DGW

DGW

Originally posted by stokey - Thu Feb 5, 2004

Just bought my second car off them in 5 months. First off I was going to part ex my cooper for a fabia vrs, but couldn't bring myself to do it so part ex'd my wife's megane for a silver vrs. the service from robert eardley himself was excellent, beating both cumbos and sylks by a wide margin. unfortunately the vrs had a couple of paint faults, but the ervice manager and sales team again were excellent going out of their way to ensure the faults were fixed with the minimum of hassle. so good was the vrs that I have spent the last 5 months driving it and not the mini, so what did I do part ex 'd the mini for a 130pd tdi octavia elegence estate in stone grey. which I'm enjoying even more than the vrs ( much better sound system, climate control and more toys with the same overtaking ability! The deal on the octavia was brilliant. Ian in sales has a great product knowledge and you can be sure of a good deal. I'll be back there in june for a new octavia 2.0 TDi I just don't know which car to part ex though!

DGW

Originally posted by bertJ - Tue Jan 25, 2005

Just had an excellent experience with Eardley's at Crewe. My wife's Fabia had its first service with them. Considerably cheaper than Wirral dealers. Friendly, knowledgeable staff. Waited for car in pleasant showrooms. They also washed the car and fixed a horn push problem that other dealers had said:
a) Is not a problem
b) It's a characteristic of the car.

CJJE

They have also taken over the vacant dealership in Stoke, at present in a large "warehouse" of a garage with space to display new & used cars, as well as servicing.

They've been saying this is a temporary home since they opened last year, but so far have no details of where the new site will be!

Friendly people, but seem to be operating very much as an outpost from Crewe at present. Pity really, because they'd be ideally located to service my new Octavia in mid-2007 as I work in Hanley.

Chris

Monkey Boy

I did speak to Robert eardley himself and the hanley site is tempory until he can find a suitable piece of land to build on. I know he has had problems finding a site and deals falling through on him.

I know most of the staff at hanley and they are very helpful. Had my 10k mile service done on tuesday plus managed to look at other things as well at short notice.

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Octavia VRs mk1

siflav

Just had my air con unit fixed with a re gas thrown in for good measure. Steve in the workshop nows his stuff, and all the staff are very very helpfull. I would highly recomend this garage, excellent customer service.

Jono76

My wife's just ordered her 1st Skoda from Robert Eardley. We dealt with Phil who had only been working for Robert for two days!! He was excellent, dealt with us efficiently and gave us a cracking deal. Robert himself agreed to match the best price from the net and gave us above top book price for her part-ex. They managed to find a stock car matching the spec she wanted so she should have the car in the next 2/3 weeks !! So far, so very impressed (long may it continue!!!).

.Craig.

Just had my fabia serviced at the Hanley branch. They seemed very efficient and had the car ready by the agreed time. It was the first service and the cost was £155-pretty much par for the course. Having not had the best of service from other (non Skoda) dealers in the past I was pleased to see that the oil was filled to the correct level. The wheels had been rotated as well - a nice touch.

Jono76

SWMBO collected her Furby on Monday. Everything was as agreed, we were transferring a private registration which they organised very quickly at short notice!! The car was well valetted and ready to go even though we arrived 30 mins early.

So far all I can do is recommend Robert Eardley & Son, they have been absolutely 1st class!!

Jono76

Just been back down to Crewe to collect some engine oil and a wiper arm (don't ask!!). Unfortunately the wiper arm had to be ordered but will be in by Saturday morning. The oil was on the shelf and reasonably priced so as far as parts are concerned they are very efficient. I also wanted to get the car booked in for a couple of warranty jobs (creaking clutch pedal and stutter gasket fix) as well as getting a cracked front fog light replaced. Phil (our original salesman) introduced us to Mark (the workshop manager) who couldn't do enough to help. He quoted a price of approx £50 to supply and fit the foglight and was more than happy to collect the car from our home address as soon as we could manage without it.

Again Robert Eardley & Son have proved to be 1st class, I hope the workshop itself can keep up the good work!!

polocoupe

Had my 50k service done there last week, top work went in dirty came out nice and clean. Will be having my rear door leak fixed soon so I will report back on that too!

meshien

Where abouts is the Skoda dealer in hanley?

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Jono76

Well the car's just been in for the work mentioned above.

The car transporter arrived bang on time, I thought they would physically drive the car back but obviously not, and the driver was very friendly!! The work was completed very quickly (car arrived back again within a few hours) and the car was beautifully clean.

The standard of work was good (stutter problem appears gone and no more squeeky clutch pedal) and the customer service was 1st class.

Long may this impressive show continue!!!!!!!!!!!!!!!

cokey

Talking to the service staff at Robert Eardley, I'm told that they are looking to purchase the old TINS car sales site on the A34 at Bradwell traffic lights (between Newcastle and Talke) for their new Stoke dealership.

McScooby

Had my Furby vRS from them last Jan & they gave great service. Since been back to their new place on the A34 in Newcastle for the 10K service & again great service. Only down side is that spares have to be got from Crewe so its a bit of a run out as its the far side of Crewe from Stoke. However it was great service when i got there.

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There are 11 types of people who understand binary.

McScooby

Just though I would post up that I'm well pleased with the service I got at the above when my little Furby vRS went in for its 2nd service & brake fluid change all for £213.

Shes now almost ready for the C&F on the 12th, just needs a good clean.

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There are 11 types of people who understand binary.