DGW

DGW

Originally posted by rpallet - Tue Dec 14, 2004

Fantastic dealers, will help with all problems/enquiries. Offers many upgrades to vehicals inc. window tints etc.

DGW

Originally posted by Fabia 12v - Sun 2 Oct, 2005

This is my local dealers where i will have all the work done to my car (purchased @ Willis due to car been used) all our other cars have been purchased here (review above by my dad).


Fantastic dealers, recently upgraded with a building move to include a vast servicing centre. Never had a problem with them yet. Well Done Marlborough

steve

Had to back a car i bought of them as it had lots wrong with it, after much arguing i got my old car back { which i'd PX'ed} .
Also had a problem with the finance papers..............somehow an extra £500 appeared.........................
Delt with a guy called David but got passed on to Trevor who turned rather nasty when when i insisted on 'backing ' the dodgy vehicle, at first they refused but after i pointed out the 28 day exchange plan Skoda have i got my own car back...............funny though, at NO time did they tell me about the 28 day exchange thing, i found out on this site the power of Briskoda
The mechanic's are a good bunch and very helpful ,shame about the salesmen.


Steve

Chris.G

Bought an Octavia vrs from them Jan 2005 (ex demo) -

Very good service, the car was ready for collection within three days and the service was second to none.

They have a very large site with friendly staff, the salesman was top notch.

unfortuately they are to far away from me to use for service/repair.

Recommended to all.

LittlePaul

Helpful on the phone, but they appear not to have changed the cambelt and water pump on the 60,000 service :/

__________________
Black Magic Octavia vRS, cruise control, towbar, nokia NK-7W, PhatBox, bonnet lifters

big_g

bought a vrs off them in july 05, suprisingly no problems...but taking money is the part.

15k service in jan 06 different story.

damaged the bumper, ordered the wrong one, took 2 weeks to sort out! various excuses from the service manager Paul.

under warranty at the same time had the passenger seat belt replaced & yes they ordered the wrong part again....

Was promised a letter of apologie & something towards my next service, obviously nothing has appeared...

I working in the trade for a few years ago & these people havent got a clue....on a good day...

g.

Fabia 12v

The parent's Octavia had a failed coilpack so went in the replacement of that and an MOT last week.... once again tip-top service.... a slight bugger up on courtsey cars but that wasn't their fault... it was other owners not returning them. So thumbs up to them for dealing with the situation well and even offering my dad a lift to work.

Coils replaced and MOT done = Car still on the road = Perfect!

Well done Marlborough yet again

__________________
First Car: Skoda Fabia MK1 1.2 12v Comfort
Replaced with: Volkswagen Golf MK4 GT 1.9TDI
Replaced with: Seat Ibiza MK4 Sport 1.9TDI
Replaced with: Volkswagen Polo MK5 Ltd. Edition Sport 1.4 16v

afmuir

as a warning on after sales, see my experience under octavia/warranty-refusal-problem-dealership/47960

rotodiesel

Test drove a s/h Superb - trim falling off, screenwasher low, rear pads worn out. Very poor show.

Flapdoodle

Used this lot for everything since 2002, where I bought my Mk1 Octy 2.0 estate. They've been good but variable, worst part is trying to get through to a human on the phone - the automated service booking works fine, but any other queries almost impossible.

Generally good service, although in 2006 annual service they charged me for changing front discs/pads and then in 2007 said they needed changing again. As I'd only done 7000k that year I queried this and it went v. quiet. Came back and meekly said they would replace them under parts warranty. I think they'd perhaps 'forgotten' to change them in 2006.

Their 'Skoda Club' for cars over 3yrs old is great value - gives you a free annual MOT plus decent discount on parts and labour. All for £25 one-off fee.

Very handy location right next to Isleworth railway station, but they also do free collect/return for annual services.

Kelvyn

GoodDoc

Bought an 16 month old Octavia 2.0TDI Elegance from Marlborough. I wished I'd paid a little more attention to car when I picked it up. The 'Multi point check list' suggested there where no issues with the car.

However, who ever performed the check must have spent all his/her time finding the only legal tread on the front tyres. I wasn't until I got home that I noticed how bad they where, according to the tyre fitter when I had them replaced, they where illegal in one or two areas, but only just. The check also missed the fact that none of the cars interior or boot lights worked. Also, despite assurances from the salesman to the contrary , the car didn't have the MP3 version of the Stream head unit that I wanted.

On the bright side, when I took the car back for the problem with the lights they ordered a replacement for the faulty light unit/switch panel in the roof without any questions and installed it a week later in less than 20 minutes. Happy with the service I received, but disappointed that they failed to spot such an obvious fault.

While the service side of things was good, it was warranty work and not having to pay for it makes it easier to live with.

Having said all that, they did have the car I wanted in stock, and from walking through the door to driving away the process was quick and painless. A more toughly checked car, and better knowledge of the specification of their stock and it would probably have been a good experience.

Overall I'm not that impressed with them because of my experience of their sales side, but I will probably use them for the next service and see how that goes.

NifNaf

Hey everybody,

Well its my first post but I tell ya it is going to be a long one Lol. It is a warning really to anyone that is thinking of using MARLBOROUGH SKODA, Isleworth, MIDDLESEX.

