i will speak to them later in the week. dont have time to go back and forth to halfords... could i take it to another halfords? maybe they would have a friendlyer approach, i didnt speak to the maneger just a random cashire person.

Moose · 19-08-2006, 20:03

Quote:

Originally Posted by L-Y-K

i will speak to them later in the week. dont have time to go back and forth to halfords... could i take it to another halfords? maybe they would have a friendlyer approach, i didnt speak to the maneger just a random cashire person.

I suspect the cashier knows sweet FA mate.

cheezemonkhai · 20-08-2006, 07:36

yeah could try another branch.

What has gone wrong with the unit anyway?

Dr Zoidberg · 20-08-2006, 10:01

Quote:

Originally Posted by Moose

I suspect the cashier knows sweet FA mate.

Yep , they almost certainly won't have a clue on the law

lfc958 · 20-08-2006, 10:36

Dr Z beat me to it

.

IN A NUTSHELL - Your contract on purchse is with the retailer NOT the manufacturer

Johnnyc · 20-08-2006, 11:21

Quote:

Originally Posted by Lummox

Exactly, you would of course filled out and returned the warranty card that come with the unit so get onto the manufactuer.

I never bother with the so-called warranty cards tbh. In reality these cards are just a cheap way of gathering marketing information on their customers. I have never had to do anything other than provide proof of purchase when making a warranty claim. I have had companies being snotty about me not sending in the card but mention consumer rights and they quickly wise up.

L-Y-K · 20-08-2006, 14:55

Quote:

Originally Posted by cheezemonkhai

yeah could try another branch.

What has gone wrong with the unit anyway?

a sony thingy majig its stoped ejecting cds, and looses signal for the fm radio and the volume dial has stoped working...and to eject the disk i have to press the reset button...but this then gets rid of all the saved stations that cant be listend to anyway

ScoobyChris · 20-08-2006, 17:11

Did they fit it for you, or did you do it yourself? If they did it, it might strengthen your case

Chris

L-Y-K · 20-08-2006, 17:30

i havent even bent the hooks on the cage! its still as it was out of the box

Terry G · 20-08-2006, 20:42

The other point to note is that retail law often refers to the phrase 'reasonable'. In particular the context of, if a product develops a fault is it reasonable that you should accept a repair or wait for a repair to be completed based upon inconvinience caused.....
EG
Is it reasonable for a family with 3 kids to wait for their cooker to be repaired and have to wait 2 weeks for the repair to be completed?..... NO = exchange/refund (as the retailer see fit)
Is it reasonable for a person to wait 2 weeks for their In car unit to be repaired with the person having no music in their car?....YES = repair.

That said, they aretaking the p155 over the postage costs... they should either offer to reimburse your costs or send it themselves.

(nicely put by the way Dr Z)

Mike Wrightson · 20-08-2006, 21:04

Yep, DrZ is spot on

You can't be charged by the retailer to send something for repair. They may be telling you that because they really can't be arsed to do it.

Curry's / PC World cover all cost of sending units for repair under warranty, and consumer laws are part of each colleagues training. Thats one area where we should be regularly tested though

EDIT: I find a lot of Sony stuff to be sh!te though, my Sony head unit I had in the vRS quickly stopped switching between radio and CD unless I pressed the reset button. Never did get round to getting it sent for repair and when I refitted the original Skoda unit before I sold the car, It sounded way better than the Sony ever had.

Chris GB · 20-08-2006, 21:49

Halfrauds!

Schern · 20-08-2006, 23:10

I was under the impression that if something was faulty, you didn't have to accept an exchange and you could demand a refund instead?

L-Y-K · 21-08-2006, 00:21

all i want is my money back

i dont want a sony head unit no more!

Mike Wrightson · 21-08-2006, 00:32

Quote:

Originally Posted by Schern

I was under the impression that if something was faulty, you didn't have to accept an exchange and you could demand a refund instead?

That depends if enough time has passed for you to have "accepted" the goods. Many shops will deem 28 days sufficient for you to have accepted the goods. If the item fails within that time, you will most likely be offered exchange or refund. Outside of that period repair or exchange is most likely depending on the retailers policy and the individual item. If you do get a refund in those circumstances, it is either because that is the retailers policy, or it is a goodwill gesture if all else has failed.

cheezemonkhai · 21-08-2006, 10:38

I dunno if you will get your money back, you might be able to swing it.

