DGW

DGW

Originally posted Phil OctaVRS - Mon Dec 8, 2003

OctaVRS fired up for my morning commute to Edi, but only fired on 3 cylinders. Took car straight to Parks explaining my need to get to work asking to expedite their rectification if poss.


30 mins later, 'here's your keys Sir Phil'. They changed #1 coil pack and ran a diagnostic check.


It was I who mentioned if any charge was necessary, the reply was 'No, it's under warranty, but if you want to give your money I'll have some.'


Fantastic, friendly service, even for Hamilton!


Anyone know how much my 50K service should cost me? Dealer reckoned about £400, but sounds a bit steep.

VUJ

Brought my Fabia VRS with 3k on the clock to this dealer for a warranty repair (the car wasn't bought from this dealer though) - there was a strange noise when changing gear and a few annoying rattles. Went back at 5pm and was told that they fixed it by replacing something on the driveshaft and don't drive it too fast for a few days - so far so good. take the car, start the engine, first gear - WTF!!! it's exactly the same problem as before, and they also make the road noise VERY LOUD at any speed above 10mph!!! HOW CAN THEY TELL ME IT'S FIXED!!! DON'T THEY DO A TEST DIRVE AND HOW MUCH THEY CHARGED SKODA FOR THIS "REPAIR"?! I didn't bother to go back - simply because I don't trust them any more.

Get the problems and the bloody road noise fixed in the dealer I bought the car (this dealer has many very good feedbacks in this forum)without any hassle. was told that the noisy gear change was due to some sort of back lash setting (??)

I do suggest to check the dealer review section of briskoda to make sure the dealer you heading to has a few good feedbacks.

Carblack

I used to use Parks, now use St. Andrew's. What a difference!

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John

Octavia II Hatchback PD170 vRS

GazTheHat

Well, i've booked in for my 10k service with them. Nice customer service on the phone and i can drop it off the night before to save me an early start. So far so good. Will update later when work is done.

__________________
My black beauties:
Fabia vRS MY05 - 180/285
Impreza STi MY04 - 392/361.

vRS_TDI

I went to this dealer a few weeks back to have a look at the Fabia vRS as it is my nearest dealer, but i wasnt impressed at all.
I was on my own, and just went to see the car properly for the first time in the showroom if they had one.

Firstly there was no spaces to park my car when i got there. There were too many cars, and no room to park.
The dealership isnt that big it self, so I had to park (i should say leave) my car on the busy Petrol Station forecourt, that is right next to the dealership.

Secondly while i was in the showroom having a look at the Fabia vRS, none of the salesmen came and spoke to me. I had a few questions to ask them, but none of them were that bothered. Two of them were standing next to the window having some tea and wee a chat while another sales guy was at his desk talking to some other customers.
(Maybe they looked at me and thought this guy isnt even going to buy one and i wont even bother wasting my time when i can enjoy my cup of tea.)

I was there for about 10 minutes, had a good look at the Fabia vRS and the new Octavia vRS, then got fed up and gave them the fingers and went out.

Oh yeah also after seeing the service area and the mechanics (the 16 yr old apprentices who looked about 12 ) and all the cars parked crammed together i wouldnt bother taking my car to them, unless i wanted it scratched or scraped because there is absolutly no space to move.


Although in saying this, the lack of space could have been due to all the new March 06 cars arriving and being prepared to be collected by their new owners.

Overall i think i would rather buy from someone else. Perhaps this was a one off experience, and i should visit this dealer again to see if they are any better than my first time visitng them.

GazTheHat

DO NOT USE PARKS!

There we go, plain and simple, they're ****ing useless. I booked the service on mon this week. They wanted it sat 8am, so we arranged i could drop my car off on friday night.

Did so.

No call this morning to say the car was ready and the service dept closed. I called up asking what had happened. No-one knew and could i call back in half an hour. Called back, got the sales manager. He said he would contact the service guy at home and call back. Called back, had no record of me. He had pushed the keys to service dept, but nothing was done - even though they took all my details of the car and service required.

So, i've got to drive over to collect the car with nothing done. Cost me £10 in fuel for my Scoob and dragging the whole family across.

They offered no compensation, even though i stated that an apology doesn't replace the inconvenience of 2 trips, nor does it put fuel back in my tank.

So i basically told them i would take the car somewhere else more reliable.

Use them at your own risk. I read the comments but still decided to give the benefit of the doubt, don't make the same mistake as me!

St. Andrews Glasgow, here we come...

__________________
My black beauties:
Fabia vRS MY05 - 180/285
Impreza STi MY04 - 392/361.

Carblack

St. Andrew's are great, my work has bought quite a few cars from them now (the latest being a 4x4 estate) and the service has always been top notch from both their sales and service depts. The only downside is the lack of parking spaces, but if you get there early in the morning then there's usually somewhere to park!

Go back to Parks? No chance!

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John

Octavia II Hatchback PD170 vRS

kenny

i would strongly advise using another Skoda dealer. terrible aftersales from parks and the after sales manager is terrible and patronising in the extreme!!!!

__________________

Ive seen a lot of good things die and im in an over emotional way
So please hand me the bottle I think im lonely now, and please
give me direction I think the hurt has set in, and I don’t feel nothing

tyro

Despite all I'd heard and read about Parks of Hamilton, I decided to take my 2006 Octy II Estate to them for it's first (variable) service at 18,600 miles. No regrets either. They were pleasant and courteous, did the service while I waited (a two-hour wander around Hamilton taking in a less-than-healthy fried breakfast in the Capocci Man - highly recommended) and fixed a minor water leak around a door seal.

All for £196 which was, I thought, probably reaonable - was it?? I haven't a clue about garage prices really - this is the newest car I have ever owned in my 40+ years of motoring and I've never before had a car serviced in a garage - always done it myself!

John.

ming

Called in to Park's to report fuzzing of bolster on driver seat and bubbling of one alloy wheel on my Fabia vRS. The desk guy and a colleague couldn't even be bothered getting off their ***es and having a look, all they would say was; these issues were down to wear and tear and therefore not covered by the warranty. So, that's it then. Not quite.
I went to another dealer, Henry's, Glasgow and would you believe both items are being replaced under warranty.
Customer Care doesn't figure with Park's, more appropriate would be Customer Beware.