I had been looking for a while for an Octavia vRS (Old Shape) and found a few around the country by doing a national search so I planned to visit a few dealers. I viewed one in Tunbridge Wells but unfortunately it was a little over my budget and couldn't get it. The next one to look at was at MARLBOROUGH SKODA so i went there and had a look. It appeared to be in good condition, the interior was faultless and apart from a few little nicks in the front alloys and a few stone chips it was fine (Well it appeared fine anyway). The first step was negotiating it was on the forecourt at £7995.00 and as it was near to 34,000 miles I wouldn't of had it long before the cam belt needed changing. As this job isnt cheap the agreement was they would replace the waterpump, cam belt and front discs + pads and I would pay the full price for the car. The deal seemed pretty sweet so I was happy to PX my Ford FOCUS and part with my hard earned cash + a little finance ;-)

Anyways it came to picking it up, I went to the dealership and it was agreed I would pick up the car at 10:00am but due to traffic I was a little late. I arrived and was greeted by the sales staff who went through all the paperwork and documents. I was a tad excited and just wanted to get my hands on it and when I asked where it was the salesmen said it's just being valeted so I was fobbed off with a coffee and waited patiently. I was then informed that the BRAKE DISCS + PADS had not been fitted and I would have to wait till 14:00-14:30. I was also told that at some point I would have to bring it back to the dealership as it didn't have a spare key and the aerial would need replacing. Obviously I wasn't happy and they tried to sweeten me with a full tank of fuel.

I finally got into the car at 14:45 and was able to drive away. As it was a new car and I'm no expert I took it to my local garage to give it the once over as they would know what to look for If i'd been sold a dud. So i took it in and as I was pulling onto the ramp the mechanic said "that's a bit nasty; there's a nice dent in the outer sill" on closer inspection it was clear some idiot had tryed jacking the car up on its sill and had punctured a hole in it. As this hole was less than 12 inches away from a seating mount it shouldn't have had an MOT...But the car had been given a brand new MOT a few days prior to me picking it up............

That is not all; a keen eye spotted a difference in paint colour on the rear wings and on closer inspection it was evident that the car had once had rear end damage but low and behold the HPI check they had given me showed that it had never been involved in an accident??????? On looking in the boot it was clear some tapping had been carried out on both sides and the sound deafening padding was coming away on the N/S. The sump guard was missing (RIPPED OFF) and the climate control panel appeared to have had something spilled on it as some of the buttons were sticking.

So I immediately phoned the garage and told them about what had been found and they wanted me to bring it in straight away to be assessed. They told me there manager was away and didn't know if he would authorise the repairs. The next day I was phoned by the salesmen who told me they would re-spray the rear of the car, re-soundproof it, fix the sill and fix the climate control. I questioned about the sump guard and he tryed fobbing me off with a tale of them not coming standard on vRS's and on further discussion he said they could fit one of those as well :-)

By now I was fed up of MARLBOROUGH SKODA and was at the stage of wanting a full refund but as it took a while for me to find the car, I thought I would let them do the work and see how it turned out. So I took it in and they gave me a courtesy car which apparently was a demo from the showroom but was filthy and had scuffed alloys (GO FIGURE). Anyways they agreed to do the following whilst at the show room:

1) Spare Key
2) Aerial
3) Climate Control Panel + Air Con Regassing
4) Give me a CD autochanger cartridge as this was also missing.
5) Sump Guard
6) Sort out hole in sill
7) Rear O/S Scratches (Respray)
8) Rear N/S paintwork bubbling (Respray)
9) Re-Sound proof
10) Fix the rear screen washer spray.

Additional Work I had to fight for:
1) Small dent removed
2) Front O/S Refurb.

IMHO this should have been noticed by them from the word go but obviously they tryed it on, they even tryed saying that my P/X had a problem with it but again when I took it out for a test drive there was nothing wrong with it at all (NOT VERY PROFESSIONAL I THINK). So I waited and finally 7days after they had taken it in I got the phone call saying it was ready. So I went to the MARLBOROUGH again!!!!!! and when I had a look at it only the following had been done:

1) Aerial Fixed
2) CD Cartdridge Put in
3) Outer Sill (REPAIRED BADLY)
4) Small Dent removed
5) Front wheel refurb.

YES THATS RIGHT 5/12 of the AGREED Jobs had been completed. The KEY was still missing, The climate control panel was still sticky, the sump guard was still missing, the rear of the car had been treated with a belt sander, the sound proofing was still coming away and the rear washer had to be done while I waited. The garage was unwilling to let me keep the courtesy car for any longer so I took delivery of the VRS so I could get it inspected by a professional + otherwise I would have been car-less and stranded 25miles from home. I was advised to take the car back and try and get a refund from the dealer. After a few phone calls with the useless salesmen I had been dealing with I was told to phone back when the manager was back off of holiday. So I phoned back and spoke with the head of sales who wanted me to take the car in so he could have a look at it.

As soon as I got into his office he was very abrupt and very, very rude he complained about why I had taken delivery of the car twice etc etc; he was a complete A** and I was left with these words "I WILL NEED TO SPEAK WITH MY LEGAL TEAM BEFORE I MAKE ANY DECISIONS" so I went to the car and made a phone call to SKODA UK who were happy to take on my complaint. Within 2hours I had a phone call from head of sales who said he "WOULD REVERT THE PURCHASE." So I got all of my money back, the finance was scrapped and I got my part ex back. I also got "£20.00" fuel as compensation???????????

Everyone will be pleased to know that the RANT is over lol. It's a huge warning to anyone who is thinking of dealing with MARLBOROUGH SKODA; just be CAREFUL. I thank everyone for reading and I take this opurtunity to say I have not lost my faith in SKODA but it is franchises like MARLBOROUGH who give SKODA a bad name. I am still looking for a VRS and will post it up when I do get one! Anyone else had any bad dealings with MARLBOROUGH sales/managers????

**I forgot to add the car is now back for sale and is on the net so be careful**