The mystery of the missing sky channels...

Emily-Elizabeth · 24-09-2007, 19:24

We pay to have the 6 mix with sky - ie not the movies, sport and porn.

So why is it that I am losing Sky channels randomly, all the screen shows is a message saying 'No satellite signal being received'

For instance: (

= works

= doesn't work)

101 - 104 BBC through to Channel 4

105 Channel 5 however

106 Sky 1

107, 108 and But Sky 2, 3 and UKTV thumbdwn:
110 UKTV+1

111 UKTV gold

112 all the way to 131

BUT 132 UKTV Drama doesn't work

oops

I could go all the way through the channels, but you get the idea. A good 25% that should work don't!

I am going crazy because half way through a show the signal will drop out for no reason. I have tried calling customer services a while back and was told that they didn't know

Going to try again tonight, but there is a 17 minute Q to be spoken to and I can't be aresed!!

Emily-Elizabeth · 24-09-2007, 19:27

On the hold at the mo...

I have 'called at a busy time' and I have 'been placed in a Q'. Being played the Star Wars bad guy marching tune with a little woman telling me that I have been on hold longer than they would like. Rarrr!!!

Emily-Elizabeth · 24-09-2007, 19:29

I wasted my 3,000 post on Sky TV

Moose · 24-09-2007, 19:30

Quote:

Originally Posted by Emily-Elizabeth

Being played the Star Wars bad guy marching tune

I think its called something like march of the imperial guard

richie · 24-09-2007, 19:35

Yep, that'll make Em feel a whole lot better.....................

I've noticed that some channels have gone from my free view box as well

Emily-Elizabeth · 24-09-2007, 19:36

Ok... so I hold and hold and hold.

Finally a woman answers and says I have been put through to installations and told me to call again on the customer services line!!! Been given 08705404040 as the number to call and what ever sites I look at I can't find the non 0870 version.

Wardy · 24-09-2007, 19:40

LMB issue? Mis-alignment of dish? Is your box/dish 'in warranty' with Sky?

paulk22 · 24-09-2007, 19:41

Have you tried resetting your box (i.e turning it off at the wall) the other thing have you checked there is anything blocking your satalite dish.
My dad was having similar problems, sky came out to fix the problem and a tree which he planted several years ago had grown a branch near the dish and was interrupting the signal. A simple saw fixed the problem

richie · 24-09-2007, 19:48

To be honest, we had so many problems with Sky, we got rid of them.

They still like to phone up to ask us to go back, mainly when Iam trying to sleep off nights

I've developed some new swear words for such an occasion.

Odly enough, not had a call for some weeks now....................................

Emily-Elizabeth · 24-09-2007, 19:50

The box is over a year old, the dish is a non standard installation because it is shared between 3 other flats in the block. There is a big tree outside, so might be the problem.

Moose · 24-09-2007, 19:54

I don't know what channels I have, let alone which ones I'm missing, I'm so clueless at most things.

pixi · 24-09-2007, 19:57

Quote:

Originally Posted by Emily-Elizabeth

There is a big tree outside, so might be the problem.

Time to get the chain saw out Em

Moose · 24-09-2007, 19:58

Quote:

Originally Posted by pixi

Time to get the chain saw out Em

Oh no...

Emily-Elizabeth · 24-09-2007, 19:59

Quote:

Originally Posted by pixi

Time to get the chain saw out Em

Thing is, the tree has started losing its leaves... so surely that should mean I gain some channels back

All that's happened is I have lost channel 5

Moose · 24-09-2007, 20:01

Quote:

Originally Posted by Emily-Elizabeth

All that's happened is I have lost channel 5

I'm suprised you even noticed, is there anything good on it?

Emily-Elizabeth · 24-09-2007, 20:04

Quote:

Originally Posted by Moose

I'm suprised you even noticed, is there anything good on it?

Tbh, it might have been gone a while. I only notised the other day.

If I REALLY wanted to watch C5 there is always the freeview that came with the telly.

