Grasmere Skoda - Macclesfield

***DGW*** · 13-10-2005, 14:59

Grasmere Skoda
Brindley Way
Lyme Green Business Park
Macclesfield
Cheshire
SK11 0TB

01625 506500

New Car Sales
Authorised Repairer
Approved Used Car Sales

***DGW*** · 15-10-2005, 23:47

Originally posted by Fatbloke - Mon Dec 8, 2004

Have been and still are a Vauxhall dealer and have tagged a Skoda dealership on the side. They carry out their business in a traditional Vauxhall way (the new Skoda way?)
Went to see them a few weeks ago with a number of unusual faults. Number plate light bulb holder hanging loose in the number plate light/bumper release housing causing it blow bulbs prematurely but when you come to replace the bulb according to the manual the bulb holder pops into the boot lid requiring removal of the interior trim to retrieve it. They inspected this and charged me for the time saying that is how it should be and therefore their time is not warranty time! I also arranged a lift to work after dropping off my car and they kept me waiting for half an hour. The service manager was also quite unpleasant to deal with.

Update.
After some discussion with Skoda UK was invited back to have a chat with the mechanic but by this time I had investigated the job myself and found that the bulb holder had been forced into place by the mechanic leaving it impossible to change the bulb. The problem was the plastic moulding was lumpy and uneven and the holder could not slip home. After a few minutes with a needle file it was perfect and I was left wishing I had never taken it to the dealer and had diagnosed and fixed it myself in the first place

iain · 28-06-2006, 13:07

please note they are now grassmere skoda. not sure if this will change the workfroce it is will be "new name same ......"

andy2407 · 11-09-2006, 16:48

Went to visit Grasmere (Sylk) Skoda to try to do a deal on a used Octy II that they were advertising on the Skoda UK web-site for what seemed like a good price.
Not impressed at all with the salesman, who wasn't interested in doing a deal until they had the car in (apparently due the following day) even though I was in a position to buy.
Promised to ring me back the next day when it arrived, but thats over a week ago and I've heard nothing since. Within hours of my visit the price as shown on the Skoda web-site had gone up by over £800.
Not sure if they had made a mistake with the original listing (although if they had just rung to tell me that I could have understood) or whether they are playing some kind of game to get people to visit.
I certainly won't be bothering again anyway.

yashicamat · 16-11-2006, 20:50

This is my local dealer, I agree about the comments regarding the salespeople, they're not the friendliest. Neither is there always someone around!!!

Compared to the VW garage next door that I used to go to with my Passat, Grasmere is a sad comedown. But, it's far closer than any other Skoda garage so unless I particularly annoyed, I'll stay with them!

thomasda · 23-11-2006, 17:20

Ive just visited Grasmere - what a fantastic experience, nothing is too much trouble

yashicamat · 29-12-2006, 18:05

I shall eat my previous words, since getting my Octy they appear to have come along quite a bit. Even got a Chrimbo card off them.

By the way, if anyone is visiting them on a weekday, give me a shout the day before as I literally work 100 yards away - mini meet time.

geoff01 · 02-01-2007, 14:21

Bought my car (otavia ambiente 1.6 fsi) from here. Got it just before year end and got a really good deal. No need to haggle or anything. They were keen to sell so they could make their targets. Luckily I had a chance to test drive an octavia on my own as the salesman was busy. Gave me a chance to drive it without the usual sales blurb.

Car has been great. No trouble at all.

Had it serviced at in the same place - now grassmere. No problems

Salopian · 09-02-2007, 12:04

Just got a Roomster from them. Read the recent comments on them and I agree about the first class service. Obviously they've come on a shed load since the previous owners. Got a great deal, and felt at ease at all times. Had to pop back a couple of days later to ask about something under the bonnet and....... .hey the technician talks to you in language that I understood!! amazing. If they keep this up theres no way I'm going back to Manchester

yashicamat · 19-02-2007, 00:47

I had some stainless exhaust tips fitted yesterday, cracking service! I was fed tea and allowed to watch while they did it, all for a reasonable price too.