If you want a full refund within 6 months consumer law says it is up to you to prove fault at time of sale.

If you want repair etc then the retailer has to prove the fault wasn't there at time of sale..

You have a contract of sale with the retailer not the manufacturer as can be seen from the link i posted earlier and so you are not liable for any postage costs.
I would be demanding (politely) to see the store manager and get the little oik who said you pay a roasting.

IMHO Halfords should probably do one of two things. Either repair the unit or get sony to provide an exchange unit, or offer you a refund in gift vouchers etc.

After 4 months use i would find it difficult to think you will get your money back as cash I am affriad.

Mike Wrightson · 23-08-2006, 00:01

Quote:

Originally Posted by L-Y-K

all i want is my money back

i dont want a sony head unit no more!

Best bet is to ask for a word with the Manager. Point out what the previous assistant said and the fact that he has given incorrect info by saying you have to pay for the return. This has caused you inconvenience because you've had to make more than one trip there for a simple repair matter, and you are not impressed with their customer service because of this.

This may get you a goodwill refund, or the value in gift vouchers. Either way, you win. If it's cash, you can go anywhere, if it's vouchers choose another of their units that isn't a Sony

Be firm, but polite. You are still within 6 months, so to realistically refuse the possibility of a full refund, the retailer would have to prove the fault did not exist at the time of sale. After 6 months, it would be up to you to prove the fault existed at the time of sale.

Good luck

19-08-2006, 17:36	#1
L-Y-K Briskodian Join Date: Feb 2005 Location: A30 Newquay Cornwall Posts: 4,219 Members Car: Fabia 1.9 TDI Thanks: 39 Thanked 44 Times in 40 Posts	bloody halfords! went in today and spoke to someone about returning my cd player i have only had for 4months payed a good £150 for it because my old one burned itself out and needed a replacement! so i spoke to the guy and he told me i couldnt have my money back- i had my recept and the box....he told me i could only have it repaired - but i had to pay for it to be shiped to the repair center!!! why cant i have my money back or get something else!!! i have my reciept! __________________ Fabia Bohemia Mods - 16" BBS Montreal's, Blaupunkt Rome nav, fitted front and rear areo wipers, rear OEM speakers fitted, vw damped grab handles.

19-08-2006, 17:38	#2
ScoobyChris Briskodian Join Date: Mar 2003 Location: Andover Posts: 18,198 Members Car: Fiat Panda Thanks: 15 Thanked 337 Times in 290 Posts	Re: bloody halfords! Because the warranty is with the manufacturer? Chris __________________ Holding up the traffic in a little Italian..........

19-08-2006, 17:50	#3
Lummox Cupra Bush King Join Date: Sep 2003 Location: Newport Pagnell Posts: 22,498 Members Car: Mk2 Golf GTi 16v and building a 20VT MK2. Images: 2 Thanks: 22 Thanked 761 Times in 639 Posts	Re: bloody halfords! Exactly, you would of course filled out and returned the warranty card that come with the unit so get onto the manufactuer. __________________ www.unit18.co.uk Remapping Service now available, PM for details.

19-08-2006, 17:54	#4
cheezemonkhai Briskodian Join Date: Jan 2006 Posts: 15,665 Members Car: Thanks: 123 Thanked 527 Times in 488 Posts	Re: bloody halfords! Sorry chris, but a consumer does not have to deal with the manufacturer, that is the shops problem and must be done at the shops expense. Look up on trading standards: http://www.tradingstandards.gov.uk/c...V0043-1011.txt EDIT: Specifically this bit: If you are claiming the remedies of repair or replacement within the first six months after purchase, it is for THE TRADER to prove that the goods conformed to the contract at the time of sale. __________________ Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment. Last edited by cheezemonkhai; 19-08-2006 at 17:55.

