Dennis Horton & Son - Lincoln

***DGW*** · 13-10-2005, 13:54

Dennis Horton & Son
Kingsley Road
Lincolnfields
Lincoln
LN6 3RS

01522 508650

New Car Sales
Authorised Repairer

***DGW*** · 13-10-2005, 20:26

Originally posted by dsemuk - Sat Nov 6, 2004

Dennis Horton & Son are a true family business, three generations of the Horton family are involved in the business. When we first went to test drive a diesel Fabia, they didn't have the model we were interested in available, but a member of the family was driving that particular model. The keeper was asked to pop down to the dealership, with the car, so we could take it for a test drive!

The test drive was of a reasonable distance and time, so we could both (my partner & I) both get a proper feel for the car and travel on different types of roads etc. On the return to the dealership we were allowed plenty of time to “play” with the car, without anyone hassling us. We took brochures etc. away without any pressure to sign on the dotted line. Returning to the dealership the following week (after we had decided to buy), we went to see what cars were available from stock and also to see if the car we wanted would be a factory build. After deciding on the options colour etc. and all the paperwork been filled out, we went outside only to walk past a Fabia vrs. I passed a comment that it was a shame it was not a diesel, the dealer principle smiled and went to get the keys

So after two visits lengthy visits, searching a length for a Fabia TDi to meet our specifications then scrapping that because we went for a Fabia vrs instead.

They have now moved to a posh new building on Lincolnfields Ind. Estate (south side of Lincoln). Quite a commitment for a family business, but very convenient for the A1 because the A46 from Newark upon Trent to the southern part of Lincoln is now all dual carriageway.

Having visited the dealership several times now (not for any faults, but to get things like engine oil, washer fluid, a paint pen for correcting stone chips and a rear wiper after someone decided to break ours off), what can I say. They are always friendly and always have time to stop and talk. A true family business. Long may it continue.

If you are used to dealing with the type of dealership which is part of a large chain, you will be pleasantly surprised how a family business treats it's customers.

kentzer · 30-03-2006, 10:16

I've just bought my used Octavia from Hortons, and was very impressed with the service. The sales guy was really attentive - spent about 2 hours with me when I popped in to have a quick look at the vRS estate they had. Well worth it for him though, as I bought it! I was looking for an elegance 4x4 estate at the time...

2 weeks later, I got a follow up call from the salesman (Bryan) checking that everything was ok.

Well impressed - I've bought similarly aged (and newer) cars from main dealers before (Land Rover, VW - twice), and all they want to do is get the box signed and move onto the next customer (normally one buying a new car).

The new showroom is really nice - quite fun watching the merc dealer next door - an AA truck came in with a virtually brand new merc on the back while I was enjoying my coffee!

I'd go back for servicing, but I live about 2 miles from Bickertons in Sheffield, so I'll probably go there.

Cheers

Ben

alltorque · 17-11-2006, 20:05

Moved to Lincoln from Essex................ah, sweet relief !! Used Horton's for service and been very impressed. Rather like the "family feel" at T A Porter & Son in Copfold, (Essex), but in a super-smart set-up. Next Skoda will almost certainly be sourced from what is now, happily, my local dealer.

niallyp · 16-12-2006, 18:12

moved down to lincoln form glasgow. my 3rd dealer my car has been in to.

phoned with problem - they didnt book me in they said just turn up so they could have a look. I duly did, they went to have a look and 45 mins later my washer bottle was holding water and my car had the last 9 weeks of grime cleaned off - even the spokes of my wheels were clean! result

all warrantied so didnt lose any ££££ form xmas shopping fund.

not bad for "just having a look at the problem"

will deffo be returning here.

incidently they had leaflets in the waiting area for plugin units similar to tunit boxes.....

ACSC · 18-12-2006, 15:31

Use these guys to service the wifey's fabia.
AC

maxcars1 · 18-12-2006, 22:26

Seems like an advert worth looking into. Does anyone know their labour rates?

niallyp · 19-12-2006, 08:05

all the servicing is fixed price but as for hourly rates on repairs etc i have no idea as mine was warranty work.

the price for a vrs 20k service is £239, thats all i looked at as i have that next month

VRS_RICHIE · 21-12-2006, 15:43

I have nothing but praise for horton skoda i bought my car from them, and the whole process was done very carefully, and was also given the demo car for a few days while mine was being prepped.

