Sherlodge Garage - Gillingham.

***DGW*** · 13-10-2005, 12:44

Sherlodge Garage
26 Hoath Lane
Wigmore
GILLINGHAM
Kent
ME8 0SW

01634 377444

New Car Sales
Authorised Repairer
Business Sales Centre
Approved Used Car Sales

***ncarring*** · 14-10-2005, 22:06

Originally posted by TaviaRS - Thu Sep 30, 2004

Pros: Friendly
Cons: Supplied the wrong car

I bought a new car from them in February.

Ordered an Octavia Estate, went through all the hoops and arrived to pick it up on the Friday as agreed.

The salesman, Paul was on the 'phone at the time so he just pushed me the keys and said to check it over whilst he finished the call. I asked where it was as all I could see was a hatchback. He then informed me that the hatchback was my car.

I decided to accept the car, even though it was incorrect as I was due to go to France that evening, my insurance had all been transferred to the new car and I didn't want to wait another 6-8 weeks to get the new one for various reasons.

I got no form of recompense for the error (other than a tank of fuel), I even had to go back 1/2 hour later as they'd forgotten to put the tax disk in the car.

Would I buy another car from them? Er, no.

As to servicing, well, I live the other soide of the country now, so I won't be using them.

Hopefully, this was just one of those things that happens. I'm sure that normally they are good.

***ncarring*** · 14-10-2005, 22:08

Originally posted by Kentish - Thu Sep 30, 2004

Bought my Superb from them back in 03/03, and before that an Octy in 98 from their previous premises.
Sales staff have always been very friendly and relaxed, and never once given me aggro or problems.
Servicing staff could be a little less prone to moods, but parts staff are also very friendly and helpful.
Generally I find them helpful, polite and unassuming especially to the wife.

Would I use them again...yes

***ncarring*** · 14-10-2005, 22:10

Originally posted by patnmand - Fri Oct 8, 2004

Just moved into the area, so used them for the first time. Have to say it was a massive improvement over the service I got from my previous dealer. They seemed genuinely knowledgeable, and interested in looking after their customers. I had decided that this would be my last Skoda because I was so fed up with the previous dealership, but now I'm not so sure......

***ncarring*** · 14-10-2005, 22:11

Originally posted by Buggs - Mon Nov 22, 2004

Used as local dealer for service and MOT on my Ocy VRS. Completed work as necessary and phoned me with updates and to inform me of minor things that needed doing, which they completed when given the ok.

Provided Fabia while car in work shop and this was very clean and ok apart from fuel warning light on when collected.... Guess no one likes giving away free fuel.

Staff appeared friendly and polite but one did come across a bit stropy but guess every one has bad days and in generall very pleased with service....

Will use again next time......

***ncarring*** · 14-10-2005, 22:17

Originally posted by The Jimmy - Sat Aug 27, 2005

Always look after my Dad well after he bought an ex-demo Felicia and greeted by name, even after a good gap between visits. Went there to look at a Fabia vRS, booked a test drive and given the keys to go out by myself for an hour :-) (I came back!). Happy to haggle and willing to do some legwork to close a good deal. Factory order car delivered in 2 months, no problems and a thorough handover. Fitted me in at v short notice on a Sat to get xenon beams lifted although technician wasn't prepared to accept that I thought them to be far too low and told me to use main beam instead!! (adjustment made and now much much better). More than happy to use again.

Dread1977 · 20-02-2006, 10:51

Bought my first car from them back in october last year, they at least managed to get the car/delivery correct, clutch failed at 6000 miles and ended up being looked after by them for 5 days. Granted they did fix the problem, but i had to do all the chasing to find out when my car was going to be ready, they did give me another fabia to run around in, but i guess it was expecting too much to be given a decent one, still its free........

I guess my only real gripe is with the rather large scratches i recieved inside the passenger/drivers side door sill. 4 to be exact, not sure i can do anything about them but i will talk to customer services and see what they say.

