DGW

White Dove
Hadfield Road
Cardiff
CF11 8WD


02920 642999



New Car Sales
Authorised Repairer
Business Sales Centre
Approved Used Car Sales

DGW

Originally posted by CIVI - Wed Sep 14, 2005

Bought Octavia 2.0 Ambient Estate from White Dove in February 2005 with £14k on the clock.


I was umming and ahhing which style to buy (over about 3 weekends in all). Members of staff were freindly. There was no pressure from the sales teams. we eventually decided on the estate.


Car picked up all valeted and ready to go.


Lovely drive. Had car a few weeks noticed drivers footwell was damp - nowing it was not the filter problem (left side of car) I was concerned.


Car booked in 4 weeks later for a complete stripdown of the interior. Three days later car picked up all well. Fault was a seal behind the dashboard which had not been sealed correctly during manufacture. Garage sealed this seam and re-installed interior of car.


Problem solved.


Used to have a Nissan Almera which I bought from Wessex in Newport, never again both car and dealer were suspect!


Due to the distance from my home I now use Capitol Skoda in Newport. Please see my post for Capitol Skoda.


CIVI

CupraR-Rog

Have used White Dove since they started dealing in SEAT's early last year...

...let's say, overall not a great result!!

Massive waits to book a car in - we're talking about 2 months for warranty work or servicing!! Also, no courtesy cars for warranty work! I frequently get e-mails and PM's from people on the SEAT forums asking me if I can help things along a bit, as I have a bit of a rappor going on with the guys after having bought so many parts from them for my ICE install at the beginning of the year!

Cars aren't cleaned at service, and make sure you ask what oil they're using - they insist on telling me that my AMK 210bhp engine is fine on boggo standard 15W40 mineral oil!!! Erm... no!
They are OK with you supplying your own oil tho!

Guys on the parts and service desks are ok, and will generally do their best for you!!

However, last time my car was in for warranty work, it came back with covers missing, turbo hoses loose, fault codes I don't want to repeat, flat tyre, and a scratch on a freshly painted wing to name but a few problems!!

The garage is over worked, and the jobs rushed! This shows when you get a car back with more faults than it went in with!

I go there because, with the next SEAT dealer being a 100+ mile round trip to Swansea, there really isn't much option. However, I always make sure I work my way around the car following any work being done by them, just to finish them off properly!

I'd say, go there if you have to - if you speak to the service desk guys (Matt, Craig and Carl), they will admit to having cars queuing to get on the ramps!!

Oh, any body repairs are carried out by a company called TST - they have no in-house body shop.

Finally, the sales team have been eyeing up my car for ages, but when I offered it to them, they said "we don't touch cars that we know are, or have been modified" - so why tell me for so long that you'd happily do me a deal on a new car then?? OK, that is the SEAT sales team, but be wary of the Skoda team!

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chris12345

Bought an 04 plate Octavia Classic off White Dove 2 weeks ago, I actually purchased the car three weeks prior but asked for a few jobs to be done,it took them three weeks to do a service, change the cam belt and get the seats repaired by a company L V V .Com and a full valet.Oh and to change the Battery (big job that is) Lol.. Which to me and i think others will agree, 3 weeks to do that amount of work is a bit ridiculous to say the least!!! Sales team where great whilst i was looking at the car and deciding whether to buy, but once i said i wanted the car they were next to useless, I could never get hold of the sales guy on the phone, I left endless messages with little or no replies,it was only after threatening them with get the car done in three days or i dont want it, that they eventually came through, I picked the car up and STILL it hadn`t had a valet, So all i can say is really ` BE WARY `on purchases from this company...

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leighharris

Bought my Ibiza from the SEAT arm of White Dove - truely shocking service - the car was missing badges and screw covers from delivery, I had to wait between 4-8 weeks for warrenty work to be carried out, had to demand courtesy cars and the car came back with a scratch one time. Furthermore they repeatedly failed to fix the problems and I now use FRF Seat in Swansea, who are very good, but don't sell Skodas as far as i know.