Rustle · 09-05-2007, 15:08

Just want to say that Hortons are Very proffesional & friendly. I bought my Fabia from them only last week the service was excellent, certainly the best main dealer I have ever dealt with. I have today taken the car back with a few things & yet again excellent, parts are on order & there was no challenge at all on the minor issues with my car.
All I can say is if you havn't tried them you should.

Well done Hortons, keep it up.

ACSC · 09-05-2007, 15:26

Good to hear someone else who has had good service, our Furby had its 3 year service the other week, a very easy experience!!
ACSC

niallyp · 15-07-2007, 11:44

hmmm. skoda dealer of the year 2006. can see why. another small snag with the furby - coil light flashing and no cruise. **** i thought, engine going to self destruct. quick call to horton's and they diagnosed the brake switch problem straight away. I got to Hortons about an hour later where the switch was changed and the car cleaned. No longer have the skoda but with there were more dealers like these guys

monkster · 31-07-2007, 17:15

I called in at Hortons recently as I am considering an Octavia estate,I spoke to a salesman who was completely disinterested in me and wandered off to speak to a female customer who appeared in the showroom.Lost a possible sale there then!Bad service.

L&KDET · 13-08-2007, 11:13

A bit late now, but only just got back home, We got our Octy L&K about 2 weeks ago, and they were great, we had problems with Lincoln DVLA, who were useless, but Hortons got it sorted for us nad we got our car. Very pleased with car and dealer, I would recommend them, and use them again.

VRSBUZZ · 13-08-2007, 11:25

Im a technician and MOT tester and use Hortons for my genuine parts etc when I need any for my Fabia. Know some of the staff there and trained at college years ago with one of the lads who works in parts. Very proffessional outfit who always treat me well! Even when im just there to see parts they will offer me tea and biscuits while I wait! Have no hesitations in using Dennis Horton and Sons, Lincoln probably the best garage ive ever used and Ive worked for many of the others in Lincolnshire whose service is definately sub standard in comparison to Hortons.

Steve

alltorque · 29-08-2007, 17:42

Was back in Horton's today to get a new offside mirror glass for the Furby, plus the black cap at the base of the mirror housing, (smashed by a friendly local HGV). Parts supplied and fitted, (in minutes and no labour charge). Top people - apart from not letting me go home with the Octy L&K estate they have in the showroom !! And I did ask nicely.

Truly a great dealership.

niallyp · 02-09-2007, 21:16

Quote:

Originally Posted by charlie Brennan

we had problems with Lincoln DVLA, who were useless

not the only one who thought that!!!!! sorry, a bit off topic but 2 months to sort a retention certificate

least dealerships have some shove behind them

Nud748 · 14-10-2007, 22:23

1st class service from these people, nothing to much trouble,as my work involves keeping the punters happy i expect to be looked after and they did, highly recomended

monkster · 07-03-2008, 21:32

I bought an Octavia recently the people I bought it off Evans Halshaw in York lost the key for the locking wheel nuts.I took the car to Hayseldens in Doncaster where I live, they did not have a key to fit.So I went to Hortons what a refreshing change, the wheel nuts were taken off and I even had a drive in the Fabia demo.I will be using them again even though it it 40 miles from me. Well recommended.

ACSC · 11-03-2008, 21:07

Our furby is due its 40,000 service soon so ringing Hortons for a price soon
ACSC

2SkodaFamily · 12-03-2008, 13:22

Went to see a used car there and was treated extremely well. They responded to my web inquiry within a couple of hours (at 10pm!) and I had a follow up call at start of business the following morning.

Very efficient and friendly. I was almost sorry not to buy the car I saw, but I'd narrowed my search to 2 and the other dealer's car was L&K 130, so no comparison really.

The salesman even offered to deliver the car over 70 miles (each way!) to my house which was something I hadn't even considered. I now understand that this is supposed to be standard with Skoda (nationwide delivery) but wasn't brought up by the place I bought my L&K from. At the time I was astounded by this offer.