44octavia · 29-03-2007, 13:43

Grasmere Skoda - Parts by Post
Thumbs up for Grasmere Skoda!

Skoda parts by post.

Helpful, understanding and quick postal delivery.

Thank you

Satin Grey Metalic Octavia 4x4 1.9
Bude, Cornwall

Whippetlady · 17-04-2007, 12:12

I recently ordered a dog guard, mats and bootliner from Grasmere. When they arrived, the packaging on the dog guard was broken and it was obvious that some screws and the fixing instructions were missing. I phoned Bev at Grasmere and she could not have been more helpful. She ordered another dog guard and sent the missing bits to me. She phoned me several times to let me know what was going on, and was incredibly apologetic (even though it was the courier company's fault, not Grasmere's).

I would not hesitate to use Grasmere for mail order parts again - first class customer service and good prices.

Eleanor

jlwah · 02-08-2007, 18:26

This is where I got my new Skoda from and I was impressed with the service and attention I got from the sales staff. I wouldn't really have expected anything else from a VW/Audi Group dealership as they seem to put quite a bit of effort into getting their dealerships working professionally - unlike some Ford and particulalry Fiat / Alfa dealerships (this is one reason Alfa have not had the market penertration they had hoped for - the dealers can be rubbish).

Due to a delay in getting my new car taxed and registered they lent me the vRS TDi estate demonstrator for a week and when they needed that back for a demo drive, they lent me a top spec Superb. So I really can't fault them.

Haven't needed a service yet, so that side of the dealership is unknown, but I did order something from parts and they were friendly and professional also.

Newt2 · 05-08-2007, 21:30

The salesman Julian was most helpful when I was looking to buy my vRS recently. Arranged test drive no problem, kept in regular contact. suggested and researched possible second hand stock vRS models.
Only reason for not buying from here was I got a great deal elsewhere they could not get close to ( but far closer than Horners Manchester ).

Imperator · 11-12-2007, 17:39

Don't trust their online ordering system. I ordered an accessory for my Fabia nearly three months ago which has not yet arrived. I have attempted to contact them several times, and they have not bothered to reply to me. I am now getting trading standards involved, as they've taken my money and not supplied my goods.

Imperator · 04-03-2008, 22:50

After they eventually resolved my problem (above), I thought I'd give them a chance to redeem themselves, and ordered a part from them last week.

Customer service has again been horrific. Not returning my calls, they give the impression they'd prefer not to have the business.

Suits me. I'd rather drive to the Czech Republic and pick up parts myself than trust these charlatans with my hard-earned cash again.

Wardy · 04-03-2008, 22:54

I'm confused. Why not just use a dealer nearer home Mark, or am I missing the point?

Steve

Salopian · 14-03-2008, 11:18

Past few comments are interesting. I went into my local Dealer and to say they were not much help is an understatement. I like ordering via the internet, it means I can do it at night, and getting into my local dealer is difficult because of the hours I work. I use their on-line site because no one else does it, and I have never had any problems with them.

Imperator · 27-03-2008, 11:54

Quote:

Originally Posted by Wardy

I'm confused. Why not just use a dealer nearer home Mark, or am I missing the point?

Steve

As per Salopian, I like to order things online, as I rarely have the time during working hours to be able to get to a dealer.

mmmhumous · 26-06-2008, 12:29

Bought my Fabia SE from Grasmere last year and have since had the stutter fix and 10k service done at the dealership.

Customer service has always been good to excellent. (everything completed when they said it would be, free curtesy cars*, callls to check how I was getting on etc etc).

* for my 10k service they'd run out of curtesy cars, so I had the Manager's 08 Octavia vrs for the day... nothing says test drive better than the cat and fiddle

.

13-10-2005, 14:59	#1
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Grasmere Skoda - Macclesfield Grasmere Skoda Brindley Way Lyme Green Business Park Macclesfield Cheshire SK11 0TB 01625 506500 New Car Sales Authorised Repairer Approved Used Car Sales Last edited by DGW; 02-01-2007 at 19:50. Reason: Change of name

28-06-2006, 13:07	#3
iain Briskodian Join Date: Jun 2004 Location: in the great north west Posts: 228 Thanks: 2 Thanked 9 Times in 9 Posts	Re: Sylk Skoda - Macclesfield please note they are now grassmere skoda. not sure if this will change the workfroce it is will be "new name same ......"

