DGW

bpm

Bought the Hearse here. Very friendly and knowledgeable Sales staff. Service department seem over worked with little time to work on Customer Satisfaction.

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BPM

steadyeddie

Very hard to get Service Dept to ring back with info or return calls. Receipt printed could only show labour costs but not what parts were replaced. Checked oil after collecting car and found dipstick broken. Service manager asked "was it not like that" Should take some example from Prussia Street customer service.

GAFF

I just bought my motor there, I echo what Bpm says re-sales staff, I've had no real dealings with service end, but hearing reports like above and some others maybe Prussia st is the place to go for aftersales work

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GAFF





Briskoda Ireland Events, Meets & Pictures.....Race Blue Octavia MkII vRS.....Old Octavia MkI vRS

The Big Mac

I purchased my mark 1 and my new mark 2 octavia vrs with phoenix JFK and found them to be great in sales and in the service department, they were over worked but always pleasant .

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THE MACK

SIMONIZE

Hello Simonize here

I found this branch fine. they where busy before Christmas 2005 but still put my car on the computer and still isolated a fault I had with the thermostat. Parts sales staff great very helpful and no problems.

O yea (just added three hours later!) I have a local mechanic he is the one that finds the problems and makes sure there is no more and he pulls no punches.

thanks
Simonize

Smithy vRS

Service division have very little understanding of engines wouldn’t leave my car in there if it was the last place on the planet!

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Tuning engines isn't rocket sciences its just about burning fuel!

BrianK

Bought my Superb in their sister garage in Prussia Street but decided to get the car serviced here as it is near work and was very disappointed in the standard of service . The clutch needed to be replaced but they refused to replace it saying that it would have to be brought back to the Prussia Street garage they replace a blow headlight bulb and some how damaged the headlight which now mists up and refused to fix the issue saying it would cost me 250+ to replace the headlight. The garage in Prussia street is miles better no problems getting issues sorted free car when get the clutch got replaced i hightly recommend the Prussia street garage stay well away from the one in D12.

fletch555

Two positive experiences so far. First time, they whipped the OEM radio out so I could put an aftermarket one in, no charge. Second time, the cigarette lighter wasn't working, after a few mins of investigating we narrowed it down to a fuse which was replaced again free of charge. Will be getting my vRS serviced by these guys soon enough and will report back (don't think they'll do the service free of charge though! )

Mav1701

Hi Guys,

Just getting my 2 cents in. I bought the car here. picked it up 3 weeks ago. very happy with them and it.

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Do your bit. Join Freedom

cathalb

Phoenix JFK have recently taken on a Mazda franchise and have a beautiful 3 MPS sitting outside.. Have been promised a test drive

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Previous Motors:
Superb 1.9 TDI (105)
MkII Vrs TDI 170 Hatch
"May God protect you from all harm... from the bite of a mad midge and the kick of a galloping turkeycock"

GAFF

Is this a completely new showroom or part of the existing one?

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GAFF





Briskoda Ireland Events, Meets & Pictures.....Race Blue Octavia MkII vRS.....Old Octavia MkI vRS

cathalb

They are using the one showroom for both

__________________
Previous Motors:
Superb 1.9 TDI (105)
MkII Vrs TDI 170 Hatch
"May God protect you from all harm... from the bite of a mad midge and the kick of a galloping turkeycock"

soccerc

No longer a fan of this dealer. Went to buy my third Octy from them this week and they really couldn't give a toss.

Went elsewhere and saved €2.5k

horse7

did you trade in,if yes where did you do a better deal,ta

mr. bop

i got my mkI VRS serviced and timing belt done there. now there is an unuasual noise when i drive over 50mph. i have found that the service dept. is completely lacking any kind of service. they dont return calls, ever. i will now be looking for somewhere else to get my car serviced.