DGW

ncarring

Originally posted by G.K. - Sat Jul 23, 2005

Good deal with helpful (and patient) sales staff. Even the MD appeared and showed an interest in my intention to purchase a car. Real personal service from sales staff. Car too new to require a service but a snag with drivers seat was attended to immediately. I now know why there are so many Skoda's in this area.

3td

Tried this dealer after disenchantment with local ( Aberdeen ) one .
Nice people , salesman suggested Fabia 1.4tdi would more than meet my needs - he was right - nice people - great car

Gizmo69

After slow service in my more local dealer I came here and within days had my car ordered up. Great staff, really attentive to individual needs, really went out of their way to make it work for me. Also had a great chat with the MD too, very personable guy!!! If your local to this area and have a choice I'd recommend Thompson & Potter Ltd Burrelton over other local dealers in this area any day!
Good luck!

P.G

I stay in the same village so it was an added bonus that T&P came away with the best deal.
I bought my Fabia vRS there. Very helpful and friendly staff.

Aspman

I pass T&P most days going to or from work.

Absolutely no pressure to buy, in fact when it came to doing a deal I had to prompt Alan to sell the car to me.
Very odd dealing with this very laid back approach after years of fending off feral salesmen at Arnold Clark etc.

Must be doing something right, they've been selling 3 cars a day for the last 2 months.

Also a Morgan dealer if that's your bag.

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Kiss_my_VRS

Thompson & Potter staff are ace, friendly and helpful

Mum has had two Fabia's from them 1.4 MPI and a Limited Edition VRS,
I also bought my Silver VRS there.

Can not fault them in any way keep up the good work.

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Just make sure you keep it rubber side down.
Mods to date: Polo Twin Cupholder, PD 160 Intake, Pipercross Performance Air Filter, Remap, Private VRS Plate.

Aspman

Picked up my vRS Octy on Saturday. All went well with the exchange but the valet job on the car was **** poor. Outside was dusty. Wheels were caked in brake dust (guy bringing it back from the valet site had been having a play I think), interior was dusty all over and dirty around the radio console where it had been replaced at the depot.

Only 1 key was delivered (Skoda's fault I suppose no the dealer) some confusion over whether the car is on variable or fixed servicing (should be fixed with the 3yr free servicing, I'll get it checked when the new key gets programmed).

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Edinburgh

As with most people that comment here my experience of this dealership was excellent. The staff are helpful and friendly and even though I turned up 5 minutes before closing they stayed open late to let me have a test drive. There is no hard sell or pressure to buy. I did buy in the end and the staff(Alan) was as helpful after I had agreed to buy as before. I would recommend this dealer to anybody.

Aspman

Since buying the car my estimation of T&P has gone down somewhat.

I filled in the Skoda online questionnaire and included a complaint about the state of the car on delivery. Next time I was in the franchise to drop off the spare key for my trade in and some documents I was greeted with "I suppose thats a list of complaints?".

Yesterday I noticed that one of the rear wheels was missing a locking wheel nut. Now I've only has the car 2 weeks really and another 2 weeks was in the secure Q-park at Glasgow airport. The most likely explanation was that it hadn't been fitted.

I phoned them up on Sunday and was told to come in. So this morning I go in.

They deny any wrong doing and that anything like that would be picked up in PDI (IMHO for most PDI's you lucky if you have 4 wheels). They alledge someone had tried to nick my wheels! But surely if you can remove a secure wheel nut without marking the wheel (and this would be the only nut touched the rest still have the plastic caps) then nabbing the wheel would be child's play.

So they said since it was "Your word against ours" they would supply a new set of locking wheel nuts.

She then asked if I had washed the car, I said I'd only had it a month and two weeks of that were in a secure car park, to which she replied ,"You would say that"

Now no matter even if you think the customer is pulling a fast one (and I'm not) if you have no evidence and you are going to supply the parts why would you sit and have a pop at the customer.
I'll take the wheel nuts thank you but that will be the last time I go into T&P and I'll consider a letter to the MD.

I'm eagerly awaiting 3yr now when I go back to a friendly independent dealer. Maybe the free servicing isn't worth it?

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Aspman

To update I was supplied with a missing bolt and an apology from the sales manager.

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Disco_Mikey

Well, game them a visit yesterday. Easy to see why they have such a good reputation

Car was booked in at 4, I turned up at half 3, expecting to have to wait for a bit. Someone was straight out to the car almost as soon as I handed the keys over

Offered me tea and coffee while I waited, car was put on the computer and checked for any faults, and a visual healthcheck

Much much better service than my local dealer. I know where my hard earned will be going from now on. Keep up the good work

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Fabia vRS - RS4 style alloys, Cruise control, Cupra splitter, Eibachs, Cupra console bushes
To do list - NOTHING!
Shopping list - 312's, De-cat, FMIC, PD160

snobbie45

1st time I had dealt with Thomson and Potter when I decided to change my car to a Skoda 1.9td Fabia Elegance Estate after reading owners reports. I sold my previous car privately, so I called in and spoke to Alan Mauchline the Sales Manager. I knew exactly the colour plus all the extras I wanted and took in the list with me.

Because of the Spec with factory fitted extras,Alan said it would have to be a Factory special order. However since he had an Estate on order he would contact them to see if the colour and specs could be changed. This he did and also took the list of Dealer fitted accessories. Alan couldn't have been more helpful and kept me in the picture regarding delivery.

Pre-delivery checks were all perfect and Alan even collected me from my home since their was no direct bus service to the dealers. On collection, he went over all the details of the car and fitted accessories with me. The car has been superb since collection on 1st September with the engine torque fantastic. I have not been back since collecting the car but when I do I am sure the aftersales service will be just as good!

Snobbie45 (Brian)