Autosales Ltd - Cannock

***DGW*** · 23-08-2008, 21:02

Autosales Ltd (Cannock)
Unit 1
Attwood Road
Zone 1 Burntwood Business Park
Burntwood
Staffordshire
WS7 3GJ

Tel: 01543 450000

Services: New, Used, Repair, Fleet

cjb · 23-08-2008, 21:22

I've had mixed experience with Autosales Cannock. Some of it is (edit- was) listed against their Bilston branch, so now there's a thread for Cannock, I'll include it here. Sales staff good, aftersales not so good. The new showroom is much better than the old one.

I've found the sales staff very good (sensible part-x, easy to deal with, professional, varied and decent test drive), the service staff not so good- a slight lack of attention to detail (I had to return to get the book stamped, for example).

The worst aspect has been warranty issues: I have the common paint peel on the vRS front bumper, and the after-sales manager refused to pass it through to Skoda UK, saying the bumper had been repaired- I've since had it inspected by a SUK approved bodyshop, and they disagree. When I contacted Skoda UK, he just failed to return several calls instead.

andymad · 26-08-2008, 19:40

much as above good sales, helpfull branch manager, service organisation and customer service within service department rubbish, awaiting delivery of new octavia vrs it will not be visiting cannock i will try bilston.

AndyC · 26-08-2008, 21:02

Had our Fabia 2 serviced at new premises recently. Huge improvement over old building. Nothing to complain about except they wouldn't let me have the race blue vrs as acourstey car - had to make do with an 08 Fabia Estate TDI.

Andy

bumface · 28-08-2008, 14:12

I had my first service done at Autosales Cannock. I can vouch that they did not change the oil-infact they did not even touch it! Also they did not stamp the service schedule. Rang up and complained-they did nothing. So I topped it up. As for the service schedule went in about a week later-obligingly they stamped the book!

A month ago I had to take it in for the second service-Autosales Cannock (Burntwood showroom) Handed the keys to reception and made a point of telling them (in front of other customers) that I had to top up the oil last time-make sure they change this time!

Got my car back nearly two hours later-as opposed to an hour last time and all was good. They changed the oil-and stamped the book. Generally did a good job.

There is a certain member of staff I will not be having dealings with again. Apart from that a much improved customer service and showroom.

foureyes · 02-09-2008, 21:34

I'm not keen on Autosales Cannock either...

I keep getting mail off them about coming to various open days - they can whistle!

23-08-2008, 21:02	#1
*DGW* BRISKODA Staff Join Date: Oct 2002 Location: Cambridgeshire Posts: 17,259 Thanks: 51 Thanked 197 Times in 149 Posts	Autosales Ltd - Cannock Autosales Ltd (Cannock) Unit 1 Attwood Road Zone 1 Burntwood Business Park Burntwood Staffordshire WS7 3GJ Tel: 01543 450000 Services: New, Used, Repair, Fleet

23-08-2008, 21:22	#2
cjb Briskodian Join Date: Sep 2006 Location: Walsall Posts: 1,714 Thanks: 105 Thanked 111 Times in 107 Posts	Re: Autosales Ltd - Cannock I've had mixed experience with Autosales Cannock. Some of it is (edit- was) listed against their Bilston branch, so now there's a thread for Cannock, I'll include it here. Sales staff good, aftersales not so good. The new showroom is much better than the old one. I've found the sales staff very good (sensible part-x, easy to deal with, professional, varied and decent test drive), the service staff not so good- a slight lack of attention to detail (I had to return to get the book stamped, for example). The worst aspect has been warranty issues: I have the common paint peel on the vRS front bumper, and the after-sales manager refused to pass it through to Skoda UK, saying the bumper had been repaired- I've since had it inspected by a SUK approved bodyshop, and they disagree. When I contacted Skoda UK, he just failed to return several calls instead. __________________ -- Chris ---------------------------------------------------- The Devil may care, but I don't mind. Last edited by cjb; 26-08-2008 at 21:19.

26-08-2008, 19:40	#3
andymad New to Posting Join Date: Aug 2008 Location: cannock Posts: 7 Thanks: 4 Thanked 0 Times in 0 Posts	Re: Autosales Ltd - Cannock much as above good sales, helpfull branch manager, service organisation and customer service within service department rubbish, awaiting delivery of new octavia vrs it will not be visiting cannock i will try bilston.

26-08-2008, 21:02	#4
AndyC who...? Join Date: Oct 2002 Posts: 415 Thanks: 3 Thanked 10 Times in 10 Posts	Re: Autosales Ltd - Cannock Had our Fabia 2 serviced at new premises recently. Huge improvement over old building. Nothing to complain about except they wouldn't let me have the race blue vrs as acourstey car - had to make do with an 08 Fabia Estate TDI. Andy __________________ 1999 Octavia 1.6 GLXi. Oldest one owner Octy on the forum. 2007 07 Fabia 2 1.2 in Silver. Briskoda's first new Fabia.

28-08-2008, 14:12	#5
bumface Briskodian Join Date: Sep 2006 Posts: 95 Thanks: 4 Thanked 0 Times in 0 Posts	Autosales Ltd - Cannock I had my first service done at Autosales Cannock. I can vouch that they did not change the oil-infact they did not even touch it! Also they did not stamp the service schedule. Rang up and complained-they did nothing. So I topped it up. As for the service schedule went in about a week later-obligingly they stamped the book! A month ago I had to take it in for the second service-Autosales Cannock (Burntwood showroom) Handed the keys to reception and made a point of telling them (in front of other customers) that I had to top up the oil last time-make sure they change this time! Got my car back nearly two hours later-as opposed to an hour last time and all was good. They changed the oil-and stamped the book. Generally did a good job. There is a certain member of staff I will not be having dealings with again. Apart from that a much improved customer service and showroom. Last edited by bumface; 28-08-2008 at 14:25.

02-09-2008, 21:34	#6
foureyes Briskodian Join Date: Sep 2006 Posts: 288 Thanks: 16 Thanked 7 Times in 7 Posts	Re: Autosales Ltd - Cannock I'm not keen on Autosales Cannock either... I keep getting mail off them about coming to various open days - they can whistle! __________________ They call me; Luke, Lukey or even Lukeyman! Last car: Fabia vRS - Black Magic - Sniff... New car:

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