Allams Skoda - Epsom

***DGW*** · 03-10-2006, 20:34

Allams Skoda
12 Felstead Road
Longmead Business Park
Epsom
KT19 9AS

Tel: 01372 743322
Fax: 01372 741010

Email: admin@allams.com
Site: Skoda Retailer

New Car Sales
Authorised Repairer

italiastar · 11-10-2006, 22:49

Neilg · 16-01-2007, 19:23

NOT IMPRESSED. Took VRS to them for warranty work with electrical problems. Some eight days later unable to fix it fully. State 'we need a new wiring loom which we dont have and have to order in. You can collect the car but we'll just disable the key fob locking mechanism' Re-book later when we have the part'

Not once have they offered a courtesy car!

0/10 customer service.

Merlin4x4 · 23-01-2007, 20:15

I have just bought a New Octavia TDi from Allams.
The deal including Part Ex was very well priced. Sales staff were willing to spend time before and after deposit placed and had a sound knowledge of the product.
Very friendly, with a good customer focus, So far so good
Recommended

helix · 09-02-2007, 13:58

Allams have only recently become a Skoda dealership. They've recruited a very knowledgable and helpful salesman called Geoff Garner who's worked at another Skoda dealership.
I went to look at the Roomster. Although I made it clear to him, and another salesman, that I wouldn't be considering buying within 9 months, and wasn't sure if Skoda had the car for me in their range, they couldn't have been more helpful. Appparently they see customer service as an investment. I'll certainly use them if I decide to buy a Skoda.

rpm · 10-02-2007, 21:18

I bought my second hand Octavia vRS from them a few weeks ago. I was very pleased with the sales experience. The car has just started making a strange sound I'd like to get checked out, so I guess I'm going to experience their after-sales service soon.

wrc81-stu · 11-02-2007, 03:24

Quote:

Originally Posted by rpm

I bought my second hand Octavia vRS from them a few weeks ago. I was very pleased with the sales experience. The car has just started making a strange sound I'd like to get checked out, so I guess I'm going to experience their after-sales service soon.

Good luck, cos their vauxhall mechanics havent got a clue!!!!!

rpm · 20-02-2007, 21:21

Took my car to another Skoda dealer instead, who diagnosed the problem as being due to a crocodile clip not being tightened up correctly. Last people to do work on the car were Allams with a pre-sales service and cambelt change - I guess they're still getting used to Skodas.

Merlin4x4 · 02-03-2007, 00:04

*****Highly Recommended*******

Today I took deliever of my new 4x4 2.0TDi from Allams.
Since placing the order they have kept me updated with progress, they were competitive on price with internet sites. Sales staff had a very pleasant and helpful attitude throughout. They have made this purchase very straight forward.

They have been knocked by others on this thread, for sales I can only recommend them.
The aftersales service well I'll have to wait and see, but from those staff I have dealt with so far I feel confident they will get it right.

italiastar · 10-04-2007, 20:27

italiastar · 26-07-2007, 00:51

greeny12 · 31-10-2007, 15:05

In the interests of balance, I want to post our experience of Allams.

We've just had our Octy vRS serviced there - the first under our variable plan.

They knew the price without consultation, knew what oil to put in(!) and have done a professional job including a good clean all round.

They also had the forethought to check a recall item, which tuned out not to have been done on our car, and fixed that.

The service manager was very friendly and helpful, and he said they now have two dedicated, Skoda-trained technicians working there.

So there you go - it doesn't justify previous errors or bad service, but maybe they've learned their lesson?

Clive618 · 09-11-2007, 14:46

I have also had good service so far from Allams. I was impressed with the sales experience when I bought the car from them last year. Just had the 2 year/20,000 mile service done and have no complaints. They quoted the price straight away when I phoned to book, a courtesy car or transport was offered, they've used the correct oil and everything was very friendly and efficient. They phoned me shortly afterwards with a customer service questionaire and offered me £25 off next year's service. Definitely recommended.

italiastar · 08-12-2007, 12:26

I've just spoken to Geoff Garner, and was very impressed with him - very friendly and honest and knowledgable. A friend of mine who has used the parts department a few times has also have very good experiences from them.