All in all, im 50/50 as to getting another skoda after this one is done..... may go JAP as they appear to look after thier customers.

tarzey · 01-07-2007, 18:09

I have recently bought a three-month-old Skoda Superb Elegance 2.5 V6 TDI 160bhp Tip demonstrator from this dealer. There do not seem to be many 2.5 V6 demonstrators around, and the price it was offered at made it worthwhile travelling over a hundred miles to see this car. The trip was not wasted and a deal was quickly done. I gave the dealer a list of small works I wanted doing (adding a Parrot Blue-tooth kit, mud flaps, fire extinguisher, etc.) and I returned a week late to find all the work done and the car ready and waiting for me, exactly as per specification.

Conclusion; recommended. Why can’t all garages be like this?

G-slave · 29-07-2007, 23:49

thanks to you, who took the time to update this post

richie · 02-08-2007, 18:03

Had the Octavia vRS serviced there today.

Brilliant job, good price at £276.09 for a second variable service ( 37000 miles), the car feels better than when I first picked it up in December 05!!

Nice Roomster to drive around in for the day. All in all a good day, promt service from the garage, car deliverd at 0830, done by 1530.

AndyG_1979 · 29-09-2007, 20:15

Bought my Fabia vRS in Feb 2005. Barry Crook (sales manager) bent over backwards to help and called every few week after the car had been delivered to make sure all was ok

Service and parts guys always more then helpful and usually run a little discount

I will be buying my next car from them and will always use them for my Skoda..

On another note, they were really good when we took our little Fiat Seicento run around in to have its rocker cover replaced. They gave me a price of 1 hours labour. We dropped the car off at 9am and when I called at 2 to see how they were getting on they were just finishing as it was a lot more work then they had thought. They only charged me for the 1 hour which I though was great as im sure some garages would have charged for the full 5 hours..

Andy

The Jimmy · 28-10-2007, 14:35

Still very happy. Just got corroded alloys replaced, with none of the difficulty that some others have experienced with other dealers on this subject (quick inspection by SM and parts ordered in 5 minutes)

top line. Will be back for MoT and service soon.

G-slave · 09-03-2008, 19:22

Bringing in my car on Monday for a 4 years/ 40k variable service.

asked for:
Cambelt
sparks
fuel filter
oil filter
polen filter

Should be around £600 mark

richie · 26-03-2008, 22:33

Not too happy with them at the moment.

Had the Octi in for them to diagnose a noise from the front. I asked for a day when I was off and a loan car was availiable, told it would be at least 2 weeks befor a car could be sorted out to match my day off etc (today, the 26th). It was suggested that I come in on last Saturday morining so the teckie could do a road test.

Okay, fair enough. Turned up at 8am and road test conducted. The teckie thinks it is a wheel bering on the off side, though not 100% sure, willl need to order the parts in for all 4 wheels. Again, fair enough.

Back to the garage only to be informed that the date booked for the loan car etc was not actually booked as I had agreed to come in on the Saturday morning. Now wating for a phone call once the parts have come in so I can make another booking for a loan car etc. And this may be "at least another 2 weeks as all the loan cars are all booked up and what with the easter weekend, the parts will not be in till at least Thursday................"

Update 26/04/08.

After chasing them up......................................

Had the car back a couple of weeks ago. The wheel bearings are fine. The noise was the 2 rear tyres which had "distorted" £235 later for 2 new tyres.....................

What pi%%ed me off the most was that the tyres were inspected on the Saturday the teckie came out in the car with me!!!!!

richie · 30-04-2008, 16:15

Right, ref the above. To cut a long story short. The garage lead me to beleive that the Avon tyres were returned to Avon for an inspection to see if they were defective. It turns out that they are under a 5 year warranty from the original supplier, so I could get a 100% refund from the supplier.

Got a call today from the Skoda garage asking me what was going on with the tyres as they are still at the service centre!!!!! 3 weeks after being "told" they were being sent away.