I made a point of emailing them and congratulating them on their level of service and attention.

Will consider them for sure when getting the next car. Would heartily recommend them based on my experience so far.

13-10-2005, 13:54	#1
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Dennis Horton & Son - Lincoln Dennis Horton & Son Kingsley Road Lincolnfields Lincoln LN6 3RS 01522 508650 New Car Sales Authorised Repairer

30-03-2006, 10:16	#3
kentzer Briskodian Join Date: Mar 2006 Location: Sheffield Posts: 63 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Dennis Horton & Son - Lincoln I've just bought my used Octavia from Hortons, and was very impressed with the service. The sales guy was really attentive - spent about 2 hours with me when I popped in to have a quick look at the vRS estate they had. Well worth it for him though, as I bought it! I was looking for an elegance 4x4 estate at the time... 2 weeks later, I got a follow up call from the salesman (Bryan) checking that everything was ok. Well impressed - I've bought similarly aged (and newer) cars from main dealers before (Land Rover, VW - twice), and all they want to do is get the box signed and move onto the next customer (normally one buying a new car). The new showroom is really nice - quite fun watching the merc dealer next door - an AA truck came in with a virtually brand new merc on the back while I was enjoying my coffee! I'd go back for servicing, but I live about 2 miles from Bickertons in Sheffield, so I'll probably go there. Cheers Ben __________________ VW Touran Sport 140TDi (with Octavia Boot Net) Renault Clio Expression dCi Just waiting for Skoda to produce a Touran clone

17-11-2006, 20:05	#4
alltorque Briskodian Join Date: Jun 2005 Location: Lincoln Posts: 84 Thanks: 3 Thanked 1 Time in 1 Post	Re: Dennis Horton & Son - Lincoln Moved to Lincoln from Essex................ah, sweet relief !! Used Horton's for service and been very impressed. Rather like the "family feel" at T A Porter & Son in Copfold, (Essex), but in a super-smart set-up. Next Skoda will almost certainly be sourced from what is now, happily, my local dealer. __________________ Fabia vRS - Now departed and replaced by : Volvo S60 D5(185bhp) SE Geartonic. Bit of a cruise missile.

16-12-2006, 18:12	#5
niallyp Briskodian Join Date: Feb 2006 Location: Sleaford, Lincs Posts: 200 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Dennis Horton & Son - Lincoln moved down to lincoln form glasgow. my 3rd dealer my car has been in to. phoned with problem - they didnt book me in they said just turn up so they could have a look. I duly did, they went to have a look and 45 mins later my washer bottle was holding water and my car had the last 9 weeks of grime cleaned off - even the spokes of my wheels were clean! result all warrantied so didnt lose any ££££ form xmas shopping fund. not bad for "just having a look at the problem" will deffo be returning here. incidently they had leaflets in the waiting area for plugin units similar to tunit boxes.....

18-12-2006, 15:31	#6
ACSC Briskodian Join Date: Dec 2005 Location: Lincolnshire Posts: 117 Thanks: 5 Thanked 4 Times in 4 Posts	Re: Dennis Horton & Son - Lincoln Use these guys to service the wifey's fabia. AC

13-10-2005, 20:26	#2
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Originally posted by dsemuk - Sat Nov 6, 2004 Dennis Horton & Son are a true family business, three generations of the Horton family are involved in the business. When we first went to test drive a diesel Fabia, they didn't have the model we were interested in available, but a member of the family was driving that particular model. The keeper was asked to pop down to the dealership, with the car, so we could take it for a test drive! The test drive was of a reasonable distance and time, so we could both (my partner & I) both get a proper feel for the car and travel on different types of roads etc. On the return to the dealership we were allowed plenty of time to “play” with the car, without anyone hassling us. We took brochures etc. away without any pressure to sign on the dotted line. Returning to the dealership the following week (after we had decided to buy), we went to see what cars were available from stock and also to see if the car we wanted would be a factory build. After deciding on the options colour etc. and all the paperwork been filled out, we went outside only to walk past a Fabia vrs. I passed a comment that it was a shame it was not a diesel, the dealer principle smiled and went to get the keys So after two visits lengthy visits, searching a length for a Fabia TDi to meet our specifications then scrapping that because we went for a Fabia vrs instead. They have now moved to a posh new building on Lincolnfields Ind. Estate (south side of Lincoln). Quite a commitment for a family business, but very convenient for the A1 because the A46 from Newark upon Trent to the southern part of Lincoln is now all dual carriageway. Having visited the dealership several times now (not for any faults, but to get things like engine oil, washer fluid, a paint pen for correcting stone chips and a rear wiper after someone decided to break ours off), what can I say. They are always friendly and always have time to stop and talk. A true family business. Long may it continue. If you are used to dealing with the type of dealership which is part of a large chain, you will be pleasantly surprised how a family business treats it's customers.

