Elmside Garage - Beckenham.

***DGW*** · 13-10-2005, 12:52

Elmside Garage
35-37 Upper Elmers End Road
Beckenham
Kent
BR3 3QY

020 8289 1843

New Car Sales
Business Sales Centre
Authorised Repairer
Approved Used Car Sales

***ncarring*** · 14-10-2005, 12:36

Originally posted by a1topdog - Thu Apr 8, 2004

I've only used them for parts so far (and I've bought plenty of them) and "Claire" the parts person was very helpful & knowledgable.The parts arrived when she said they would and if there was a problem she would always telephone and let you know.

I've got some warranty work to be done soon so I'll update the post once it has been done.

***ncarring*** · 14-10-2005, 12:37

Originally posted by AlanJ - Wed Nov 10, 2004

I've had 3 Octavia RS's from them now. The last one was meant to be ready for collection - when I got there - after driving all the way from darkest Norfolk in the middle of the night (to get there before London rush hour) I found that the car wasn't ready, in fact it hadn't even had it's pdi - nothing had been done!

I wasn't impressed but they didn't seem too fussed about me having to wait around for about 3 hours!!

Also, my ex has a Fabia, she took it in for its final under warranty service, asking them to fix the coolant loss problem & dodgy radio. She collected it & still has the same problems!

I noticed in a which report that coolant loss seems to be a known problem - if so why couldn't a garage just put it right?

One of the mysterys of the car dealership world I guess!!!

I must say they gave me a cracking trade in last time, so I guess its all swings & roundabouts - hence my good rating for them.

Chris.G · 01-01-2006, 11:56

Elmside are my local dealers (only a couple of miles away) -

They have so far carried out one warranty claim (brake master cylinder replacment) and they also fitted my twin chrome exhaust trim to my Octy.

Very friendly service and an excellent standard of work

The only complaint I have is about the sales dept, Ive had four new Skodas now and twice ive been into Elmside to try and buy (keep it local and all that), but for some reason they never phone back

They have successfully lost two sales in the last twelve months.

my new Octy is booked in next Friday (warranty claim) for air bag warning light, Ill report back as to how well it goes.

Overall a dealer I would recommend.

PhilB34 · 26-01-2006, 11:43

This is my local dealer too.They had just got in a y reg vrs octy and was going to definitely phone me on tues 20 dec as i was leaving for the canaries the next day.No call? they phoned on the wednesday it was too late,and the site does not work?

Ho hum!

Chris.G · 30-01-2006, 22:15

Well air bag is all fixed now, needed a whole new one original was faulty.

I had to book the car in for a second visit because they dont keep air bags in stock (explosion risk).

Once again a top job from Elmside with a courtesy car thrown in for free (55 plate fabia auto which they never bother to check when you bring it back).

still recommended to all

Next job to be done - parking sensors.

Will update when the work is done.

TrevorK · 01-06-2006, 23:08

Just bought a new car from Elmside. Very impressed with the sales staff. Nothing was too much trouble, and there were no hard sales techniques such as apparent with other dealers.

Trevor K

a1topdog · 14-07-2006, 16:47

I've used Elmside for parts and warranty work - top marks on both accounts.

BillW · 19-01-2007, 00:12

I bought a used Felicia for my son from this garage, having been impressed with Skoda quality on the basis of my company supplied Superb, easily the match of an equivalent VW or Audi. However, my involvement with Elmside was not a happy experience. There was a total lack of interest on the part of Elmside garage in solving problems, numerous, with the vehicle as soon as they had the purchase money. They may be OK if you purchase a new car but I would not advise anyone to consider buying a secondhand vehicle from this dealer.

Chris.G · 19-01-2007, 16:12

Had the parking sensors done and no complaints. Nice tidy job

They gave me a price which they stuck to and completed the job at the time they said.

All in all a good service. Still recommended.

20K Service due early Feb 2007. Will update again.

Chris.G · 02-08-2007, 18:38

Paid another visit to Elmside today.

Jobs completed -

1. 20K Service £244.00

2. Replace storage box on top of dash (peeling trim) £0.00

3. Replace drivers door handle (peeling) £0.00

4. Repair fuel flap (not opening as it should) £0.00

Took the car in @ 8.30am ready for collection @ 1.00pm.

Free courtesy car thrown in again

Excellent friendly service again

Booked in again Aug 28th for a brake problem.

London Les · 31-08-2007, 18:39

Don't generally have a problem with the dealer, because the ordering process went well, got plenty of updates on progress from the factory etc. Then it all went pear shaped with one particular salesman. Me, the wife, and kid were kept waiting for over an hour on a hot day to pick the car up, despite having an appointment, it then transpired the garage had put petrol in my new 2.0 TDI which had just 4 miles on the clock!