I am FINALLY settling down to watch Blue Planet that I wanted to watch on an hour ago but UKTV history doesn't work (but UKTV history plus an hour does work

)

bigal rallyred · 24-09-2007, 21:52

Call customer services again and keep complaining, threaten to cancel if they want to charge you a call out fee to check your system.
I did this with mine and they gave me a good will gesture of a free call out and the engineer changed the LNB I think it was called, but I said to the engineer that I was having software issues and I had already had a box replaced and I thought it was still the box that was at the source of all the faults and he did give me a new box in the end.

Sky are desperate for customers and if you have figures from Virgin Media when you call to threaten termination they should be more helpful.

HTH.

WW_VRS · 24-09-2007, 21:56

As for freeview, I had to rescan the box recently, some chans had moved. Dunno when exactly as I've been abroad loads and didnt watch much TV

anonymouse · 24-09-2007, 22:00

As a by the bye - our Virgin Media was playing up at tea-time
Showing 'no channels' and being a right pig in general.
Best was when I pressed remote to bring up 'Your Channels' and a message popped up saying 'Your batteries on your hand set may be failing......'
Go figure

smstext · 24-09-2007, 22:04

Quote:

Originally Posted by Emily-Elizabeth

All that's happened is I have lost channel 5

Thats no lost, its the festive channel round here with all the snow blowing across the screen

Mr Brum · 24-09-2007, 22:29

Em El, Youll most likely find that the LNB ( block on the end of the dish, is most likely at fault, (could poss be your box, but more than likely dish related) now if its a 'communal' dish, this *falls* outside the powers of a 'normal' sky engineer.. ie you would need to find out (normally via your housing management team if its apartments etc) who actually covers your dish. even tho' the other people sharing the dish may actually be receiving all of the channels, your particular part of the block may be failing.. reason that a few channels disappear rather than just one , is due to Digital Compression and the fact that anything up to 32 channels share the same amount of bandwidth

HTH

john

ScoobyChris · 24-09-2007, 22:36

You can pick up LNB's for next to nowt on eBay but you'd probably want a quad one if it's serving 4 houses. If the dish is accessible, it can be changed in about 2 mins

Chris

Mr Brum · 24-09-2007, 22:40

I can pick 'em up even cheaper than that

Loz · 24-09-2007, 22:42

Quote:

Originally Posted by Emily-Elizabeth

Tbh, it might have been gone a while. I only notised the other day.

If I REALLY wanted to watch C5 there is always the freeview that came with the telly.

I am FINALLY settling down to watch Blue Planet that I wanted to watch on an hour ago but UKTV history doesn't work (but UKTV history plus an hour does work

)

What about using the TV aerial?

channel 5 is analog

ric04vrs · 24-09-2007, 22:51

Quote:

Originally Posted by richie

Yep, that'll make Em feel a whole lot better.....................

I've noticed that some channels have gone from my free view box as well

re-scan for channels , some of the ITV and Channel 4 channels have moved/changed numbers

24-09-2007, 19:24	#1
Emily-Elizabeth Briskodian Join Date: Feb 2006 Location: Essex Posts: 3,650 Members Car: Silver Fabia vRS with cruise and 5 disk CD changer as the 6th slot has stopped working. Thanks: 21 Thanked 22 Times in 21 Posts	The mystery of the missing sky channels... We pay to have the 6 mix with sky - ie not the movies, sport and porn. So why is it that I am losing Sky channels randomly, all the screen shows is a message saying 'No satellite signal being received' For instance: ( = works = doesn't work) 101 - 104 BBC through to Channel 4 105 Channel 5 however 106 Sky 1 107, 108 and But Sky 2, 3 and UKTV thumbdwn: 110 UKTV+1 111 UKTV gold 112 all the way to 131 BUT 132 UKTV Drama doesn't work oops I could go all the way through the channels, but you get the idea. A good 25% that should work don't! I am going crazy because half way through a show the signal will drop out for no reason. I have tried calling customer services a while back and was told that they didn't know Going to try again tonight, but there is a 17 minute Q to be spoken to and I can't be aresed!! __________________