18-12-2006, 22:26	#7
maxcars1 Briskodian Join Date: Nov 2004 Location: Lincolnshire Posts: 219 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Dennis Horton & Son - Lincoln Seems like an advert worth looking into. Does anyone know their labour rates? __________________ ------------------------------------------------------------------------ 100PD converted to 130 Spec Mods: To many too mention

19-12-2006, 08:05	#8
niallyp Briskodian Join Date: Feb 2006 Location: Sleaford, Lincs Posts: 200 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Dennis Horton & Son - Lincoln all the servicing is fixed price but as for hourly rates on repairs etc i have no idea as mine was warranty work. the price for a vrs 20k service is £239, thats all i looked at as i have that next month

21-12-2006, 15:43	#9
VRS_RICHIE Briskodian Join Date: Aug 2006 Posts: 63 Thanks: 0 Thanked 1 Time in 1 Post	Re: Dennis Horton & Son - Lincoln I have nothing but praise for horton skoda i bought my car from them, and the whole process was done very carefully, and was also given the demo car for a few days while mine was being prepped. __________________ 06 RACE BLUE vRS 18" ZENITHS - DUAL-ZONE CLIMATE - MFD2 - MAXIDOT - PARROTT 3200 - STILL TO DO - CRUISE CONTROL.

09-05-2007, 15:08	#10
Rustle Briskodian Join Date: Apr 2007 Posts: 51 Thanks: 0 Thanked 3 Times in 2 Posts	Re: Dennis Horton & Son - Lincoln Just want to say that Hortons are Very proffesional & friendly. I bought my Fabia from them only last week the service was excellent, certainly the best main dealer I have ever dealt with. I have today taken the car back with a few things & yet again excellent, parts are on order & there was no challenge at all on the minor issues with my car. All I can say is if you havn't tried them you should. Well done Hortons, keep it up.

09-05-2007, 15:26	#11
ACSC Briskodian Join Date: Dec 2005 Location: Lincolnshire Posts: 117 Thanks: 5 Thanked 4 Times in 4 Posts	Re: Dennis Horton & Son - Lincoln Good to hear someone else who has had good service, our Furby had its 3 year service the other week, a very easy experience!! ACSC

15-07-2007, 11:44	#12
niallyp Briskodian Join Date: Feb 2006 Location: Sleaford, Lincs Posts: 200 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Dennis Horton & Son - Lincoln hmmm. skoda dealer of the year 2006. can see why. another small snag with the furby - coil light flashing and no cruise. **** i thought, engine going to self destruct. quick call to horton's and they diagnosed the brake switch problem straight away. I got to Hortons about an hour later where the switch was changed and the car cleaned. No longer have the skoda but with there were more dealers like these guys

31-07-2007, 17:15	#13
monkster Briskodian Join Date: Mar 2006 Location: Doncaster Posts: 17 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Dennis Horton & Son - Lincoln I called in at Hortons recently as I am considering an Octavia estate,I spoke to a salesman who was completely disinterested in me and wandered off to speak to a female customer who appeared in the showroom.Lost a possible sale there then!Bad service.

13-08-2007, 11:13	#14
L&KDET Briskodian Join Date: Oct 2005 Location: Littleport Posts: 281 Thanks: 14 Thanked 7 Times in 6 Posts	Re: Dennis Horton & Son - Lincoln A bit late now, but only just got back home, We got our Octy L&K about 2 weeks ago, and they were great, we had problems with Lincoln DVLA, who were useless, but Hortons got it sorted for us nad we got our car. Very pleased with car and dealer, I would recommend them, and use them again.