**VRStu** · 08-12-2007, 23:24

Why the sudden change of heart?

reboot · 08-01-2008, 13:01

Sorry to say I've had a very bad experiance with Allams. They just serviced my Octavia and informed mw that my rear pads and disks required changing. I gave them the OK to carry out the work.
The Handbraked failed to hold my car on my drive and it rolled into my car the very next day. The Handbrake was fully applied as I had done for the past 3 years and 50,000 miles without any problems.
I phoned Allams and complained then returned my car to Allams who then made me wait nearly 4 hours whilst they inspected it? They then claimed it had nothing wrong with it and it must of been my fault? They explained the 4 hour inspection was due to them giving my car a courtesy valay.
They denied any wrong doing and as I had not had an independent report done there was nothing I could prove. The handbrake now works perfectly as it had done before the service of course.
Just to rub salt into the wound the Valay must of been carried by a nine year old with a muddy bucket of water.
The reputation of Allams as a Vauxhall service centre was poor and now they are no better with Skoda.
Please note they also charge for parts not changed too.
I recommend that you aviod Allams of Epsom for any service work on your Skoda.

oldmann55 · 13-01-2008, 14:33

I am a motability customer and the roomster was on my shortlist of suitable cars available to me. I arrived at Allams unannounced on a busy Saturday morning dressed to unimpress! (I had just taken my son to a very messy sports site and was in muddy jeans and sweat shirt). I was greeted in a cordial and correct manner, and on finding out I was a motability customer was offered a seat and a coffee as the accreditied salesman (Geoff Garner) was busy with another customer. This was fine for us, and we took the time to look at the Roomster on display. As soon as he was free Geoff came over to us, appologised for the wait, and allowed me to explain my needs and worries regarding the roomster. (I am disabled and have very particular needs regarding the layout of the car) It turned out that Allams had a roomster in the version we wanted (Roomster2 1.4 in Ocean Blue) in their storage compound. Although it was a Saturday, and they were a bit tight staff wise geoff offered to get that car out and let me test drive it! As I had a prior engagement we agreed on a 2pm test drive (it was then 10am). I went off to my other engagement (more on that elsewhere) and returned almost an hour late, due to my inexperience in london traffic! geoff was again dealing with another customer. The sales manager (sorry I forgot his name) who admitted to being an Alfa specialist asked if we would be happy for him to take us on our test drive, and any outstanding questions we could ask of geoff on our return. I was impressed with the fact that our "host" for the test drive admitted that he would not be able to answer all my questions as he was not the Skoda expert. (As a motability customer I have met many Arthur Dayleys who think that a wheelchair or a pair of crutches = no brain, so we can be fed Bullsh*t until it come out of our ears).
To cut the long story short, we saw Geoff on our return, and we decided to order the car there and then. I have to stress that there was no preasure to buy this car, or any other for that matter, and Geoff understood that because of my physical needs I had to see the competition! the competition left wanting in many ways, so the roomster it is! I have to admit that I wont be experiencing too much of Allams after sales service as I live quite away from them, and will have to take it to another closer dealership for service. (My local dealer is not motability accredited, and can't sell the car to me). For pre sales service I can only give a 10/10, even while I was "just browsing".

oldmann55 · 01-02-2008, 11:04

Just to finish my report on my "Allams Experience". The car was ready well before the arranged delivery date, and throughout the "purchase process" Geoff kept me very well informed of all the progress. On the collection day I was collected at the station (having first made sure that I would be OK sitting in the car I was picked up in) and taken to the dealership. I was welcomed, not simply as a customer rather as an old friend! The car had been prepped and was ready and waiting. We got through the miles of burocratic paperwork involved in the Motability system, and I was on my way! (I also noted that between my arrival and driving away someone had taken the trouble to remove the free gift left on the roof by an errant seagull!) I wont be needing a new car now for 3 years, but when I do I sure hope that Allams can still supply my next one too!

DangerMouse · 21-02-2008, 02:32

I've bought 2 cars from Geoff at Allams now. A Mk1 Octy vRS (traded my Fabia vRS for it) and then a new Mk2 Octy vRS. Geoff was fantastic throughout, as were all the other staff I had dealings with (the sales manager and one of the Alfa guys). Geoff even invited me a couple of times on a trip to the Nurburgring with other vRS customers! I didn't feel pressured into buying anything, and he was able to quote any figures and answer any questions I had off the top of his head.