24-09-2007, 19:27	#2
Emily-Elizabeth Briskodian Join Date: Feb 2006 Location: Essex Posts: 3,650 Members Car: Silver Fabia vRS with cruise and 5 disk CD changer as the 6th slot has stopped working. Thanks: 21 Thanked 22 Times in 21 Posts	Re: The mystery of the missing sky channels... On the hold at the mo... I have 'called at a busy time' and I have 'been placed in a Q'. Being played the Star Wars bad guy marching tune with a little woman telling me that I have been on hold longer than they would like. Rarrr!!! __________________

24-09-2007, 19:29	#3
Emily-Elizabeth Briskodian Join Date: Feb 2006 Location: Essex Posts: 3,650 Members Car: Silver Fabia vRS with cruise and 5 disk CD changer as the 6th slot has stopped working. Thanks: 21 Thanked 22 Times in 21 Posts	Re: The mystery of the missing sky channels... I wasted my 3,000 post on Sky TV __________________

24-09-2007, 19:35	#5
richie The Stig Join Date: Feb 2007 Location: Heading back to Planet Wibble Posts: 3,111 Members Car: octavia vrs Thanks: 132 Thanked 42 Times in 41 Posts	Re: The mystery of the missing sky channels... Yep, that'll make Em feel a whole lot better..................... I've noticed that some channels have gone from my free view box as well __________________ Please see my advert in Members Services. Yorkshire born, Yorkshire bred, strong in the arm, thick in the head

24-09-2007, 19:36	#6
Emily-Elizabeth Briskodian Join Date: Feb 2006 Location: Essex Posts: 3,650 Members Car: Silver Fabia vRS with cruise and 5 disk CD changer as the 6th slot has stopped working. Thanks: 21 Thanked 22 Times in 21 Posts	Re: The mystery of the missing sky channels... Ok... so I hold and hold and hold. Finally a woman answers and says I have been put through to installations and told me to call again on the customer services line!!! Been given 08705404040 as the number to call and what ever sites I look at I can't find the non 0870 version. __________________

24-09-2007, 19:40	#7
Wardy 207/340 Join Date: Oct 2004 Location: Around Manchester & Cheshire Posts: 11,707 Members Car: Skoda Fabia vRS Thanks: 457 Thanked 366 Times in 354 Posts	Re: The mystery of the missing sky channels... LMB issue? Mis-alignment of dish? Is your box/dish 'in warranty' with Sky? __________________ Wardy's Fabia vRS xenons : sunroof : cruise : OEM+ "Racing is life. Anything before or after is just waiting." - Steve McQueen "If in doubt, flat out." - Colin McRae

24-09-2007, 19:41	#8
paulk22 Briskodian Join Date: Nov 2006 Location: Cheshire Posts: 251 Members Car: Megane 225 Trophy Images: 1 Thanks: 1 Thanked 7 Times in 7 Posts	Re: The mystery of the missing sky channels... Have you tried resetting your box (i.e turning it off at the wall) the other thing have you checked there is anything blocking your satalite dish. My dad was having similar problems, sky came out to fix the problem and a tree which he planted several years ago had grown a branch near the dish and was interrupting the signal. A simple saw fixed the problem

24-09-2007, 19:48	#9
richie The Stig Join Date: Feb 2007 Location: Heading back to Planet Wibble Posts: 3,111 Members Car: octavia vrs Thanks: 132 Thanked 42 Times in 41 Posts	Re: The mystery of the missing sky channels... To be honest, we had so many problems with Sky, we got rid of them. They still like to phone up to ask us to go back, mainly when Iam trying to sleep off nights I've developed some new swear words for such an occasion. Odly enough, not had a call for some weeks now.................................... __________________ Please see my advert in Members Services. Yorkshire born, Yorkshire bred, strong in the arm, thick in the head

24-09-2007, 19:50	#10
Emily-Elizabeth Briskodian Join Date: Feb 2006 Location: Essex Posts: 3,650 Members Car: Silver Fabia vRS with cruise and 5 disk CD changer as the 6th slot has stopped working. Thanks: 21 Thanked 22 Times in 21 Posts	Re: The mystery of the missing sky channels... The box is over a year old, the dish is a non standard installation because it is shared between 3 other flats in the block. There is a big tree outside, so might be the problem. __________________

