cheezemonkhai

To start this thread, just had autoglass out to replace the screen after a stone chip repair caused the chip to crack. Really pleased with the job they did. Very good quality of work, which is nice to see these days.

However....

The company (not AG) that did it for the dealer before had mounted the screen too high up and there were old scratches in the paint visible. This means they had scratched it and hidden it

Luckily it's just through the lacquer and there is still paint there, but that just goes with another scratch to be painted up when the time comes.

Very very annoyed at how little care people generally show for other peoples property.

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smstext

phone them, complain, tell them you have pictures and want to know what they will do about it i.e. get it repaired professionally at a body shop/paint repairer.

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Taxi 219

Yes agree create hell this is not satisfactory.Shoddy workmanship

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Paul

BJM

I would have thought that it's a bit late to complain now, as the previous repair that caused the apparent damage (note the careful wording of that statement ) was apparently carried out for a previous owner / dealer

tfboy

I had to change the windscreen on my old polo (years ago) and had it done in France where it's Car Glass, the continental equivalent of Auto Glass.

All appeared well and was well pleased with the work. Then came back to the UK and a few weeks later, did a massive car wash / jet wash session to find out I was getting wet inside the car because it was leaking

Phoned up UK AG and they then changed the windscreen over and were shocked by the lack of properly bonded glue. They told me that it was waaaaaay substandard and as a result, sent the invoice to the chaps in France

But just shows that you still get random botched jobs. Totally unnacceptable when you take it to "specialists" these days

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Xavier

cheezemonkhai

It was carried out for my dealer as part of a warranty claim against a defective windscreen by me. I complained at the time about the state of the screen and amount of glue left all over the place among other things, but obviously there was no way I could see the damage hidden under the windscreen that had been placed higher than it should be to hide the damage.

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Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment.

BJM

Sorry, misread the original post - it looked as if it had been done for the dealer before you bought it from them.

Complain like hell.

anewman

A "repair" making it crack badly is now making me wonder if I *should* get my insurance to repair the tiny stonechip I've had in the windscreen for nearly 2 years that's never changed or caused any problems.

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cheezemonkhai

The guy said to me "If the repair works it probably wouldn't have cracked anyway and if it was going to crack anyway then the repair will usually crack it".

He suggested that basically it means that a repair might work and if it does it will stop water getting in and freezing so making it larger and potentially causing problems.

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Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment.