DGW

DGW

Originally posted by Alex - Mon Nov 17, 2003

i personally would never use this garage again i had heaps of trouble from them, to the point where i almost considered buying a vauxhall astra!
I bought a Fabia off of them last year after having so much grief i ended up trading it in for an Octavia, at a different garage after 3 or 4 months.
Aftersales care is a major issue with this garage, i had the car independantly inspected, collected the car and found a dent in the C pillar, scratching to the L hand front window glass, all of which they blamed on me and said i must have done it, i rung up my inspection company and they said if it was not on the inspection sheet it was not on the car. Clock garage just refused to do anything and the customer service manager got very aggresive and started effing and blinding i had to walk away. They had not done any remedial work to the car of issues noted in the inspection, apart from a service and change the front pads and discs the cosmetic issues to be resolved as part of the sale were :-
Rear tailgate was rusting - This was never resolved first it was going to be a new tailgate, but they needed approval from Skoda UK before going ahead, then they were going to send it to a bodyshop but this never happened, just unending promises to fit it in by the end of the week.
Swapping the wheel trims- The front wheel trims were scuffed to hell so they agreed to swap them, when they realised they didnt have a classic Fabia on the lot to swap them over they denied having ever having agreed to swap.
The Valet was carried out by a five year old without a clue as to how to clean a car it was filthy.
Extra issues i had with the car were-
The wipers were knackered yet still passed the MOT?
I took the car into Clock to have the front wheel bearings replaced. They never removed the zip ties from the wheel trims so how could they remove the wheels? I assume they never changed the wheel bearings and just greased them or something.
When i collected my car the next day they had left the passanger window open over night and it had been raining so was damp inside, there were oily hand marks over the bonnet and steering wheel and the car had been left unlocked overnight, their response was "oh sorry".
When i collected the car for the first time it ran out of petrol before it got to the service station, i was finally able to get a tenners worth of petrol out of them just before i sold the car.
It just goes on and on poor customer service, poor communication, overinflated parts prices.
To sum up now you have bought your car take it to any other garage round here apart from Clock, i can personally recommend Halls of Ruddington, Bickertons of Sheffield and Gordon Lamb of Chesterfield.

DGW

Originally posted by Dave C - Sun Feb 22, 2004

where do i start ive had lots of new cars and this garage is the worst they scratched my new car,did a bad repair on a water leak,then when i went back with paint issues on my Vrs they told me i should expect that its a cheap car!! and they talk to you like a twa! I cauld go on all day about this garage as this was just the start.

DGW

Originally posted by britney - Mon Jan 17, 2005

I've always had a pretty good service from them. I didnt get the car from them, as its supplied by a lease company, but its always serviced by Clock. I can usually get it booked in within 3 or 4 days, they always check round it for dents & scratches before you leave it & always provide a decent service. They also report back to me when i collect it if anything else is wrong (chip in windscreen, missing wheel nut covers etc). They also always fill my washers up & leave me the rest of the washer fluid bottle in the boot for me... saves me buying it i s'pose..? Good service really - better than Vauxhall or Ford in my opinion.

DGW

Originally posted by Andy vRS - Tue Aug 2, 2005

bought my car [Fabia vRS] for about £800 less than my local dealer [Gordon Lamb's who are *****].


This is a bonus, but the buying, delivery process etc could not have been smoother.


But unfortunately my car has had teething problems and has been in and out of my local dealer [Gordon Lambs] for quite sometime now, and each time have been unable to get to the bottom of my mystery knocks and rattles. The cost to me has been 2 front tyres prematurely wearing and being replaced at circa 4000 miles. The response I got from Skoda [but via Lambs] was 'it's a sports car - unlucky'. So I was £200+ worse off and still had rattles and knocks despite having 3 shocks, anti roll bar bushes and drop links; oh and a new back box.


So I contacted Skoda to ask how I go about rejecting the car. They told me to take the car the dealer that I bought it from - which was Clock, but unfortunately for me 40 miles away.


But I booked the car in, and they arranged for the foreman to go out with me in the car, to listen for the knocks, bumps and rattles. So already I was being taken far more seriously. So Clock had my car from Thursday to Monday just gone - and found that Lambs had not fitted any of the parts correctly and found an alien bolt within the suspension system that had been dropped there !!!!!!


So I called Skoda and went nuts - and once again I was taken seriously and I discovered they had put calls in and referred my case to upper management within skoda customer services. This case is on going.......


So I collected my car yesterday, and was handed x2 A4 sheets of paper detailing everything that had been done to the car, and an explanation as to what and why they had done what they had done. They then asked that I take the car and see how it is.........


So within 20 miles I discover all is not perfect and in fact my gremlin noises have returned, however, I was very happy with the level of service, and thus very calm when giving the service advisor the bad news.


He immediately asked that I return the car at a convenient time and date for me, where the foreman and the after sales director will be waiting to discuss the problems, go for a ride in the car and take it from there..............


So would I recommend clock ? - oh yes. They are one of the best dealers I have experienced in a long time - 2nd to Porsche Nottingham !


Andy

salamagundi

Bought my new Fabia estate from Clock Garage a month ago. Premises clean, salesman (Vick Sandhu) helpful, sensible part-exchange price for our 2 old cars. Car was delivered in good condition with all extras specified fitted properly. Very pleased with Fabia, no rattles, drives well.

Liftruckman

As Alex says earlier-Aftersales care from this dealer leaves alot to be desired,had my Fabia VRS from them new and when the washer jets moved and would only spray onto the (parked) wiper blades,they told me it was a 'characteristic' of the car!!!!
So I bought my Octavia VRS TDi from another dealer,who was,unfortunately,too far away when problems started,so I had to use Clock again-and no,things hadn't really changed,as they didn't follow the paper trail properly,and my opinion is that they added to my problems!!!!!

Shan't bother again

Richierich32

If I was asked to summerise Clock Garage Derby in one word I would say - POOR.

Unhelpful sales staff and an arrogant approach to after service seems to be there mantra at Clock.

I'm beginning to regret buying a new car from them, wish I'd waited until Autotraders had got the vRS I was after..

My advise, steer clear.