DGW

DGW

Originally posted by papapow - Thu Apr 22, 2004

Booked my Octavia 4x4 in for its 40k service 6 weeks in advance, they diudn't have all the parts in to complete the service. Took the car back a few weeks later to complete the service and they failed to put the bonnet down properly, wife and child drove car home unawares - not happy! and to top it all off, they chagred me for 5 liters of oil on both visits (one of which they have now refunded)

DGW

Originally posted by Absurd - Tue 26 Oct, 2004


Pros: sales staff attitude, good courtesy car
Cons: car registered to wrong address, car delivered damaged, repair estimates too short, quality of repairs poor, additional damage to vehicle whilst in custody of garage.

Where do i begin?


I ordered a new Octavia vRS from this dealer 2 weeks ago. Put down my deposit etc etc.


Upon arrival of the car, i noticed a scratch to the right of the number plate, and 2 "holes" on the lower left of the front bumper. I notified a staff member, who said it would be sorted before delivery (3 days later).


Delivery day comes, I was told that the damage had been sorted out. This was not the case. The workshop had attempted to use paint to cover up the 2 holes, and not even attempted to fix the other scratch. I then insisted on written confirmation that the faults would be fixed, and I would receive a courtesy car. Provided. It was indicated that repairs would take approximately a day. I was happy with this.


Balance paid, appointment made.
I was then told that they had accidentally registered the car under my name, to my mothers address, and with her date of birth. Good one! I'd have to send off the V5 to correct this when I received it.


I returned the car to the garage for repairs. A staff member from the workshop told me that it would most likely take 2 days as a new bumper would be required. (fair enough). Went around the car looking for extra scratches, none found.


After 4 days, the car was finally ready to pick up, however, there was now damage to the paintwork on the passenger door. This was not found by any inspection prior to me collecting it, even though it was visible from a mile off. This took another day to repair. And after checking the car over in poor light and ****ing down rain, i was happy to drive it away.


Today, after a proper inspection, the repairs to the front bumper are of very bad quality (filled and painted, so much for new bumper), and can be clearly seen. Also, there is oil staining on the drivers door upholstry.


The manager was very apologetic on the phone, and will now personally inspect my car before I collect it.


If anyones interested in how this turns out, let me know and ill post a follow up.

Fabalosa

Bought my Fabia VRS from Griffin Mill Garage because when looking to buy I was given a VRS to try as long as I wanted,with no rep. I could test drive in my home enviroment, excellent.

After purchase I felt my VRS pulled, unacceptably to the left. The garage arranged through Skoda to have a 4 wheel drive allinement done, at no cost, and it has improved, not fully but definately to an acceptable level.

A very happy Fabia VRS driver.

Can only praise Griffin Mill Garages.

BoilingPoint

Wanted conformation that right hand door mirror control also moves left mirror. Didn't want them to inspect the car, just simple written conformation of what is the normal operation of electric mirrors. At first not one but three members of staff informed me that no that's not how they work. The right control is for the right mirror and the left for the left mirror. Ok I said so can I have that in writing please. No came the answer, not unless I was prepared to book my car in (£60). So baffled I asked to speak to a manager. Again same reply, then he dissappeared out the back room (where the service bays are) and when he returned said yes your right that's how the mirrors are meant to work. Now I wanted written conformation to take back to Nationwide Accident Repair Center, Griffin Mill wouldn't give me this and nor would they phone them on my behalf.

I left a little shocked and still unclear as to the correct operation of the mirrors, as the so called professionals didn't seem to know themselves. I got the impression that they just wanted to get rid of me. Needless to say I won't be taking my business there. I'll stick to Hutchings (originally of Tonypandy now relocated to old Rizla factory down the road from Griffin Mill), the service there is a world apart from Griffin Mill. Kind Curtious and nothing is too much trouble. And no I don't work there or have a family member there either.

mr Gareth Jones

Got quote from Griffin Mill for my first service (Octy 2) £242.95 plus one month wait.
Then tried Capitol Skoda Newport - £179.67 plus did I want free Courtesy car? and only 3 day wait !
Speaks for itelf !

stu_007

Bought my Fabia VRS SE from Griffin on Wednesday 9th May.

Pro: good trade in price, very polite and friendly service, vehicle's controls / setup fully explained to me.

Cons: car not ready on time, making me very late for work!!

Looking forward to using forum for first service etc. but would recommend Griffin.

mark.h

Griffin Mill Garages Ltd - Pontypridd very poor service worst that i have never Known

Recommendations: NO I DON'T THINK SO...

Staff Very Bad Attitude everything is effort including Anthony Griffin
I would Class this company's Attitude worst than second hand car deals.

mark.h

Griffin Mill Garages Ltd - Pontypridd

What can i say Recommendations I DON'T THINK SO...

Very Bad Attitude including Anthony Griffin - The Director him self

I ordered a KIA Top of the range £18,250 pre-del with extras went over to see it before collection to find back disc's very badly rusted the rust was so bad it marked the alloys.
Told these would be changed but on collection THEY DIDN'T CHANGE THEM, I was not able to see the car before hand as it was not ready, so paper work was processed first but had i Known this i would not have given my money (cheque) hence they new the work hadn't been done, then brought my car out. It took over 6 weeks to rectify and 3 times i went over each time a 90 Mile trip till the correct parts came in.

In the mean time there was 2 marks on vehicle in which they said would cover under warranty but when vehicle went in for this repair it was there for 4 weeks and they managed to damage the roof lining while it was in. They then denied it and said there was a independent contractor that came in to remove window so they weren't sure who did it, but one thing for sure it was not there when it went in but was when it came out i could not believe it.
They would not admit it, the work man ship was so poor, the spray job had floors in it, and the car was stinking including a wet rag left on roof all marks in side white dust, door trims not fitted correctly had a meeting with manager who tried to hide the faults before Anthony Griffin joined the meeting to see the problems him self.
But the attitude of being the so called The Director Anthony Griffin was like a second hand car sales man could not believe his response and attitude including a comment "WELL ITS NOT A BMW X5 IS IT ITS A KIA XS" having saved a year for this comment was not welcome, its fact once they had their money for get it which also includes their after sales service rubbish. my car has not been back since for worries it will go in for 1 problem and come out with other problems thats how bad the workmanship is.

Babs

Service I got given was good, if a little... abrupt?

Good deal on the car though.

__________________

minardifan

Had to have my Fabia Vrs Serviced a Griffin mill for the first time having changed Jobs and this Being alot nearer to work rather than with the nice people at capitol skoda newport
All seems O K serviced quickly and efficiently. Only thing was have Phoned me 3 Times at home to check wether or not I was Happy also no Free valet as at capitol Newport Coffee of Good Quality while |I waited