13-08-2007, 11:25	#15
VRSBUZZ Briskodian Join Date: Aug 2007 Location: Lincolnshire Posts: 85 Thanks: 4 Thanked 10 Times in 9 Posts	Re: Dennis Horton & Son - Lincoln Im a technician and MOT tester and use Hortons for my genuine parts etc when I need any for my Fabia. Know some of the staff there and trained at college years ago with one of the lads who works in parts. Very proffessional outfit who always treat me well! Even when im just there to see parts they will offer me tea and biscuits while I wait! Have no hesitations in using Dennis Horton and Sons, Lincoln probably the best garage ive ever used and Ive worked for many of the others in Lincolnshire whose service is definately sub standard in comparison to Hortons. Steve

29-08-2007, 17:42	#16
alltorque Briskodian Join Date: Jun 2005 Location: Lincoln Posts: 84 Thanks: 3 Thanked 1 Time in 1 Post	Re: Dennis Horton & Son - Lincoln Was back in Horton's today to get a new offside mirror glass for the Furby, plus the black cap at the base of the mirror housing, (smashed by a friendly local HGV). Parts supplied and fitted, (in minutes and no labour charge). Top people - apart from not letting me go home with the Octy L&K estate they have in the showroom !! And I did ask nicely. Truly a great dealership. __________________ Fabia vRS - Now departed and replaced by : Volvo S60 D5(185bhp) SE Geartonic. Bit of a cruise missile.

14-10-2007, 22:23	#18
Nud748 Briskodian Join Date: Sep 2007 Location: Grimsby/Scunthorpe Posts: 383 Thanks: 3 Thanked 4 Times in 4 Posts	Re: Dennis Horton & Son - Lincoln 1st class service from these people, nothing to much trouble,as my work involves keeping the punters happy i expect to be looked after and they did, highly recomended __________________ Nuds VRs SE 711 - very blue - now with brissy stickers, centre armrest, aero blades,160 intake mod- Navara for slow days - Ducati away for winter.

07-03-2008, 21:32	#19
monkster Briskodian Join Date: Mar 2006 Location: Doncaster Posts: 17 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Dennis Horton & Son - Lincoln I bought an Octavia recently the people I bought it off Evans Halshaw in York lost the key for the locking wheel nuts.I took the car to Hayseldens in Doncaster where I live, they did not have a key to fit.So I went to Hortons what a refreshing change, the wheel nuts were taken off and I even had a drive in the Fabia demo.I will be using them again even though it it 40 miles from me. Well recommended.

11-03-2008, 21:07	#20
ACSC Briskodian Join Date: Dec 2005 Location: Lincolnshire Posts: 117 Thanks: 5 Thanked 4 Times in 4 Posts	Re: Dennis Horton & Son - Lincoln Our furby is due its 40,000 service soon so ringing Hortons for a price soon ACSC

12-03-2008, 13:22	#21
2SkodaFamily Briskodian Join Date: Mar 2008 Posts: 25 Thanks: 2 Thanked 1 Time in 1 Post	Re: Dennis Horton & Son - Lincoln Went to see a used car there and was treated extremely well. They responded to my web inquiry within a couple of hours (at 10pm!) and I had a follow up call at start of business the following morning. Very efficient and friendly. I was almost sorry not to buy the car I saw, but I'd narrowed my search to 2 and the other dealer's car was L&K 130, so no comparison really. The salesman even offered to deliver the car over 70 miles (each way!) to my house which was something I hadn't even considered. I now understand that this is supposed to be standard with Skoda (nationwide delivery) but wasn't brought up by the place I bought my L&K from. At the time I was astounded by this offer. I made a point of emailing them and congratulating them on their level of service and attention. Will consider them for sure when getting the next car. Would heartily recommend them based on my experience so far. __________________ Me: 2003 Octavia 1.9TDI PD 130 L&K Mrs: 2004 Octavia 1.9TDI Ambiente Estate Last edited by 2SkodaFamily; 12-03-2008 at 13:28.

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