After taking a very deep breath, I infromed the serivce manager that a college of his informed me that THEY would send the tyres back to Avon with a S.A.F (????) report and they would call me when the report was back.

So, I now will go and get the tyres and take them back to the orriginal supplier and hope fully get the job done and my dosh back.

richie · 18-08-2008, 09:08

If you get an extended warranty, make sure they update Skoda Assistance................................

richie · 21-08-2008, 10:57

They are now charging £15 a day for a loan car for "insurance reasons"

13-10-2005, 12:44	#1
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Sherlodge Garage - Gillingham. Sherlodge Garage 26 Hoath Lane Wigmore GILLINGHAM Kent ME8 0SW 01634 377444 New Car Sales Authorised Repairer Business Sales Centre Approved Used Car Sales Last edited by DGW; 16-10-2005 at 09:04. Reason: Details checked

14-10-2005, 22:06	#2
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,950 Thanks: 16 Thanked 94 Times in 77 Posts	Originally posted by TaviaRS - Thu Sep 30, 2004 Pros: Friendly Cons: Supplied the wrong car I bought a new car from them in February. Ordered an Octavia Estate, went through all the hoops and arrived to pick it up on the Friday as agreed. The salesman, Paul was on the 'phone at the time so he just pushed me the keys and said to check it over whilst he finished the call. I asked where it was as all I could see was a hatchback. He then informed me that the hatchback was my car. I decided to accept the car, even though it was incorrect as I was due to go to France that evening, my insurance had all been transferred to the new car and I didn't want to wait another 6-8 weeks to get the new one for various reasons. I got no form of recompense for the error (other than a tank of fuel), I even had to go back 1/2 hour later as they'd forgotten to put the tax disk in the car. Would I buy another car from them? Er, no. As to servicing, well, I live the other soide of the country now, so I won't be using them. Hopefully, this was just one of those things that happens. I'm sure that normally they are good. Last edited by ncarring; 14-10-2005 at 22:08.

20-02-2006, 10:51	#7
Dread1977 Briskodian Join Date: Sep 2005 Location: Kent Posts: 30 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Sherlodge Garage - Gillingham Bought my first car from them back in october last year, they at least managed to get the car/delivery correct, clutch failed at 6000 miles and ended up being looked after by them for 5 days. Granted they did fix the problem, but i had to do all the chasing to find out when my car was going to be ready, they did give me another fabia to run around in, but i guess it was expecting too much to be given a decent one, still its free........ I guess my only real gripe is with the rather large scratches i recieved inside the passenger/drivers side door sill. 4 to be exact, not sure i can do anything about them but i will talk to customer services and see what they say. All in all, im 50/50 as to getting another skoda after this one is done..... may go JAP as they appear to look after thier customers. Last edited by Dread1977; 20-02-2006 at 10:52.

01-07-2007, 18:09	#8
tarzey Briskodian Join Date: Jun 2007 Posts: 69 Thanks: 1 Thanked 7 Times in 6 Posts	Re: Sherlodge Garage - Gillingham. I have recently bought a three-month-old Skoda Superb Elegance 2.5 V6 TDI 160bhp Tip demonstrator from this dealer. There do not seem to be many 2.5 V6 demonstrators around, and the price it was offered at made it worthwhile travelling over a hundred miles to see this car. The trip was not wasted and a deal was quickly done. I gave the dealer a list of small works I wanted doing (adding a Parrot Blue-tooth kit, mud flaps, fire extinguisher, etc.) and I returned a week late to find all the work done and the car ready and waiting for me, exactly as per specification. Conclusion; recommended. Why can’t all garages be like this? Last edited by tarzey; 01-07-2007 at 21:19.