Fred_Bristol

Hi folks,
I'm just buying a used Octavia Ambiente 1.9 DSG estate from White Dove because they are the only ones within 100 miles of me offering what I want. Not my local dealer. Mean on part exchange. Hope I don't regret it looking at previous comments about them!

Fred_Bristol

Just to add to my own message: the 1.9 DSG advertised turned out to be a 2.0 DSG when we got down to log book and VIN detail. Apparently I should have realised this because it has a red I on the TDI. I'm too new to Skoda to know a detail like that.

Anyway I'm a bit more "Brisk" than I thought I would be.

Sales guy Marc was very patient and helpful even after I had parted with the money. No pressure.

Haven't tried their service department yet of course.

bobx

In response to some of the above comments about the company, I woud like to add mine.
I have recently purchased an Octavia estate and the service I received during the deal was probably the best, most responsive and court'eous in my experience of car dealers.
I would like to especially recommend the services of Neil Robinson in sales, with whom I dealt, and who really worked to ensure a smooth transaction.
So if you are looking for a Skoda in the South Wales area, I strongly suggest you talk to them.

suboilbib

I too would recommend Neil Robinson. He let me view a car that had come in the morning I went up, even though it was in a disgusting state and had several broken bits inside. He got the car valeted and washed quickly so that I could look at it properly. He kept the car for a couple of weeks while got money ready even though I didn't have a full deposit. Oh, and when I went to pick the car up and didn't have all my documents for finance the finance bloke offered to follow me home to collect the documents as he had originally told me I didn't need them. I bought my 54 plate Octy Elegance from Neil and he was extremely helpful and even now when I go in he remembers my name and asks about the car (and my fathers Roomi that he also bought from him). I found a couple of problems in the first few weeks and have had a courtesy car each time I have taken the car in to the service department - great service. Can't fault them!


Not yet anyway!

tippo1983

Had my rear door seals done 28/02/07 at white dove and was very happy with the service polite and heplful. would happily recommend

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capeldewi

Recently had the misfortune of owning a pug 307 and needed to re-kindle my joy of motoring so, after reading lots of mags and revievs on the internet decided to go for a Skoda Octavia PDI DSG Estate.
I found the staff at White Dove very helpful and friendly during my purchase and have even offerd a curtesy car whenever I may need to take the car for servicing or repairs.

Capeldewi

jeffers

I used white dove when my car broke down a while back to get the keys coded, they tried charging me an hours labour aftertelling me taht it would only cost half an hours, and one of the keys i gave to them wasnt even coded correctly.

A friend of mine refuses to go to white dove either becuase of terriable service

4x4t

I wouldnt hold your breath if they say they are going to phone you back.I have been waiting 3 days for them to phone.Cant wait to go to wales and pop in and see them and tell them what i think of there customer care.

Posted 18-01-2008, 14:55

Phoned again and i am waiting for the manager to phone back.He was meant to phone me yesterday and didnt.I phoned them today and he is not there today i am not a happy customer at the moment.

Posted 22-012-2008, 23:05

Still havent phoned.They can expect a call from me tommorow and i am not happy.I spoke to neil robinson when i phoned them last week

Posted 30-03-2008, 19:58

Dont buy any car from them because there after care customer service is the worst of any company i have dealt with

Paul2867

I've just ordered my white Octavia vRS from Neil Robinson. My wife had a black Fabia vRS but the miles were racking up so she wanted a new one in January. Obviously there's no new Fabia vRS's out there but Neil managed to source a 9 month old yellow one with full leather and only 1,000 miles on the clock. Neil's a top man and I would highly recommend buying a car from him.

My wife has had no probs getting either of her Fabia's serviced either. The windscreen wiper motor fuse went on the black one, RAC couldn't fix it at the roadside. A chap called Tim at White Dove pulled all the stops out to get it sorted on a Saturday morning. We really can't fault White Dove

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