11-09-2006, 16:48	#4
andy2407 Briskodian Join Date: Mar 2005 Location: Upper Ramsbottom Posts: 5,560 Thanks: 59 Thanked 219 Times in 177 Posts	Re: Sylk Skoda - Macclesfield Went to visit Grasmere (Sylk) Skoda to try to do a deal on a used Octy II that they were advertising on the Skoda UK web-site for what seemed like a good price. Not impressed at all with the salesman, who wasn't interested in doing a deal until they had the car in (apparently due the following day) even though I was in a position to buy. Promised to ring me back the next day when it arrived, but thats over a week ago and I've heard nothing since. Within hours of my visit the price as shown on the Skoda web-site had gone up by over £800. Not sure if they had made a mistake with the original listing (although if they had just rung to tell me that I could have understood) or whether they are playing some kind of game to get people to visit. I certainly won't be bothering again anyway. __________________ The future's bright The future's mellow Now with a little zest of Washbrook added

16-11-2006, 20:50	#5
yashicamat 114whp per ton Join Date: Nov 2005 Location: Macclesfield, Cheshire Posts: 2,666 Thanks: 37 Thanked 34 Times in 31 Posts	Re: Sylk Skoda - Macclesfield This is my local dealer, I agree about the comments regarding the salespeople, they're not the friendliest. Neither is there always someone around!!! Compared to the VW garage next door that I used to go to with my Passat, Grasmere is a sad comedown. But, it's far closer than any other Skoda garage so unless I particularly annoyed, I'll stay with them! __________________ Rob Nissan Primera GT in Silver '56 Octy 2 2.0TDi Elegance . . . also gone but not forgotten 2002 Fabia 1.9TDi . . . . gone but not forgotten http://uk.youtube.com/yashicamatonline

23-11-2006, 17:20	#6
thomasda Briskodian Join Date: Oct 2006 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sylk Skoda - Macclesfield Ive just visited Grasmere - what a fantastic experience, nothing is too much trouble

15-10-2005, 23:47	#2
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Originally posted by Fatbloke - Mon Dec 8, 2004 Have been and still are a Vauxhall dealer and have tagged a Skoda dealership on the side. They carry out their business in a traditional Vauxhall way (the new Skoda way?) Went to see them a few weeks ago with a number of unusual faults. Number plate light bulb holder hanging loose in the number plate light/bumper release housing causing it blow bulbs prematurely but when you come to replace the bulb according to the manual the bulb holder pops into the boot lid requiring removal of the interior trim to retrieve it. They inspected this and charged me for the time saying that is how it should be and therefore their time is not warranty time! I also arranged a lift to work after dropping off my car and they kept me waiting for half an hour. The service manager was also quite unpleasant to deal with. Update. After some discussion with Skoda UK was invited back to have a chat with the mechanic but by this time I had investigated the job myself and found that the bulb holder had been forced into place by the mechanic leaving it impossible to change the bulb. The problem was the plastic moulding was lumpy and uneven and the holder could not slip home. After a few minutes with a needle file it was perfect and I was left wishing I had never taken it to the dealer and had diagnosed and fixed it myself in the first place

29-12-2006, 18:05	#7
yashicamat 114whp per ton Join Date: Nov 2005 Location: Macclesfield, Cheshire Posts: 2,666 Thanks: 37 Thanked 34 Times in 31 Posts	Re: Sylk Skoda - Macclesfield I shall eat my previous words, since getting my Octy they appear to have come along quite a bit. Even got a Chrimbo card off them. By the way, if anyone is visiting them on a weekday, give me a shout the day before as I literally work 100 yards away - mini meet time. __________________ Rob Nissan Primera GT in Silver '56 Octy 2 2.0TDi Elegance . . . also gone but not forgotten 2002 Fabia 1.9TDi . . . . gone but not forgotten http://uk.youtube.com/yashicamatonline

