DGW

ncarring

Originally posted by kingly - Tue Jan 20, 2004

Pros: good discount from list price and easy trade in of old car
Cons: still waiting for my rubber boot mat (2 months)!

ncarring

Originally posted by ScoobyChris - Wed Jul 14, 2004

Just had my 60k service with them. They carried out all the work they said they would within the time they said and kept me informed of anything they found and were happy to talk things through with me. I only went with them as they were the cheapest in the area, but they supplied me with an '04 Fabia Comfort courtesy car while mine was in (with 1/4 tank of petrol) and picked up on all the things I knew were wrong with the car, as well as giving some advisories on others.


Other nice touch was they replaced my missing dust caps free of charge and also ordered in a new steering arm something or other as there was a lot of play in my one, to be replaced as a warranty item. Both without me asking! [img]../reviews/images/smile.gif[/img]

Chris.G

Just bought an Octavia 2 sport from them (ex demo 05 plate 4800 miles) -

Arrived at the dealer at 9.00am to pick up the car, salesman takes me inside to fill out the paperwork. All the formalities are dealt with very quickly (so far 10/10).

On my way home about two miles from the dealer and im greated with an airbag warning light from the dashboard Im not to fussed the cars under warranty I can except one small oversight.

I pull into a burger place to have breakfast and at the same time phone the dealer to see if there is any chance of me getting the car looked at, thinking they might want to sort the problem out. Im told "we are to busy you may aswell get it looked at in London".

Nice one I thought, good service. Take £16000 and five minutes later fob me off. After breakfast I realise they havent given me the service book that goes with the car, another phone call and im told "we will post it to you". Im two miles away for ***** sake so i tell them NO ill be there in a minute and at the same time please ask service if they will look at my airbag for me.

I arrive back at the dealer where they promtly give me the service book but inform me they cant even look at the car unless I want to wait two hours and even then its a maybe. So I decline their offer and once again start heading home.

About forty miles from home the oil light comes on and the maxidot display says "check oil level" I phone dealer (while im driving) to say I dont believe the car has had a PDI, he says "the car has been checked but he will just go and check the records to make sure and phone me straight back".

He must be doing a thorough job of checking them records because im still waiting (A WEEK LATER). And by the way the oil level was off the dip stick but dont worry because ive put the £12 litre of oil in I bought from you while i was there and when youve finished checking your PDI records can you have a look for the sat nav manual that you never gave me.

Cheers for the experience Freeborn (never again)

mac

Won't be going there then !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!---Ever !!!!!!!!!

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Octy Vrs Tdi Estate & Fabia Vrs,silver and standard

ScoobyChris

Just to add to this (a couple of years later ) the new steering track rod arm wasn't replaced under warranty after all (as my car was outside warranty as I knew) but I kicked up a stink saying they'd promised it done free and we reached a compromise of me paying for parts and them paying for labour....

Chris

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Holding up the traffic in a little Italian..........

Organist

Wouldn't bother with this dealer again. Indifferent is the best way to describe them.
Just don't ask for a finance quote - you'll get it scribbled on the back of an old used envelope.
No Coffee worth drinking.

Go up the road to Winchester Motor Company - Nice coffee, and professional more mature smartly turned out out staff with a lot more knowledge and a lot less 'allo mate, how's it goin' from slips of kids who should be put over ones knee and roundly spanked for talking to customers like that!

nedbloggs

Just before I bought my Octy (from Winchester btw) I was living next to Freeborn Skoda, so decided it would be nice and easy to walk down having phoned and booked a test drive (hadn't had one at that point). Went down and was shown a car that had been on their forecourt for 6 months - i'd been watching (as I said, I lived next door) and was told that because I was not planning to make a decision for a month that I should come back then! Ha! So the following weekend I went up to Winchester Motor Co. and took out their demo for 40mins. 2 weeks later I had bought my lovely black vrs which I am still incredibly happy with!

Stuart_J

We took delivery of our new Superb yesterday, we chose Freeborn purely on the deal offered, they managed to beat all the local dealers by a big margin & even some of the Internet boys.
The only niggle in an otherwise very pleasant "buying experience" was caused by the DVLA "trying" to transfer our personal plate over but Freeborn hassled them & also collected & delivered documents to the DVLA in person to help speed things up.
So as far as buying cars I will give them 11 out of 10.
If you are thinking of buying in the South give them a try & talk to or see Simon, very pleaseant & not pushy, just gets the job done

Stuart

Ps If your thinking of buying a well specced Octy try the Superb before you comit, IMO its a no brainer.

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Speed is an addiction for which thankfully there is no cure

StuartBell

Bought a pre-reg Roomster 2 1.9TDI with 10 miles on the clock, less than 2 months old, and £2700 off list, including fitted extras.

Sales executive Joe Hosegood was eager to close the deal, and judged the right level of persuasion very well. Arranged for the retro-installation of the third rear headrest (requires some trim-work) to install on standard non-headrest central seat) well within the promised timescale. So far, so good!

Stuart

sotonjoe

Good guys; I've purchased two cars now, one from Andy and one from Joe.

Service team get the job done too, although there can be some wait for courtesy cars etc.

Organist

Just brought a new 2008 Octy II from WInchester Motor Company. Freeborn's couldn't even get near the price, and the sales dept is still the indifferent shower of ***** as it was two years ago. That's two brand-new Octavias they've missed out on, and about £35,000 worth of turnover. A little attention is all that was needed!