29-07-2007, 23:49	#9
G-slave Briskodian Join Date: Jul 2007 Location: Kent Posts: 311 Thanks: 22 Thanked 7 Times in 7 Posts	Re: Sherlodge Garage - Gillingham. thanks to you, who took the time to update this post

14-10-2005, 22:08	#3
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,950 Thanks: 16 Thanked 94 Times in 77 Posts	Originally posted by Kentish - Thu Sep 30, 2004 Bought my Superb from them back in 03/03, and before that an Octy in 98 from their previous premises. Sales staff have always been very friendly and relaxed, and never once given me aggro or problems. Servicing staff could be a little less prone to moods, but parts staff are also very friendly and helpful. Generally I find them helpful, polite and unassuming especially to the wife. Would I use them again...yes

14-10-2005, 22:10	#4
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,950 Thanks: 16 Thanked 94 Times in 77 Posts	Originally posted by patnmand - Fri Oct 8, 2004 Just moved into the area, so used them for the first time. Have to say it was a massive improvement over the service I got from my previous dealer. They seemed genuinely knowledgeable, and interested in looking after their customers. I had decided that this would be my last Skoda because I was so fed up with the previous dealership, but now I'm not so sure......

14-10-2005, 22:11	#5
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,950 Thanks: 16 Thanked 94 Times in 77 Posts	Originally posted by Buggs - Mon Nov 22, 2004 Used as local dealer for service and MOT on my Ocy VRS. Completed work as necessary and phoned me with updates and to inform me of minor things that needed doing, which they completed when given the ok. Provided Fabia while car in work shop and this was very clean and ok apart from fuel warning light on when collected.... Guess no one likes giving away free fuel. Staff appeared friendly and polite but one did come across a bit stropy but guess every one has bad days and in generall very pleased with service.... Will use again next time......

14-10-2005, 22:17	#6
*ncarring* Don't talk, drive! Join Date: Feb 2003 Location: The B roads of Britain Posts: 12,950 Thanks: 16 Thanked 94 Times in 77 Posts	Originally posted by The Jimmy - Sat Aug 27, 2005 Always look after my Dad well after he bought an ex-demo Felicia and greeted by name, even after a good gap between visits. Went there to look at a Fabia vRS, booked a test drive and given the keys to go out by myself for an hour :-) (I came back!). Happy to haggle and willing to do some legwork to close a good deal. Factory order car delivered in 2 months, no problems and a thorough handover. Fitted me in at v short notice on a Sat to get xenon beams lifted although technician wasn't prepared to accept that I thought them to be far too low and told me to use main beam instead!! (adjustment made and now much much better). More than happy to use again.

02-08-2007, 18:03	#10
richie The Stig Join Date: Feb 2007 Location: Heading back to Planet Wibble Posts: 3,049 Thanks: 133 Thanked 42 Times in 41 Posts	Re: Sherlodge Garage - Gillingham. Had the Octavia vRS serviced there today. Brilliant job, good price at £276.09 for a second variable service ( 37000 miles), the car feels better than when I first picked it up in December 05!! Nice Roomster to drive around in for the day. All in all a good day, promt service from the garage, car deliverd at 0830, done by 1530. __________________ Please see my advert in Members Services. Yorkshire born, Yorkshire bred, strong in the arm, thick in the head

29-09-2007, 20:15	#11
AndyG_1979 Briskodian Join Date: Jan 2005 Location: Wigmore, Kent Posts: 279 Thanks: 14 Thanked 12 Times in 10 Posts	Re: Sherlodge Garage - Gillingham. Bought my Fabia vRS in Feb 2005. Barry Crook (sales manager) bent over backwards to help and called every few week after the car had been delivered to make sure all was ok Service and parts guys always more then helpful and usually run a little discount I will be buying my next car from them and will always use them for my Skoda.. On another note, they were really good when we took our little Fiat Seicento run around in to have its rocker cover replaced. They gave me a price of 1 hours labour. We dropped the car off at 9am and when I called at 2 to see how they were getting on they were just finishing as it was a lot more work then they had thought. They only charged me for the 1 hour which I though was great as im sure some garages would have charged for the full 5 hours.. Andy __________________ Black Magic Fabia vRS XBox Live: AndyG1979 Support Briskoda by joining FREEDOM!!!! click the image =====>

28-10-2007, 14:35	#12
The Jimmy Briskodian Join Date: Mar 2005 Location: Scotland (central belt) Posts: 87 Thanks: 0 Thanked 1 Time in 1 Post	Re: Sherlodge Garage - Gillingham. Still very happy. Just got corroded alloys replaced, with none of the difficulty that some others have experienced with other dealers on this subject (quick inspection by SM and parts ordered in 5 minutes) top line. Will be back for MoT and service soon. __________________ FABIA vRS (05 MY, ESP, Xenon, side airbags, CD autochanger, heated seats and lots of polish!)