The car's due for its first service now, and as long as they can sort me a courtesy car then it'll be going to allams on the basis that I have faith in Geoff managing to sort any problems that may or may not occur...

10/10 for sales though!

NifNaf · 19-06-2008, 18:49

I would just like to voice the same words that have been said about GEOFF GARNER. A very informative and professional person. Even though I was only after advice about a purchase I had made from MARLBOROUGH SKODA - ISLEWORTH he was very helpful and assisted me to such a degree that I will definitely use ALLAMS in the future.

03-10-2006, 20:34	#1
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Allams Skoda - Epsom Allams Skoda 12 Felstead Road Longmead Business Park Epsom KT19 9AS Tel: 01372 743322 Fax: 01372 741010 Email: admin@allams.com Site: Skoda Retailer New Car Sales Authorised Repairer Last edited by DGW; 03-10-2006 at 20:35.

11-10-2006, 22:49	#2
italiastar Briskodian Join Date: May 2004 Posts: 151 Thanks: 1 Thanked 1 Time in 1 Post	Re: Allams Skoda - Epsom .. Last edited by italiastar; 08-12-2007 at 23:10.

16-01-2007, 19:23	#3
Neilg Briskodian Join Date: Nov 2006 Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom NOT IMPRESSED. Took VRS to them for warranty work with electrical problems. Some eight days later unable to fix it fully. State 'we need a new wiring loom which we dont have and have to order in. You can collect the car but we'll just disable the key fob locking mechanism' Re-book later when we have the part' Not once have they offered a courtesy car! 0/10 customer service.

23-01-2007, 20:15	#4
Merlin4x4 Briskodian Join Date: Jan 2007 Location: London Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom I have just bought a New Octavia TDi from Allams. The deal including Part Ex was very well priced. Sales staff were willing to spend time before and after deposit placed and had a sound knowledge of the product. Very friendly, with a good customer focus, So far so good Recommended

09-02-2007, 13:58	#5
helix Briskodian Join Date: Feb 2007 Posts: 80 Thanks: 8 Thanked 4 Times in 4 Posts	Re: Allams Skoda - Epsom Allams have only recently become a Skoda dealership. They've recruited a very knowledgable and helpful salesman called Geoff Garner who's worked at another Skoda dealership. I went to look at the Roomster. Although I made it clear to him, and another salesman, that I wouldn't be considering buying within 9 months, and wasn't sure if Skoda had the car for me in their range, they couldn't have been more helpful. Appparently they see customer service as an investment. I'll certainly use them if I decide to buy a Skoda.

10-02-2007, 21:18	#6
rpm Briskodian Join Date: Feb 2007 Location: Hampshire Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom I bought my second hand Octavia vRS from them a few weeks ago. I was very pleased with the sales experience. The car has just started making a strange sound I'd like to get checked out, so I guess I'm going to experience their after-sales service soon.

20-02-2007, 21:21	#8
rpm Briskodian Join Date: Feb 2007 Location: Hampshire Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom Took my car to another Skoda dealer instead, who diagnosed the problem as being due to a crocodile clip not being tightened up correctly. Last people to do work on the car were Allams with a pre-sales service and cambelt change - I guess they're still getting used to Skodas.

02-03-2007, 00:04	#9
Merlin4x4 Briskodian Join Date: Jan 2007 Location: London Posts: 13 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom ***Highly Recommended***** Today I took deliever of my new 4x4 2.0TDi from Allams. Since placing the order they have kept me updated with progress, they were competitive on price with internet sites. Sales staff had a very pleasant and helpful attitude throughout. They have made this purchase very straight forward. They have been knocked by others on this thread, for sales I can only recommend them. The aftersales service well I'll have to wait and see, but from those staff I have dealt with so far I feel confident they will get it right.

10-04-2007, 20:27	#10
italiastar Briskodian Join Date: May 2004 Posts: 151 Thanks: 1 Thanked 1 Time in 1 Post	Re: Allams Skoda - Epsom .. Last edited by italiastar; 08-12-2007 at 23:11.