It promptly died about a mile from the garage, and had to be towed back. I accepted the car after Elmside changed the fuel filter, pump and injectors, and provided an extra year's warrenty. It was dealt with efficiently, but the original error was unforgivable.

So I would advise to check the fuel reciept. If it's not been started then it could be drained without damage...

London Les · 31-08-2007, 18:42

I should add both Skoda UK and Elmside's servicing dept were excellent about sorting this.

London Les · 07-02-2008, 19:25

Latest update - tailgate realigned and back bumper fixed under warrenty (the lip of the tailgate was rubbing on the bumper - there should be a gap to allow water to drain).

Everyone helpful and the work was done quickly. Courtesy car offered. Can't fault them on this transaction.

musotech · 11-06-2008, 00:05

Bought my Fabia Estate second hand from them - no problems with car, servicing or warranty repairs. Occasionally tend to get very booked up for servicing & mot. So pleased that the wife bought a brand new Fabia (new shape) for a good price and trade in

jasoncmiles · 10-11-2008, 12:37

Purchased Fabia (Not from Elmside). In the first week I had a cracked rocker cover, electric window needed adjusting, window leak. Went to Elmside based upon reviews given here. They booked me in within 24 house. Fixed all issues with no hassle. Kept me updated. Were polite and efficient. I will return to them for the service next year based upon my good experience. Cannot fault them based upon my experience thus far

.

13-10-2005, 12:52	#1
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Elmside Garage - Beckenham. Elmside Garage 35-37 Upper Elmers End Road Beckenham Kent BR3 3QY 020 8289 1843 New Car Sales Business Sales Centre Authorised Repairer Approved Used Car Sales Last edited by DGW; 31-01-2008 at 21:32. Reason: Updated.

01-01-2006, 11:56	#4
Chris.G Briskodian Join Date: Sep 2004 Location: London Posts: 1,210 Thanks: 36 Thanked 28 Times in 28 Posts	Re: Elmside Garage - Beckenham Elmside are my local dealers (only a couple of miles away) - They have so far carried out one warranty claim (brake master cylinder replacment) and they also fitted my twin chrome exhaust trim to my Octy. Very friendly service and an excellent standard of work The only complaint I have is about the sales dept, Ive had four new Skodas now and twice ive been into Elmside to try and buy (keep it local and all that), but for some reason they never phone back They have successfully lost two sales in the last twelve months. my new Octy is booked in next Friday (warranty claim) for air bag warning light, Ill report back as to how well it goes. Overall a dealer I would recommend.

26-01-2006, 11:43	#5
PhilB34 Briskodian Join Date: Dec 2005 Location: kent uk Posts: 27 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Elmside Garage - Beckenham This is my local dealer too.They had just got in a y reg vrs octy and was going to definitely phone me on tues 20 dec as i was leaving for the canaries the next day.No call? they phoned on the wednesday it was too late,and the site does not work? Ho hum! __________________ Older,Budweiser!!

30-01-2006, 22:15	#6
Chris.G Briskodian Join Date: Sep 2004 Location: London Posts: 1,210 Thanks: 36 Thanked 28 Times in 28 Posts	Re: Elmside Garage - Beckenham Well air bag is all fixed now, needed a whole new one original was faulty. I had to book the car in for a second visit because they dont keep air bags in stock (explosion risk). Once again a top job from Elmside with a courtesy car thrown in for free (55 plate fabia auto which they never bother to check when you bring it back). still recommended to all Next job to be done - parking sensors. Will update when the work is done.

01-06-2006, 23:08	#7
TrevorK Briskodian Join Date: Apr 2006 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Elmside Garage - Beckenham Just bought a new car from Elmside. Very impressed with the sales staff. Nothing was too much trouble, and there were no hard sales techniques such as apparent with other dealers. Trevor K

14-10-2005, 12:36	#2
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,950 Thanks: 16 Thanked 94 Times in 77 Posts	Originally posted by a1topdog - Thu Apr 8, 2004 I've only used them for parts so far (and I've bought plenty of them) and "Claire" the parts person was very helpful & knowledgable.The parts arrived when she said they would and if there was a problem she would always telephone and let you know. I've got some warranty work to be done soon so I'll update the post once it has been done.

14-10-2005, 12:37	#3
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,950 Thanks: 16 Thanked 94 Times in 77 Posts	Originally posted by AlanJ - Wed Nov 10, 2004 I've had 3 Octavia RS's from them now. The last one was meant to be ready for collection - when I got there - after driving all the way from darkest Norfolk in the middle of the night (to get there before London rush hour) I found that the car wasn't ready, in fact it hadn't even had it's pdi - nothing had been done! I wasn't impressed but they didn't seem too fussed about me having to wait around for about 3 hours!! Also, my ex has a Fabia, she took it in for its final under warranty service, asking them to fix the coolant loss problem & dodgy radio. She collected it & still has the same problems! I noticed in a which report that coolant loss seems to be a known problem - if so why couldn't a garage just put it right? One of the mysterys of the car dealership world I guess!!! I must say they gave me a cracking trade in last time, so I guess its all swings & roundabouts - hence my good rating for them.

