O2 Mobile Phones

cheezemonkhai · 05-09-2007, 17:10

If anyone took an O2 contract out before March this year, O2 have now started charging for 0870 and 0845 numbers.

This is a change in the terms and conditions of your contract and as such will allow you to get out of the contract. I just phoned up to ask that my contract termination period be cancelled and got offered an improved call/text bundle for £10 less than my current contract.

You must have called the 0870/0845 numbers in the last 6 months to qualify for any offers they might make you.

I find it mildly irritating that companies think they can change the terms of a contract, however in this case the recompense and good, friendly customer service mean that they get to keep a customer.

So initially a

but at the end a

to O2.

ScoobyChris · 05-09-2007, 18:11

Quote:

Originally Posted by cheezemonkhai

I find it mildly irritating that companies think they can change the terms of a contract, however in this case the recompense and good, friendly customer service mean that they get to keep a customer.

I would say for the most part they can and the gamble will likely pay off as most people won't be looking that closely at terms and conditions and will just pay the bill each month, and those that find out can be easily bought off.

So it's a

from me, I'm afraid.

Chris

cheezemonkhai · 05-09-2007, 18:37

Well everyone else already charges for these numbers so I can't complain really Chris.

05-09-2007, 17:10	#1
cheezemonkhai Briskodian Join Date: Jan 2006 Posts: 15,575 Members Car: Thanks: 111 Thanked 512 Times in 475 Posts	O2 Mobile Phones If anyone took an O2 contract out before March this year, O2 have now started charging for 0870 and 0845 numbers. This is a change in the terms and conditions of your contract and as such will allow you to get out of the contract. I just phoned up to ask that my contract termination period be cancelled and got offered an improved call/text bundle for £10 less than my current contract. You must have called the 0870/0845 numbers in the last 6 months to qualify for any offers they might make you. I find it mildly irritating that companies think they can change the terms of a contract, however in this case the recompense and good, friendly customer service mean that they get to keep a customer. So initially a but at the end a to O2. __________________ Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment.

05-09-2007, 18:37	#3
cheezemonkhai Briskodian Join Date: Jan 2006 Posts: 15,575 Members Car: Thanks: 111 Thanked 512 Times in 475 Posts	Re: O2 Mobile Phones Well everyone else already charges for these numbers so I can't complain really Chris. __________________ Cars make CO2 and trees absorb CO2. By driving your car you're feeding a tree and helping the environment.

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