02-01-2007, 14:21	#8
geoff01 Briskodian Join Date: Jan 2007 Location: altrincham Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sylk Skoda - Macclesfield Bought my car (otavia ambiente 1.6 fsi) from here. Got it just before year end and got a really good deal. No need to haggle or anything. They were keen to sell so they could make their targets. Luckily I had a chance to test drive an octavia on my own as the salesman was busy. Gave me a chance to drive it without the usual sales blurb. Car has been great. No trouble at all. Had it serviced at in the same place - now grassmere. No problems

09-02-2007, 12:04	#9
Salopian Briskodian Join Date: Jan 2007 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Grasmere Skoda - Macclesfield Just got a Roomster from them. Read the recent comments on them and I agree about the first class service. Obviously they've come on a shed load since the previous owners. Got a great deal, and felt at ease at all times. Had to pop back a couple of days later to ask about something under the bonnet and....... .hey the technician talks to you in language that I understood!! amazing. If they keep this up theres no way I'm going back to Manchester

19-02-2007, 00:47	#10
yashicamat 114whp per ton Join Date: Nov 2005 Location: Macclesfield, Cheshire Posts: 2,666 Thanks: 37 Thanked 34 Times in 31 Posts	Re: Grasmere Skoda - Macclesfield I had some stainless exhaust tips fitted yesterday, cracking service! I was fed tea and allowed to watch while they did it, all for a reasonable price too. __________________ Rob Nissan Primera GT in Silver '56 Octy 2 2.0TDi Elegance . . . also gone but not forgotten 2002 Fabia 1.9TDi . . . . gone but not forgotten http://uk.youtube.com/yashicamatonline

29-03-2007, 13:43	#11
44octavia Briskodian Join Date: Dec 2006 Posts: 11 Thanks: 1 Thanked 0 Times in 0 Posts	Grasmere Skoda - Parts by Post Grasmere Skoda - Parts by Post Thumbs up for Grasmere Skoda! Skoda parts by post. Helpful, understanding and quick postal delivery. Thank you Satin Grey Metalic Octavia 4x4 1.9 Bude, Cornwall

17-04-2007, 12:12	#12
Whippetlady Briskodian Join Date: Jan 2007 Location: Bristol Posts: 27 Thanks: 2 Thanked 0 Times in 0 Posts	Re: Grasmere Skoda - Macclesfield I recently ordered a dog guard, mats and bootliner from Grasmere. When they arrived, the packaging on the dog guard was broken and it was obvious that some screws and the fixing instructions were missing. I phoned Bev at Grasmere and she could not have been more helpful. She ordered another dog guard and sent the missing bits to me. She phoned me several times to let me know what was going on, and was incredibly apologetic (even though it was the courier company's fault, not Grasmere's). I would not hesitate to use Grasmere for mail order parts again - first class customer service and good prices. Eleanor

02-08-2007, 18:26	#13
jlwah Briskodian Join Date: Jun 2007 Posts: 368 Thanks: 19 Thanked 17 Times in 16 Posts	Re: Grasmere Skoda - Macclesfield This is where I got my new Skoda from and I was impressed with the service and attention I got from the sales staff. I wouldn't really have expected anything else from a VW/Audi Group dealership as they seem to put quite a bit of effort into getting their dealerships working professionally - unlike some Ford and particulalry Fiat / Alfa dealerships (this is one reason Alfa have not had the market penertration they had hoped for - the dealers can be rubbish). Due to a delay in getting my new car taxed and registered they lent me the vRS TDi estate demonstrator for a week and when they needed that back for a demo drive, they lent me a top spec Superb. So I really can't fault them. Haven't needed a service yet, so that side of the dealership is unknown, but I did order something from parts and they were friendly and professional also.

05-08-2007, 21:30	#14
Newt2 Briskodian Join Date: Aug 2007 Location: Stockport Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Grasmere Skoda - Macclesfield The salesman Julian was most helpful when I was looking to buy my vRS recently. Arranged test drive no problem, kept in regular contact. suggested and researched possible second hand stock vRS models. Only reason for not buying from here was I got a great deal elsewhere they could not get close to ( but far closer than Horners Manchester ).