14-07-2006, 16:47	#8
a1topdog Briskodian Join Date: Jan 2003 Location: West Sussex Posts: 248 Thanks: 3 Thanked 0 Times in 0 Posts	Re: Elmside Garage - Beckenham I've used Elmside for parts and warranty work - top marks on both accounts. __________________ Steve _______________________________________

19-01-2007, 00:12	#9
BillW Briskodian Join Date: Jan 2007 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Elmside Garage - Beckenham. I bought a used Felicia for my son from this garage, having been impressed with Skoda quality on the basis of my company supplied Superb, easily the match of an equivalent VW or Audi. However, my involvement with Elmside was not a happy experience. There was a total lack of interest on the part of Elmside garage in solving problems, numerous, with the vehicle as soon as they had the purchase money. They may be OK if you purchase a new car but I would not advise anyone to consider buying a secondhand vehicle from this dealer.

19-01-2007, 16:12	#10
Chris.G Briskodian Join Date: Sep 2004 Location: London Posts: 1,210 Thanks: 36 Thanked 28 Times in 28 Posts	Re: Elmside Garage - Beckenham. Had the parking sensors done and no complaints. Nice tidy job They gave me a price which they stuck to and completed the job at the time they said. All in all a good service. Still recommended. 20K Service due early Feb 2007. Will update again.

02-08-2007, 18:38	#11
Chris.G Briskodian Join Date: Sep 2004 Location: London Posts: 1,210 Thanks: 36 Thanked 28 Times in 28 Posts	Re: Elmside Garage - Beckenham. Paid another visit to Elmside today. Jobs completed - 1. 20K Service £244.00 2. Replace storage box on top of dash (peeling trim) £0.00 3. Replace drivers door handle (peeling) £0.00 4. Repair fuel flap (not opening as it should) £0.00 Took the car in @ 8.30am ready for collection @ 1.00pm. Free courtesy car thrown in again Excellent friendly service again Booked in again Aug 28th for a brake problem.

31-08-2007, 18:39	#12
London Les Briskodian Join Date: Jun 2007 Location: SE London Posts: 151 Thanks: 9 Thanked 13 Times in 13 Posts	Re: Elmside Garage - Beckenham. Don't generally have a problem with the dealer, because the ordering process went well, got plenty of updates on progress from the factory etc. Then it all went pear shaped with one particular salesman. Me, the wife, and kid were kept waiting for over an hour on a hot day to pick the car up, despite having an appointment, it then transpired the garage had put petrol in my new 2.0 TDI which had just 4 miles on the clock! It promptly died about a mile from the garage, and had to be towed back. I accepted the car after Elmside changed the fuel filter, pump and injectors, and provided an extra year's warrenty. It was dealt with efficiently, but the original error was unforgivable. So I would advise to check the fuel reciept. If it's not been started then it could be drained without damage... __________________ Last edited by London Les; 07-02-2008 at 19:27.

31-08-2007, 18:42	#13
London Les Briskodian Join Date: Jun 2007 Location: SE London Posts: 151 Thanks: 9 Thanked 13 Times in 13 Posts	Re: Elmside Garage - Beckenham. I should add both Skoda UK and Elmside's servicing dept were excellent about sorting this. __________________

07-02-2008, 19:25	#14
London Les Briskodian Join Date: Jun 2007 Location: SE London Posts: 151 Thanks: 9 Thanked 13 Times in 13 Posts	Re: Elmside Garage - Beckenham. Latest update - tailgate realigned and back bumper fixed under warrenty (the lip of the tailgate was rubbing on the bumper - there should be a gap to allow water to drain). Everyone helpful and the work was done quickly. Courtesy car offered. Can't fault them on this transaction. __________________

11-06-2008, 00:05	#15
musotech Briskodian Join Date: Jun 2008 Location: South London Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Elmside Garage - Beckenham. Bought my Fabia Estate second hand from them - no problems with car, servicing or warranty repairs. Occasionally tend to get very booked up for servicing & mot. So pleased that the wife bought a brand new Fabia (new shape) for a good price and trade in

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jasoncmiles Briskodian Join Date: Nov 2008 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Elmside Garage - Beckenham. Purchased Fabia (Not from Elmside). In the first week I had a cracked rocker cover, electric window needed adjusting, window leak. Went to Elmside based upon reviews given here. They booked me in within 24 house. Fixed all issues with no hassle. Kept me updated. Were polite and efficient. I will return to them for the service next year based upon my good experience. Cannot fault them based upon my experience thus far.

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Elmside Garage - Beckenham.

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