09-03-2008, 19:22	#13
G-slave Briskodian Join Date: Jul 2007 Location: Kent Posts: 311 Thanks: 22 Thanked 7 Times in 7 Posts	Re: Sherlodge Garage - Gillingham. Bringing in my car on Monday for a 4 years/ 40k variable service. asked for: Cambelt sparks fuel filter oil filter polen filter Should be around £600 mark

26-03-2008, 22:33	#14
richie The Stig Join Date: Feb 2007 Location: Heading back to Planet Wibble Posts: 3,049 Thanks: 133 Thanked 42 Times in 41 Posts	Re: Sherlodge Garage - Gillingham. Not too happy with them at the moment. Had the Octi in for them to diagnose a noise from the front. I asked for a day when I was off and a loan car was availiable, told it would be at least 2 weeks befor a car could be sorted out to match my day off etc (today, the 26th). It was suggested that I come in on last Saturday morining so the teckie could do a road test. Okay, fair enough. Turned up at 8am and road test conducted. The teckie thinks it is a wheel bering on the off side, though not 100% sure, willl need to order the parts in for all 4 wheels. Again, fair enough. Back to the garage only to be informed that the date booked for the loan car etc was not actually booked as I had agreed to come in on the Saturday morning. Now wating for a phone call once the parts have come in so I can make another booking for a loan car etc. And this may be "at least another 2 weeks as all the loan cars are all booked up and what with the easter weekend, the parts will not be in till at least Thursday................" Update 26/04/08. After chasing them up...................................... Had the car back a couple of weeks ago. The wheel bearings are fine. The noise was the 2 rear tyres which had "distorted" £235 later for 2 new tyres..................... What pi%%ed me off the most was that the tyres were inspected on the Saturday the teckie came out in the car with me!!!!! __________________ Please see my advert in Members Services. Yorkshire born, Yorkshire bred, strong in the arm, thick in the head Last edited by richie; 26-04-2008 at 12:25.

30-04-2008, 16:15	#15
richie The Stig Join Date: Feb 2007 Location: Heading back to Planet Wibble Posts: 3,049 Thanks: 133 Thanked 42 Times in 41 Posts	Re: Sherlodge Garage - Gillingham. Right, ref the above. To cut a long story short. The garage lead me to beleive that the Avon tyres were returned to Avon for an inspection to see if they were defective. It turns out that they are under a 5 year warranty from the original supplier, so I could get a 100% refund from the supplier. Got a call today from the Skoda garage asking me what was going on with the tyres as they are still at the service centre!!!!! 3 weeks after being "told" they were being sent away. After taking a very deep breath, I infromed the serivce manager that a college of his informed me that THEY would send the tyres back to Avon with a S.A.F (????) report and they would call me when the report was back. So, I now will go and get the tyres and take them back to the orriginal supplier and hope fully get the job done and my dosh back. __________________ Please see my advert in Members Services. Yorkshire born, Yorkshire bred, strong in the arm, thick in the head

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richie The Stig Join Date: Feb 2007 Location: Heading back to Planet Wibble Posts: 3,049 Thanks: 133 Thanked 42 Times in 41 Posts	Re: Sherlodge Garage - Gillingham. If you get an extended warranty, make sure they update Skoda Assistance................................ __________________ Please see my advert in Members Services. Yorkshire born, Yorkshire bred, strong in the arm, thick in the head

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