26-07-2007, 00:51	#11
italiastar Briskodian Join Date: May 2004 Posts: 151 Thanks: 1 Thanked 1 Time in 1 Post	Re: Allams Skoda - Epsom .. Last edited by italiastar; 08-12-2007 at 23:11.

31-10-2007, 15:05	#12
greeny12 Briskodian Join Date: Aug 2007 Posts: 7 Thanks: 3 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom In the interests of balance, I want to post our experience of Allams. We've just had our Octy vRS serviced there - the first under our variable plan. They knew the price without consultation, knew what oil to put in(!) and have done a professional job including a good clean all round. They also had the forethought to check a recall item, which tuned out not to have been done on our car, and fixed that. The service manager was very friendly and helpful, and he said they now have two dedicated, Skoda-trained technicians working there. So there you go - it doesn't justify previous errors or bad service, but maybe they've learned their lesson?

09-11-2007, 14:46	#13
Clive618 Briskodian Join Date: Aug 2006 Posts: 66 Thanks: 0 Thanked 3 Times in 3 Posts	Re: Allams Skoda - Epsom I have also had good service so far from Allams. I was impressed with the sales experience when I bought the car from them last year. Just had the 2 year/20,000 mile service done and have no complaints. They quoted the price straight away when I phoned to book, a courtesy car or transport was offered, they've used the correct oil and everything was very friendly and efficient. They phoned me shortly afterwards with a customer service questionaire and offered me £25 off next year's service. Definitely recommended.

08-12-2007, 12:26	#14
italiastar Briskodian Join Date: May 2004 Posts: 151 Thanks: 1 Thanked 1 Time in 1 Post	Re: Allams Skoda - Epsom I've just spoken to Geoff Garner, and was very impressed with him - very friendly and honest and knowledgable. A friend of mine who has used the parts department a few times has also have very good experiences from them.

08-12-2007, 23:24	#15
VRStu Txt Spk Police Join Date: Dec 2004 Location: Hampshire Posts: 20,764 Thanks: 142 Thanked 987 Times in 884 Posts	Re: Allams Skoda - Epsom Why the sudden change of heart? __________________ Stu Stu's Websites - http://www.fabia-vrs.com & http://www.octavia-vrs.com Stu's Car - 2008 Audi S3 - Ibis White, Black Optics Pack, Privacy Glass, Auto Bi Xenon Headlights, Rain Sensing Wipers, Bose Sound System, Ipod Prep, GSM Phone Prep, Flat Bottom Multi Function Steering Wheel, Electric Folding Mirrors, Acoustic Parking, Cruise Control, Interior Light Pack, Non Smokers Pack. SWMBO's Car - 2008 Seat LEON TDi Stylance, Black Magic, Sports Pack, Rear Parking Sensors. Something for Weekend - A Patio

08-01-2008, 13:01	#16
reboot Briskodian Join Date: Dec 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom Sorry to say I've had a very bad experiance with Allams. They just serviced my Octavia and informed mw that my rear pads and disks required changing. I gave them the OK to carry out the work. The Handbraked failed to hold my car on my drive and it rolled into my car the very next day. The Handbrake was fully applied as I had done for the past 3 years and 50,000 miles without any problems. I phoned Allams and complained then returned my car to Allams who then made me wait nearly 4 hours whilst they inspected it? They then claimed it had nothing wrong with it and it must of been my fault? They explained the 4 hour inspection was due to them giving my car a courtesy valay. They denied any wrong doing and as I had not had an independent report done there was nothing I could prove. The handbrake now works perfectly as it had done before the service of course. Just to rub salt into the wound the Valay must of been carried by a nine year old with a muddy bucket of water. The reputation of Allams as a Vauxhall service centre was poor and now they are no better with Skoda. Please note they also charge for parts not changed too. I recommend that you aviod Allams of Epsom for any service work on your Skoda.

