DGW

DGW

Originally posted by Paul - Tue Oct 5, 2004

Bought my vRS estate from them in Feb 2004, a good PX price, had it 2 weeks & I noticed a slight rattle, took car back & they fixed it no problem.
When it came round to service time, booked it in, asked if if I could borrow a MK2 Octavia whilst it was in for a day, not a problem, the New Octavia TDI140 had just arrived & been PDIed not even polished & they let ME loose in it.
On top of that because I had recomended them to 2 people who had bought cars from them, they gave me £50.00 off the price of the service, not all dealers would even thank you for recomending them never mind give you a discount on you service.


As with all dealers they are their to sell cars & make a few quid, but they'll do their best to be fair & give you a good deal.


I will buy from them again (if the deals right)

w1how

I had a bad experience with this dealer today.I booked my car in for a service a couple of weeks ago and arranged a courtesy car.
I told them I was going to drop my car in first thing today and they told me that somebody would be there from 8.30am.I arrived at 8.50am and booked my car in with with the service guy only to be told that the courtesy car I was supposed to be using was still out and I would have to wait until it was returned.I waited about an hour but the car still had not arrived back and I had an important doctors appointment which I was going to be late for.I explained this to the service guy but he just shrugged his shoulders despite there being other demonstrator cars around that they could have lent me instead.
In the end I had to take my car away and drive home(a 70 mile round trip),so I was not best pleased to say the least.The people at the dealership could not care less.
Its a shame because I really like my Skoda and being nearly 3 years old is up for replacement soon with another however David Ian Skoda will NOT be supplying it!!

ZootyRS

I must admit I'm very surprised to read this as I've had nothing short of excellent service in nearly ten years of using David Ian. I agree you should take it up with them rather than just walking away. Put your dissatisfaction in writing if you don't want to do it in person.

w1how

Thanks for the feedback.I have written to dealers in the past when I have had poor service(not just cars)and there has never been a satisfactory outcome.I think in this instance the best thing is to mark it down as a bad experience and not give them the chance to get a penny of my hard earned money.I have now booked the car in at another dealer who I have had good dealings with in the past and I should have used in the first place.

RED 5

Just bought second Skoda in 2 months from this garage .Can`t fault them on anything,got the car i wanted ,when i wanted at a price i could afford.
Thanks to both Davd and Ian.

PBOCT

I've always had excellent service from them. Never experienced a problem picking up a loan car. Courteous staff, fair prices. I'll be buying from them again.