19-08-2006, 18:08	#6
L-Y-K Briskodian Join Date: Feb 2005 Location: A30 Newquay Cornwall Posts: 4,219 Members Car: Fabia 1.9 TDI Thanks: 39 Thanked 44 Times in 40 Posts	Re: bloody halfords! yeah i thought i could have my money back...works in asda __________________ Fabia Bohemia Mods - 16" BBS Montreal's, Blaupunkt Rome nav, fitted front and rear areo wipers, rear OEM speakers fitted, vw damped grab handles.

19-08-2006, 19:12	#8
Dr Zoidberg Briskodian Join Date: Jun 2003 Location: On the back of an AA truck with a failed turbo Posts: 10,761 Members Car: Octavia II 2.0 TDi Elegance Thanks: 31 Thanked 196 Times in 147 Posts	Re: bloody halfords! Wow , so many people getting things wrong in one thread. 1) your warranty and contract are with the retailer and not the manufacturer. The shop can not insist you have to deal with the makers. They can not charge you for send the item away to repair 2) when something breaks while under warranty you are not automatically entitled to a refund. In many cases it is down to the retailer to offer a repair , replacement or refund as they see fit 3) if an item fails within the first 6 months it is down to the retailer to prove that it was not inherently faulty at the time it was made , and not the other way round. http://www.dti.gov.uk/consumers/Fact...page24700.html After 4 months you would almost certainly be seen to have accepted the goods in law , so the retailer can repair or replace the item (their choice) but can't charge you for this. In practical terms , go back and demand to see the manager and state that it is unacceptable that you should be expected to pay to get something fixed under warranty. You can try asking for a refund or exchange but they don't have to give you this. Did you pay by credit card? if so contact your card company and tell them that the item is faulty and the retailer won't help. That should get a chargeback done against them or at least kick them into action __________________ Alex "I laugh in the face of danger, then I hide until it goes away" www.drzoidberg.co.uk

19-08-2006, 19:31	#9
L-Y-K Briskodian Join Date: Feb 2005 Location: A30 Newquay Cornwall Posts: 4,219 Members Car: Fabia 1.9 TDI Thanks: 39 Thanked 44 Times in 40 Posts	Re: bloody halfords! i will speak to them later in the week. dont have time to go back and forth to halfords... could i take it to another halfords? maybe they would have a friendlyer approach, i didnt speak to the maneger just a random cashire person. __________________ Fabia Bohemia Mods - 16" BBS Montreal's, Blaupunkt Rome nav, fitted front and rear areo wipers, rear OEM speakers fitted, vw damped grab handles.

20-08-2006, 07:36	#11
cheezemonkhai Briskodian Join Date: Jan 2006 Posts: 15,665 Members Car: Thanks: 123 Thanked 527 Times in 488 Posts	Re: bloody halfords! yeah could try another branch. What has gone wrong with the unit anyway? __________________ Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment.

20-08-2006, 10:36	#13
lfc958 500 Power Join Date: Mar 2004 Location: Kent Posts: 4,071 Members Car: Fiat 500 Thanks: 16 Thanked 25 Times in 25 Posts	Re: bloody halfords! Dr Z beat me to it . IN A NUTSHELL - Your contract on purchse is with the retailer NOT the manufacturer __________________ Steve Man-Bag ? Girlie Car ? - You Decide ( I have - it's neither )

20-08-2006, 17:11	#16
ScoobyChris Briskodian Join Date: Mar 2003 Location: Andover Posts: 18,198 Members Car: Fiat Panda Thanks: 15 Thanked 337 Times in 290 Posts	Re: bloody halfords! Did they fit it for you, or did you do it yourself? If they did it, it might strengthen your case Chris __________________ Holding up the traffic in a little Italian..........

20-08-2006, 17:30	#17
L-Y-K Briskodian Join Date: Feb 2005 Location: A30 Newquay Cornwall Posts: 4,219 Members Car: Fabia 1.9 TDI Thanks: 39 Thanked 44 Times in 40 Posts	Re: bloody halfords! i havent even bent the hooks on the cage! its still as it was out of the box __________________ Fabia Bohemia Mods - 16" BBS Montreal's, Blaupunkt Rome nav, fitted front and rear areo wipers, rear OEM speakers fitted, vw damped grab handles.