11-12-2007, 17:39	#15
Imperator Briskodian Join Date: Jul 2007 Location: Merseyside Posts: 644 Thanks: 74 Thanked 40 Times in 38 Posts	Re: Grasmere Skoda - Macclesfield Don't trust their online ordering system. I ordered an accessory for my Fabia nearly three months ago which has not yet arrived. I have attempted to contact them several times, and they have not bothered to reply to me. I am now getting trading standards involved, as they've taken my money and not supplied my goods. __________________ Fabia 1.4 16v 2004 16" vRS wheels, Audi TT Pedals, Bosch Aero Wipers, Corrado Front Grille Badge, VW Sharan Aerial, Chrome Tailgate Strip, Liverpool FC Rear Window Decal, Leather Gearknob, Chrome Door Pins, Touareg Torch, Dark Side Indicators, Golf Sunglasses holder, Dashboard Cup Holder, Rear Window Blind, Stainless Steel Exhaust Trim, Elegance Drawer, Dension Ice>Link, SeatSport Front Strut Brace, Philips X-tremes and Osram Nightbreakers, Pressed German Plates and Mlada Boleslav Plate Holders... and of course, BRISKODA window sticker!

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04-03-2008, 22:50	#16
Imperator Briskodian Join Date: Jul 2007 Location: Merseyside Posts: 644 Thanks: 74 Thanked 40 Times in 38 Posts	Re: Grasmere Skoda - Macclesfield After they eventually resolved my problem (above), I thought I'd give them a chance to redeem themselves, and ordered a part from them last week. Customer service has again been horrific. Not returning my calls, they give the impression they'd prefer not to have the business. Suits me. I'd rather drive to the Czech Republic and pick up parts myself than trust these charlatans with my hard-earned cash again. __________________ Fabia 1.4 16v 2004 16" vRS wheels, Audi TT Pedals, Bosch Aero Wipers, Corrado Front Grille Badge, VW Sharan Aerial, Chrome Tailgate Strip, Liverpool FC Rear Window Decal, Leather Gearknob, Chrome Door Pins, Touareg Torch, Dark Side Indicators, Golf Sunglasses holder, Dashboard Cup Holder, Rear Window Blind, Stainless Steel Exhaust Trim, Elegance Drawer, Dension Ice>Link, SeatSport Front Strut Brace, Philips X-tremes and Osram Nightbreakers, Pressed German Plates and Mlada Boleslav Plate Holders... and of course, BRISKODA window sticker!

04-03-2008, 22:54	#17
Wardy 207/340 Join Date: Oct 2004 Location: Around Manchester & Cheshire Posts: 11,627 Thanks: 459 Thanked 362 Times in 350 Posts	Re: Grasmere Skoda - Macclesfield I'm confused. Why not just use a dealer nearer home Mark, or am I missing the point? Steve __________________ Wardy's Fabia vRS xenons : sunroof : cruise : OEM+ "Racing is life. Anything before or after is just waiting." - Steve McQueen "If in doubt, flat out." - Colin McRae

14-03-2008, 11:18	#18
Salopian Briskodian Join Date: Jan 2007 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Grasmere Skoda - Macclesfield Past few comments are interesting. I went into my local Dealer and to say they were not much help is an understatement. I like ordering via the internet, it means I can do it at night, and getting into my local dealer is difficult because of the hours I work. I use their on-line site because no one else does it, and I have never had any problems with them.

26-06-2008, 12:29	#20
mmmhumous Briskodian Join Date: Jun 2007 Posts: 16 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Grasmere Skoda - Macclesfield Bought my Fabia SE from Grasmere last year and have since had the stutter fix and 10k service done at the dealership. Customer service has always been good to excellent. (everything completed when they said it would be, free curtesy cars, callls to check how I was getting on etc etc). for my 10k service they'd run out of curtesy cars, so I had the Manager's 08 Octavia vrs for the day... nothing says test drive better than the cat and fiddle . __________________ mmmhumous Fabia VRS SE #531

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Grasmere Skoda - Macclesfield

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