13-01-2008, 14:33	#17
oldmann55 Briskodian Join Date: Jan 2008 Posts: 10 Thanks: 0 Thanked 1 Time in 1 Post	Re: Allams Skoda - Epsom I am a motability customer and the roomster was on my shortlist of suitable cars available to me. I arrived at Allams unannounced on a busy Saturday morning dressed to unimpress! (I had just taken my son to a very messy sports site and was in muddy jeans and sweat shirt). I was greeted in a cordial and correct manner, and on finding out I was a motability customer was offered a seat and a coffee as the accreditied salesman (Geoff Garner) was busy with another customer. This was fine for us, and we took the time to look at the Roomster on display. As soon as he was free Geoff came over to us, appologised for the wait, and allowed me to explain my needs and worries regarding the roomster. (I am disabled and have very particular needs regarding the layout of the car) It turned out that Allams had a roomster in the version we wanted (Roomster2 1.4 in Ocean Blue) in their storage compound. Although it was a Saturday, and they were a bit tight staff wise geoff offered to get that car out and let me test drive it! As I had a prior engagement we agreed on a 2pm test drive (it was then 10am). I went off to my other engagement (more on that elsewhere) and returned almost an hour late, due to my inexperience in london traffic! geoff was again dealing with another customer. The sales manager (sorry I forgot his name) who admitted to being an Alfa specialist asked if we would be happy for him to take us on our test drive, and any outstanding questions we could ask of geoff on our return. I was impressed with the fact that our "host" for the test drive admitted that he would not be able to answer all my questions as he was not the Skoda expert. (As a motability customer I have met many Arthur Dayleys who think that a wheelchair or a pair of crutches = no brain, so we can be fed Bullsh*t until it come out of our ears). To cut the long story short, we saw Geoff on our return, and we decided to order the car there and then. I have to stress that there was no preasure to buy this car, or any other for that matter, and Geoff understood that because of my physical needs I had to see the competition! the competition left wanting in many ways, so the roomster it is! I have to admit that I wont be experiencing too much of Allams after sales service as I live quite away from them, and will have to take it to another closer dealership for service. (My local dealer is not motability accredited, and can't sell the car to me). For pre sales service I can only give a 10/10, even while I was "just browsing".

01-02-2008, 11:04	#18
oldmann55 Briskodian Join Date: Jan 2008 Posts: 10 Thanks: 0 Thanked 1 Time in 1 Post	Re: Allams Skoda - Epsom Just to finish my report on my "Allams Experience". The car was ready well before the arranged delivery date, and throughout the "purchase process" Geoff kept me very well informed of all the progress. On the collection day I was collected at the station (having first made sure that I would be OK sitting in the car I was picked up in) and taken to the dealership. I was welcomed, not simply as a customer rather as an old friend! The car had been prepped and was ready and waiting. We got through the miles of burocratic paperwork involved in the Motability system, and I was on my way! (I also noted that between my arrival and driving away someone had taken the trouble to remove the free gift left on the roof by an errant seagull!) I wont be needing a new car now for 3 years, but when I do I sure hope that Allams can still supply my next one too!

21-02-2008, 02:32	#19
DangerMouse Briskodian Join Date: Mar 2005 Location: Surrey, UK Posts: 508 Thanks: 1 Thanked 1 Time in 1 Post	Re: Allams Skoda - Epsom I've bought 2 cars from Geoff at Allams now. A Mk1 Octy vRS (traded my Fabia vRS for it) and then a new Mk2 Octy vRS. Geoff was fantastic throughout, as were all the other staff I had dealings with (the sales manager and one of the Alfa guys). Geoff even invited me a couple of times on a trip to the Nurburgring with other vRS customers! I didn't feel pressured into buying anything, and he was able to quote any figures and answer any questions I had off the top of his head. The car's due for its first service now, and as long as they can sort me a courtesy car then it'll be going to allams on the basis that I have faith in Geoff managing to sort any problems that may or may not occur... 10/10 for sales though! __________________ Had: Mk 2 Octavia 1.6MPI Had: Black Magic Furby vRS w/ Cruise Control Had: Mk 1 Octavia vRS - They've had too much of my money now! Got: Mk 2 Octavia vRS TFSI - I need to stop buying Skodas now - It's just getting silly!

19-06-2008, 18:49	#20
NifNaf Briskodian Join Date: May 2008 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Allams Skoda - Epsom I would just like to voice the same words that have been said about GEOFF GARNER. A very informative and professional person. Even though I was only after advice about a purchase I had made from MARLBOROUGH SKODA - ISLEWORTH he was very helpful and assisted me to such a degree that I will definitely use ALLAMS in the future.

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