20-08-2006, 20:42	#18
Terry G Briskodian Join Date: Jul 2005 Location: Fareham Posts: 372 Members Car: Octy vRS Thanks: 5 Thanked 4 Times in 4 Posts	Re: bloody halfords! The other point to note is that retail law often refers to the phrase 'reasonable'. In particular the context of, if a product develops a fault is it reasonable that you should accept a repair or wait for a repair to be completed based upon inconvinience caused..... EG Is it reasonable for a family with 3 kids to wait for their cooker to be repaired and have to wait 2 weeks for the repair to be completed?..... NO = exchange/refund (as the retailer see fit) Is it reasonable for a person to wait 2 weeks for their In car unit to be repaired with the person having no music in their car?....YES = repair. That said, they aretaking the p155 over the postage costs... they should either offer to reimburse your costs or send it themselves. (nicely put by the way Dr Z)

20-08-2006, 21:04	#19
Mike Wrightson Briskodian Join Date: May 2004 Location: Carlisle, Cumbria Posts: 730 Members Car: Hyundai Coupe SIII 2.0 Thanks: 11 Thanked 35 Times in 33 Posts	Re: bloody halfords! Yep, DrZ is spot on You can't be charged by the retailer to send something for repair. They may be telling you that because they really can't be arsed to do it. Curry's / PC World cover all cost of sending units for repair under warranty, and consumer laws are part of each colleagues training. Thats one area where we should be regularly tested though EDIT: I find a lot of Sony stuff to be sh!te though, my Sony head unit I had in the vRS quickly stopped switching between radio and CD unless I pressed the reset button. Never did get round to getting it sent for repair and when I refitted the original Skoda unit before I sold the car, It sounded way better than the Sony ever had. __________________ Hyundai Coupe ! Fabia vRS - "Beastie" - A fond memory Me @ YouTube Last edited by Mike Wrightson; 20-08-2006 at 21:07.

20-08-2006, 21:49	#20
Chris GB Briskodian Join Date: Aug 2005 Location: East UK Posts: 2,588 Members Car: Mini Cooper D Thanks: 18 Thanked 43 Times in 26 Posts	Re: bloody halfords! erm spelling error? Halfrauds! __________________ Red Fabia vRS. Gone but not forgotten. Chilli Red / white Mini Cooper Diesel with dual controls. Silver 53 MR2. Mods: PPE 4>1 manifold \| PPE Mangnaflow high flow cat \| Blueflame catback exhaust \| Pikey inlet mod \| 3.0 Racing Chassis stiffening brace kit \| BC Racing fully adjustable coilovers \| TF loud. Details here My MR2 Page

20-08-2006, 23:10	#21
Schern Briskodian Join Date: Jun 2006 Location: Peterborough Posts: 712 Members Car: Fabia vRS Thanks: 0 Thanked 3 Times in 3 Posts	Re: bloody halfords! I was under the impression that if something was faulty, you didn't have to accept an exchange and you could demand a refund instead? __________________

21-08-2006, 00:21	#22
L-Y-K Briskodian Join Date: Feb 2005 Location: A30 Newquay Cornwall Posts: 4,219 Members Car: Fabia 1.9 TDI Thanks: 39 Thanked 44 Times in 40 Posts	Re: bloody halfords! all i want is my money back i dont want a sony head unit no more! __________________ Fabia Bohemia Mods - 16" BBS Montreal's, Blaupunkt Rome nav, fitted front and rear areo wipers, rear OEM speakers fitted, vw damped grab handles.

21-08-2006, 10:38	#24
cheezemonkhai Briskodian Join Date: Jan 2006 Posts: 15,665 Members Car: Thanks: 123 Thanked 527 Times in 488 Posts	Re: bloody halfords! I dunno if you will get your money back, you might be able to swing it. If you want a full refund within 6 months consumer law says it is up to you to prove fault at time of sale. If you want repair etc then the retailer has to prove the fault wasn't there at time of sale.. You have a contract of sale with the retailer not the manufacturer as can be seen from the link i posted earlier and so you are not liable for any postage costs. I would be demanding (politely) to see the store manager and get the little oik who said you pay a roasting. IMHO Halfords should probably do one of two things. Either repair the unit or get sony to provide an exchange unit, or offer you a refund in gift vouchers etc. After 4 months use i would find it difficult to think you will get your money back as cash I am affriad. __________________ Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment.

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