24-09-2007, 19:54	#11
Moose Briskodian Join Date: Jan 2005 Location: I'm a monkey from outer space, woooooooo ahhhhhhhhh hehe hooohaa Posts: 4,938 Members Car: None Thanks: 0 Thanked 9 Times in 9 Posts	Re: The mystery of the missing sky channels... I don't know what channels I have, let alone which ones I'm missing, I'm so clueless at most things. __________________ Sunlight Silver MX-5 1.8 Sport

24-09-2007, 21:52	#17
bigal rallyred Briskodian Join Date: Apr 2005 Location: Central belt in Scotland Posts: 817 Members Car: 06 Passat TDI S Thanks: 32 Thanked 47 Times in 45 Posts	Re: The mystery of the missing sky channels... Call customer services again and keep complaining, threaten to cancel if they want to charge you a call out fee to check your system. I did this with mine and they gave me a good will gesture of a free call out and the engineer changed the LNB I think it was called, but I said to the engineer that I was having software issues and I had already had a box replaced and I thought it was still the box that was at the source of all the faults and he did give me a new box in the end. Sky are desperate for customers and if you have figures from Virgin Media when you call to threaten termination they should be more helpful. HTH.

24-09-2007, 21:56	#18
WW_VRS Escorted Estate Join Date: Nov 2004 Location: Oxfordshire/Berkshire Posts: 9,864 Members Car: Ford Escort 1.6LX + Fab Estate Thanks: 46 Thanked 85 Times in 75 Posts	Re: The mystery of the missing sky channels... As for freeview, I had to rescan the box recently, some chans had moved. Dunno when exactly as I've been abroad loads and didnt watch much TV __________________ WW --->> Project Journal (pic links in first post there) Lummox'/Ross thread on Unit18 Automotive progress on my car: here

24-09-2007, 22:00	#19
anonymouse Nuts Join Date: Nov 2006 Location: Greater Manchester Posts: 8,450 Members Car: Fabia vRS Thanks: 152 Thanked 258 Times in 192 Posts	Re: The mystery of the missing sky channels... As a by the bye - our Virgin Media was playing up at tea-time Showing 'no channels' and being a right pig in general. Best was when I pressed remote to bring up 'Your Channels' and a message popped up saying 'Your batteries on your hand set may be failing......' Go figure __________________ "Stupidity, if left untreated, is self-correcting." - Heinlein

24-09-2007, 22:29	#21
Mr Brum Briskodian Join Date: Sep 2006 Posts: 947 Members Car: Thanks: 0 Thanked 0 Times in 0 Posts	Re: The mystery of the missing sky channels... Em El, Youll most likely find that the LNB ( block on the end of the dish, is most likely at fault, (could poss be your box, but more than likely dish related) now if its a 'communal' dish, this falls outside the powers of a 'normal' sky engineer.. ie you would need to find out (normally via your housing management team if its apartments etc) who actually covers your dish. even tho' the other people sharing the dish may actually be receiving all of the channels, your particular part of the block may be failing.. reason that a few channels disappear rather than just one , is due to Digital Compression and the fact that anything up to 32 channels share the same amount of bandwidth HTH john

24-09-2007, 22:36	#22
ScoobyChris Briskodian Join Date: Mar 2003 Location: Andover Posts: 18,195 Members Car: Fiat Panda Thanks: 15 Thanked 336 Times in 290 Posts	Re: The mystery of the missing sky channels... You can pick up LNB's for next to nowt on eBay but you'd probably want a quad one if it's serving 4 houses. If the dish is accessible, it can be changed in about 2 mins Chris __________________ Holding up the traffic in a little Italian..........

24-09-2007, 22:40	#23
Mr Brum Briskodian Join Date: Sep 2006 Posts: 947 Members Car: Thanks: 0 Thanked 0 Times in 0 Posts	Re: The mystery of the missing sky channels... I can pick 'em up even cheaper than that

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