DGW

ncarring

Originally posted by Monty - Sat Nov 20, 2004

Recently purchased their ex-demo FabiaVRS. Salesman Jim Clark very helpful, good trade in compared to other garages.

scotsmac

I got my Fabia VRS yesterday from Ingram, Ayr, and have no complaints so far. Within half an hour of my email enquiry I got a phone call from Brian Docherty in sales! The deal was negotiated quickly and I feel it was a fair one. My black magic VRS has xenon lights so had to come from the factory. Brian kept me aware of progress from the factory, container ship, etc. until it arrived in Ayr. One point in their favour was that they will collect and deliver my Fabia when it is due for service, about a 60 mile round trip. They told me they will do this without me asking.

Falco9

Well I should be driving a brand new Octavia estate L&K 2.0tdi with DSG, but apparently 24hrs before delivery and after the car had been pdi'd Ingram's suddenly found out that they had apparently ordered the wrong car. As a result I was offered an Octavia Elegance Est with some very strange options fitted instead.

Unsurprisingly I refused the car and was then told they had already registered the car with my private No plate!

As the L&K is a factory order I now I have their Octavia demonstrator to use until MID NOVEMBER! it will probably be a very well used demonstrator by the time it goes back

Happy??? no not very. Fair do's they have provided me a car and whilst no doubt this mistake has cost them dear I can't help thinking that someone in Ayrshire is driving round in my L&K whilst I was offered that persons cancelled order.

So if and when the L&K finally turns up I'll have been waitiing since May, so only 5 months wait to get my car,. I only hope it's worth the wait.

Why do us company car drivers always get the cr**py end of the stick?

So Ingrams, so far 1 out of 10, Would I have got the demonstrator if the lease company hadn't gone to war with them?? we'll never know. but would you recommend them if it was your own private purchase they co**ed up?? I think not.

They haven't even made contact to either explain or apologise. I appreciate I am not their direct customer but I'm pretty sure they know where the car is going and the name of our company (Paisley based) so how much trouble would it be?

niallyp

It was a while ago but jim clark was nothing but helpful. total contrast to my previous days experiences in glasgow.

not pushy at all and a lengthy lengthy test drive. sorted out all minir niggles with the car for collection and still chuffed to bits.

top blokes!!!

Purple Tractor

Ordered a Fabia VRS Special Edition 2 weeks ago salesman Charles Kennedy, I was not offered a lot on my trade in or given any advice or information on getting my preferred number option on the seat other than you will probably get what you get. However an easy unpressurised sale, time will tell if the product and their service are up to scratch. Stay tuned for another thrilling instalment!

notsuperb

Sales staff at this dealership were helpful, sourcing a 2007 Superb 140PD Elegance reasonably quickly. Unfortunately the car developed an internal coolant leak at around 2000 miles and less than eight weeks old - service dept could not find leak and handed car back after 2 days - car ran for a further few weeks and coolant loss continued and the car refused to start if left on a gradient, returned this to the garage for a full week after which they decided the turbocharger was to blame as it was "full of water". A couple of weeks after this was returned, the coolant loss continued and white smoke (with antifreeze smell through air-con) was produced after an hour or so on the motorway - car unceremoniously trailored back to dealer (shining valiantly in defiance courtesy of a valet the previous day)- that's the last we have seen of it for over 5 weeks now - last we heard water leak was still there and lambda sensor needed as engine management system was reporting an emissions fault.- poor and inconsistent communication and dreadful service prevailed. Suggest folks avoid this model until gremlins are sorted out (should be as understand the engine is resident in the Passat and A4). Will report further in due course on the saga - not bad for a brand new car in January 6.5 weeks in the garage and over 8 weeks unavailable for driving out of a total possible of 19 - that beats the old BL cars may quite a degree!

Monty

Been talking to salesman Richard Percy on and off over last few months about replacing my 04 black Fabia VRS with a newer model or the SE, Richard has always been helpful, never pushy.

I eventually decided to go for the VRS SE and luckily secured the last of their allocation a couple of weeks ago. And I'm now due to pick it up next Friday, just can't wait.

So if your in the market for a new / second-hand Skoda ( or Audi approved, they sell both ) in the southwest Scotland area, go talk to Richard Percy.

notsuperb

Further to my earlier post, the position with the Superb has now been resolved by Skoda kindly working out a solution with the dealer to replace the car. After nearly three months wrangling I had lost the will to live, now back in a comfortable seat and keeping fingers crossed as I near the mileage threshold where all went wrong before - I should really have greater faith but it is going to take a lot to get me convinced - I still have an open mind and so far the new car is performing well.

Burnsey

Very happy with service received from Drew at the dealership. Sorted me out a 55 plate 1.9tdi octavia II elegance estate. Trade-in price on my Superb was excellent, just a shame to see it go, but circumstances change

c.bilham@btinte

I have just purchased a Superb 2.5 V6 Tdi from this branch at a very good price which I think may have been the above car.

Burnsey

Glad to see it's finally moved on.

As said before it was so comfy to travel in, swmbo was just commenting on way down from Aberdeen on Sunday night that it was much comfier than current Octy. Hoping they do a superb estate and I'll jump at it if it's similar characteristics to current model, and back on topic would use Ayr again, even if it is an 80 mile round trip for me.

BTW they also do pick up and drop off for servicing, although I'll prob just use Henry's (South) in Glasgow

__________________
Burnsey
1.9 tdi Octy II elegance estate
(gone but not forgotten... 2.5v6tdi Superb, MkI Octy 1.6)

c.bilham@btinte

That's the very car.

Saved £2300 on the screen price and got Full service, Mot and 1 years tax.

Ingrams are really desperate to sell cars at the moment.

Very impressed with the cars so far.

Supatramp

I'm sorry, but I'm afraid I have to laugh at the above comment about Ingrams being desperate to sell cars.

Having bought my first ever Skoda from them back in July 2005, an Octavia 2.0TDI Elegance Estate DSG, it went out of warranty a month or two ago. I was very happy with the car and wasn't sure whether to keep it with an extended warranty, or replace it. I'd checked online Autotrader and the Skoda site and there were a few nearly new/demos about, but nothing in Scotland. I phoned Charlie Kennedy and told him that I was considering nearly new or brand new, brand new being attractive as there was a 5.5% deal available. He said that in theory it was possible to get a nearly used one but there weren't many around. We had another conversation a week or so later and he said he'd have a look around and see exactly what was available.

Well that was several weeks ago and there has been no word back from him, so the outcome is that I've now ordered a new car from another dealer!

**********************************************

But the bottom line is that if Charlie Kennedy had done what another Skoda salesman did, then Ingrams may well have got my repeat business. I suspect Alex Ingram wouldn't be too pleased to hear about my experience!!

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David.

Burnsey

I would suspect not. They will be more interested in freeing up working capital than selling a new or sourcing a nearly new vehicle from somewhere else. I struggled to find an octavia estate elegance in my price range and they were the only garage in UK at that time, and because they had the car fell over backwards to help me buy it.

__________________
Burnsey
1.9 tdi Octy II elegance estate
(gone but not forgotten... 2.5v6tdi Superb, MkI Octy 1.6)