DGW

ncarring

Originally posted by aixlad - Sat Jul 23, 2005


Bought my Fabia vRS from Grey Gables. The sales guy was quite amusing, and not too pushy. Since the day I drove the car off their forecourt I've never heard a whisper from them which is quite surprising (obviously not too bothered about exercising any "customer retention" marketing techniques). Nothing wrong with the car, but they have not shown any interest in providing an after sales service, so I happily take it elsewhere. Not sure if I would buy from here again as I'm one of those old fashioned blokes that likes the supplying dealer to exclusively service the vehicle throughout my ownership.

rickyb303

I bought my Fabia from here as I am originally from Oxford and at the time they were the only place that had a 1.9TDi in my price range. They seem to be a family run business and although mentioned all the finance and GAP insurance, were never pushy. I'm a salesman myself and I liked their very honest, upfront nature.

I had a problem with my fuel gauge (which was correctly diagnosed on this forum) which they fixed under the free 3 month warranty my 2001 car came with. I would definitely recommend them and in fact my Golf GTi driving girlfriend is buying a VRS Furby from them at the mo. Hopefully she'll get as good customer service as I did.

So thumbs up from me!

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mark lanyon

I have absolutely unqualified praise for Grey Gables. I've never bought a car there (because we got our Octavia 1 when we lived in London) but I'd certainly be happy to. They let me drive a VRS the other day without demurring.
Any work that they've done for me has been done properly and to a perfectly reasonable price. They even did some work under VW warranty on faulty coils way after the warranty had expired. It was a bit disappointing that new front wheel bearings failed after 15000 miles but once again they replaced them pronto for free.
They lend me or the wife a courtesy car which is great but, perhaps incredibly in this day and age, they let me take my car home and send the bill subsequently (which, I hasten to add, I pay at once). Perhaps not everyone gets this courtesy...I don't know.
I note what was said about not being telephoned after buying a new car there. Surely that's great? I don't want to be rung up to find out if I'm happy or not (I think its a bit infantile to want to be). If there's a problem with the car (which given Skoda's reputation seems unusual) you'll say so at once. If you like the garage and the service you were given, you'll want to go back. QED.
I'd like to change from my company BMW 320 to another Octavia next year. GG aren't a business dealership so I couldn't do a lease arrangement with them I gather. However, I might change to a personal purchase, rather than a company lease if the economics work out.
M

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Markie

Oldnewbie

MOT done on my 3 yr old Octavia 1.9 PD130 Estate - no problem other than an advisory on a tyre.

Since then have had one service by them and asked them to check vehicle over as two previous services were by non-Skoda dealerships.(My original dealership closed).
Courtesy car provided.Car returned clean and runs smoother than before service.

Excellent attitude by the staff.

Unfortunately I have to move otherwise I would certainly get my next car from here.

PeterGAH

The Service manager is great. The problem is the owner doesn't believe in variable servicing and totally screwed up my cars computer so the light didn't come on and the car went 24000 on the same oil. Thank you Grey Gables if you stuffed my engine. The engine management software had to be reinstalled by downloaded from Skoda UK by Merritts Aylesbury for a complete reset. I cannot stand Dealers who think they know better than the factory. I will not be going back there until the management changes.

southpaw

I bought my 2nd hand fabia vrs from them recently. Really friendly salesman , good price - although now Ive made the purchase I think the 'I'll sort that out for you on monday' might need reminding.

smstext

I had that, 1 month later when i rang to find out how my order was going i was told "we didnt think you were serious" erm, why else would i come in with my requirements and offer to put the deposit down there and then?

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